• BÆRSkin Hoodie

BÆRSkin Hoodie

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Overview

BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.

  • Service
    338
  • Value
    90
  • Shipping
    108
  • Returns
    61
  • Quality
    89

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 73.4%
Positive
983
Neutral
73
Negative
284
50
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How would you rate BÆRSkin Hoodie?
Top Positive Review

“Great product, great service.”

Malky M.
3/8/24

They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.

Top Critical Review

“If there was less than 1 star I would've used it”

Matt M.
10/10/24

I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.

Reviews (1,433)

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Reviews that mention popular keywords

customer service (115) phone number (18) winter coat (12)
Thumbnail of user craigm1252
1 review
0 helpful votes
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January 8th, 2024
Verified purchase

Overall I like the jacket quite a bit. The hood however leaves a lot to be desired.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Craig,

Thank you for taking the time to share your impression with us!

I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood.

Let me just kindly remind you that the hood has adjustable toggles which allow the wearer to draw it closer to the face to prevent cold or wind from gushing through. The hood is also designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and noticeably smaller hood. Check our offer on the website, we would be very glad if you give this latest version a chance.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user eugenes478
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Process immediately stop due to loss item, it took over twenty five day to receive item.

BAD!!!

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Eugene,

Thank you very much for this feedback!

When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user tobym168
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

A+ Second to none! Great items can't wait to shop here again.

Reason I chose this business:

Very nice quality A+ no runs no drips

Thumbnail of user georgeb2465
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Amazing they do not collect any lint and so many pockets and very warm. Great hood.

It was a bit small they sent me a larger hoodie pronto

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi George,

Thank you very much for sharing your impression with us!

We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.

That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.

It is also essential to us that you had good communication with our customer support team and that everything related to the exchange was immediately addressed in your favor.

Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.

Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user carolg2161
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

I was so excited they brought in women's sizes I had to buy a second one!

Reason I chose this business:

It filled a need

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Carol,

Thank you so much for taking a few moments to share your experience with us!

We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.

The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.

The fact you purchased your second hoodie tells us that you have gained trust in our brand, and for us, there is no better motivation to continue our business in the same manner

Thanks for shopping with us. We hope to see you again soon in our online store.

All the best,

Stephanie

Thumbnail of user micke43
1 review
0 helpful votes
  • Send Message
December 3rd, 2023
Verified purchase

Great service, super easy to deal with. Ordered wrong size,that was dealt with without any dramas

Reason I chose this business:

A friend got one saw how good it was, had to have my own

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Mick,

Thank you for sharing your thoughts with us!

We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.

It is also very important to us that you had good communication with our customer support team and that everything related to the exchange was quickly resolved in your favor.

We are very happy to hear that you are enjoying the warmth of your new hoodie because it is another confirmation that the effort has paid off and that our product meets the high standards of our customers.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user tp767
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

For a light weight coat it offers warmth even when the wind is blowing hard

Reason I chose this business:

Appearance and features

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi there,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user paulb5112
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Excellent customer service. Costs jacket with loads of pockets.

Great turnaround.

Reason I chose this business:

YouTube add.

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Paul,

Thank you very much for telling us about your experience!

We're glad to hear that you're happy with your hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant.

It is also very essential to us that you had good communication with our customer support team and that everything related to the delivery was immediately addressed in your favor.

Our goal is to answer customers as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user johng7083
1 review
0 helpful votes
  • Send Message
January 11th, 2024
Verified purchase

Useless doesn't even zip.&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi John,

Thank you for contacting us about this case!

We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.

We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

Thumbnail of user seanb1069
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

You'll be amazed at just how warm it actually is...

Reason I chose this business:

I saw the commercials on YouTube so many times, I had no choice

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Sean,

Thank you so much for sharing your experience with us!

We are glad that you found our ads and the offer from the website credible based on the quality of the product you received. We've worked hard to make our selection various, but also simple, so customers can easily choose the right color, size, and model for them.

We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

Your satisfaction tells us that we have once again managed to reach the high standards of our customers, and for us, there is no better motivation to continue our business in the same manner.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user dominicc262
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Zipper is cheap plastic and on the wrong side for men

Reason I chose this business:

Looked good and warm

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Dominic,

Thank you so much for taking a few moments to share your experience with us!

When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.

Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We apologize for the confusion.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.

For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.

All the best,

Stephanie

Thumbnail of user alyciap9
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Lightweight, comfortable, great looking jacket with enough pockets for everything.

Reason I chose this business:

Got it as a gift

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Alycia,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user daled445
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

My bare skin is supposed to be xxx, but they made it almost a xxxx so it's hangs on me

Instead of ten days like they said it took themy month to send it

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Dale,

Thank you so much for sharing your impression with us!

When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.

We also want to remind you of our exchange policy. It is just needed that the customer contact us within the exchange period stated on our website date and we will get back to them with a satisfactory solution.

When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user keithd789
2 reviews
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Maybe some of the most prompt and effective service I've received from a company.

I received the wrong size and they promptly sent me out the correct size

Reason I chose this business:

I have 3 of them. Comfortable and looks great

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Keith,

Thank you very much for telling us about your experience!

We're glad to hear that you're happy with your hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant.

It is also very essential to us that you had good communication with our customer support team and that everything related to the exchange was immediately addressed in your favor.

Our goal is to answer customers as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user greert2
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Both men delighted with their presents started wearing straight away to an night out loved them

Reason I chose this business:

Saw on u tube

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Greer,

Thank you so much for taking a few moments to share your experience with us!

We are happy to hear that the people you gave Baerski Hoodies to are enjoying them as we aimed to satisfy our customers' demands for durability and resistance to various conditions over a long period of time.

It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.

The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.

Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.

Thanks for shopping with us. We hope to see you again soon in our online store.

All the best,

Stephanie

Thumbnail of user jadej83
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Arrived quickly. Packaged very well. Amazing quality and exactly what my husband wanted!

Reason I chose this business:

My husband spoke about this hoodie every time he saw the commercials.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Jade,

Thank you so much for sharing your impression with us!

We are very happy to hear that your husband is enjoying the quality and design of his new hoodie.

Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.

This fleece is a soft napped insulating fabric. It is very comfortable due to its lightweight and anti-perspiration qualities and allows moisture to evaporate while blocking humidity from the outside.

We are particularly delighted to hear that you are pleased with the delivery time, as we have worked hard with our shipping partners to accelerate this process, and we are now seeing the benefits.

Your confirmation gives us a sign that we are on the right track and that we should carry on as before.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user ais
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Well designed, very warm, lots of pockets. Does exactly what you need it to.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Alasdair,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user johnm13698
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

With all the pockets keeping things dry is no longer a problem.

Reason I chose this business:

Cause the reviews were outstanding.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello John,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user briant1830
1 review
0 helpful votes
  • Send Message
January 3rd, 2024
Verified purchase

I don't want to get it dirty. The stables are evil.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Brian,

Thank you so much for taking a few moments to share your experience with us!

We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.

It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.

Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.

Thanks for shopping with us. We hope to see you again soon in our online store.

All the best,

Stephanie

Thumbnail of user wallyc22
1 review
0 helpful votes
  • Send Message
December 4th, 2023
Verified purchase

I live in northern Minnesota and this hoodie you could say is a coat, I where it daily

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Wally,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user tomk1447
1 review
1 helpful vote
  • Send Message
January 8th, 2024
Verified purchase

Broken zipper broken tie for hood. Left hand zipper. When zipping up bottom separates from top

Reason I chose this business:

Looked good on line

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Tom,

Thank you for contacting us about this case!

We are sorry to hear about your tie for hood. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.

We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

Thumbnail of user sherwind6
1 review
0 helpful votes
  • Send Message
January 3rd, 2024
Verified purchase

Unfortunately my order took awhile to receive, but the wait was definitely worth it.

I had to chase up the customer service team to track my order
They informed me that it had not been sent because they had run out of the colour grey that I requested. They asked me if I would like another colour and I choose green. A few weeks later I received a grey one.

Reason I chose this business:

It looked warm and comfortable for what I bought it for.

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Sherwin,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model that would be practical, resistant to different weather conditions, but also stylishly effective.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user seann300
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

The hoodie is super comfy and durable and has lots of pockets. Very warm too. I love this thing!

Thumbnail of user m.je
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

Very easy company to deal with.
Very quick service.

Reason I chose this business:

I needed a all weather jacket

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello there,

Thank you very much for this feedback!

We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

It is also very important to us that you had good communication with our customer support team and that everything related to the delivery was quickly resolved in your favor.

Our goal is to respond to customers as soon as possible so that they are aware of the status of their orders at all times. We want your shopping experience to be a complete pleasure - from ordering to consuming the product.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user sandyc707
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

They were the best jackets ever they feel good and they're so warm and cozy

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Sandy,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.

In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.

Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

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