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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
I somehow got the wrong size. May have been my fault. I contacted the Bearskin people and they would not do anything. It was a time sensitive gift for someone traveling abroad. I asked them to just send the correct size (charge me for it) and I'd return the other. They would not do that until the original one was returned. I have already bought 8 hoodies from them.
reported above
Use it in conjunction with ski pull over, long sleeve tees, flannel shirts. All dependent on temperature.On hikes down to 13F. More than pleased. Love the pockets. Only reason not 5 star-a little concerned on zipper quality. In service about 2 months - I'm a big outdoors guy- so far its been worth i.t
Dear Scott,
Thank you so much for sharing your thoughts with us!
I'm really glad to hear that our Baerskin Tactical Hoodie is serving you well while you are outdoors and that you are warm. That is all thanks to our heat retaining double napped fleece that's still light and packable and has no extra bulk.
Our Product Development team works really hard to make only the best products for our customers and I'm happy to hear you love the multiple pockets. It truly makes our day to know our hoodie is serving you good. As we invest in high-quality and long-lasting materials when it comes to our products, we want to deliver products that customers such as yourself will love as much as we do.
However, if you encounter some problems when using the zipper, please kindly contact me directly at stephanie@baerskinhoodie.com so I can assist you with this further.
We hope to see you back at our online store soon!
Best,
Stephanie
I've never really been into clothing, but my BaerSkin hoodie has become my favorite piece. It's the type of thing you toss in the car and take anywhere. It always looks great and the quality is industrial strength.
Hi Randy,
Thank you for sharing your wonderful experience with your hoodie!
I'm thrilled to hear that it has become your favorite piece, especially considering you may not have been into clothing much before.
It's fantastic to know that your hoodie has become a versatile and reliable companion, always ready to accompany you anywhere. We take pride in crafting products with industrial-strength quality, and we're delighted to have met your expectations.
Thank you for choosing our product, and we look forward to being a part of your everyday comfort and style in the future!
Best,
Stephanie
My first jacket had Velcro go bad on the right sleeve and had lots of stitching come out. They were nice to me and sent me a new jacket. This jacket does not seem to help keep me warm. What it does good is shed off the rain and it dries fast, and it does help with blocking the wind.
Hi Dino,
Thank you for sharing your experience!
I appreciate your honesty about the issues you faced with the first hoodie. Nevertheless, I'm glad to hear that our team was able to assist you by sending a replacement hoodie.
However, I'm sorry to hear that the new hoodie doesn't seem to provide the warmth you were expecting. Rest assured, we appreciate your feedback about its effectiveness in shedding rain, quick drying, and blocking wind.
Thank you for choosing us, and we hope to continue serving you in the future!
Best,
Stephanie
We've ordered two hoodies. One doesn't fit and we've emailed the company several times with no response. We found a phone number, but you can't talk to anybody on that line. Do not order from this company. All they do is take your money and run!
Hi Mark,
Thank you for taking the time to share your thoughts with us!
It seems that our lack of response has caused your frustration towards our company. We understand that you ordered two Baerskin Hoodies from us and one of them did not fit you quite well, and when you tried contacting us via email, you did not receive a response. Please accept our sincerest apologies for the inconvenience!
We must admit that it has been taking us quite some time to respond due to the high volume of emails we have been receiving. We are simplifying our Customer Support procedures and hiring more agents so we can address our customers’ concerns in a more timely manner.
Hopefully, you have already received assistance regarding your concern - but if you still haven’t please reach out to me directly at stephanie@baerskinhoodie.com, and I will gladly help you further with this matter.
Best,
Stephanie
The product is poorly engineered. Pockets poorly made and poorly located. Zippers are low quality. Material is garbage, workmanship is garbage. All the advertising is a lie. The hood is at least twice as big as it should be. It came in a really nice bag. Only good part of product. Working on refund. I haven't received a response. And one phone number is always busy. Chinese GARBAGE.
Products used:
Tactical hoodie I've tried to add pics. Unable not sure why.
Hi Robert,
Thank you for taking the time to share your impression.
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. However, we understand that people have different needs and that our products are not always the best choice for every customer.
Rest assured that our designers have spent a lot of time and effort to find the perfect fit, and have also used the highest quality materials in the design to create a durable product.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write me at stephanie@baerskinhoodie.com, I will be happy to help.
All the best,
Stephanie
Bought a hoodie, it took months to arrive. When it did arrive, the finishing was of a low standard and it had several hanging threads. Contacted customer service, who first told me to donate the hoodie and they would dispatch another. Having donated it, I got a follow up email asking for photos of the issue. It's impossible to send photos of something you told me to give away, so now I have no hoodie.
Hi Emily,
Thank you so much for sharing your impression with us!
We're sorry to hear you've had to deal with the redundancies of the cotton. In production, sometimes there are ends left that are not the result of bad sewing, but it happens that they are not trimmed properly.
Indeed, we offer our customers a new product if the one they initially received has a malfunction, but we need photo proof before reshipping. I'm sorry there was a misunderstanding about this.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for understanding!
All the best,
Stephanie
Bought 2 first Gen hoodies & left a feed back about needing a draw string for the hood & ways to tighten the sleeves. I see the 2.0 has these. Seeing as I bought a couple, I would think at least a thank you. Or an offer on the 2.0... something.
No response! *******@hotmail.com
Hi Troy,
Thank you for taking a moment to share your thoughts here!
We understand that you bought the first version of our Baerskin Hoodie, and when you tried to contact us to provide feedback on the hood and sleeves, you did not receive a response.
That must have been frustrating for you, especially as you have bought multiple products from us and provided feedback about our product.
If you still haven't received a response after all this time, please email me at stephanie@baerskinhoodie.com, and I will help offer a satisfactory solution for you.
Best,
Stephanie
I love my Hoodie and also got one for my spouse. The shipping was a nightmare, but the final product (after returns etc and waiting for the hoodies which took forever to arrive from China or wherever), I am satisfied with the product. They fit well, run true to size and work for three seasons where I live (great under layer in winter). I love all the pockets. Don't wear near a camp fire as sparks will melt the fabric.
Got a hoodie for a gift, it was too big. Went to return within the 60 day period. Customer service person said "no returns after 14 days, per our website". Checked website, which says 60-day return window, with no questions. Told this to customer service rep, who continued to say no returns allowed after 14 days.
LEARN YOUR OWN RULES!
I contacted Baerskin customer service for a return within the 60 day period. Customer service person said "no returns after 14 days, per our website". I checked the website, which says 60-day return window, with no questions. Told this to customer service rep, who continued to say no returns allowed after 14 days.
LEARN YOUR OWN RULES!!
Dear Oscar,
Thank you for sharing your experience with us.
Indeed, our regular return policy implies the customer has 14 days to return the product, and the 60-day policy stands only for new orders that were made after 2023-11-04. After checking your order in the system I found it was made on 2023-09-02. I am sorry for this inconvenience.
However, we always invite our customers to contact us directly in order to find a satisfactory solution for them.
Thank you for understanding! If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Ordered 2 hoodies 23 days ago and have sent 2 inquiries as to why I haven't received shipping notification yet. Only communication I receive from this scam company is an apology and a coupon code for another purchase, as if I would ever do business with them again!
Hi Kerry,
Thank you for taking the time to share your thoughts here!
We are truly sorry to hear that as of writing here, you haven't received your Baerskin Hoodies yet.
We must admit that we have had issues with shipping orders in a timely manner recently, but we are doing our best to keep up with the high volume of orders. We have also recently found better transportation solutions, so we expect our shipping time to improve soon.
Again, we apologize for the delay and inconvenience! We hope you have already received your order by now. However, if that's not the case, please email me directly at stephanie@baerskinhoodie.com, and I will gladly look into this myself for you.
Best,
Stephanie
Hoodie is warm enough and as advertised, has lots of pockets. I am a big guy in at 320 and 6 foot. So I ordered a 3x. Fits fine except the length. It was way to short and went up above my belt line. I was little sad but someone in need got a good donation from my local Salvation Army.
Hi William,
Thank you very much for sharing your impression with us!
We are very happy to hear that you enjoyed the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
On the other side, we are sorry to hear that the hoodie wasn't long enough for you. We currently only offer regular sizes but rest assured that I will pass your comments on to our design team so they can consider tall versions in the future.
Your feedback is very important to us and we always try to meet the needs of our customers in order to further improve our products.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
The hoodie is great and seems like it will be very warm this winter. Comfortable and stylish with draw string, cinch straps and pockets galore! The only disappointment was the length of time it took to arrive. Worth the wait though.
Products used:
Hoodie
Hi Buck,
Thank you so much for taking the time to share your feedback on our hoodie!
We're thrilled to hear that you find it great, warm, comfortable, and stylish. Your description of the hoodie with drawstrings, cinch straps, and plenty of pockets sounds fantastic, and we're delighted that these features meet your expectations.
However, we would like to extend our sincerest apologies for the delay you experienced in receiving your hoodie. We understand that waiting for an item can be frustrating, especially when you're eagerly anticipating its arrival. While we strive to provide timely delivery, unforeseen circumstances can occasionally cause delays in the shipping process. We apologize for any inconvenience this may have caused.
Nonetheless, we're pleased to learn that you found the hoodie worth the wait. Your satisfaction is of utmost importance to us, and it's heartening to know that the product lived up to your expectations once it finally arrived.
At our company, we continually strive to improve our shipping and delivery processes to ensure that our valued customers receive their orders promptly. Your feedback has been duly noted, and we will take it into consideration as we evaluate and optimize our operations.
Thank you once again for choosing our hoodie, and we hope it keeps you warm and stylish throughout the winter season. We look forward to serving you in the future and exceeding your expectations!
Best,
Stephanie
I would think twice about ordering from this company. I never write reviews but have been so upset about their lack of response regarding a return/exchange that I decided to express my opinion. My husband ordered two M size hoodies which is his size in most everything. The hoodies were more like a large on him. Very big. So I wanted to return for an exchange but they have no phone number and I have emailed them twice with no response. I find this completely unacceptable. These were expensive and now I am stuck with a product that he cannot wear. I would NOT buy from them. I deplore companies that falsely advertise their policies. Terrible company!
Hi Jill,
Thank you for taking the time to write a review!
It seems that our lack of communication with your request for assistance for a return/exchange has caused your less than ideal experience with our company. We understand that the Baerskin Hoodies your husband ordered did not fit him well, and when you tried contacting us to have the products exchanged, you did not receive a response. That must have been such a nuisance. We apologize for the inconvenience!
We must admit that addressing all our customers' concerns in time had been challenging for us in the past month due to the high volume of emails we have been receiving. We are simplifying our Customer Support procedures and hiring more agents so our customers won't have to wait as long for a response.
As for your order, we definitely do not want you to feel that you paid for something that cannot be worn. If you haven't received assistance regarding exchanges yet, please write to me directly at stephanie@baerskinhoodie.com, and I will assist you with the process myself.
Best,
Stephanie
I bought two of these hoodies, one for my husband and one for my stepson, and they both love them! I probably could have bought the size smaller for both of them as they seemed to run a bit large, but overall, they are very happy with them.
I wanted to give a unique gift for the builder/hunter/sportsmen in my life. Very warm, and the pockets are incredibly useful.
Ordered 1 jacket. It arrived in about 2 weeks. It did not fit or look good on me. I have been trying to return in since receiving it. I have emailed them three times but so far have not gotten a return form. There is no phone number, no address or any way to contact them. The company I read is in Switzerland, and some 'agent' works in delaware, but still no way to contact them. If I get my money refunded, I will edit this review, otherwise it will stand as is. Not a reliable company.
Tip for consumers:
DO NOT use this company nor send them any money.
Products used:
Didn't use the jacket as it doesn't fit. Didn't get any other products, thank goodness.
Hi Kathy,
Thank you for taking a moment to share your feedback here!
We understand that the Baerskin Hoodie you received did not fit or look good on you, and as of writing here, you have yet to receive assistance in returning your order. On top of that, it seems that you have been having a hard time getting in touch with us. We sincerely apologize for the inconvenience!
We would like to note that our email address can be found at the footer of our website - and, as indicated in the Terms & Conditions section of our website, we require our customers to contact us before returning their product so we can provide the correct return instruction and addresses.
If you have yet to receive assistance with your concern, please send me an email at stephanie@baerskinhoodie.com, and I will be more than happy to help you myself.
Best,
Stephanie
It is NOT as good as advertised, above a certain temperature by a degree or two and you cook, below a certain temperature and you freeze, so the temperature range they're good for is relatively small. Also, doesn't block much wind at all. It pretty much goes right through, especially the colder it is. And the zipper is bassackwards, on the left instead of the right side when you go to zip it up. WTF?!
Pockets are great and plentiful, only strange part with them is the inside pockets go over the outside pockets. Until this and one other sweater I got later, I've never seen such weird construction before. Therefore, if they're NOT on sale for 60% or more off, (i.e. Less than $100), not worth the normal retail price.
Products used:
Jacket sweater aka Hoodie bought a year ago, so not sure where the receipt is now.
Hi Dennis, thank you for taking the time to post your review here! We appreciate your feedback regarding the temperature range, windproof capabilities, zipper placement, and pockets of our product. While it saddens us to hear negative comments about our product, we appreciate them because they let us know how we can do better. We do agree that we can do better with these features, and we will definitely keep them in mind when making future improvements to our product. Thank you for shopping with us, and we hope you give our store another chance in the future.
Originally bought 3 Series One Baerskin jackets. I wear one daily in my house for warmth. I bought one Series Two jacket that I wear daily during the cold months. And recently I bought one Series Three jacket. All great stuff.
Quality and a decent price.
Hi Mark,
Thank you very much for taking a few moments to share your impressions with us!
We are very happy to hear that after you purchased the older version, you got the desire to buy the second one with improved features. This tells us that you have gained trust in our brand, and for us, there is no better motivation to continue our business in the same manner.
The new 3.0 version has 6 internal pockets (3 zip pockets & 3 drop pockets), round toggles, arm zips moved to upper sleeves for ease of movement, and rubber tab adjustable cuffs.
It's made from anti-pill fleece which will not incur pilling. This refers to the little bubbles that you may have seen around areas where the fleece frequently rubs against the body. The anti-pill is of a better quality and ensures longer lasting.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The hoodie is good. Problem was, I ordered 2 & only received 1! Customer Service said both were shipped in same package. But they weren't! Very disappointing! So... the hoodie sits in the corner as a reminder to me!
Hi David,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding your second hoodie was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
The style, fit and overall look of the hoodies are great. However, I can't say that it's the warmest hoodie I've worn, especially at the cost. I live in the Northeast and during some of the colder parts of the winter time, you'll definitely notice even a light breeze through it unless you've got other layers on underneath.
I found cheaper fleece hoodies that have done a better job at keeping you warm.
Hi Sean, thank you for your feedback! We are thrilled to hear that you liked the style, fit, and overall look of our Baerskin Hoodie. We do understand that you believe it could be better in terms of warmth. We are pleased to tell you that we have made quite a few improvements to our product since the time you placed your order, including adding features that add to its warmth. Check out our new version here: www.baerskinhoodie.com. We hope you give our store another chance again soon.
I bought this as a gift for my husband, so he didn't get it until a couple of months after I received it. BiG mistake. The first time we washed it the zipper tabs fell off. When I contacted Baerskin they told me I only had 14 days to return. I sent them a pic of the POS after one wash and they then said the guarantee was for six months. Since I didn't give the hoodie to my hubby until his birthday, we're out of luck with an expensive hoodie that won't zip. I'd give them zero stars if I could.
Tip for consumers:
This takes forever to arrive, the exchange window is very short and the product itself is low quality.
Hi Kimberly,
Thank you for taking a few minutes to post your feedback here!
We understand that you bought our Baerskin Hoodie to give as a gift to your husband, so it took quite some time after the delivery date before he received it - and when you tried contacting us regarding the broken zipper, you were informed that it is no longer possible to return the product, as it was already past our specified timeframe. That must have been such a frustrating experience. We are sorry to hear that.
Indeed, as a general rule, we allow exchanges and returns as long as the customer contacts us within 14 days of receiving their product. As for products that arrived damaged or were damaged during use, we have a longer guarantee period. It seems that your request was refused because you contacted us way past both timeframes.
Our return policy is publicly stated on the "Terms and Conditions" and "Our return policy" sections of our website, and we hope you understand that we have set these policies in place because while customer satisfaction is important to us, we are also only a small company. In order to keep our business running, we have to set some guidelines to avoid abuse.
We also expect that our customers will have determined whether they want to have their product exchanged or returned, or whether their products are damaged or easily broken within the timeframe we specified.
Lastly, regarding our shipping time, we must admit that this has been one of our main weaknesses for the past months. Luckily, we have found better transportation solutions. We expect things to improve soon.
Again, we apologize for all the trouble. If there's anything else we can assist you with, please contact me at stephanie@baerskinhoodie.com, and I will be happy to help you.
Best,
Stephanie
Love my BaerSkin Hoodie. It is very well made and comfortable. My only issue is the zipper is on the left side and sometimes hard to get started. But other than that, lots of pockets, very warm in cold weather and I can't take it off. I love wearing it around the house and outside.
Wanted a good durable hoodie
Hello Mark,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
I ordered 5 hoodies in the recent past. The large model fits best. I like grey and tan. My name is Andy. Not Casey. My e mail is *******@icloud.com. Feel free to contact me or send me a couple bearskins at no cost. You have tried to contact me under the assumption my name is Casey Haley on several occasions. It is not only annoying but suspicious and frustrating
Because they are a reputable company
I like the quality, but I still find the velcro straps at the sleeve need a redesign. I was initially drawn to Baerskin by the thumb hole... The package is pretty good, and I think we have three or four garments in regular wear and wash... so - I guess we are converted to the brand...
They tried to assist - the experience has been fine I guess - but in this house we always look for clothing for next season... and we see no news?
I think it is one word... "Quality"... and by quality, it shows in the weight of the fleece.
Hi Jeff,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
When it comes to the velcro straps at the sleeve, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The jacket is not any warmer than a regular sweatshirt. I would have definitely shipped it back, took about 5 weeks to receive. It is made in China and shipped from there. Shipping returns are not free, would have cost $30.00 to ship it back. I was afraid of not getting a refund it who knows when, wasn't worth what I paid for it. The commercials are not true for Missouri weather, maybe for China.
Hi Mary,
Thank you very much for this feedback!
We are sorry to hear that you didn't find your hoodie warm enough. In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer. We are sorry that you didn't recognize these features the same way.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
Like all companies, we have certain policies when it comes to returning products, but I want to assure you that customer satisfaction is our number one priority, so we always invite them to contact us so we can find the best solution together.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Dennis,
Thank you so much for sharing your impression with us!
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
I checked your case in the system and found that unfortunately, you contacted us too late when the product was already shipped. At that point, it is not possible to stop the shipment, but I see that our agent informed you about our exchange policy. It was just needed for you to contact us within 14 days after the delivery date and we would get back to you with a satisfactory solution.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie