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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 7 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
Purchased for my son in law who is very active and loves it.
Ad on YouTube
Satisfied with service and quality of the product. Has held up well over the past year.
It's baggy and warm. Perfect. Here's some extra text to meet the arbitrary minimum text threshold.
It really keeps the cold weather out. It is a comfortable hoodie. Made to last. I highly recommend.
Buying experience was painless. When I start to wear it I will post a comment.
Company appears to make a very good product at a reasonable price.
Fantastic experience and worth the wait the team are brilliant in helping with any issues
Because of the warmth and strength of the jacket
Hi Aubrey,
Thank you so much for sharing your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie. It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
It is very important to us that you had good communication with our customer support team and that everything related to the delivery was resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
It's the real deal. True wind stopper and very warm. My new BFF coat in the closet.
Hi Lawrence,
Thank you for your fantastic feedback!
I'm thrilled to hear that your new coat is the real deal, providing true wind-stopping capabilities and keeping you very warm. It's wonderful to know that it has become your new BFF in the closet.
If there's anything else you'd like to share or if you have more feedback, feel free to reach out. We appreciate your support and the opportunity to provide you with a coat that meets your needs.
Thank you for choosing us, and we look forward to continuing to serve you!
Best,
Stephanie
Love this hoodie. The warmest jacket I have ever owned. Soft and lightweight. The hood is great.
Zipper is on the wrong side and that takes some time to get used to
My purchase of Bare skin hoodie was great but it came rather oversized which was a shame!
Hi Keith,
Thank you very much for sharing your thoughts with us!
We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
When it comes to hoodie sizing, we would like to remind you of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution. Also, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Was thin material, not anywhere near the quality is was advertised to be.
No drawstring for hoodie
Hi Rudolf,
Thank you for taking the time to share your feedback with us, and we genuinely appreciate your honest evaluation of our product!
We're sincerely sorry to hear that the material of the hoodie did not meet your expectations, and we understand the importance of delivering on the quality promised.
Your experience is essential to us, and we take concerns about product quality seriously. We want every customer to feel satisfied with their purchase, and we regret that we fell short in this instance.
Rest assured, we would like to investigate and work towards a solution that ensures your satisfaction. Therefore, please feel free to contact our customer support.
We appreciate your openness, and we want you to know that your feedback is invaluable as we continuously strive to improve our products and provide the high quality that our customers expect.
Thank you for bringing this to our attention, and we look forward to the opportunity to address and resolve your concerns!
Best,
Stephanie
Doesn't live up to the advertising blurb and turned out to be a huge disappointment
Hello Mcdowall,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I love this jacket, it's warm and great to wear. I would buy it again.
I emailed American Giant that my hoodie zipper had broken. I had owned the hoodie since 2015. I was willing to pay to have the zipper fixed or replaced.
They replied that they would like three photographs of the garment sent to them. One of the model number. One of the batch number or date of production. And a third of the damage. I replied with the three photos requested.
I received a second email stating that they would not repair or replace the zipper. Instead, they would replace the entire garment! Was this a joke? No. Unbelievable in this day and age!
I was not asking for a new garment. I loved the one I already had. I would have been every bit as satisfied to have my original one repaired and pay the bill gladly. They never gave me the option to return my original hoodie instead automatically expediting me a new one. I felt like I had one a lottery!
This is customer service over, above and beyond expectations! They sealed me into their products for life after this action.
Now let me say a few words about the garment itself. In 2015, I had never heard of American Giant. I was reading an online review of clothing and the reviewer went on and on about this hoodie essentially being the best thing since sliced bread. Cloth woven the US. Manufactured in the US. Offices head quartered in my home town of San Francisco. Absolutely the best of the best. It was sounding like a paid endorsement except he emphatically denied it. So...
I overcame my reluctance to spontaneity, went to American Giants web site, looked up the hoodie and almost choked seeing the $90.00 asking. They have got to be kidding! Really? Really! I had never spent that much money on a sweat shirt in my life. Truth is I seldom have the ability to buy the best of anything. But the temptation to own one piece of the best of something was too great and I ordered the garment right there.
What arrived at my home was indeed the heaviest fabric, well constructed, best fitting hoodie that I had ever experienced. This was/is no twenty dollar import from Costco. This was quality unknown to me at the time. And, love at first fitting. It quickly became my go to hoodie for special occasions as I didn't want to damage or stain it being stupid. And, the more I wear it, the better it becomes.
I'm not a paid sponsor. I am an exceptionally impressed customer. Impressed by the quality and craftsmanship and the integrity of a company to stand proudly behind their products.
If anyone reading this is on the fence about buying from American Giant...Jump! Pick your item and just buy it. The price will be forgotten every time you wear it. You can afford the best of somethings and this is one of them. You won't be disappointed.
Great fit, now that the weather has changed it's warm, love all the pockets...
I wanted to give it a try, after seeing the ads on Youtube...
Hello George,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Great for watching my grandson at football and rugby on a Saturday and Sunday
Quality and style
Hello Gerry,
Thank you very much for this feedback!
We are very happy to hear that your grandson is enjoying his hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Very good jacket keeps you warm and looks great. I will recommend this jacket.
Hi Joyce,
Thank you for your positive feedback!
I'm thrilled to hear that our hoodie keeps you warm and looks great. Your recommendation means a lot to us, and we appreciate you sharing your satisfaction with our product.
Thank you for choosing our hoodie, and we look forward to providing you with more warmth and style in the future!
Best,
Stephanie
Hard to write a review when I have not yet received the 2 hoodies I ordered.
Previous purchase of 3 hoodies. Vert satisfied with those.
Dear Hans,
Thank you for contacting us regarding this case!
I checked your order in the system and found that your package is on its way to you at this point.
Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
Ordered 4 hoodies on 10-30-2022 paid 344.80 total. Got an auto-email saying order was received. Heard nothing until 11-17-2022 when I received
2nd email they were sending product from China! I thought was made in America or Europe! From 10-30 to 11-17 2022 I was concerned.
Called phone number for Baerskin listed on Better Business Bureau. Called twice. Second time waited for 30 minutes. No response. Could not
Contact company thru several emails to cancel order. No response. On Nov 18th got an email from MyNuve saying order was shipped? Who is MyNuve?
I tried to email back to stop order. Finally got an answer on Nov28th saying I couldn't cancel order it was already shipped. I received product on Nov30.
I shipped back next day unopened and emailed MyNuve telling them so. Got an auto email Dec6th asking how I liked product! When I answered I had send
Product back unopened I was contacted Dec7 asking where. When I said I had returned to sender, I got this email back from MyNuve-------
Thank you for your email.
It is stated in our Terms on the website (Section 13) that we can only accept packages if sent to the address we provide, and if they have been pre-paid.
Therefore unfortunately we are not able to assist you any further in this matter, we are sorry for this inconvenience.
Thank you for your understanding.
Kind regards,
Iva
Gee. Sorry I didn't read section 13 on your website. I lost my money and no more response from baerskin or mynuve.
Very poor communication and service from both firms. Are they connected? DO NOT BUY FROM EITHER
Tip for consumers:
Go to sites like this to verify whom you are buying products from
Products used:
NONE
Hi Buccaneer,
Thank you very much for sharing your experience with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
Regarding the delivery and return of the package, let me kindly explain to you that from our warehouse, the package must go through several customs. After clearance, a carrier will bring it to a postal sorting facility. Finally, a local carrier operating in your area will pick it up and bring it to your door. Therefore, the address you see on your package isn't the address to our return center, nor is it the address to the warehouse of origin. It's the address to one of those facilities where your package stopped along the way.
If you were to send the items back to the address you see on the package, you would end up sending them to some shipping company's warehouse. The people working there wouldn't know whose package that is and what to do with it and the items would never arrive back to us. That's why we always advise customers to contact us before returning the package so that we can provide them with the right information about our return center. I'm sorry for this inconvenience you experienced since you returned the package without contacting us before that.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
Good all around jacket. Nice weight, plenty pockets, good light rain resistant
Versitility.
Hello Willis,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Hood is to big, zippers backward, and it is not wind proof at all
Hello Alan,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood and the zipper.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design of the hood which is noticeably smaller now and an American-style zipper which is on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Everything is fine with the jacket but the hood strings broke on one side.
Did not fit correctly and shipping was to long wouldn't buy again and no customer service
Hi Pete,
Thank you so much for sharing your impression with us!
Regarding the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help. We also want to remind you of our exchange policy. You just need to contact us within 14 days after the delivery date and we will get back to you with a satisfactory solution.
If you need any kind of information or assistance, feel free to contact me at stephanie@baerskinhoodie.com.
All the best,
Stephanie
It's the best in all weather conditions, I recommend to all the people who like a quality products.
Nice customer service when you need the help.
It's the best in all weather conditions.
Hi Brighton, thank you for taking the time to leave a review here! We appreciate the high rating you gave us, and we are thrilled to know that you liked the performance of our Baerskin Hoodie in all weather conditions. We are also glad to find out that you had a pleasant experience with our Customer Service. Indeed, our product was inspired by the natural extremes of all four seasons, so we used materials and added features that will keep the wearer comfortable and protected, no matter the weather. Our team also works hard to respond to our customers in a timely and satisfactory manner - and your appreciation is the best reward for all our hard work. Thank you for recommending our product! We hope to do business with you again soon.
Gain trust and grow your business with customer reviews.
Hi Jeffrey,
Thank you for sharing your thoughts with us!
We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
We will be happy to hear your opinion about Baerskin Tactical Hoodie, whenever you would like to share it with us.
We hope you will enjoy our product!
Thank you for choosing our brand. We hope to see you soon in our online store again.
All the best,
Stephanie