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BÆRSkin Hoodie has a rating of 3.2 stars from 1,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BÆRSkin Hoodie most frequently mention customer service, great product, and many pockets. BÆRSkin Hoodie ranks 1st among Jackets sites.
This company responds to reviews on average within 6 days
They say its the last hoodie you'll ever buy. For that I can say is the truth. I stay in Scotland and believe me it's cold at least 300 days of the year. Baerskin does block out the cold bitter wind and keeps, the warmth tucked up in side the hoodie. U know how much heat is retained when you open it up and feel the heat slowly disappear. Fantastic products which live up to there name and excellent customer service when required to contact them, sadly to say I had too. Not through any fault of the Baerskin tak team, there service was emence. Well worth the money.
I ordered 4 hoodies and after a long wait received only 2. I reached out via email multiple times and was basically told I received my order. I did not. I'm still waiting on 2 hoodies. The last few emails I didn't even get a response and there is no customer service number to call that I can see. It's a shame because I really like the product I ordered.
I ordered two on 12/3/23. It is now saying I won't receive my order till 12/28/23. Which is after Christmas. I tried calling while on hold they dropped the call. I do not recommend ordering anything from this company
Tip for consumers:
You guy's have very disappointing, and I will be embarrassed on Christmas morning.
Products used:
Bare skin hoodie 3.0 I spent $189.00 for two of them, poor customer service can't get in touch with a live representative they drop the call. Do Not order this product for Christmas you will absolutely not get in time
I've worn it twice over a flannel shirt in sub-30 winter hikes and it's kept me warm. I appreciate the multiple pockets to store my phone, glasses, snacks, and walker. You need to take a light rain jacket if you expect rain in the higher elevations.
I liked the multiple pockets and military olive green color. And its insulation against cold wind and weather.
This is such a great hoodie that I ordered a second one. That way when I wash the first one; I can wear the second one. I'm a forklift driver. I go in an out of cold trucks all night long and this hoodie keeps me warm but it's not bulky.
Hi Mike,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
I ordered their hoodies, came in a month later! They sent the wrong size lol! Called their support 4-5 times no one ever picked up! They said there was a long wait lol I waited each time only to be hung up on! The support sit page online is bogus! Their chat line waited for reply for hours nothing, went back on again lol only to get a message sorry we missed you! No return receipt in package!
Seems like a scam!
Hi Nancy,
Thank you for contacting us about this case!
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Exchanged 2 hoodies ordered 3 All gray by mistake, 2 in wrong color/size. Contacted customer service was given quick reply on how to exchange. Was in constant conversation via text during exchange process.Exchange was approved new hoodies in color/size requested. E-Mail from Baerskin stated hoodies on the way( five days ago)😎
See above statements.
Liked the style/amount of pockets. Already had 3 ( 1 woman's) ordered 3 more same way.
Hi James,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the design of your new Baerskin Tactical Hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production of the hoodie we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was easily resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I love it! Here in Oregon we often get light drizzle that this hoodie handles well. And if it rains harder, there's the back pocket for a true rain shell. The feel of it is great on our damp, chilly days. Highly recommended!
Online ads.
Hi Walt,
Thank you very much for taking a few moments to share your impressions with us!
We are happy to hear that you enjoy the resistable design of your Baerskin Tactical Hoodie. It has adjustable hood toggles that allow the wearer to draw the hood closer to the face to prevent cold or wind from gushing through. Also, it has an extended storm flap all the way down the length of the front of the jacket, for extra protection from the cold.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
It's an over sized fleece jacket with a lot of pockets. No wind protection, not warm at all, can not get wet or will loose any insulating factor it might have had. Honestly buying a cheep hoodie will keep you warmer and protected better than this will.
Never got a hold of anyone, and no one called me back ended up just throwing the thing away.
Saw an add on tic tok looked bad $#*! turns out was a complete waste of money.
Hello Patrick,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. I just need to kindly assure you that the satisfaction of our customers is the most important thing to us and we try to answer their questions as soon as possible.
Unfortunately, the last period has been challenging for us in that aspect due to the increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your understanding!
All the best,
Stephanie
Ordered tactical hoodie. Wore it maybe 3 times. Plastic zippers are complete junk. Bottom of zipper came apart and I cannot zip the shirt closed. Customer service phone is non existent. You are on hold for 30 minutes and line disconnects EVERY TIME!
Zero stars
Looked like a quality product
Hi Gary,
Thank you for contacting us about this case!
We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance. We're sorry to hear that you waited longer than expected for a response. I just need to kindly assure you that the satisfaction of our customers is the most important thing to us and we try to answer their questions as soon as possible.
Unfortunately, the last period has been challenging for us in that aspect due to the increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
It is well made, insulated and hard wearing. The zip is a weak point on the front, on mine, it seems to ride up from the lowest position and allows the thing to "undo" in two directions - not a useful feature. It's good, but maybe not £75 worth - make sure you get it via an offer!
A captivating advert. I think their promotional material probably oversells it a little; it's a good solid hoodie nonetheless.
Bought the Baerskin as I am often outdoors... was good in the summer but the zip failed moving into autumn. Tried several times to contact, via both email and phone with no success. So now I have a product that i cant use
No reply from either phone or emaiil
Hi Karl,
Thank you for contacting us about this case!
We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Waist toggles don't tighten down and hold very well. Pockets are kind of small if you have bigger hands. The Velcro doesn't hold that well on the wrists. Wore it to a late season football game in the Midwest, wasn't as warm or wind proof as advertised. Had to layer up.
Very receptive
Because of the advertisements.
Hi Brian,
Thank you very much for this feedback!
We are sorry to hear that you didn't find your hoodie warm enough. In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer. We are sorry that you didn't recognize these features the same way.
When it comes to the pockets and the velcro, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist
Thank you for your understanding!
All the best,
Stephanie
Hoodie is no warmer than my Carhartt. My first came with a broken zipper. I never got the replacement. Ordered 2 for christmas never got them. I stopped the payment and Baerskin sent my credit card company a bunch of pictures from their website and they convinced them to charge me anyway. This company will screw you if they have the chance.
I got the run around. I never got anything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thats your customer non-service
Why did I choose you? Because I got fooled!
Hi Richard,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
The hoodie exceeded our expectations. The quality was great. Shipment was very timely On the first hike it kept me warm and comfortable. All the pockets were used yet had no issues. I would order their product again
The reviews of other outdoor enthusiasts. The quality of the product
Hi Mark,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with many pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Your satisfaction is another confirmation that we have reached the high standards of our customers and we are very happy about it!
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
I have a Baerskin hoodie on most of the time. They are very comfortable and warm. I wear one for a base layer when I go to the river fishing. Plenty of pockets for my gloves glasses billfold. I have really enjoyed mine.
I had problems trying to place orders and when I called they generally fixed my problem
Price and effectiveness and I’m glad I got them.
Hi John,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is also very important to us that you had good communication with our customer support team and that everything related to your order was easily resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Nice Hoodia with plenty of storage pockets. Quality is very good. My 2 complaints are it is not windproof and the hood is very large. I was expecting a more wind resistant material than it actually is based on the advertising. Also the hood is very large and when I out it on it covers my head clear down to my nose.
I chose this particular hoodie because of the wind resistance and the available zipper pockets.
Hi Terry,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie in terms of the practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
When it comes to the hood size, it is designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking. We are sorry if you didn't find this design useful.
Rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The hoodie is definitely very comfortable and warm. The fabric is very soft. Love all the pockets. There is one problem that I have, I find the zipper mechanism is not very easy to work with. It takes several tries. Considering the price, it should be of better quality and should work more smoothly.
I had a nice very, very comfortable hoodie that I wore around the house, while doing my daily errands in comfort. I had used it over several years. And I was looking more something similar or better
Hello Rana,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the zipper. We strived to use the highest quality material in production so that the zipping mechanism would function flawlessly. We're sorry to hear you didn't find it the same way.
Rest assured that I will forward your observation to our design team so that in the future they can reconsider its manufacture and find the best possible design for it.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
In buying my second hoodie, customer service ignored me. I went back and forth with them and then they just stopped any communication. Did not appreciate being sent an old model ( which I already had one!) and not being able to receive what I paid for. Not the way to build a business.
Horrible, difficult to contact and then ignored.
I liked my old BAERSkin hoodie and wanted the updated one.
Hi Phillip,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. You were asked to send us a photo proof of a wrongly delivered hoodie but we never received it from you. Please check your email inbox and continue communicating with the agent who contacted you to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
It's very warm and had plenty of features and pockets. The hood is a bit large fpr my head, and is warm enough that I wouldn't wear with a hat, but it does have drawstrings. Bought one for myself and one each for my 2 boys. They also like the hoodie. Intend to buy one for my wife.
Looked nice and I took a chance. I had other fleece hoodies and pull overs... which I still use in milder weather or indoors or driving. This is my go to in cold weather.
Hi Jeff,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with twelve pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Super warm and soft so its flexible to move around in. The sleeves have velcro straps to snug them down from cold air drafts. Lots of pockets and a nice deep hood so I can wear a winter cap comfortably underneath it. I'm also a big buy (6'1"@ 280) and this hoodie fit perfectly (loose, the way I like my jackets), so you can wear a couple of layers underneath it.
Looked like it would fit me for my needs.
Hello Don,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the design with many pockets, which are there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I purchased this hoodie (the 2.0) about a year ago. I was skeptical at first, but needed the new zip-up and liked the way this one was described. Lots of pockets, fleece, hood, drawstring at waist and neck, wrist Velcro. After using it almost daily, I find that the drawstrings get slack (they need better barrel locks), the zipper is too small and doesn't always zip easily (especially when wearing gloves), the pockets in the sleeves sit on top of the elbow joint and most stuff put in them is uncomfortable there, the hood is extremely deep and flops over the face when moving, and it doesn't come in sizes for big guys. On the plus side, it is made of very comfortable fleece, moves very well with you, has a lot of pockets (the inside, top left pocket is placed very high, which I like for security), has developers that listen to feedback and seem to genuinely want to improve this product. The newest version has taken care of a lot of these issues. Now to save up and get a new one.
Wanted to give it a try. It looked good for all the right reasons. The background check showed is was a real company and not a scam. A little pricey, but I was hoping for quality for what I was paying, and got it.
This was my 2nd hoodie purchase as I have grey and green now. They are my go-to jackets for daily use. Living in Northern California's Sierra foothills, Winterset cold 6 months of the year. Baerskins allow me to carry out my daily outdoor chores with warmth, flexibility and comfort.
Flexibility and warmth when performing daily outdoor winter chores
Hi Colin,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought a hoodie for my brother -- the zipper was sewn in backwards and it broke. I replaced the hoodie for him and he likes it very much. Reporting the gaffe was pointless -- my brother had no capacity to return the item.
Promise of warmth in cold weather and wind
Hi Edward,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the quality of your new Baerskin Tactical Hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production of the hoodie we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is very important to us that you had good communication with our customer support team and that everything related to the exchange was resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Delivery way too slow. Fifty characters -- why would I need to elaborate in 50 characters what my simple dissatisfaction is? Res ipsa luquitur.
Enamored by the product.
Whatever the description of the hoodie during commercial is true it does provide warmth and comfort only negative the size is kind of big especially when it comes to the attached head covering kind of big and loose
Am interested on the super positive affirmation of the hoodie
I ordered a tactical hoodie (L2ULCAT9) on December 7 2023 and I notified the company after several weeks that my order had not arrived so they told me to fill out a missing item form which I did and we're now February 1 and still haven't gotten my order. I was told that I have to fill out another missing item form. How many times do they expect me to fill out this form? All I'm asking for is a reimbursement on my credit card. I have bought some clothing from this company for nearly $800 and that is the kind of service that I am receiving.
Always the same song and dance. And they do not answer their phone so I asked them to call me back to no avail..
Because I thought it was a reliable company. My assumption was wrong.
Hi Pierre,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I Oreder a hoodie for myself on December 7 2023 and I still haven't received it. I also ordered some hoodies for my boys and several other items which came to a cost of over $800 and I keep getting the runaround. So much for bearskin and their broken promises. But they are very quick to take the money. Thanks but I'll shop somewhere else. Very unsatisfied customer. Don't be fooled!
Tip for consumers:
3 tactical hoodies one which I never received lumberjack sweater, sweatpants sweatshirt 5 pairs of socks, beanie hat etc….
Product took a long time to arrive, is decent quality, but not windproof in the least. It's warm but definitely needs a wind-resistant undergarment for winter activities. I expected something more robust with the ability to keep me warm in all but the worst of winter conditions. It definitely is not the last sweatshirt I will buy as the ads suggest. Purchased a wool anorak, which is what I wished I had done originally. This hoodie will be donated to a local thrift store.
Ads and videos made it appear better than it is. Was looking for a windproof fleece hoodie for winter camping.
Hi Paul,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Gain trust and grow your business with customer reviews.
Hi Maria,
Thank you for taking the time to leave a feedback here!
It seems that the long shipping time has left your experience with us so much to be desired.
We understand that it is important for you to receive your Baerskin Hoodies before Christmas so you can give them as gifts.
We must admit that we have been having a hard time shipping orders in a timely manner due to the high volume of orders this peak season.
We have made upgrades to our shipping department, so we expect things to improve soon.
As for your order, it's still on its way to you. We have recently sent you an email regarding this matter. Kindly check your inbox.
Best,
Stephanie