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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
It's decent at the "sale price" of $110, with that said it is a severe disappointment compared even to the jackets/hoodies found at Walmart. It's immensely outclassed by similarly advertised apparel (Northface, Arc'teryx, UFPro, Cry Precision, etc.) at the "normal price" of $300. I would never recommend any of their products knowing that the quality is vastly inferior to other, more reputable brands. I wish I could get my money back, but I believe that people should live with and learn from their mistakes. It was absolutely a financial blunder on my part. I could've bought a full tank of diesel, but decided to waste my money on a hoodie that seems as though it was made by 10 year old Chinese sweatshop workers. I would much rather be seen wearing my old UCP class Cs than this.
They look very nice with lots of pockets, sizing was a little hard with all the different size of people out there in large or medium 🤔 medium seams to fit good for me, instead of the usual large.
For the wind and water proofing, two elements that bit, also the price
Hello Bruce,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
We also want to remind you of our exchange policy. It is just needed that the customer contact us within the exchange period stated on our website date and we will get back to them with a satisfactory solution.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I enjoy the extra roomy pockets to store pens, pads, notes, funds, etc. keeps your hands warm also while outdoors. The vest is warm and can fit under or over a sweatshirt. Convenient.
Hi Sharon,
Thank you for taking the time to share your thoughts!
It sounds like you've discovered the magic of extra roomy pockets, and we're absolutely thrilled to be a part of your adventures in keeping things organized and cozy.
Isn't it just the best feeling when you find a vest that not only keeps you warm but also plays the role of your personal carry-all? Pens, pads, notes, funds – you've got it all covered! And bonus points for those hands staying warm while you're out and about.
If there's anything else we can do to make your experience even better or if you just want to share, we're all ears.
We appreciate your purchase!
Best,
Stephanie
They handle abuse fairly well. Zippers are great. No shell means wind goes right through, but warms right back up when it's calm again. Thanks to the built in hood, your neck is always warm.
Its thin the wind goes right thru it the pockets are too small the thumb holes are too small it zips like a womans jacket,in fact i think it is a womans jacket,i have had it over a year and i think i have worn it like 3 times,and was more dissatisfide every time,in fact i would like a refund...
Hello Patrick,
Thank you so much for taking a few moments to share your experience with us!
When it comes to the positioning of the zipper on the older models of Baerskin Hoodie, we can confirm that this is, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Delivery took a long time.
Not as wind proof as advertised.
It is comfortable to wear, plenty of pockets.
Expensive.
I would have preferred a jacket style.
Hi Eric,
Thank you so much for sharing your thoughts with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
We understand that you expected more protection from the wind when it comes to our hoodie. Let me kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I have been wearing my hoodie in all the bad weather we have experienced lately and found it easily stood the test. I would recommend this product to out door types.
Liked the extra pockets and design.
Bought this for my husband (as he likes lots of pockets!). He has worn it ever since which might be a slight exaggeration but you get what I mean. Top quality product
Hi Lorraine,
Thank you very much for sharing your impression with us!
We are very happy to hear that your husband is enjoying the practical design of his hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Very thin not waterproof or water resistant not a tactical sweater will never buy again. Also says made in America but is shipped fro China and it took over a month to get through customs
Hi Ivan,
Thank you so much for sharing your thoughts with us!
The BÆRSkin Hoodie is reasonably weatherproof which means you get protection from wind and damp weather. We suggest you check our offer on the website because we recently launched Baerskin Rain Jacket which you can wear over the hoodie and it is completely waterproof!
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
They will bill you for products and will never ship them. It is 100% a scam don't be fooled with the fake reviews and slick commercials. There is no product and they don't ship anything!
Products used:
They didn’t send any products. They are a scam company not a real company
Hi Scott,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Nice hoodie, purchased two, first one I chosen Large, and it is a bit too big, so I requested to return, but the return fees did not make sense, I was better of keeping and getting another one in medium size.
I am very happy with both, but they are nothing SPECIAL in terms of keeping you extra warm, they are warm, but expecte layers underneath.
Thumb up
My two Baerskin hoodies are a few years old, dating back to the first generation of offered product. The elasticized drawstring at the waist snugs down tightly to keep the wind out. The thumb holed cuffs are a nice touch for tucking the sleeves into the cuffs of gauntlet style gloves. The zippered pockets provide plenty of room for your EDC goodies. I imagine the newer versions are even more functional and versatile, and I imagine I'll be able to report back on the new and improved version if Santa got my letter.
Hi Dan,
Thank you for sharing your experience with the first-generation Baerskin hoodies!
It's great to hear that they've served you well with features like the elasticized drawstring, thumb-holed cuffs, and ample space in the zippered pockets.
Rest assured, we're continually working to enhance our products, and we hope that if Santa got your letter, the new and improved versions will bring even more functionality and versatility to your wardrobe.
If there's anything else you'd like to share or if you have more feedback in the future, feel free to reach out. We appreciate your continued support and the opportunity to provide you with quality products.
Wishing you a cozy and warm holiday season!
Best,
Stephanie
Ordered 2XL which arrived and was so small it would barely fit at the shoulders and the chest gapped by 6" from closing. Spent all day trying to get a response from company. I got a computer response on the 2nd day that was no help. 3rd day I got computer response with some directions if read carefully. By the 4th day I had enough information to return items requesting full refund. Sent all items, unworn, in original packaging, via USPS priority mail with tracking number. I'm waiting for credit to show up on credit card. Save your self a lot of hassle and don't do business with these folks.
Tip for consumers:
Don’t!!!
Products used:
None
Hi Pat,
Thank you for taking a few moments to leave your review here!
We understand that the Baerskin Hoodie you received was not the right fit for you, and getting assistance from us regarding returns had been challenging for you.
We are updating our Customer Support procedures and adding more agents to our team so we can respond to our customers in a more timely manner.
It seems that you have already received the help you need, and you ended up returning your products back to us for a full refund.
We hope you have already received your refund by now - but if that's not the case, please write to me directly at stephanie@baerskinhoodie.com so I can look into this and assist you myself.
Best,
Stephanie
Prompt delivery, sustainably packaged and simply a great garment - does exactly as it says on the tin. Contemplating buying a second one of a different colour.
Wanted a quality branded fleece.
Hello,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
We are also pleased to hear that you are satisfied with the delivery time as we have worked hard with our shipping partners to speed up this process and now we see the results.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
I purchased the first hoodie for my husband expecting great things from this product whilst out in the fields photographing wild life. It got very baggy in the arms and body. Not very wind proof.
For the great write up and description on the website.
Hi Amanda,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
Let me just assure you that our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days. However, we understand that this kind of cut doesn't work for you and we are sorry about that.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your understanding!
All the best,
Stephanie
The overall fit is weird on the shoulders. It feels like it's always falling off your shoulders or hangings towards your back. If you don't zip it up, the wrist could use more Velcro instead of a very small patch of Velcro to cinch up the wrist area. I wish there were Velcro tabs or a way to just button it if you didn't want to zip it all the way up or just to Wear it loosely without having to zip it up with Easy attachable Velcro tabs, the string to draw the hoodie came on snap from inside after only having a few months, and I very rarely use the hoodie but when I went to use it the string, that is the drawstring that pulls the hoodie tight around your face that came to Lodge. I'm very disappointed overall, I think it's OK I don't
It seemed good overall in your videos, but of course that’s how advertisement goes
Hi Bill,
Thank you for contacting us about this case!
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit. We are sorry to hear that you didn't find the fit of this hoodie the same way.
We are also sorry to hear about your drawstring. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I hope that the nylon zipper will last. I'm not a big fan of those zipers and would prefer a metal zipper. Otherwise I really like the hoodie and have bought a total of 4 for my family
They looked comfortable and warm.
Hi Dwight,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you and your family are enjoying the comfort of your new hoodies. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
When it comes to the type of zipper, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I received a hoodie as a Christmas gift and unfortunately the sizing was wrong. These hoodies seem to have a large fit to them so I need at least a size or two down. I have been attempting to contact their customer service for over two weeks and I have received no reply.
Tip for consumers:
Be very sure of sizing before purchasing because they will take your money and offer no support
Products used:
Baerskin Hoodie 2.0
Hi Brian,
Thank you for taking a minute to write us a feedback!
We understand that the Baerskin Hoodie you received as a Christmas gift did not fit you quite well, and when you tried reaching out to us to have it exchanged for a different size, you did not receive a response. We apologize for the inconvenience!
We must admit that we have been overwhelmed with the high volume of emails we have been receiving. We are updating our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
If you have yet to receive assistance from one of our Customer Support agents regarding your request for exchange, kindly contact me directly at stephanie@baerskinhoodie.com, and I will be more than happy to assist you.
Best,
Stephanie
It may have come straight from China with a courier called Junexpress & it went to some airport then thru customs. I had no idea what post office it ended up at but it was IL & 2 wks after I put in the order it arrived with the mailman. It isnt bulky where you can't move but does weigh more than I thought it would weigh. Says 100% Polyester, designed in Europe, made in China. But it feels like fleece & goes in the washer. It is made very well & comes in a nice bag with a zipper so it can be used to travel or storing it. I was trying to find out a tracking #. 3 people email me back that day. So in the end It's all good. & I'm a 65yr old grandma that gets cold riding the scooter in the winter winds & Ya get no body heat generated when you don't walk. I like clothes big so. Big as ordered
Tip for consumers:
be ready to wait 2 weeks
Products used:
tactical hoodie
Hi Ellie,
Thank you for taking some moments to share your thoughts here!
We are so delighted to hear that you ended up being satisfied with our Baerskin Hoodie and its packaging despite your worries initially.
Indeed, our product is made with 330gsm of BÆRSkin™ Fleece blended with polyester fibres. It is also designed in Europe and manufactured in China. This allows us to ensure the quality of our products. As for where they are shipped from - we have multiple warehouses all over the world. Whenever a customer places an order with us, we always send products from the warehouse nearest to their location.
We do hope that our hoodie would always keep you warm when riding your scooter! Stay safe, and thank you for shopping with us. We hope to see you back at our store soon!
Best,
Stephanie
The whole point to a hoodie is the hoodie part. Otherwise, it's just a jacket. This hoodie broke after less than a half-dozen wearings. Not repairable by end user. Essentially threw away $200.oo
No response.
Because I bought into the hype that it was well made and would last for years. Turns out to be untrue.
Hi Dayton,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We are sorry to hear about your hoodie. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
The Hoodie on the BÆRSkin Hoodi is not very functional. When you put it over your head it covers your eyes and you can't see. I have tried to tighten the strings so it fits better but it still slips down to your eyes.
It looked warm
Hello Karl,
Thank you for taking the time to share your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
On the other hand, we are sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood and that you didn't find adjustable toggles helpful. The hood is also designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and noticeably smaller hood. Check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
It does what the advertisement says, but it needs an outside pocket for a cell phone as it is not practical to reach the interior pockets when you are exposed to the cold weather.
Good advertisement
Hi Nelson,
Thank you so much for sharing your experience with us!
We are glad that you found our ads and the offer from the website credible based on the quality of the product you received. We've worked hard to make our selection various, but also simple, so customers can easily choose the right color, size, and model for them.
When it comes to the chest pocket, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we have once again managed to reach the high standards of our customers, and for us, there is no better motivation to continue our business in the same manner.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I ordered a hoodie, got it, ordered black got grey, tried the customer service number, it must be fake, no one, no matter what time or day, no one answered. Online it's a normal "contact us" click here thing, click on it and it just goes back to the same page, it doesn't work. The worst thing is I got charged again and another one shows up another grey one. Which I didn't ordered, so I got scammed, got a product, not bad but customer service doesn't exist.
Tip for consumers:
Baerskin company sucks, don't do business with them.
Products used:
Hoodie
Hi Perry,
Thank you for taking a few minutes to write us a review!
We understand that the Baerskin Hoodie you received was not in the color that you ordered, and you have been having a hard time contacting us regarding your concern as of posting here. On top of that, you were charged once again and received another Baerskin Hoodie that you didn't originally order. That must have been such a frustrating experience. We apologize for the inconvenience!
Regarding the "Contact Us" link on our website, once you click it, it should open the default mail program or app on your laptop, desktop computer, or mobile device. Once opened, it automatically fills the "To:" section with our email address. Aside from that, our email address can also be found at the footer of our website - not far from where you clicked "Contact Us" from.
As for the issue with the items you received, this is definitely not something that we would like for our customers, and we hope you would give us a chance to make this right.
If you have yet to get in touch with us and receive the assistance that you need, please contact me directly at stephanie@baerskinhoodie.com, and I will make sure to look into this and come up with a satisfactory solution for you.
Best,
Stephanie
I love the way it looks I like the way it's designed the sleeves, pockets, hood. It is not 100% wind proof, but what is it does hold back most every bit of wind, but if I owned one of these bear skin hoodies that was three hoodies sick. I wouldn't need a winter coat. But I make do with putting 2 sweatshirts on under and I'm good to go through the whole winter. I don't know if you do maybe you do but I would love a bear skin hoodie that is two or three times thicker than it is.
I chose bear skin hoodie because it looked good for a fair price and claimed to be 100% wind proof. I am a hunter and I look for some thing I can hide in and stay warm.
Hi Chance,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
This coat has been great for me in my walks outside in wind,rain and snow keeping me warm and protected Love the pockets and that your able to tighten with the cords provided.
Looks and comfortable
Hi Paul,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Nathan,
Thank you for taking the time to write your thoughts here!
We are sorry to hear that our Baerskin Hoodie did not meet your expectations in terms of quality.
Our team works hard in developing our products. We make sure to use only high quality and long-lasting materials, and we continuously strive to make our products even better by listening to customer feedback and suggestions on the previous versions of our hoodie. In fact, we recently released a new and improved version of our Baerskin Hoodie. You may check it out here: www.baerskinhoodie.com.
We do understand that everyone has different needs, and our product might not always be the best choice for every buyer.
In the meantime, if you need assistance with exchanging or returning your product, please reach out to me at stephanie@baerskinhoodie.com so I can help you myself.
Best,
Stephanie