- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
This hoodie is lightweight, well made and very comfortable. My husband put a patch on the arm and it looks great. He got it in black, it's true to size and looks great. We are in Chicago and spring and fall can be hard to dress for because of sharp changes in the weather, the wind and cold rain. This hoodie is perfect for the seasons.
If you hate being cold 🥶 it's over if your wearing this sweat suit it's absolutely perfect for people who love the outdoors but don't like to be cold! Love it thank you again
Great hoodie
I bought me and my wife a hoodie came out to almost 200$. I waited the 14 days like it's said and nothing. I tried emailing them says my email will not go through. I've tried texting them on the web site and nothing. Save your money because it's a scam.
Tip for consumers:
This company is $#*!ty and a scam. Save your money. It looks like a good deal but it’s just to get you money. Don’t give it to them.
Products used:
2 beat skin hoodies one grey and one purple. They never showed up and I can’t get anyone to answer on the email or web site.
Hi Trapper,
Thank you for contacting us about this!
I am sorry to hear that you weren't able to get in touch with us.
I hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will respond immediately.
All the best,
Stephanie
I've lived in cold climates most of my life and have owned dozens of hoodies. This hoodie is by far the best I have ever owned.
The only complaint, it zips on the opposite side of what I am accustomed too and it took almost a month to get to me. Other than that, it delivers.
I prefer hoodies to coats.
Hi Carl,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Love the pockets, had to adjust hood ie part, doesn't fit snug. Length, an chest fits good. Made for a good Christmas present, the 1st one I ordered was to big. So gave it to my friend, took a long time to recive 2nd one.
Hi Harold,
Thank you for your feedback!
I'm glad to hear that you love the pockets and that the length and chest fit well. We appreciate your honest input about the adjustments needed for the hood and the challenges with the sizing. We apologize for any delays you experienced in receiving the second one.
If there's anything else you'd like to share or if you have more feedback, feel free to reach out. We're here to ensure you have a positive experience with our products.
Thank you for choosing us, and we hope both you and your friend enjoy your hoodies!
Best,
Stephanie
Ordered 2 hoodies and then 2 vests 1 Velcro flag patch. They charged a shipping fee for the shoulder patch. I guess it would not fit in the box. After e-mail contacting the company no response no patch.
Hi Robert,
Thank you for sharing your experience with us!
I just have to kindly reassure you that we do not charge shipping for any product that we send to our customers, whether it is a separate order or everything is in one package.
I hope that in the meantime you contacted our customer support and that everything regarding your order was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
The zipper broke right away. Eventually I was able to get a refund. I replaced the zipper and started wearing the hoodie. Very frustrating. The pockets have something pointy that pokes at you through your other layers. There's a lot of hype advertising this product. I can't recommend it.
It is warm and it does have a lot of pockets.
Hi Coleen,
Thank you very much for sharing your thoughts with us!
We are sorry to hear about your zipper and that the material didn't meet your expectations. Rest assured that I will forward your observation to our design team so that in the future they can consider how to improve these things.
On the other hand, it is also very important to us that you had good communication with our customer support team and that everything related to your order was quickly resolved in your favor.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has some new and improved features. Check our offer on the website, we would be very glad if you give this latest version a chance.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
The zipper mechanism is opposite of what I am used to. A minor detail but one I'm reminded of each time I wear the hoodie. In the positive side, the material does a great job of protecting against wind and chill.
Hi Patrick,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Been waiting on this hoodie for over 6 weeks, contacted company several times. Last email said if I provide my address again they will resend, but then they blocked my emails to them. I emailed from another account. If no response, Ill call the credit card company
Hi David,
Thank you for taking the time to leave a review here!
We understand that as of posting here, you have been waiting for your Baerskin Hoodie to arrive for quite some time, and that you have been having a hard time getting in touch with us.
This is definitely not something that we would like for our customers. We sincerely apologize for the delay and inconvenience!
Kindly send me an email directly at stephanie@baerskinhoodie.com so I can look into this and assist you myself.
Best,
Stephanie
After a couple of attempts and not getting the color I wanted and also having one sent in the wrong size I received a couple of replacements. One of the replacements the stitching was incomplete on the inside pocket on the right hand side and I received another replacement for that. Found out yesterday that the left hand pocket stitching is incomplete on the replacement. It is a much smaller error than the other one but it is still low in quality control for these garments. Customer service has been great in providing replacement garments but I'm not gonna bother with trying to get a replacement for this one.
Tip for consumers:
Service is great. Quality of garments has been subpar.
Products used:
B4erskin hoodie.
Hi Adrian,
Thank you for contacting us about this case!
We are sorry to hear about your hand pocket. While we take great care in production and quality assurance, we acknowledge that errors can occur, and we take full responsibility. Our manufacturer's guarantee applies to all of our products.
We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
On November 24,2023, I purchased 2 Baerskin Hoodie 3.0's. One for a male and one female. I received a order confirmation for both orders. The website said that delivery would be within 10 to 14 days. I have now waited 16 business days and I don't have my hoodies. I have tried to contact Baerskin Tactical by phone, email and online chat and can't get a response other than, "Hello, Thanks for reaching out! Our standard delivery time is 10 to 14 days. If you need more information on your specific order, please provide your order ID a". I've checked on the website tab "Find my Order" and it only shows that I made the order and nothing about shipping. This is the worst company I have ever dealt with. I won't be making another order here.
Products used:
I'm still waiting for the two hoodies to ship
Hi Bill,
Thank you for taking some time to write your feedback here!
We are sorry to hear that it's taking a while for your orders to arrive, and getting concrete updates regarding their status has been difficult for you. We understand how frustrating that must have been.
Indeed, our standard delivery time is 10-14 days. However, due to the increase in volume of orders this holiday season, we have been having issues with shipping orders in a timely manner.
We already made upgrades to our shipping department, so we expect things to improve soon.
As for your order, we have recently sent you an update via email. Kindly check your inbox.
Thank you.
Best,
Stephanie
I had purchased the the bearskin 1.0, when 2.0 came out it was a different animal. I actually had to get a size M rather then size s, it was that different. I love it, I wear it in 15 degrees and below and of course above that as well. I have a smile now that 3.0 is out, with their catch phrase, "This will be the last hoodie you will own!" Whoops, heh 2.0 was suppose to be the last Hoodie I own!, Can I get a free upgrade? :)
Hi Yisroel,
Thank you for your continued support and for sharing your experience with our hoodies!
I'm delighted to hear that you enjoyed the transition from 1.0 to 2.0 and that the 2.0 has become a staple in your wardrobe.
We appreciate your enthusiasm for the 3.0 version, and it's truly heartening to know that our catchphrase resonates with you. We understand the excitement of each new iteration.
If you haven't already, please feel free to check out our website baerskintactical.com, as our new version is finally out!
We look forward to serving you with more innovative and comfortable hoodies in the future!
Best,
Stephanie
Do not buy this hoodie. Sizes all wrong and when you try to get a return label they say you have to return to Republic of Slovakia at your own expense which costs about £16.00! They say they are going. Also but have no warehouse in the.UK! Offered 40% off to keep a useless article.
Hi Susanne,
Thank you for taking a moment to write us a feedback!
We understand that the Baerskin Hoodie you received did not seem to fit you quite well, and you were not satisfied with our return policy.
Indeed, as stated publicly on the Terms and Conditions section of our website, our customers have to shoulder the costs for return. This is because we are only a small company, and since we already offer free worldwide shipping, unfortunately, we cannot afford to cover the costs for return as well.
However, we want to make sure that our customers will have options that are convenient for them. That's why we have three official return addresses that they can choose from.
Additionally, since we highly value our customers' satisfaction, we also offer other alternative options if they don't want to go through the hassle of returning the product back to us - such as exchanges and partial refunds.
If you would like to explore the other options mentioned above, kindly reach out to me directly at stephanie@baerskinhoodie.com, and I will be more than happy to assist you.
Best,
Stephanie
My wife purchased this hoodie for me for Christmas. It arrived late, which was not a big deal, but it did not fit so we returned immediately. She followed return instructions to the letter of the law including UPS in it and we have a Signature that it was received. Company claims they never received it and refuses to give a refund. Worst experience ever!
Tip for consumers:
Very dismissive in their replies. No phone number, only email.
Products used:
Hoodie
Hi John,
Thank you for taking some time to share your review here!
We are sorry to hear that the long shipping time and you and your wife's experience with our Customer Service has left so much to be desired.
We understand that you were not able to receive your product in time for Christmas, and when you found out did not fit well, your wife returned the product immediately.
However, even after following the instructions carefully, she was informed that the product was never received on our end, and as of writing here, a refund was never issued back her account.
This is definitely not something that we would like for our customers, and we hope you would both give us a chance to turn things around.
If you have yet to receive assistance regarding this issue, please reach out to me directly at stephanie@baerskinhoodie.com, and I will look into this myself and help offer a satisfactory solution.
Best,
Stephanie
This hoodie holds up well under cold, windy conditions and is very comfortable. Fits close and is not baggy around the chest or midsection, and the bunnies around the neck and hoodie allow you to stay buttoned-up. Great overall.
Price and functionality
I have had one problem and it was the wrong colour received, but with the help from their support team it was not a problem and resolved within a few days.
Thank you Bearskin for your service
I have had one problem and it was the wrong colour received, but with the help from their support team it was not a problem and resolved within a few days.
Thank you Bearskin for your service
They are so good that I have now purchased two over the last two years. And they do keep you warm. Thank you
Hi Ian,
Thank you so much for sharing your experience with us!
It is very important to us that you had good communication with our customer support team and that everything related to your order was easily resolved in your favor.
Our goal is to respond as soon as possible because we prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light and breathable, which ensures freedom of movement to the wearer.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
The best hoodie and it does what it says keeps you warm in any weather
I liked the ad promoting a product appealing to manliness during a time when WOKE ideology is trying to feminize men and destroy our society. I am a woman who appreciates REAL men. Bought one as a gift for my son who is a gun enthusiast. He loved it. His wife said he looks like a manly man in it. The hoodie is warm and loaded with pockets. Is as advertised.
Was dissapointed pocket on chest was to small to hold my Samsung Note Ultra! The hood is big enough to put a bears head in, looks awkward.
I don't hardly wear it. Also seen simalar sold on Amazon for half the price I paid for.
Hi Guillaume, thank you for taking a few moments to leave your feedback here! We understand that you would prefer it if the hood of our Baerskin Hoodie was smaller, and if the chest pocket was able to accommodate bigger phone models. We are glad to tell you that we released a new and improved version of our product, which now has bigger and deeper pockets, as well as a smaller hood. You may check out the rest of the features of Baerskin Hoodie 3.0 here: www.baerskinhoodie.com. We would like to clarify that while there are other companies selling a product that looks similar, we can assure you that Baerskin Hoodie is our original brand, and we have our own in-house Product Development team that develops our products, makes them our own, and continuously makes improvements based on previous customer feedback. We hope you give our store another chance in the future.
The hoodie is great but the only thing I would add is a button or snap to hold the hood in place when I'm bending over to clean my rims the hood always flops forward and it becomes to be a pain in the a— … that is the only problem I have come across so far …
I chose the BEARSkin hoodie cuz it looked like the end of buying anymore sweatshirt hoodies for a few yrs to come…
Hello Don,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood.
Let me just kindly remind you that the hood has adjustable toggles which allow the wearer to draw it closer to the face to prevent cold or wind from gushing through. The hood is also designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and noticeably smaller hood. Check our offer on the website, we would be very glad if you give this latest version a chance.
When it comes to the button on the hood, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I ordered one of these a few months before a planed trip to colder weather based on the "blocks wind" claim. We'll I can tell you the claim us a complete lie. In 43deg weather with 38deg wind chill I felt every bit of wind 5-8mph come right through, I was so cold. Save your money and buy a good coat, don't fall for the marketing like I did. I don't even want to donate this because it won't keep anyone warm.
Hi there,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Ordered the BaerSkin Tactical Hoodie 3.0, and received it after being shipped from China.I opened the package, put the hoodie on, and took the dog for a walk. In less than 30 minutes, the left waist drawstring came undone and the string just hung there, rendering the drawstring unusable and just a string.
For the money you pay for this hoodie, the quality is questionable at best. I have emailed the support address five times with NO response. I tried calling the phone number on the website, but the number just rings and no one answers. Customer service absolutely is nonexistent. I can not recommend BaerSkin Tactical for anything, do not be swindled by this "company".
Products used:
BaerSkin Tactical Hoodie 3.0
Hi there,
Thank you for taking a moment to post your feedback here!
We understand that the drawstring on the left side of your Baerskin Hoodie came undone only after a few minutes of using the product - and when you tried getting in touch with us for assistance regarding this issue, you had a hard time doing so. We sincerely apologize for the inconvenience!
First, we would like to clarify that we have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the you.
As for your concern, we do our best to ensure that our customers' issues are immediately attended to. However, due to the high volume of emails and orders we have been receiving lately, we must admit we have been severely underprepared in handling them. That's why there have been some slight delays in both the shipment of orders and response to emails.
We have already partnered with a new shipping company and simplified our Customer Support procedures, as well as added more agents to our team to make sure that our customers receive timelier responses to their concerns.
As for your issue in specific, if you still haven't received assistance regarding this matter, please email me directly at stephanie@baerskinhoodie.com so I can help offer a satisfactory solution for you.
Best,
Stephanie
Product returned AND received in your return center on December 14,2023. I have never received the refund or any communication to my emails. Horrible customer service.
Hi Debra,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that your refund was processed on Dec 31,2023. Our agent also contacted you about that. Please check your email inbox and continue communicating with them if you need any additional information.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Friends are jealous, im always cold and so far in 25° weather im walking around with just a T-shirt under my baerskin hoodie...I had to put them on. 😃
The comfort and the million pockets. I LOVE IT! Real talk!
Hi Nina,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I am a traveler, so I bought this coat to pack away im my luggage as needed. It came in handy on my trip to Sapa the weather there changes day by day the coat it built nice for cold and the wind was blowing that day I was on a hike … to the top of the mountain in Sapa. This coat keep me warm! On my journey I would recommend coat
After watching the commercial, I figured I’d give it a try
Hi Lamar,
Thank you so much for sharing your experience with us!
We are glad that you found our ads and the offer from the website credible based on the quality of the product you received. We've worked hard to make our selection various, but also simple, so customers can easily choose the right color, size, and model for them.
Your satisfaction with the warmth of the hoodie tells us that we have once again managed to reach the high standards of our customers, and for us, there is no better motivation to continue our business in the same manner.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Tried to return hoodie, didn't like the color, but would have to pay the return postage, almost 20.00, which is 20% of the cost, way to expensive, they need to clarify the RETURN POLICY BEFORE YOU BUY, (Amazon has free returns) Also purchased the beanie/hat, it's extremely small, was told I could get a 40% refund and keep it, or return it at my own expense, again not worth the cost of returning, but then they stopped answering my email replies, so i never got a 40 refund. I'm stuck with a coat that I "actually like" but dislike the color and a beanie hat that is way to small to fit a normal adult male head. BTW ONE WAY improve on the hoodie, add underarm zippers for ventilation, this would make it even better.
1. Told couldn't return for color exchange unless I paid return shipping, which is almost 20.00 with the postal service.
2. Was told if not satisfied, could get a 40% refund, but not for disliking the color, I guess I should have made up some other reasons, that may have been covered.
3. Same as above with the beanie/ hat, it was just to small, but never figured out how the get 40% refund, and wasn't paying to return a 20 dollar beanie.
Thought it looked good, my old columbia windproof fleece was worn out, so I tried it, wish I hadnt..
Hi Alan,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that you told our agent that you would prefer to return the products for a full refund. A 40% refund wasn't mentioned, but I am sorry if there was a misunderstanding.
We hope that you have contacted our customer service in the meantime and that everything regarding the return was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Robert,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie