Bank of America

After min payment is met all other funds should go to highest intrest purches ect... they dont they take a little amount so they can keep charging intrest on the higher ones thats not right

I called the bank before I went and kept getting a message all reps are busy. So I went and picked up my 80 year old dad and we drove to the bank on Zang in Dallas which is definitely NOT a hop-skip-or jump. All my dad wanted to do was get some thing out of his Safe Deposit box. When we got there there it was 30 min before closing. The guy told us he did not have time because he was already working with someone and that we needed to make an appointment. This was on a Friday and they offered 2 appts times for the following Monday which did not work for me. MONDAY I tried calling the branch to make an appt and kept getting the same message I received on Friday that all reps were busy. I then called the the main customer serv $ 432- 1000 and waited and waited. A person finally came on the phone a try tried assisting me in contacting branch to set up an appointment. After waiting for a long time, the rep said someone would be calling me back from the branch. Well 2 days later and I still have not heard anything. I keep calling but still getting the same message

They randomly closed my account. And when i tried to get help they would not help me. The automatic phone service is terrible. The employees are terrible. They don't care about anything

I banked with Bank of America for over 10 years. Not only are their fees among the highest in the industry their interest rates for savings snd checking accounts are among the lowest in the industry. They stack their overdraft fees one on top of the other on top of another. Granted, people should keep enough money in their accounts so that they are not overdrawn, but it does happen. While other banks are offering waivers for an occasional overdraft, Bank of America is still getting rich over these overdraft fees. And all this in spite of a class action lawsuit. Most of the time, in my experience, it takes over 30 minutes on hold to reach customer service and once you reach them, you can depend upon another one or two lengthy transfers to the correct department. After not having banked with them in over 5 years I recently received a statement saying that i had opened a new account with them. I did not and would not after my prior experiences with them. After phone calls that took over 1 1/2 hours of my time I finally got this resolved. Or, so they tell me that I did. There are much better banks with much more favorable interest rates and much better customer service. I suggest USAA, Ally, or even Varo Bank in lieu of this very much left leaning banking institution.

My credit card was hacked, I called bank of america and filed a claim and promptly received a new card. Approximately 10 days later I received a letter from them saying my claim was denied and that they would show me why if I called. I called and asked them to show me any evidence or results of any investigation to which I was told they had no evidence or investigative notes. I immediately cancelled my new card and withdrew all my savings with this less then stellar business, WOULD NOT RECOMMEND!

I have been trying to call Bank of America on my lunch break for 4 months and have never been able to speak with a human being about my account. I have helpd for an hour 75 times! They dont offer the option to leave a message to have thmn return a call. How can any company operate like this? They people in charge should be fired and put in jail until the problem is solved. This is the WORST SERVICE I have ever encountereed with any company of any size in any industry in my 59 years on this planet. I encourage you to withdraw your moeny and to do buniness with any other bank. Bank of America absolutely SUCKS!

I deposited cash in the ATM and it did not deposit in my account and they gave me a receipt saying that they couldn't process my transaction and that I would need to contact Bank of America so I did so they told me that they couldn't give me my money back until 1 to 10 days and I told him it was cash money they told me that's the process they take this is so unreal tome I have never dealt with anything like this with Bank of America poor business

When you get something that works you make it a point to change it to mess it up the original bill pay work just fine now it's all messed up again go back to the old format

As soon as I got the card I immediately set up auto pay. I've been using the card auto pay had been going fine. I had also been making additional payments which were hundreds of dollars over the minimum payment due. However, the last two months even though auto pay continue to go through suddenly my auto pay date was passed the due date, and I had incurred two late fees the last couple months, so I called them and ask them why. How is it that I am getting late fees when I am on auto pay and making extra payments? They were willing to reverse one, but the other could not be reversed. I understand that she may not have had the authority so I talked to the manager who said she could not either. Then she sent me to bill pay who sent me back to card services now I have been on the phone for over an hour. At this point it's not about the money it's about the principle. Have you ever got a late fee when you were on auto pay? For them to hold on to the 36 bucks that means nothing to them, I mean it's just bad business to me. I mean really what is $36 to them. It may mean something to me around Christmas time it's just bad business. That's the whole point of auto pay so you pay on time?

This is the worst bank i ever known.when you open an account they super nice to you later on when there is problem they don't even talk to you. Worst customer service.fraud department.0 star

I was waiting for 20 minutes to open my safe box and the trller said you have to go back to the line because I don't have log in to the computer does that make sense!

Don't ever bank with Bank of America. Recently was scammed for my money in savings and they did nothing to get my money back. I Will for sure be changing banks soon.

BANK OF AMERICA ESTATE DEPARTMENT IS THE ABSOLUTE WORSE! THERE IS ALWAYS AT LEAST A HOUR WAIT TIME TO SPEAK TO A REPRESENTATIVE, AND THEY SEND YOU THROUGH SO MAY CHANGES TO SEND YOU YOUR DECEASED LOVED ONE'S ASSETS. I HAVE BEEN WAITING FOR OVER A MONTH FOR THEM TO RESOLVE MY ISSUE. I HAVE DONE EVERYTHING THAT I WAS TOLD TO DO, DOCUMENTS FILLED OUT AND NOTARIZED, EVERYTHING! THEIR PROCESS IS VERY SLOW. IT'S ALWAYS A EMOTIONAL TIME FOR ME WHEN I HAVE TO CONTACT THEM AGAIN IN REGARD TO MY DECEASED FATHERS ASSETS THAT HE HAS WITH BANK OF AMERICA, AND THEY CERTAINLY DON'T MAKES MATTERS NO BETTER BY GIVING ME THE RUN AROUND. THERE IS SO SMOOTH TRANSISITION WITH BANK OF AMERICA IN THEIR ESTATE DEPARTMENT. I AM CONSIDERING CLOSING DOWN MY ACCOUNT, AND TAKING MY BUSINESS ELSEWHERE. I AM VERY FRUSTRATED AND DISGUSTED WITH THEIR ESTATE SERVICES!

Had account where stopped payment fees we're not applicable. I stopped payment on check and they charged me $90. They admitted their mistake and won't rectify it

This is not the same bank I have had for 30 years. The managers are not helpful and there are far fewer locations to even get service. Time to look for another bank.

Put a 10 day hold on a payroll check with no advising of said hold. When I explained I had a deposit to put down on an apartment and movers scheduled they wouldn't budge. Will be closing my account.