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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
This coat has been great for me in my walks outside in wind,rain and snow keeping me warm and protected Love the pockets and that your able to tighten with the cords provided.
Looks and comfortable
Chinese shipper provides tracking information but does not always update progress. I still have not received the hoodie and there have been no updates from the shipper for three days. I purchased the hoodie online on September 1. Today is September 14th and no updates since September 11
Tip for consumers:
I should have checked the reviews for this company before I ordered
Hi Chris,
Thank you for taking a moment to write us a review!
We are sorry to hear that as of posting here, you haven't received your order yet, and there haven't been any recent updates on your tracking information for the past few days. We apologize for the delay and inconvenience!
We would like to let you know that although the tracking details are updated regularly, our carriers don't always have the option to provide real-time updates. Therefore, the information you see there may not always be 100% up-to-date.
Rest assured that we are always here to provide assistance when needed, as customer satisfaction is important to us.
If you ever need further assistance with your order, kindly send me an email at stephanie@baerskinhoodie.com so I can look into this myself and help you.
Best,
Stephanie
I highly recommend this to everyone. It will definitely come in handy for our harsh Canadian winters. I chose the color Grey since it goes with a lot of things I wear.
Hi Tam,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought Two hoodies as Christmas gifts, and they arrived on time. However, the sizing is way off and they did not fit either of the people that I bought them for. I have requested assistance with a return multiple times. You must email them and then they will send you the paperwork to request a return. However, I have emailed them five or six times and you just get a response saying hey we got your email will get back to you. They never get back to you. The website does not list an actual address. When you call their phone number, if you wait on the phone to speak with a customer service agent, you wait for 11 minutes and then get hung up on. Every time. I have called multiple times. They also suggest using the chat feature on their website. The chat feature does not work. If you Put in that you want to return it asked you to enter your email and they will send you a reply. It's the same process as if you sent them an email yourself they never reply. In addition, if you put absolutely anything else in the chat box, there is no response from the chat.
This seems like a total scam. I strongly recommend that you do not purchase anything whatsoever from this company.
Tip for consumers:
Zero customer service
Products used:
Want to return all.
Hi Mea,
Thank you for contacting us about this case!
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Nice hoodie, but didn't fit the way I wanted it to fit…. 2XL was "way" too big for me and "I'm 6'4" tall and 250lbs. But aside from that complaint the hoodie is "AWESOME!" Keeps me warm and has a TONE of pockets! Loving this hoodie
Commercial on YouTube
Hi Victor,
Thank you very much for sharing your thoughts with us!
When it comes to hoodie sizing, we are glad if you find the item you received good, but we would like to remind you also of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with nine pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Keeps you warm in any weather. Love wearing it. Replaces a lot of jackets that you have with this one. It's the only one you will need. I plan on buying another.
Hi Rodney,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Really practical, useful, warm hooded fleece. High collar and thermal properties are excellent. Good looking and really comfortable fit. Would recommend
Hill top dog walking, but also respectable enough to drop into pub and look presentable
Hello Simon,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
Very warm and comfortable baer skin hoodie. I highly recommend buying this hoodie very warm.Hurry get one for yourself and your family.very pleased.thanks.
My partner loves his 2 Baerskin hoodies, he wears one in the winter to keep himself warm. It has lots of pockets so useful if you need to keep your wallet etc with you.
Looks great on facebook advert.
Hi Caroline,
Thank you very much for sharing your impression with us!
We are very happy to hear that your partner is enjoying the warmth and practical design of his new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Bought my 2nd 3.0 hoodie, yes... why? Bc my first one convinced me I needed another one... doesn't get any better than this...
BTW, I have 3... got one for Christmas too... bc I asked for one...
Bc my 1st one was great, did everything I expected it to. Now, if it could cook breakfast and bring it to me in bed, just sayin, life would be perfect...
Hi James,
Thank you so much for sharing your impression with us!
We are very happy to hear that you are enjoying the improvements on the latest 3.0 version of the Bærskin Tactical Hoodie.
This version has 6 internal pockets (3 zip pockets & 3 drop pockets), round toggles, arm zips moved to upper sleeves for ease of movement, and rubber tab adjustable cuffs.
It's made from anti-pill fleece which will not incur pilling. This refers to the little bubbles that you may have seen around areas where the fleece frequently rubs against the body. The anti-pill is of a better quality and ensures longer lasting.
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I am having a horrific experience with customer service and this company standing behind their product in regards to a quality issue, ie. Damaged product upon delivery. The issue is with the Hoodie 3.0 that I purchased on 11/23/23, upon the product's delivery, in a STUFFED BAG, I noticed a rip in the fabric at a seam area, which as everyone knows, will unravel with time and washings. I reported the problem immediately. The issue has STILL not been addressed after NUMEROUS emails on 8 different days. I have invested not only the cost of the product, $100, (arriving in a disturbing packaging style) but an extreme amount of my time and energy with this company over an issue that could have been easily solved weeks ago, in time for Christmas. Needless to say, a quality, undamaged hoodie didn't make it in time for the Christmas gift I had intended for my husband, requiring it to be replaced with another item. They will NOT even entertain the request for a refund. Still no help in resolving the issue, over a month later! What ever happened to ethical standards?
Tip for consumers:
Do NOT stand behind product, will not refund the $100 I spent on a damaged product! Terrible Customer service
Products used:
NOTHING! Due to the only product I ordered, Baerskin Hoodie 3.0, being damaged upon delivery I was unable to “use” anything.
Hi Christy,
Thank you for taking the time to share your thoughts with us!
I'm truly sorry for the frustration you've experienced with our customer service and the quality issue with your hoodie. Rest assured, I appreciate your feedback, and I am glad to see that our team has been able to address the problem and resolve it via email.
Our customers' satisfaction is the most important thing to us, and we are actively reviewing our processes to prevent similar situations in the future.
We appreciate your understanding!
Best,
Stephanie
This is an awesome hoodie I love it, great quality, awesome customer service. Have worn it in the cold hiking with my Golden Retriever,very warm and versatile hoodie.
Because my husband has one and he loves it to
Hi Suzanne,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
I think the zipper should be a bit more robust.
Sometimes it is somewhat difficult to get the zipper to connect properly so that it will zip up smoothly.
I liked the advertisements for the warmth and the number of pockets.
Hi Arthur,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
When it comes to the construction of the zipper, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Bearskin offered great discounts for Black Friday and I ordered some
Very happy with my purchases
Having spent enough to get free shipping US to Australia I put in my order
Then I was offered $30 credit if I ordered $80 plus.
So I bought some more bargains
Your web site works really well
I ordered and after a month have not received. Don't bother calling. They have only a generated system you willNEVER talked to a person. Did the email and after like 4 they ended say once the order is processed they can't help me gave me tracking number but won't say who they ship from. Paid with debit so I am out the money. SCAM DO NOT WASTE YOUR MONEY
Tip for consumers:
They took my money and gave me nothimg
Products used:
Never received product
Dear Michael,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your order in the system and found that our agent already contacted you and your package is on its way to you at this point.
Once your product arrives at the destination, if you wish to return or exchange it, all you need to do is contact us within 14 days following the delivery date. Together, we can come up with a satisfactory solution. You can trace your package throughout its journey using the tracking code that our agent sent you.
Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
Ordered 3 hoodies and the tactical jacket. The hoodies are very good, not spectacular, but for the price the deliver what they say. I would recommend anyone to purchase. I had no issues with shipping or delivery. The only snag I had is the tactical jacket being a little smaller, the small is like a medium, but my son is very happy that it fits him. I waited a month to post, and at +4C the hoodie is very warm and blocks the wind.
Products used:
Hoodie and tactical jacket
Hi Clinton,
Thank you for taking a few moments to leave your feedback here!
We are glad to hear that our products met your expectations, and that it was warm and blocks the wind. We are also happy to know that the shipping and delivery of your product went well.
We work hard in developing quality outdoor garments that would meet our customers' needs in terms of comfort, warmth, protection, and convenience.
We do understand that one of the products you ordered seem to be too small for your son. We are sorry to hear that.
We do advise our customers to always cross-check their measurements with the size chart on our website to ensure the correct fit, as our size chart might vary from one product to another.
Thank you for recommending our product! We look forward to seeing you back at our store soon.
Best,
Stephanie
Ok I had ordered a jacket, 2 sweat pants and a hoodie for christmas gifts on 12/4,12/5
I recieved first package after xmas like 5 weeks later and it only contained 1 hoodie I wrote to them and they assured me they were in transit which by the way is CHINA, so 2 weeks later I get the jacket now it is 7 weeks and I had to do a case on paypal as they kept saying fill out a form they never provided, well in 1 day they answered paypal saying the order is shipped out of china waited another week and one pair of sweat pants arrived on 1/25 I then wrote to paypal after all this I never got my whole order and they wrote to paypal they would refund me $63 out of the $335 I paid, first of all the 8 emails and having to involve paypal for a charge back was uncalled for and if all knew they drop shipped from China while avertising usa made is a deception, never again I hope others read this and do not fall vicitm like I did
Hi Louis,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
We are sorry to hear that you waited for some of your Baerskin products longer than expected. When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I love it! Except toe the fact that the inside pockets are not sealed so that anything you put in there falls right through, so I had my tailor sew the pockets up. Other than that. Perfect!
Add was great
Hi Edward,
Thank you so much for sharing your impression with us!
We are very happy to hear that you are enjoying the quality and design of your new hoodie.
Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.
This fleece is a soft napped insulating fabric. It is very comfortable due to its lightweight and anti-perspiration qualities and allows moisture to evaporate while blocking humidity from the outside.
When it comes to the sewing of the inside pockets, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Very satisfied pockets with zips make it safe to carry keys phone reasonably warm on a cold day some times a second layer may be needed
Thought l would give it a try price was high end so I thought it should be warm
Hi Tony,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Jacket was for my husband who is outdoors most of the time. He absolutely loves this jacket and can't say enough good things about it. Happy warm husband happy wife.
Hi Denise, thank you for taking the time to post your review here! We are absolutely thrilled to hear that your outdoorsy husband loves his Baerskin Hoodie! We do specialize in outdoor products that are practical, convenient, and would equip the wearer with the warmth, comfort, and protection they need for all seasons. We would like to let you know that we also sell a women's version of the Baerskin Hoodie, in case you are interested in buying one for yourself as well. You may check it out here: www.baerskinhoodie.com. Thank you for choosing to shop with us! We hope to see you back at our store soon.
The jacket has been super warm and comforting during winter, better than my thin travel jacket. Even let a friend at work have the second one and he loves it.
I order the 3.0 hoodie@1:07pm- Picture 1.
I received confirmation of AN order along with an email stating "oops, wifi broke down? And we're sorry you couldn't get the hoodie" - picture 2
But my order for the sweatpants went through? - picture 3.
Hhmmmmmm, when I called the number on my email, I was hung up on by AUTOMATED SERVICES.
Only to receive "helpful emails" at 10pm. Saying nothing they can do, and on their end I ordered pants, EVEN with picture A provided?
What an awful company, seems like a scam, simply for some for clothes.
Ridiculous. Hope my money really helps ya.
Dear Wendy,
Thank you for contacting us regarding this case.
I checked your case in the system and found that unfortunately there was a technical error during the order, so another product was sent to you.
Since the satisfaction of our customers is the most important thing to us, we immediately refunded you the full amount, and you can keep the product whose shipment could not be stopped.
We are sorry for this inconvenience, but we hope that you will give our Baerskin Tactical Hoodie another chance in the future.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
It's everything that's advertised I walked 5 miles every day and it's windy while I walk by the lake so it was pretty much windproof and it worked very happy with it
Advertisement on YouTube
Hi Victor,
Thank you so much for sharing your experience with us!
We are glad that you found our ads and the offer from the website credible based on the quality of the product you received. We've worked hard to make our selection various, but also simple, so customers can easily choose the right color, size, and model for them.
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again managed to reach the high standards of our customers, and for us, there is no better motivation to continue our business in the same manner.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought a jacket and a hoodie. Both zippers broke within 45 days, after the mere 30 day return policy. Over-hyped junk.
Hi George,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
We are sorry to hear about your zippers. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Paul,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie