• BÆRSkin Hoodie

BÆRSkin Hoodie

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Overview

BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.

  • Service
    338
  • Value
    90
  • Shipping
    108
  • Returns
    61
  • Quality
    89

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 73.4%
Positive
984
Neutral
73
Negative
284
50
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How would you rate BÆRSkin Hoodie?
Top Positive Review

“Great product, great service.”

Malky M.
3/8/24

They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.

Top Critical Review

“If there was less than 1 star I would've used it”

Matt M.
10/10/24

I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.

Reviews (1,433)

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Reviews that mention popular keywords

customer service (115) phone number (18) winter coat (12)
Thumbnail of user stephanv32
1 review
1 helpful vote
  • Send Message
December 1st, 2023
Verified purchase

I've had the Hoodie for a couple of months now, and don't go anywhere without it. I use it in the office (thermostat is always locked in freezing cold) and used it on my trips to Alaska. The hoodie is excellent and has all the features as mentioned in the advertisement. I had to get used to the double zipper function, but am loving it now!

Thank guys, its a super product!

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Stephan,

Thank you for taking the time to share your positive experience with our hoodie!

I'm thrilled to hear that it has become an essential companion for you, whether in the office or on your trips to Alaska.

It's great to know that the hoodie lives up to the features mentioned in the advertisement and that you've adjusted well to the double zipper function. Your feedback is valuable, and we're delighted that you find it to be a super product.

Thank you for choosing our hoodie, and we look forward to being a part of your adventures and everyday comfort in the future!

Best,

Stephanie

Thumbnail of user williamh5138
1 review
0 helpful votes
  • Send Message
November 27th, 2023
Verified purchase

Very cheap. Not as described in all the advertising.
Wind blows through. The rain soaked right through.
Very thin and light. Not a great fitting hood.
Extreamly expensive for the quality of the product.
A costco or walmart hooded sweater is far superior.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi William,

Thank you for taking the time to share your feedback about our product!

I'm truly sorry to hear that it didn't live up to your expectations, and I appreciate your honesty. Your insights are invaluable, and we take your comments seriously as we continuously work to improve our products.

We aim to provide quality products, and it's clear we fell short in this instance. I understand your perspective on the value for the cost, and I want you to know that we're actively working on enhancing both the quality and clarity in our descriptions.

Thank you for being a part of our community!

Best,

Stephanie

Thumbnail of user ronalda805
1 review
6 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

I purchased the "first generation" of the Baerskin hoodie. It's not windproof, the hood has no drawstring and it's not useful as an outdoor garment when temperatures drop much below double digits...
I now use it indoors as a "house jacket" and regret having wasted my money.
The newer version is ridiculously expensive and not worth risking another questionable purchase.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Ronald,

Thank you for taking the time to share your impression with us!

We understand that you expected more protection from the wind when it comes to our hoodie. I see that you purchased the older version, but let me kindly inform you that new models have adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and noticeable smaller hood. Check our offer on the website, we would be very glad if you give this latest version a chance.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user pamd621
2 reviews
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

I received my hoodie it was gigantic. The zipper was on the wrong side. So I assume it was made for a huge woman. There was no hoodie string so the hoodie blows right off. Just for the record i'm not a huge woman. I'm a Skinny Man that wears a large.

Reason I chose this business:

Your ads are amazing. My son bought one and it fits him great and he loves it. Mine was some reject piece of crap you sent me.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Pam,

Thank you so much for taking a few moments to share your experience with us!

We are very happy to hear that you are enjoying your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.

When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.

Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We apologize for the confusion.

When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.

We also want to remind you of our exchange policy. It is just needed that the customer contact us within the exchange period stated on our website date and we will get back to them with a satisfactory solution.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user teddysh12341234
1 review
0 helpful votes
  • Send Message
December 11th, 2023

It has been over 3 weeks since my order was shipped. I have tried to track the shipment but since it arrived in the US the tracking system has shut down. After waiting about 45 minutes on the phone today I was able to speak with a very nice women. Unfortunately she could not help me. It appears to me that the shipment is lost. I asked her "how do I cancel the order and get a refund"? The answer ie I have to refuse the order when it arrives. But what if it never arrives? Response, refuse it when it arrives! My next call is to the CC company to dispute the charge. I guess I expected this to be a high end, great quality product with service to match. I guess I expected too much!

Tip for consumers:
Don’t waste your time and $$$$!!!!

Products used:
Hoodie

Service
Shipping
Returns
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Dear Terry,

Thank you for contacting us regarding this case!

Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.

I checked your order in the system and found that your package is on its way to you at this point. Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.

Thank you for your patience and understanding!

Kind regards,

Stephanie

Thumbnail of user elliotm94
1 review
23 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

I ordered two hoodies a month ago and I'm still waiting for delivery. I've emailed asking for information on delivery with no response as of yet. After reading the reviews here I'm now confident this site is a full on scam and I am now out $200. Kudos to whomever owns Baerskin Hoodies you conned us all… if you actually made and sold what you advertised you would have one helluva product. I'm more than willing to update this review if and when the hoodies I ordered ever show. As of now I do not recommend doing business with this company.

Tip for consumers:
Beware, scam site!!

Products used:
Tactical hoodie

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Elliot,

Thank you for taking a few minutes to post your feedback here!

We understand that as of writing here, you have been waiting for quite some time for your order to arrive - and when you contacted us, asking for information regarding your order, you did not receive a response. We are very sorry to hear that!

We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.

Regarding our shipping time, we must say that we have been ill-prepared for the rise in demand for our products. Therefore, we were not able to process and ship orders in a timely manner for the past months. We have made some changes, and we expect things to improve soon.

Hopefully, you have already received your order by now - but if that’s not the case, kindly reach out to me at stephanie@baerskinhoodie.com, and I will gladly look into this and help you locate your order myself.

Best,
Stephanie

Thumbnail of user terrys1855
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

I found the hoodie design to be pretty good and functional. As for wind resistance, not really. The main zip closure was backwards (like typical ladies coats). I also felt that the price was a bit high for the garment.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Terry,

Thank you so much for sharing your thoughts with us!

We're thrilled to hear that you love the functionality of your new hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant. Each of the pockets has been carefully designed to provide enough space to store essentials during various activities.

When it comes to the price of our hoodie, it is determined by the price of high-quality materials that we use in production in order to satisfy all the needs of our customers in the best possible way. Our goal is for our product to be durable and to provide many years of enjoyment to everyone who wears it.

We understand that you expected more protection from the wind when it comes to our hoodie. Let me kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. However, be sure that I will forward your impression to our design team so they can consider these features in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user julies3249
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

Brilliant item
Best hoodie I have owned
I did unpick Velcro patches as not going to use them with anything and think hoodie looks better without them
Possibly that should be an option? With or without Velcro patch on sleeves

Reason I chose this business:

Online recommended
And convincing

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Julie,

Thank you so much for sharing your thoughts with us!

We're thrilled to hear that you love the quality of your new hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant. Every pocket has been carefully designed to provide enough space to store essentials during various activities.

We produce it from high-quality materials in order to satisfy all the needs of our customers in the best possible way. Our goal is for our product to be durable and to provide many years of enjoyment to everyone who wears it.

When it comes to the detachable velcro patches on the sleeves, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

Thank you for choosing our brand! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user donalde452
1 review
0 helpful votes
  • Send Message
December 1st, 2023
Verified purchase

I have had my Bearskin almost a year, I enjoy wearing this coat, its many pockets come in handy for all the things I carry while out and about. I have worn this jacket while just shopping or while out in the woods in 20 inches of snow, very versatile. Keeps me warm and toasty.

Reason I chose this business:

The material and pockets

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Donald,

Thank you very much for sharing your impression with us!

We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.

That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.

Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!

Thank you for shopping with us. We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user tylerw586
1 review
0 helpful votes
  • Send Message
November 27th, 2023
Verified purchase

I started out bragging about how good the hoodie was to friends and family.
Within a month of light wear, using the hoodie once or twice a week; the zippers started to separate from the fabric. Contacted bareskin and no reply was ever sent back. Just like every other online company once the sale is made they are done with you.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Tyler,

Thank you for sharing your feedback with us!

I'm genuinely sorry to hear about the issues you've faced with our hoodie, and I appreciate you sharing your experience with us.

I want you to know that your feedback is crucial in helping us improve. We're actively working on enhancing our customer support processes to ensure that we are responsive and attentive to our customers' needs throughout their journey with us. Your insights are invaluable, and I want to assure you that we're taking steps to address the communication gaps.

Thank you for your understanding!

Best,

Stephanie

Thumbnail of user nathanh865
1 review
0 helpful votes
  • Send Message
December 4th, 2023
Verified purchase

The BAERSkin jacket is nice. Lots of pockets. I don't like the "visor" on the hood. It just gets in the way by hanging in my face. It might be better if the visor was more of a curved shape. I will probably cut it off. While it is comfortable, I live in a windy area and the wind cuts through the jacket more than I would like.

Customer service was amazing!

Reason I chose this business:

It had a lot of features I was looking for. I wanted something comfortable, had a hood, zipped up the front, and zipped up the neck as well. The zipper up the neck was the biggest selling feature for me.

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Nathan,

Thank you so much for sharing your thoughts with us!

We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.

Regarding the peak on the hood, our designers have designed it to provide protection to the eyes from rain and sun rays while moving through nature. However, we understand that you didn't find it useful and we are sorry about that.

It is also essential to us that you have good communication with our customer support team. Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user larryh1649
2 reviews
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

No where does it explain the zipper is left handed. Just another hassle to get dressed with this. Only on a few occasions do I envision myself using this hoodie. Good quality, but too many different issues to address to make this a go to outerwear at this stage.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Hart,

Thank you for taking the time to share your impression with us!

I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the zipper.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user giorgiosk
2 reviews
3 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

I have had my Baerskin hoodie for 2 years now and it is absolutely fantastic. I cannot say anything negative. When I purchased my Baerskin hoodie I had also bought a winter coat at the same time. I have not wore that winter coat once, I have been using the Baerskin hoodie for everything. Lots of pockets and cargo space, great quality, great craftsmanship and very very warm a durable. I high you recommended this hoodie and I will definitely order again in the future.

Reason I chose this business:

I love fleece, I have always loved fleece because it keeps you warm and wicks moisture away very well. I liked the whole setup of the Baerskin hoodie. Great thick fleece, numerous pockets, a hood and very versatile and durable. I’m hoping to see camouflage variants of coats/jackets and cargo pants in the future.

Thumbnail of user claudiab519
1 review
0 helpful votes
  • Send Message
November 27th, 2023
Verified purchase

Oh yes!
I enjoy my Beautiful Bearskin hoody!
My partner's cuffs are different than mine, i do like that feature.
Would you consider adding the wrist warmer with thumb hole into the sleeve with the velcro adjustable wrist band?

Thumbnail of user lanceh13
2 reviews
1 helpful vote
  • Send Message
January 8th, 2024
Verified purchase

I made the mistake of ordering this hoodie on line, it was one of those rushed buy by and a clock ticking, never noticed they had listed it as a womans and not a mans hoodie. When i called customer service minutes later i was told the order was in and i would have to wait for it to arrive, then send it back and wait for a new one to come back again, The thing came from China and took weeks to get here, I just kept it, The hood is way to big i have to wear a hat under it just to keep it out of my face.

i did not mark male or female on the order form , it just came as female. I never saw a place for it. when i called they said sorry you will have to wait for it to come in and then send it back to get a different one. , i was cold and could not wait for all the time. i just kept it and get embarrassed every time one of my friends looks at it and notices that its a woman's and not a mans. i have gotten to the point i only wear it at home , not when i go out i tell everyone i know not to buy from this company , and will continue to do so .

Reason I chose this business:

Because i belived it to be a good product. If only the customer service matched the product it might be

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Lance,

Thank you so much for taking a few moments to share your experience with us!

When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.

Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We apologize for the confusion.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding an American-style zipper on the right side and a noticeably smaller hood. Please check our offer on the website, we would be very glad if you give this latest version a chance.

For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.

All the best,

Stephanie

Thumbnail of user camasbaba
1 review
2 helpful votes
  • Send Message
October 12th, 2023

Cant review the product because it has never arrived! Three months ago i ordered this. I will wait a few more weeks then cancel through credit card company. I contacted them and they got back to me right away. Said the package has become lost. I applied of a refund via Paypal
Edit: Happy to say I reached out to the company and apparently my package was lost in shipment, Got a refund via Paypal! Yay. This is what i bought with my refund: https://arcturusgear.com/products/arcturus-100-virgin-wool-anorak-olive-green local known good company local to me.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Richard,

Thank you for taking a few moments to post your feedback here!

We are very sorry to hear that you still haven't received your Baerskin Hoodie after three months of waiting!

This is unacceptable, and we want nothing more than to make things right for you.

Kindly send us your order number or the email address used to place your order at stephanie@baerskinhoodie.com so I can investigate this and find out what happened with your order.

Again, we apologize for the inconvenience! I look forward to hearing from you.

Best,
Stephanie

Thumbnail of user mechelled10
1 review
0 helpful votes
  • Send Message
August 5th, 2023

The product is a great quality, I do wish the sleeves were a little longer. I bought a M for myself, and a large for my husband and both the sleeves we would have liked to be a little longer. If you are between a woman's M and S I would go with the small as the M woman's seems to run large. I'm not sure the difference in the sleeve length though from the M to S. We live on our boat and snow ski in the winter. We have already used our jackets out on the water and they are very warm.

Tip for consumers:
Great jacket, just wish the sleeves were a little longer. Will not return, we love them.

Products used:
Men’s and Women’s baerskin tactical hoodies.

Service
Value
Shipping
Quality
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Michelle,

Thank you for taking a moment to write your review here!

We are delighted to hear that you found our Baerskin Hoodies to be of great quality, and that they have kept you and your husband warm out on the water.

We strived to create an outdoor hoodie that would feel warm and comfortable, as well withstand extreme weather conditions. Hearing you tell us your positive experience with our product lets us know that our efforts are worth it.

We do understand that you would prefer it if the sleeves were longer. We will surely take note of your feedback and consider it when making the future version of our product.

Thank you for shopping with us! We look forward to seeing you back at our store soon.

Best,
Stephanie

Thumbnail of user peterl1926
1 review
0 helpful votes
  • Send Message
December 1st, 2023
Verified purchase

I feel that I have been ripped off, and i am a pensioner. It is a woman's fit and is too baggy and too short for me but I have been forced to wear it as th paid £80 for it. I was told they were sending me a gents but it has never happened, just gave me lip service and the more I receive that the more I resent this company!

Lip service, we will do this we will do that, but nothing done!

Reason I chose this business:

Excellent marketing!

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Peter,

Thank you for contacting us about this case!

I checked your case in the system and found that our agent has already responded to you about your replacement hoodie. Please check your email inbox and continue communicating with them to find a satisfactory solution together.

For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

Thumbnail of user toddk433
1 review
0 helpful votes
  • Send Message
December 1st, 2023
Verified purchase

I ordered the jacket before winter. It came in the mail and had a slice in the package that cut through to the jacket. I refused it and contacted the company. It took 2 and a half months to get a replacement. Finally it came in March of 2023.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Todd,

Thank you so much for sharing your experience with us!

I am sorry to hear that you received your first delivery in a less than satisfactory package, please let me apologize for that. Our team responsible for packaging will be happy to hear and consider your opinions because we are always looking for new ways to improve our service. Your opinion is crucial to us in that aspect.

On the other hand, it is very important to us that you are satisfied with the quality of the hoodie, and also that you had good communication with our customer support team so everything related to the exchange was resolved in your favor. Our goal is to respond to customers as soon as possible so that they are aware of the status of their orders at all times.

When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Thumbnail of user deborahl1511
2 reviews
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

I found this hoodie for my son, who works on cars and spends time lying on concrete. Also bought the pants. He LOVES the hoodie, fits like a glove, pockets for all his stuff, and keeps him warm.

Reason I chose this business:

I like the write up of the features, especially the wind barrier. He's outside a lot, and it's often windy here. He likes it so much, I bought him a second Baerskin in another color!

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hello Deborah,

Thank you very much for this feedback!

We are very happy to hear that your son is enjoying his new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.

We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.

The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.

Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user willv143
1 review
0 helpful votes
  • Send Message
March 9th, 2023

I bought three of these jackets for gifts and all three people had issues within the first few weeks mine is no longer usable and when I talked to the company they said that's because that's the old version we have new versions now the ones that aren't s***** they didn't even offer me a refund horrible company horrible company

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Will,

Thank you for taking a few moments to leave your feedback here!

We are very sorry to hear that the Baerskin Hoodies that you and the people you gave the product as gifts to experienced issues with it after only a few weeks of usage.

We understand that you have been informed by one of our Customer Support agents that the hoodies you received were the old version.

Indeed, we have already released a new and improved version of our product at the latter part of last year. We have taken previous customer feedback into consideration, so the issues that you found or experienced in the old version should already be fixed in our Baerskin Hoodie 2.0.

It seems that you were not satisfied with the assistance you received previously. We would like to clarify that as stated publicly on our website, our customers are eligible for exchanges and refunds as long as they contact us within 14 days of receiving their product.

However, customer satisfaction is important to us. We hope that you could give us a chance to turn things around. Kindly contact me directly at stephanie@baerskinhoodie.com, and I will be happy to help you with your concern.

Best,
Stephanie

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1 review
0 helpful votes
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December 12th, 2023
Verified purchase

The good is this will keep you warm, the bad is the main zipper is backwards and the worst zipper ever, very difficult to get it to engage it is so small. The chest pocket opening is so small I have to fight to get my standard size Samsung S10 into and out of it.

Reason I chose this business:

The commercial sold me.

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Stephanie C. – BÆRSkin Hoodie Rep

Hi J R,

Thank you very much for sharing your impression with us!

We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.

When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.

Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.

When it comes to the dimensions of the chest pocket, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Stephanie

Thumbnail of user terryb1720
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Hi I have found my bearskin hoodie a bit difficult to put on as it rides up your back, then when you pull it down, I find the hoodie a bit short, in my opinion it should be at least 2" / 50mm longer and a inside liner, to make it easier to put on, that's my personal opinion.

Now having said that I do like my hoodie the manufacturer and material quality is very good and not short of pockets, good value for the money, get the minor issues sorted, and I will buy another one, thank you.

Reason I chose this business:

It was what I was looking for

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Stephanie C. – BÆRSkin Hoodie Rep

Hello Terry,

Thank you so much for taking a few moments to share your experience with us!

We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind. We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.

When it comes to the longer back of our hoodie, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.

Thanks for shopping with us! We hope to see you again soon in our online store.

All the best,

Stephanie

Thumbnail of user karenj2314
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I love this material, but I have a problem with the zipper being both at the top and bottom with no way to open the jacket. Also, according to the information on the website, the medium should fit me so I ordered it, I would have ordered a large if it had not been for that information. If I could open it like I would be able to do with a regular zipper, it would be ok but as it is, it is to small.

Reason I chose this business:

It looked so warm, and it IS. I really love the material.

Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Karen,

Thank you for sharing your feedback!

I'm sorry to hear about the issue you're facing with the zipper design. Your input is valuable to us, and we appreciate you bringing this to our attention.

Regarding the sizing, we take customer feedback seriously, and I'll make sure to communicate your concerns to the relevant team to improve our sizing information.

We appreciate your understanding and your support. If there's anything else you'd like to share or if you have more feedback, feel free to let us know. We're here to ensure you have a positive experience with our products.

Thank you for choosing to shop at our online store!

Best,

Stephanie

Thumbnail of user garyd1548
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Thought the hoodie was awesome... great weight, super warm and comfortable. After only 4 months, the bottom of the zipper broke and was not reparable. Tried customer service twice and did not receive any kind of response.

No one has, thus far, attempted to solve my issue with a zipper defect

Reason I chose this business:

We spend a lot of time in the mountains and was impressed with the on line commercials/advertising. Bought one for my military son last year. He has worn his hunting in winter and loved it

Service
Thumbnail of user stephaniec1193
Stephanie C. – BÆRSkin Hoodie Rep

Hi Gary,

Thank you for contacting us about this case!

I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.

For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie

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