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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
Was not sure what to expect but was more than pleasantly surprised. The feel and the level of warmth is impressive.
I was in the market for a new one, saw the ads and took the plunge. Very happy i did.
The Baetskin Hoodie exceeded my expectations in terms of comfort, softness, warmth, number of pockets and beauty. I am utterly delighted with my purchase!
This is the second hoodie that I bought from you. The first order was confiscated by my wife. So I had to purchase another for my use.
Love them!
Saw a add about your product and fell for it!
Hi Douglas,
Thank you so much for sharing your impression with us!
We are very happy to hear that you and your wife are enjoying the quality and design of the Baerskin Tactical Hoodie.
Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.
This fleece is a soft napped insulating fabric. It is very comfortable due to its lightweight and anti-perspiration qualities and allows moisture to evaporate while blocking humidity from the outside.
I am pleased to inform you that in the meantime we have also launched a women's model of the Baerskin Tactical Hoodie, with a different cut but the same features that bring warmth and practicality to the wearer. Please check our offer at https://baerskintactical.com/product/the-baerskin-tactical-hoodie-3.0-women?utm_source=direct&utm_medium=direct
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought this hoodie with the understanding that it was priced so high due to the workman ship and materials used.
Wrong. I could have gone to Walmarts and came away with a better made, quality product for a third of my cost. I guess you learn from your experience.
I was suckered by a great advertising campaign into buying this hoodie. Who, for Pete's sake, would rip off people for a hoodie? I was hooked. I hike almost every weekend of the year in the Colorado high country, and this was the hoodie of my dreams. So I clicked.
After confirming my order and deducting $99.95 from my checking account, they sent me an email saying I had failed to complete my order! I sent two emails to their service department without getting a reply, but continued to receive more emails inviting me to complete my purchase (and get a 10% discount!). THERE IS NO PHONE NUMBER, and my attempts to follow up by emailing their customer service address, which promised a reply within 24 to 48 hours, using the order number, met with error messages. I might as well have sent a deep space probe to Saturn.
Finally, because she had some time, my wife tracked down a real email address and secured a refund from a helpful rep named "Margaret." I consider myself very lucky. The moral for me is to be very very careful about who I do business with online. I hope Margaret doesn't get fired for doing the right thing.
Hi John,
Thank you for taking the time to share your thoughts here!
We understand that there was an issue with the completion of your order, and when you tried getting in touch with us to resolve this matter, it had been a challenging task for you. That must have been such a frustrating experience. We sincerely apologize for all the trouble!
Due to the high volume of emails we have been receiving, we must admit that we have had issues with responding to all of our customers' emails in time.
We are simplifying our Customer Support procedures and adding more agents to our team so we would be able to attend to our customers' concerns more promptly.
On the other hand, we are pleased to know that you were able to get in touch with one of our Customer Support agents and they assisted you in getting a refund.
Again, we apologize for the inconvenience. We hope you would give our store another chance in the future.
Best,
Stephanie
This is the best tactical hoodie I've seen! It's so warm it keeps out the wind and the hood is amazing! I will tell everyone that they need to get this hoodie too!
It's a great Hoodie - just can't decide whether to call it a jacket or a sweater! In a way I wish there was a version without the Hood. Love the many pockets!
Love the pockets and makes a nice in-between weather wear.
Hi Van, thank you for taking some time to share your feedback here! We are glad to hear that you loved the pockets of our Baerskin Hoodie. We do understand that you would like it if there was a version without the hood. Rest assured that your suggestion will be forwarded to our Product Development team so we can consider developing that model in the future. Thank you for shopping with us! We look forward to doing business with you again soon.
This does not stop the wind in any way shape or form. The Velcro on the wrists is very cheap. The zipper is backwards for a men's jacket.
I wouldn't buy this.
Hi Joel,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
When it comes to the positioning of the zipper on our older models of Baerskin Hoodie, which you received, we can confirm that this is, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I need to carry a lot of medical items with me and a fishing vest with 8 pockets is good in summer, but not in winter. This is perfect.
Advertiement first caught my eye. Looked at the product extensively before buying
Hi Stephen,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The Bearskin Hoodie is a great product but the left sleeve pocket came with a hole in it or somehow came loose so whatever you put in there falls down into the sleeve.
Looked like a good product.
Hi Eric,
Thank you for contacting us about this case!
We are sorry to hear about your sleeve pocket. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Sent me a ladies hoodie.never returned it because amazon return took too much to go through back when i ordered it.its a good jacket but i paid too much for the mixup.not happy
Hi Byron, thank you for taking a few moments to share your feedback here! We are sad to hear that it took a while for your order to arrive, and that there seems to have been an issue with your order. We continuously strive to provide quality and prompt service to our customers, which is why we looked for alternative transportation solutions that would help us delivery orders in a timely manner. Our shipping time has improved since, and we hope your trust in us was not lost due to your past experience. As for your concern regarding the hoodie, I can confirm that the hoodie that was sent to you was the men’s version, as we have not yet released a women’s version at the time you placed your order. I can also see here that one of my colleagues already explained the matter to you regarding the positioning of the zipper on the hoodie, and how it does not indicate that your hoodie was made for women. If you ever have any future concerns or require assistance, please don’t hesitate to contact me at stephanie@baerskinhoodie.com. We hope you give our store another chance in the future!
Jacket is great blocks wind good,but hood is really way to big. Wish they would be up front about where its made in china
Hello Jerry,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood.
Let me just kindly remind you that the hood has adjustable toggles which allow the wearer to draw it closer to the face to prevent cold or wind from gushing through. The hood is also designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and noticeably smaller hood. Please check our offer on the website, we would be very glad if you give this latest version a chance.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
We want to be sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I received 2 hoodies and was unable to wear them., zippers did not work and the design I received was not what I ordered
I wasted over 150 dollars
Gary w kistler
Hello Gary,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We are sorry to hear about your zippers. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Very happy with my hoodie. Have a few now. I have both the older and newer ones. Very good in my workplace (warehouse) in winter, keeps me warm and cosy. Even have a couple of vests.
Practicality - love the amount of pockets.
Hello Shane,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
The fact you bought several hoodies, old and new models, tells us that you gained trust in our brand, and for us, there is no better motivation to keep doing our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
This is a great product, with lots of pockets and very confortable. Is as advertise. Also, great customer service, with regular updates and answering quickly any question. Will recommend.
It's much warmer than my previous hoodie. I don't need to bring bags to the grocery store anymore just wear my hoodie and stuff all the pockets with groceries.
I purchased a Bearskin Hoodie for my husband's birthday and he loves it so much that we purchased one for me. It's very comfortable and cozy! It's my new go-to jacket.
Hi Deborah, thank you for your feedback! We are delighted to hear that you and your husband loved the Baerskin Hoodie you bought for him so much that you decided to purchase one for yourself as well. Customer satisfaction means a lot to us, so we spent a lot of time looking for quality materials and brainstorming how we can make our product as comfortable as possible. Thank you for choosing to shop with us! We hope to see you back at our store soon.
Still waiting for an answer from customer service about my order doubt I will ever order again from this company, nor will I reccommend them to anyone
no service still waiting
Dear Marjorie,
Thank you for contacting us regarding this!
I checked your case in the system and I see that your hoodie was delivered to your address. However, I couldn't find any of the mentioned emails you sent us. Kindly check the recipient's address, or you can contact me for any kind of assistance at stephanie@baerskinhoodie.com and I will be happy to help you.
Thank you for your understanding!
All the best,
Stephanie
I have had my BAERSkin Hoodie for over a year now and wear it during the late fall and early spring fishing. It keeps me warm for those boat rides and keeps me warm. Very warm and comfortable hoodie.
I have several hoodies and your marketing proved to be true.
Having trouble contacting them for a return. No phone, there web site links do not work for me. Looking for a phone number, anyone got one that works. Thanks
Tip for consumers:
check it out for customer service first.
Products used:
jacket hoodie
Hi Jay,
Thank you for taking a minute to leave a feedback here!
We are sorry to hear that getting in touch with us regarding returns had been a difficult task for you.
We would like to inform you that our email address is publicly available on our website. However, if you still haven't contacted us by now, please email me directly at stephanie@baerskinhoodie.com and I will help you with the return process myself.
Best,
Stephanie
Not so sure why the zippers on the wrong side, Unless I bought a female jacket. The rest in my hoodies zip up from the right, this one zips up from the Left
Overall I like the hoodie it’s very warm. It does everything you said it would be … lots of pockets.
Hello Howard,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
I bought three of these for gifts, nothing but praise from the people I gave them to. Now I have to get one for myself.
Saw the advertisement on Face Book and took a chance
Hello Paul,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that your loved ones are enjoying the quality of their new hoodies because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.
The fact you are thinking of purchasing one more hoodie for yourself, tells us that you gained trust in our brand, and for us, there is no better motivation to keep on doing our business in the same manner.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie
My experience with the company was very good but the Hoodie in a large fits great except it is very tight around the waist and an extra large is so large every where.
They sent me out another Hoodie
It is warm and keeps the wind out.
Hi Larry,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was quickly resolved in your favor.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
High quality material, excellent design, however either I was shipped a ladies' garment or the zipper tab is on the wrong side
Seen in add
Hello Roger,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the zipper.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Good piece of clothing. Just be aware of the flood of emails for a few weeks still trying to get you to make more purchases AFTER you just made a purchase.
Seemed like a good idea
Hi Eugene,
Thank you very much for this feedback!
We're thrilled to hear that you love the quality of your new hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant. Every pocket has been carefully designed to provide enough space to store essentials during various activities.
When it comes to our emails, we send them along with surveys from time to time in order to improve our products and service so that we can even better meet the expectations of our customers in the future.
However, I understand your desire not to receive them, and rest assured that I have forwarded your request to the responsible team so that they will deal with it very quickly.
If there is a need for additional assistance, please contact me at stephanie@baerskinhoodie.com and I will gladly help.
Thank you for your understanding!
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Steve,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie