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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
First of all I found misleading that the statement regarding the hoodie was "European" design, you never stated it was made in China. I would not have bought it. The hoodies are sized small. The worse part is the zipper it is very difficult to work. Needless to say I am very disappointed.
It looked good but when you purchase on line you do not get to try it.
As far as keeping wind and cold out, excellent.
The zip is on the same as a woman's would be.
The hood is almost as big as the hoodie, in fact if I need to sleep in my car for what ever reason, I can pull the hood over the top of my head, down over my face to the top of my chest. With it being that big, using the inbuilt sun visor is not even a remote possibility.
Hi David, thank you for taking the time to write your feedback here! We are happy to hear that our Baerskin Hoodie has performed well when it comes to keeping the wind and cold out. We do understand that you did not like the placement of the zipper and the size of the hood. Upon checking, I can see here that you received the old version of our product. We are glad to let you know that we have made improvements to our zipper and hood since then. Baerskin Hoodie 3.0 now has the main zipper on the right side, and has a better-fitting hood. It also has more pockets. You can check out the rest of its features here: www.baerskinhoodie.com. We hope you give our store another chance again in the future!
Paid for a hoodie weeks ago. Nothing has shown up and no tracking shipping or ETA. All emails to support and customer service are not replied. No one answers the phone. Buyers beware! Great site but this is all a total scam. Hoping to get my money back through PayPal. Baerskin is a total scam and shame on all involved in the scam to take money for nothing in return.
All I have a Paypal to show I purchased it so I can't share that. All email conformation have disappeared.
Tip for consumers:
Shame on Bearskin..... you are total scum of the earth!
Products used:
Hoodie I never got! Bearskin is a scam!
Hi Brian,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.
I just kindly need to assure you that the satisfaction of our customers is our top priority and that it is in our interest to have clear and precise communication with them until the moment they receive their product.
All our customers receive a confirmation email automatically at the same moment when the order is processed, and on that occasion, they also receive a tracking code so that they can follow the movement of their package. I'm sorry to hear that you didn't receive a confirmation email. System glitches do happen from time to time, but rest assured that I will be contacting our IT team about this to prevent it from happening in the future.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
My order was promptly replaced after my order was lost in transit. It was worth the wait. This is the warmest, most comfortable hoodie,I've ever owned. I like the colors Olive and gray. The best feature of this hoodie is the multiple pockets.
Hi Gustavo,
Thank you for sharing your experience, and we appreciate your patience during the replacement process!
I'm delighted to hear that the wait was worth it and that our hoodie has become the warmest and most comfortable one you've ever owned.
It's fantastic to know that the colors, green and gray, meet your preferences, and we're pleased that you appreciate the multiple pockets – a feature we believe adds practicality and convenience.
Thank you for choosing our hoodie, and we look forward to providing you with more warmth and comfort in the future!
Best,
Stephanie
I bought this hoodie for a friend. It took a bit long time for the item to be delivered. I kind of fought with customer service since they can't provide the exact date of delivery and my friend's birthday was coming close. However, I can say that the representative who assisted me was very patient and explained the situation, so it kind of alleviate my anger. And when the product came, I was so impressed with the quality and the design, it wasn't heavy as I imagined, and that's great for me. It was well worth the wait. I haven't given it to my friend yet but I'm sure he's gonna love it. Can't wait to see his reaction. This made me think of buying one for myself as well, I saw they had hoodies for women now. I just hope it won't take as much time as my previous order. I will update here on what happens! :) All in all, it was a great experience.
Products used:
hoodie
Hi Allie,
Thank you for taking a few moments to write your feedback here!
We understand that you found it frustrating when your order seem to be taking too long to arrive, and that it might not make it in time for you to give as a gift to your friend on their birthday.
However, we are glad to know that one of our Customer Support agents was able to assist you patiently and helped make your experience with our company a more positive one.
We do all we can in order keep our customers satisfied and happy. That's why we only put out high quality products that we know they would love - and hearing that you were impressed with the quality and design of our product is a success in itself for us. We hope your friend loves the hoodie as much as you did!
We would like to confirm that we have indeed released a Ladies' BAERSkin Hoodie specifically designed for women's bodies.
We must admit that we struggled a bit with shipping for the past months. Luckily, we have found better transportation solutions, and we expect things to improve soon in this aspect - so we do hope to see you back at our store to buy your own Baerskin Hoodie real soon!
Thank you for shopping with us!
Best,
Stephanie
I got the Hoodie. Tried it on. It was not the size of the measurements. Company would not take it back or swap it as I had pitched the cheap plastic bag it came in. I will never buy another. I gave the Hoodie away.
Hi Ray,
Thank you very much for sharing your impression with us!
Regarding the hoodie sizing, we would like to remind you of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
Like all companies, we have certain policies when it comes to returning products, but I want to assure you that customer satisfaction is our number one priority, so we always invite them to contact us so we can find the best solution together.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist you.
Thank you for your understanding!
All the best,
Stephanie
Within 24 hrs of receiving the tan hoodie I let them know I was dissatisfied. Response was 'sorry to hear it' but no suggestion that I could return it.
Much later I realized I could return it, so I suggested that. Sorry, too late. When I followed up they didn't respond
Hi Felice,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding the return was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I have a problem with the zippers that don't have a stop at the base although i had two zippers both have come completely off because it should have a base to prevent this from happening.
Good quality
Hello Doyle,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
When it comes to the zipper stops, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
I found that when i was putting the hoodie on the sleeves would drag against the clothing underneath making it harder to put on, also i found the wind protection was not as good as i was led to believe i think it needs some kind of lining
Hi John,
Thank you for taking the time to share your thoughts with us.
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of warmth. We understand that you expected more protection from the wind. Let me kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out.
Our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days. However, we understand that people have different needs and that our products are not always the best choice for every customer.
If there is anything else we can do for you, please write me at stephanie@baerskinhoodie.com, I will gladly help you.
All the best,
Stephanie
Deffinatly not Waterproof, or wind proof, and never have been, poor quality, If that is quality standard in America, then I am deffinatly not impressed. The Zip broke within 2 weeks, its Frayed, and become see through within 12,months I have bought a British fleece now for a quater the price and it does the job perfectly. I work on the moors and its as exposed as the Tundra, i use the Jackets now when i am doing the dirty jobs around the farm and one has already been used as a rag for soaking up oil etc in the shed and binned as it was really good at soaking up water etc. deffinatly not water repelant, was a great advert though. But now i dont buy anything from the united states. Because i payed a lot of money for cheap crap. Not happening again.
Hi Rob,
Thank you for sharing your detailed experience with our product!
I want to express my sincere apologies for the disappointment and frustration you've encountered.
Rest assured, your feedback is invaluable as it helps us understand the areas where we need to improve. Therefore, I appreciate you taking the time to highlight specific issues like the lack of waterproofing and wind resistance, as well as the concerns with the zipper and overall quality. We take these matters seriously and are committed to addressing them to enhance the quality of our products.
We appreciate your understanding!
Best,
Stephanie
I purchased this item last year. The only issue that I have is that the zipper is on the wrong side. Items for men have the zipper slider on the right when unfastened. This hoodie has the zipper slider on the left. I ended up giving the item to my wife. She loves it.
I found the BaerSkin Hoodie to not provide any warmth at all and I work outside all of the time. The quality of manufacture was not outstanding, either. You still have to wear something else underneath it to keep your core warm. For the price, it is definitely NOT worth it, and I have tried many, many different types of coats for working outside in the cold. It's got a lot of nice pockets for use, so the design and style is just fine, but the primary purpose of this coat should be to keep oneself warm, obviously, and it definitely does NOT do that, at least for me.
Hello Theresa,
Thank you for taking the time to share your thoughts with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of warmth.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer. We are sorry that you didn't find these features enough good for you. However, we understand that people have different needs and that our products are not always the best choice for every customer.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
When you are ordering there product it says it will be shipped the next day but when you look at the website way down on the website they say delivery times are 10 to 14 days. I am no mathematician but when they say they're going to ship it the next day then I would expect the item to be delivered 3 to 4 days afterwards not 10 to 14 days. Also when I inquired about returning the item when I got it because I was so disgusted about there lying about delivery times I found out that you had to basically pay to send it back they won't send you a return shipping label. When I called they had a very American sounding gentleman answering the phone but it turns it out this is not an American company it's based out of Switzerland! So I guess it's actually a Swiss tactical hoodie? I have no idea how good the product is cuz I'm still waiting to get the damn thing!
Tip for consumers:
I'm really hoping there return policy as in a terrible as there shipping policy and I really hoping they weren't lying about that either.
Products used:
Hoping to get a hoodie still waiting on it
Hi there,
Thank you very much for this feedback!
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
Like all companies, we have certain policies when it comes to returning products, but I want to assure you that customer satisfaction is our number one priority, so we always invite them to contact us so we can find the best solution together.
We hope that you have received the product in the meantime and that everything regarding the return was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Love the fit and feel. Love the warmth and practical features. The pockets are awesome!
The first one arrived, after trying it on, I immediately bought another one!
I love pockets. The look and functionality inspired my first purchase
Hi Ennis,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
This is my go to light cool weather hoodie. The fit is perfect for my build. Love all the pockets with zippers. There is just one thing I would like to have seen. I attached a small D carabiner to the really small loop sewn into the bottom of the hood. Alone, the loop is too small to quickly hang the hoodie on a hook, and hanging it from the hood will leave it hanging too low and stretch out the hood.
I paid a lot of money for a rag. It is like the cheapest hoodie in the cheapest shop. It will attract fluff and is only good for the dogs bed. It is purely hype advertising. It is scam level disappointing
Tip for consumers:
Go to the shop and try…
Your mrs will laugh like mine did and then be angry at how much you paid.
Products used:
Hoodie
Hello Ron,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I was and still am very disappointed and disgusted with the hoodie from fit to unfinished pockets!
I for the life of me,couldn't understand the concept of bottomless pockets. I wrote about my disappointment and dissatisfaction and it appeared to have fallen on deaf ears with no recourse….
So to this day, I have not had good things to say, regarding your hoodies.
I wished my experience would have been a memorable pleasant one to pass on one but anyhow it was not!
Hello Alan,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of design and pockets. It is about the lining of the outer pockets, which in that model is not used at the same time as the inner pockets. I'm sorry for this inconvenience.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design. Check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Bought the green hoodie for my son's 16th birthday since he had been wanting one for a while. He loves it and wears it all the time. Very well made! They thought of everything!
Quality! I know I’m not wasting my money because it will last.
Hello Amber,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that your son is enjoying the quality of his new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
Size is smaller than standard, Can't withstand Alberta weather by itself, still needs layers. Pockets are small and zipper underside can be itchy/irritating to skin.
No response to initial review.
Needed for my kind of weather but didn't meet expectations as advertised and expensive. Did an initial review on it and didn't see any response.
Hello Joey,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Good hoodie and very practical. Plenty of storage space, I never run out of pockets to store my tools in. Considering buying them for my field engineers. The arm/chest pockets are useful for storing access keycards. The velcro patches are great for adding branding/badges.
Downsides:
Could be comfier, the material is not as good as other fleece type materials
The hood isn't very practical. It sits weirdly over the top of the head and doesn't aesthetically look great. The cap meant to keep rain and sun off your eyes doesn't add much function either.
Pocket ripped open after getting caught on a door handle. It didn't take much for it to rip, I'd have expected a stronger construction.
The hoodie is warm enough but the extra fabric for the hoodie that creates a bill comes too far down over my face and blocks my vision. I find it necessary to wear a truckers or baseball cap to keep it ouit of my vision and then the fabric pulls my hat off!
I am a sucker for the latest and supposedly greatest stuff.
Hello Don,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood.
Let me just kindly remind you that the hood has adjustable toggles which allow the wearer to draw it closer to the face to prevent cold or wind from gushing through. The hood is also designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and noticeably smaller hood. Check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I loved it, but the size was too big... so I gave it to my 19 year old son and he loves it. He wears it everywhere. He is a hard teen to please if he did not choose it himself. If that is not enough proof that the Baerskin zip up hoodie is wearable, fashionable and comfortable. Ask someone else.
Absolutely the warmest jacket. Lots of pockets too.
Quality materials, good zipper that opens from the bottom for those moments.
I was able to track it from shipment to my door.
Needed a good jacket.
Fits well and love all the pockets and that it is windproof. I've noticed though that the zipper will separate at the bottom on occasion, probably because of the zipper's small tooth size. This is fixable just by unzipping the zipper all the way and then rezippering.
Style and function
Hello Janet,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Have 3 hoodies one for hunting and 2 for knocking around great product they truly keep out the wind warm and luv all the pockets you won't regret the purchase of this product
Always looking for a good outdoor product
Hi Jay,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Philip,
Thank you very much for this feedback!
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
We also want to remind you of our exchange policy. It is just needed that the customer contact us within 14 days after the delivery date and we will get back to them with a satisfactory solution.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist
Thank you for your understanding!
All the best,
Stephanie