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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
I wear my hoodie everywhere, It is fantastic! I love that It is soft and warm even in windy subzero- snowy weather, like the weather has been here in Colorado!
Looked and sounded awesome
Was given a tracking number. The package left the original shipping point, but was never seen after that. Tried contacting the company. Several times I've gotten no response! Rip off buyer beware
Products used:
Hoodie never came
Dear Teresa,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your case in the system and found that our agent has already responded to you. I also checked your order in the system and found that your package is on its way to you at this point. Please check your email inbox and continue communicating with our agent regarding your order.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your patience and understanding!
Kind regards,
Stephanie
I ordered in early December and received tracking info a couple of days later, but the hoodie never arrived. Tracking keeps saying processing in the facility.
Send a couple of emails but NADA! Looks like I got scammed! Shame shame!
This tactical hoodie shows everywhere, I guess they have a great marketing team, yet they don't really care for customer servicer.
Tip for consumers:
I don't think anyone should purchase from these people. Unsure if they are a real company.
Great marketing but a big Scam! :(
Products used:
I purchase the baerskin tactical hoodie. The product never arrived, have not yet received an answer to my emails asking about the product and shipping status. Tracking umber sent, simply shows that the order is still being processed at the facility.
Hi Barbara,
Thank you for taking the time to write us a review!
We understand that as of posting here, you have already received tracking information regarding your order, but your order itself hasn’t arrived yet. On top of that, getting in touch with us had been a difficult task for you. We apologize for the inconvenience!
We have been receiving a high volume of emails lately, which is why there have been some delays in our response. We are simplifying our Customer Support procedures and adding more agents to our team so we can address our customers’ concerns more promptly.
Regarding our shipping time, we have to say that we have been severely underprepared with the rise in demand for our product. We already made some upgrades in this department, and we expect things to improve soon.
We have recently responded to your email with a satisfactory solution for your concern. Kindly check your inbox. If you have further concerns, you may indicate that in your response to us.
Best,
Stephanie
I got this jacket for my fiancé right after I saw the ad on YouTube, and I'm so glad I did. I was worried that when the jacket arrived it would be too big for him but it fits perfectly, he absolutely loves how soft and warm it is, and he has been wearing it every day since I gave it to him.
Products used:
BÆRSkin Tactical Hoodie Black-L
Hi Merissa,
Thank you for taking the time to write your feedback!
We are excited to hear that both you and your fiancé liked our Baerskin Hoodie and that it fit him perfectly!
Our Product Development team worked hard to make our product as comfortable as possible for everyday wear, whether it's just for casually chilling around the house, or for intense physical activities. Your appreciation is the best reward for all our hard work.
Thank you for shopping with us! We hope to see you back at our store soon.
Best,
Stephanie
I will never need to buy another winter jacket. The Baerskin Hoodie is so warm and comfortable and has all the pockets you could ever want. The quality is top notch. I've been looking for just the right jacket for a long time and I finally found it. I love love love my Baerskin. It is truly worth the price.
I will never need to buy another winter jacket. The Baerskin Hoodie is so warm and comfortable and has all the pockets you could ever want. I've been looking for just the right jacket for a long time and I finally found it. I love love love my Baerskin. It is truly worth the price.
For me, this was an expensive purchase. As I mentioned before one of the draw strings had a defect and has since broken. The fact that I also ordered a size to big suck (my fault)
Hi Steven,
Thank you for contacting us about this case!
We are sorry to hear about your drawstring. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
When it comes to hoodie sizing, we are glad if you find the item you received good, but we would like to remind you also of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
First, you're asking me for a review more than a year after I bought this? Okay, so for what it actually is, it's okay. But it SORELY needs some kind of lining, and the sizing is WAY off. I usually wear a large jacket, sometimes (lately) an XL, but I had to return it for an XXL to get one that fit.
Hi Charles, thank you for taking a few moments to post your feedback here! Upon checking, I can see that you received the old version of our product. We are pleased to tell you that we have made quite a few improvements to our Baerskin Hoodie since then, including to its material and sizing. You may check out the new version here: www.baerskinhoodie.com. We hope you give our store another chance again soon.
I bought a baerskin hoodie 2 years ago and I like the product. I even bought 2 for my in laws. Now, 2 years later, they have an updated and upgraded version... but the very same hoodie is now DOUBLE the price. Unfortunately I won't be buying again because of this.
Hello James,
Thank you for taking the time to share your impression with us!
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design. The price of our latest model is determined by the price of high-quality materials that we use in production to satisfy all the needs of our customers in the best possible way. Our goal is for our product to be durable and to provide many years of enjoyment to everyone who wears it.
We hope that you will give a chance to Baerskin Tactical Hoodie 3.0 and to see you at our online store again.
All the best,
Stephanie
Ordered 1.0 versions, First order was a large, zipper started to go already, hard to zip up and wants to separate second order was a x large, half the thickness of the first Hoody. My expectations were higher based on the adds, poor quality based on version 1 of these hoodies.
Hi Tim,
Thank you for contacting us about this case!
We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
What ever size you are get a size bigger and drip dry. Do not use a dryer. Shoulders are also very tight and need to be much larger. Hand pockets barely fit my hands. The opening zipper for the hand pockets need to be longer and deeper. My hand barely fits in. Material is thick and warm. I don't know if a size bigger will be a better fit. The shoulders need to be a bit wider. All around Its a bit smaller than normal sizes for American men's sizing.
The hoodie is made with thick material and retains body heat quite well.
I will purchase a second hoodie in the future but I will get a bigger size. This is the only hoodie I've ever owned that was too tight.
Hi Ross,
Thank you for taking a few minutes to write your thoughts here!
We are so happy to hear that you find the material used for our product to be thick and that it was able to keep you warm.
Our product was made with 330gsm BÆRSkin™ Fleece because it retains heat while remaining lightweight and packable, so you can conveniently bring your hoodie with you everywhere.
We do understand that you find the hoodie to be a bit tight around the shoulders, and that you would prefer it if the hand pockets were longer and deeper. Rest assured that your comments will be forwarded to our Product Development team so we can consider them for the next version of our product.
Thank you for choosing to shop with us! We look forward to doing business with you again soon.
Best,
Stephanie
The hoodie is fantastic, warm and largely wind proof as advertised. Came earlier than expected and their customer service reps were a great help with a sizing issue I had. Will order again for sure!
I found the original hoodie too large, they helped me get the beat size for me.
Most hoodies are great till you’re out in the wind. I wanted to try Baerskin
Hi Kathleen,
Thank you so much for sharing your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is very important to us that you had good communication with our customer support team and that everything related to the delivery was resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
As a cancer survivor my husband gets so cold very easily. It was wonderful to make a purchase that really does make him feel warm and comfortable. It's a lovely, stylish product as well.
The advert seemed honest and so I took the chance. Happily we were not disappointed.
Hi Frances,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that your husband is enjoying the warmth of his hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Thank you for shopping with us. We wish fast recovery to your husband!
All the best,
Stephanie
The baerskin belt we purchased does not fit the loops in the hunting pants for which it was purchased. Return is costly. Offer to reimburse 40% is not evident as of yet!
Response are untimely!
We purchased a hoodie last year and were very happy with the hoodies and purchased a second this year.
Hi Brenda,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that your refund is already completed and our agent wrote you about that. Please check your email inbox and continue communicating with them for any additional detail.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I could not be more pleased with my fleece BAERSkin Hoodie. It not only fits well, but it is super warm, even for Pacific Northwest Winters. The extra tactical pockets are a fantasic feature and allows me to keep my sunglasses (literally) at arms length for easy switch between environments.
Size, warmth, pockets
Hi Lance,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Where to start?! First tracking number, not a real tracking number: didn't work and was too long. Never provided a carrier. Asked twice about my shipment. Second time they responded with a totally different tracking number that said it was delivered, had no carrier name, no delivery address, and a very sketchy long email stating "the carrier sometimes delivers to neighbors if you aren't home"? Really! No. I actually work from home. I was home. No carrier came to my door that day, I have video surveillance for double measure. I always get packages and nothing is ever stolen here. My neighbors are friends and if anyone gets a package that doesn't belong to them, they either deliver it themselves to the right house or it's posted on our neighborhood Facebook page. If you try to call customer service they have a strange recording of a man and it will always hang up if you choose to wait for someone, automatically after so much time. I wish I could copy the email that was sent and paste it here. This is a scam. Not sure what is going on with the YouTube reviews and why places are saying this is a legit company. No company address. If you want to buy, try calling them and placing an order…
I have since contacted my bank to dispute the charges. The can only do that and write a review to warn others.
Tip for consumers:
The review says a lot. Trying to warn people of this.
Products used:
None. It’s a scam. Package was never delivered. Couldn’t provide carrier/tracking info for an American carrier. Made excuses.
Hi there,
Thank you for contacting us about this case!
We are sorry to hear that the first attempt at the delivery was unsuccessful. I checked your case in the system and I see that in the meantime you received the package.
All our customers receive a confirmation email automatically at the same moment when the order is processed, and on that occasion, they also receive a tracking code so that they can follow the movement of their package.
I'm sorry to hear that you didn't receive a confirmation email. System glitches do happen from time to time, but rest assured that I will be contacting our IT team about this to prevent it from happening in the future.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Not a great experience to buy the Baerskin Hoodie. The buying experience was clunky. The hoodies came two months later than they said they would be there, and customer service was next to nonexistent. And, to top it all off, the zipper is on the wrong side of the jacket (left rather than right). ANd it's not as warm as they claim it to be. Would have a hard time buying anything ever again.
Hi Aaron, thank you for taking a few minutes to share your thoughts with us! It seems that your experience with our company has been rather unpleasant. We are truly sorry for the inconvenience! We indeed experienced a few challenges with shipping orders in a timely manner and responding to our customers’ concerns at the time you placed your order. We already made a few changes to our shipping and Customer Service departments since then, so you should expect a quicker turnaround, should you do business with us again anytime soon. Regarding the zipper, we are pleased to let you know that it is now on the right side on the new version of our product. We also made a few improvements to make it even more warm. You can check out the rest of the features of Baerskin Hoodie 3.0 here: www.baerskinhoodie.com. We hope you give our store another chance again soon.
I had the Bearskin Hoodie for almost a year and I am an avid hoodie wearer and this is the greatest hoodie that I have ever owned. First let me say that the material is great because there is no adverse reactions that cause my eczema to flare up. It keeps you warm on the coldest day I my case it was 16 degrees out one morning and I don't like wearing long sleeves under my hoodies. This hoodie kept me nice and toasty. Another great added feature is the brim on the hood. I wear this hoodie when it rains as well. I wear glasses and that little brim keeps my glasses from getting raindrops on my lens. I also love all the pockets on the hoodie as well. My final thought wearing this hoodie is like having your favorite blanket on. It's warm, comfortable, ad lightweight.
I was very pleased w method of ordering, delivery of my order, happiness with the hoodies I ordered both times & will order again should the need arise!
I initially liked the look online of the hoodie then when it arrived, I was extremely happy & ordered another for my son’s birthday. Very happy!
Hi Lynn,
Thank you for sharing your thoughts with us!
We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
We are very happy to hear that you are enjoying the quality of your new hoodie because it is another confirmation that the effort has paid off and that our product meets the high standards of our customers.
Thank you for choosing our brand. We hope to see you soon in our online store again.
All the best,
Stephanie
I had to try the 3.0 hoodie for those chilly mornings on the water. I was so impressed by the warmth and quality that I purchase 4 more for my family.
I am always cold and had to wear a sweatshirt and a vest to stay warm.
Hello Allan,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
The fact you purchased several hoodies for your family tells us that you gained trust in our brand and for us, there is no better motivation to keep on doing our business in the same manner.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
We have contacted customer service several times, as we ordered 2 hoodies-for Christmas gifts-and I was out last minute running to Kohl's to find a different gift2 days before Christmas! I'm so peeved that your company has no phone number to get a hold of a Representative of Bear Skin 2.0! I guess I'm gonna file with the BBB on Monday! This company appears to be a scam! Never again will I be taken from this company again, and I'm telling you-think very carefully before ordering from them bcuz they don't know how to run their company and the customers are left holding the bag. It's an empty bag, but regardless-I'm out about $200 and I'm sick of waiting!
Hi Sean and Nan,
Thank you for taking a few minutes to write your review here!
We are truly sorry to hear that your Baerskin Hoodies were not delivered in time to be given as Christmas gifts, and that getting ahold of one of our Customer Support agents had been challenging for you. We understand how frustrating this must have been.
We must admit that we have been severely underwhelmed with the ever-increasing volume of orders. As a result, there have been some slight delays in the processing and shipping of some orders in the past month. We have made some changes, and we expect things to improve soon.
As for our customer service, we admit that we have had difficulties catching up with the overwhelming number of emails we have received over the holiday season. We are updating our Customer Support procedures and adding more agents to our team so we can accommodate our customers' concerns in a more timely manner.
Hopefully, you have already received your order by now. However, if you still haven't, please contact me directly at stephanie@baerskinhoodie.com so I can investigate this and give you an update on your order.
Best,
Stephanie
I ordered a hoodie for my husband and there was an issue with sizing, and as it had taken a few weeks to arrive from China I was concerned about having to re-order, but the customer service I recieved was prompt, friendly and so helpful. I literally wish that buying online from my own country was as pleasant! The hoodie is really nice quality and I can recomend it.
I don't often write reviews but wanted to share my experience. The BAERSkin is a strange name, but makes sense when you wear it. Its snug fit and comfortable feel are perfect for outdoorsy stuff. If I had to nitpick, I'd say it felt a bit heavy initially, but the warmth it provides in chilly weather makes up for it.
Tip for consumers:
I've found a lot of copycats of this hoodie over the internet, always look for the original stuff, don't trust just any website that claims the baerskin trademark!
Products used:
Hoodie
Hi Bruno,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
When it comes to other products that can be found on the market and that are similar to our Baerskin Tactical Hoodie, we just need to say that only the hoodie that is marked with our original label stands behind all the performance and quality described on our website. We are very glad that you recognize it the same way!
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
This is the best hoodie I have ever worn. It is so warm.very comfortable.the pockets are awesome.im a hunter so it is perfect for carrying all I need for a day in the stand
I kept seeing all of the ads and checked the reviews.I decided to try it. I liked it so well I bought several for gifts.
Hi Tressa,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I am on my second winter with my accidental Baerskin hoodie and I love it.
I bought a medium for my son but they are small/or I can't measure. Either way, if fit me so I just kept it and ordered an XL for him which fit perfectly. He is wearing his for rhe second winter as well.
I ordered one for my brother and one for my fiancé and they both love them. However I ordered one for myself on December 16,2023 and have not yet received it
No returned message
Hi Brent,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Jesse,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie