I set up a account a few days ago I ran out of chats so I purchased some more credits, the day after that my account was blocked by badoo stating they have had reports I have been breaking their terms and conditions, as this was a shock I contacted badoo for a response about this as to what I have allegedly done I know I haven't had any issues with anyone I have spoken to on there and I haven't sent any images at all nor do I have any inappropriate images on my profile.
When they did get back it was a generic message saying the same thing as when I discovered the account was blocked.
I also asked about the refund for the extra chats they said because I broke the terms I cannot have one. Now one of my concerns is they have not said what it is I have done I only had the account for a few days and it being blocked out of blue a day or so after I pay for extras seems fishy and now not being able to be sure if the subscription is cancelled feels like I have been done over this company needs to not exist it is 100% stealing from customers and when you ask for some answers they ignore you I will be seeking legal advice about this but for the people seeing this stay away it's a scam.
This is very bad and untrustble company.because if someone like another and you living and blocking thire accounts.
I have friends that use this site that are very close but their Profiles do not show up
WTF badoo?
Every time I try to message someone
They want money, or points, or upgrade
This site sucks
Hey Craig,
We are sorry that you feel this way. Your encounters and people nearby section will be refreshed daily and you will be able to see more people depending on the day.
These can also differ from the interest filters. Hope you can understand.
Remember it is free to speak to your matches s get matching!
-BadooHelp
This app will not let you delete your account and goes against the TOS for both the Apple and Andriod app stores.
Once you see you want to delete your account the first few moments after you open it, there is no "delete" option. You have to go through their support team, who then aks you to send them sensitive information about yourself, like your government id, in order to "make sure" that it's really you trying to delete it.
The other option is to send them the date + time of when you registered your account, and even when you screenshot the email verification with the time + date attached they state that it "does not match their records". They really want as much sensitive information + data from you as possible
STAY AWAY AND REPORT THEM TO AS MANY PEOPLE AS YOU CAN
Hey Kelly,
Sorry to hear this. You should be able to delete your account by clicking on your settings in your profile> account settings> delete.
Unfortunately, if any of our users would like us to delete their account we will require a form of ID but this is to ensure that we are deleting your account and not some random persons! This is our standard procedure to protect our community. We only require the name, date of birth, and photo and are adamant about users covering the rest of their details for their protection.
We would need all of the details to be accurate to make sure that it is the correct account, we take our user's privacy very seriously!
-BadooHelp
I cannot believe the audacity of this app. I downloaded it and signed up for a free trial. Within the first hour I noticed a lot of unsavory people that there would be no way I would date so I deleted my profile. Not just uninstalled but DELETED. So at that point you would think I wouldn't get charged, well I was wrong. I got hit with a pending charge. Immediately contacted them, on October 4th. Somehow that charge got dropped. Then I got charged on the October 10, 11, 12, and 14th. My first email back from them, well it looks like you don't have an account is what they said. EXACTLY. Next email was can you show proof that you got charged, all the personal information that I didn't want to send but I did. Then I got a response of my email with my card information duplicated back to me. 10 days later I got a "Sorry for the delay...I can absolutely look into this for you. To help us locate the transaction, could you please let me know the following details?
- The last four digits of the credit card used to make the purchase
- The type of card used (e.g. Visa, Mastercard, American Express)
- The date of the transaction
- The card expiration date
- The name printed on the card" message. Mind you I've already done this.
So today another email. "I'm sorry for the delay in responding to you.
I've taken a look at this and can see that you you got lifetime premium as a promo deal.
Please let me know if I can help with anything else."
Uh yeah you can give me my money back. Lifetime premium? First off are you saying your giving me a lifetime premium for free or are you saying I signed up for it. The answer is no I don't want either. Just give me my freaking 36 something dollars back this is RIDICULOUS.
MOST RECENT email as of 1 hour ago. I got the what card did you use email. I have never dealt with a more scammy website app ever. I've already cancelled that card replaced it and contacted my bank. I hope you guys get sued.
Spam, they send mails to ALL your contacts without telling you...
But, it is free to use for the most part. So can't be too hard on them.
How is it that your site is full of scam artist? Cant you add some verification control method to ensure these people are weeded out?
Never give them your credit card details, as they will charge you even after you cancel the subscription. And 80% of female profiles are fake!
Hello BB,
Thank you for your review and I am so sorry that you feel this way about Badoo.
I can guarantee you that Badoo operates in a completely legitimate way - We would only charge an account if an active subscription was set up by the user.
To address your concerns over fake accounts, Badoo is free to sign up so unfortunately, some users may break our rules, we have a whole team that works hard to make sure we keep Badoo a safe and fun place to be. If you ever believe a user to be fake, I urge you to report them straight away and our 24/7 moderation team will look into the allegations for you.
I have private messaged you to look into the subscription issue for you.
I look forward to your response.
The Badoo Help Team
Both my account has been blocked for no reason
As I have not broke the guidelines
If you look thought the messages I received
Dirty pics and guys was rude swearing at me.
Sorry to hear your profile has been blocked on Badoo.
This can happen when our moderators find that your profile is in violation of our guidelines. We ask all of our users to follow the same rules which helps us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.
However, if you believe your profile has been blocked by mistake, please let us know your registered email address or phone number (including country prefix) and we will double check this decision for you.
Badoo Team
70%, at least, of all accounts is fake, pictures are stolen from other social media, I suspect Badoo for creating fake accounts, and misusing user data for financial profits. If you comment on fake messages and profiles, your account will be blocked, and not the fake ones. Stay away.
Dutch follows:
Het ziet er super gelikt uit, de app, en lijken ook veel mooie dames aanwezig, echter zijn het voor 70% nep, en ik vermoed door Badoo zelf gecreerd om betaalde klanten te kijgen. Aan de foto's kan je zien dat ze helemaal niet in de buurt genomen zijn, hehe het voordeel van een kleine land als het Nederland. En dan gaan ze uitgerekend jou dan zogenaamd 'veriferen', en als hun verificatiesysteem niet blijkt te werken, dan bokkeren ze je account, Echt te triest voor woorden. Mag van mijn (internet)aardbodem verdwijnen.
Hi there!
Thank you for your message.
Were very sorry you've had this experience with us and understand your frustration. However, we can assure you that fake profiles don't belong to Badoo: this is the reason why we have implemented features such as photo verification and have a team of moderators who investigate all the reports we receive and makes decisions accordingly. We'll never use users' data without their permission: it's unethical and we simply don't need to.
We hope this helps, but please do not hesitate to get in touch if there's anything else we can do for you!
Overview
Badoo has a rating of 1.3 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 501st among Social Network sites.
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Hey Alvardo!
We only ever block users who have been found in breach of our community guidelines, which can be found here badoo.com/guidelines. If you believe that this was a mistake, please feel free to get in touch at Badoo.com/feedback or on social media@BadooHelp and we will take a look at this for you. If you fear that you still have an active subscription on your blocked account, we can check and cancel this for you so please do get in touch privately!
- BadooHelp