- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
I was foolish enough to fall for the hype and ordered the 2.0 hoodie.
I saw a USA address on the website so I assumed (again, foolishly) that it was an American company and would ship from that location.
I was told it was in stock and would be shipped immediately and I would receive it in 10-14 days. I was also told that a tracking number would be provided.
When that timeframe had elapsed and I still did not have a tracking number or any confirmation it had been shipped I contacted the company and asked for the order to be cancelled and to get a refund of my money.
REFUND DENIED!
They told me the ORDER COULD NOT BE CANCELLED.
After several emails back and forth over the next week they sent me a tracking number that only showed that the shipping label had been created but the hoodie was still in their warehouse...IN CHINA!
Several more emails and requests for a refund were all DENIED.
They sent me a new tracking number with different information.
Apparently my package was on the way. I checked daily on its progress and after almost 40 DAYS it showed DELIVERED to an address in another country I once again contacted the company to demand a refund.
NO COMMUNICATION FROM THE COMPANY.
I had to contact my credit card company to report FRAUD to get my money back.
Products used:
2.0 Hoodie not delivered
This hoodie look ok. But the sleeves are too long and the zipper zips on the wrong side for men.
It does break the wind good.
Seen on Facebook
Hello Ricky,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the length of sleeves and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie
I wouldn't have bought it if I knew it was made in China.
China's leadership is tyrannical and up to no good.
Hi Anthony,
Thank you so much for sharing your thoughts with us!
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I hate that the front zipper is left handed and the zipper pockets in the back are uncomfortable when sitting
The sizing is way to big I'm a large in nearly all hoodies but the was huge label said large but it buried me about 6 inch's long on the arms
Hi Mark,
Thank you very much for sharing your impression with us!
Regarding the hoodie sizing, we would like to remind you of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
Let me just assure you that our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I love the feel of the material, the fact that it has a lot of pockets, but when ordering make sure to order the right size because 2X runs big.
I chose the Baerskin goodie because I wanted a hoodie with lots of pockets.
Hi Hilario,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with nine pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Let me just assure you that our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days. However, we understand that this kind of cut doesn't work for you and we are sorry about that.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
We also want to remind you of our exchange policy. It is just needed that the customer contact us within 14 days after the delivery date and we will get back to them with a satisfactory solution.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
First time buyer was fantastic! My daughter in-law loves your product. I certainly will try them myself.
The jacket is great and warm. The hood however is too big to be useful. This would be perfect if the hood could be removable.
It is very nice and all but it's just not what I expected, maybe it is just me but I thought it should be a little more robust all a round
Hi Dean,
Thank you very much for sharing your thoughts with us!
When it comes to hoodie fit, we are glad if you find the item you received good, but we would like to remind you also of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
Let me just assure you that our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days. We are sorry if you didn't find this feature the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist
Thank you for your understanding!
All the best,
Stephanie
Very attractive jacket but the zipper broke after about a months ownership rendering the jacket useless.
Hi Max, we are pleased to hear that you found our Baerskin Hoodie attractive! We work hard to develop quality and durable products for our customers, but we understand that they can still be damaged sometimes. Should you place another order with us in the future, please know that we have a warranty for our product, if the damage occurs within a specific timeframe - so, should there be any damage with another product you order with us in the future, please don’t hesitate to contact me at stephanie@baerskinhoodie.com and attach a photo that shows the defect so I can help offer a satisfactory solution for you.
Very warm, waterproof/ water-resistant ( still dry inside after walking for more than 1 hour in the rain).
Hi Oskar,
Thank you for your review!
Your words just made our day, and we can't thank you enough for sharing your experience.
How awesome is it to have a hoodie that not only keeps you warm but also turns into a rain shield? We're happy to know that it kept you dry even after an hour in the rain. It's like having a cozy sidekick for unpredictable weather, and we are happy to be a part of your adventures.
Thank you for choosing to shop at our online store, and we can't wait to have you back there!
Best,
Stephanie
Great garment love wearing this the only problem I would say is sizing I ordered a XL which is normally my size and I could have gotten a large other than that great hoodie
I really like this hoodie. It's comfy, warm and like the look. Easy to use with a heavier coat in winter and by itself the rest of the year.
Liked how well it is made, the warmth and the number of pockets.
Hi Rob,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. That's why we created a cut with nine pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Like being rapped up in a soft warm blanket. Comfy /snug & very warm. Perfect for long walks in any weather
Products used:
Hoodie
I got this hoodie for my husband for his birthday (it's his 2nd!) And be loves it! He was thrilled to learn it was the latest version.
I bought the hoodie for my husband's birthday. He decided he preferred a.different color. Customer support worked with me to make that happen.
Previously purchased and was happy with the product
Hello Carla,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie. It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie 3.0 is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
We love how warm our fleece jackets from bearskin are. The absolute best jacket I've owned. Very pleased!
I have purchased two BAERSKIN Hoodys, they are in my opinion the best quality for the money, does everything as advertised. Anyone looking for a good Hoody don't hesitate you won't be disappointed.
Zipper is on wrong side.
Pocket liners are still cheap.
Hood and shoulders are not right.
Zipper still on wrong side for men.
Hi Eugene,
Thank you for taking a few minutes to post your review here!
Upon checking, it seems that you received the old version of our Baerskin Hoodie. We are happy to tell you that we released a new and improved version of our product. In this version, we have addressed the issues you mentioned.
The zipper is now on the right side, and we made adjustments to the size of the hood, as well as the overall size of the product. We also made the new version with better quality and more durable material. You may check out Baerskin Hoodie 3.0 here: www.baerskinhoodie.com.
We hope you give our store another chance soon!
Best,
Stephanie
Good hoodie for the wind and cold and keeps you warm. I got what was advertised
It does what they say it does. Its very warm
Hi Antoine,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the windproof feature of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Would never buy again garment no where near warm would never buy again. Commercials are not representative of product.
Hello Scott,
Thank you for taking the time to answer our survey!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of warmth. However, we understand that people have different needs and that our products are not always the best choice for every customer.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I wore my hoodie Baerskin in the cold during my exercise wonderful! I even brought one for my son,He loves it! Thank you!
Wanted a better quality hoodie! I found it in Baerskin Thanks
Hardly wear it the fleece is matted didn't last very long seems to be a cheap product they can do better.
Hello Kevin,
Thank you for taking the time to share your impression with us.
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the material.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting. We are sorry that you didn't recognize these features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Waited a long time for delivery but worth it, really warm much better than standard fleeces
5 stars from me
It sucks pure $#*! doesn't keep me warm started coming apart within a month do to piss poor stitching this product is garbage
Hi Pedro,
Thank you very much for this feedback!
We are sorry to hear that you didn't find your hoodie warm enough. In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer. We are sorry that you didn't recognize these features the same way.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist
Thank you for your understanding!
All the best,
Stephanie
Nice jacket. Very light jacket that I thought couldn't be warm but it is. Only issue I have is getting use to the zipper being on the other side.
Gain trust and grow your business with customer reviews.
Hi Casey,
Thank you for taking some time to share your feedback here!
We understand that your order didn’t arrive within our specified timeframe, and your request for the cancellation of your order and a refund was not approved. On top of that, it seems that your product was delivered to a different address. That must have been such a frustrating experience for you. We sincerely apologize for all the trouble you went through!
As a general rule, indeed, once the order is shipped, we can no longer cancel it. However, that doesn’t mean that our customers cannot receive a refund. It just means that the customer can wait for the order to arrive so we can assist them with returning the product and getting a refund.
In your case, however, it seems that there have been several issues with shipping, as your order was not delivered on time, and the address was incorrect. Additionally, your further requests after the order was incorrectly delivered to a different location were not promptly addressed. We take full responsibility for this, and we would like to look into this further to ensure that this doesn’t happen again.
Kindly email me with your order number or the email used to place your order at stephanie@baerskinhoodie.com.
I look forward to hearing back from you!
Best,
Stephanie