Bank of America

When you call their credit card line, you have to jump through about 91 hoops to get to a live person. Completely box you out and if you hit zero multiple times the call drops you. UAW where are you?

I have been trying for 3 months now to resolve an issue with a HELOC. An issue that did not happen on my end, but when BOA's systems changed over. They reported me to the credit agencies (my first EVER) Destroyed me credit score. The one person who actually DID spend time with me (almost 3 months ago) couldn't figure it out.

Fast forward 3 months, I cannot access my account - I can't even pay off because nobody can give me an accurate amount. Every time I log in it gives me a different small amount like $. 38, or $1.00.

I have sent messages through the website with no answer, I have called every customer service number I can find. I have waited for close to 2hs each time I call. I eventually get plugged into a voice mailbox that is full, then the call is dropped. I have even called the local branches and they told me 'They can't help me."

There is literally nobody that will help! I am frustrated beyond explanation. I am so disappointed that I even started banking with this bank.

As I type this I have been on hold for 43 minutes. Shame on you BOA! You will NEVER get business from me again!

Made online transfer of funds from my B of A checking to another bank for payment of my mortgage. In this age of electronic transfer, their standard transfer time frame is three days. After three days the transfer did not show up with receiving bank. B of A said the receiving bank may take several days to "receive" funds. After additional three days, receiving bank confirmed that no transfer had come in from B of A. Called B of A again and this time they informed me that the transfer had not gone through due to some issue with their 'system'. The B of A representative told me they were unaware of this issue until customers began calling in to find out what happened. Their own system did not flag "anyone" at B of A about the bank's inability to transfer funds for customers like myself who were relying on B of A to fulfill its obligation (by the way, there is a fee for transferring funds, which they will NOT refund despite their mistake in getting funds transferred.) The course of action was to cancel the transfer (and still pay the fee). The translation had "cleared" my checking account so my balance was reduced by the amount of the transaction. However, the cancelation process would require 58 hours to put the funds back into my checking account. So they reduced my checking account the "day of transfer" but couldn't correct my balance for 58 hours! All I got from B of A was disingenuous apologies. They don't give a crap about customers and take advantage of them any chance they get for profit. This is out and out stealing.

I've been working with a affliated person who say he works for Bankofamerica. I've been work since 3/30/11 the hours are 10 to 3. But, I have been 8am until and have not gotten paid. I thought it was legit but right know I don know. I have gotten in contact with bankofamerica in Charolette, NC, but they haven't responded so the next thing is to help thode out there not get scammed. I have a picture of him and the companies that I think were scam. If there's anyone who can help me please do I would really appreciate that for me and the other people that can be hurt within this mixup. *******@yahoo.com

Just watched Bank Of America who tried to take the house a couple bought of them cash.
Tok the couple to court and lost.
And how many Else with limited recources?

SCAM ALERT?

On a almost weekly basis, I continue to get the following "alert" message from Bank of America. I am not now noW have I ever had an account with "Bank of America," if - in fact - it does exist. If you get a similar message, DO NOT EVER give your account number over to this website!

Dear Bank of America member,

We recently have determined that different computers have logged on to your Online Banking account, and multiple password failures were present before the logons.

We now need you to re-confirm your account information to us.

If this is not completed by March 04,2011, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes.

We thank you for your cooperation in this manner.

To confirm your Online Banking records click on the following link:
https://online.bankofamerica.com/US/JPS/portal/Index.do

Thank you,
Bank of America Security Center.

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.

© 2011 Bank of America Corporation. All rights reserved.

NEVER ANSWER THE PHONE IN RENO, TALK OVER YOU BEFORE YOU CAN TELL THEM WHY YOUR CALLING, PUT A HOLD ON A LOCAL CHECK THAT CAUSED MY LONG DISTANCE MOVE TO BE CANCELLED AND BECAUSE THE DELAY AFFECTED MY NEW START DATE OF MY NEW JOB I NOW DON'T HAVE A JOB. WHEN I CALLED TO ASK THEM TO VERIFY FUNDS ON THE LOCAL CHECK SO ALL OF THIS WOULDN'T HAPPEN THEY SAID NO. I ASKED IF I COULD COME IN AND GET THE CHECK BACK AND TAKE IT TO HERITAGE AND GET THE CASH THEY SAID NO. NOW EVEN THOUGH I HAD ENOUGH MONEY IN THERE TO COVER MY OTHER BILLS THEY ALSO GOT RETURNED AND I NOW HAVE OVERDRAFT FEES TOO. WHAT EVER HAPPENED TO CUSTOMER SERVICE? WASN'T THE EFFECTS OF COVID, INFLATION AND GAS PRICES ENOUGH BANK OF AMERICA,? DO YOU HAVE TO MAKE THINGS HARDER? BIG BANKS EQUAL BIG DISAPPOINTMENT.

I recently opened a bank account at BOA went in did my verification & within 5 minutes of me leaving the bank my account was closed after I deposited all my money into it I called to see what the hell happened was told that after the verification I was supposed to be told to open another account but wasn't then was told they will send me a cashier's check with my money 10 days from now asked for corporate number no one could find it asked to speak with the bank manager he has been on lunch for the last 4 days this is by far the worst bank I have ever dealt with I was told to call back everyday to see if I could get my funds released then was told that I could get my funds released 2 days after they closed my account... this all happened on the 3rd of Jan as of today I am still waiting on my funds to be released then I was offered to open another bank account... ABSOLUTELY NOT! Just give me my money!

We made our normal online payment to our credit card. We then a few days later charged a small amount on that card and it was declined! We then called Bank of America to see what happened and get the situation resolved. So why am I giving this review? Their website made the payment to one of our accounts that had been canceled since 1998, 5 years that account had been closed! I called and they told me that they would fix the problem, I said great. But wait, they then said it would take 2 months to get our money back so we could make the payment or, would you transfer that amount out of our closed account and in just within1 or 2 days, get this fixed and back to our current credit card account. You would think they would say; "certainly sir, we'll get right on that and should all be fixed in the next business day. But no, they did not say that! I had the first person I talked with over the same call, then Had to end up insisting to be transfered to get to a supervisor, and then I had to insist even harder to get a manager so we could fix this fast. In the end I could not get them to budge, they would not do it so now for the next 2 months they get the use of my money, and it was a good size amount of money, they get to put it in their pot and make money with our money! It's wrong that they treated me this way whether a new customer to them or since 1995 like us. We are looking to move our account to a credit Union once this is fixed!

If I could give 0 stars I would. I am a single mother that basically lives pay check to pay check. I finally started a new job that paid a little more than what I was making. My first paycheck at the company was paper since they had not set up direct deposit yet. So I take my check to my local BOA and they tell me that the deposit would not go through until the 2nd of August which was like 4 days away so not too bad. That Monday a day before it was suppose to deposit I was informed it would not go through until the 10th! I called and asked why my check was being held and they said that it was being checked by the fraud department. I work for a government agency so I checked with the treasury department and she informed me that my check already cleared and was in the bank. So BOA is still currently holding my check that they have funds for and will not release it. I am now not able to pay my bills (including rent for which I am getting charged a daily fee for), get groceries, or buy school supplies for my child.

They took $7k out my account in December and it's now February and I still haven't got my money spoke mangers over the phone went to numerous branches no help at all bad customer service

I will never bank with them again because my account for no reason told me it wasn't close that it was fraud then sent me to talk to someone else then someone else I was just being flopped around my paycheck was sent to this account and now I can't get it it's been almost 2 weeks and they say they have to send me a check but if they send me a check why can I just go into the bank instead to get all my money that I earned my hard earn working money but they don't understand that they don't get that they all suck Bank of America sucks and I will be letting everybody know how bad they suck I will not ever recommend Bank of America to anybody

CUSTOMER SERVICE DOES NOT EXIST AT BANK OF AMERICA. It is impossible to speak with anyone. I am waitinf for my 1099-INT form so I can pay my taxes. Good
Customer service at Bank of America does not exist

I had a platinum BoA credit card, that I used for online purchases. I was contacted by the fraud department to verify some purchases, I had immediately told them that it wasn't me. I'm in NJ, the charges were made in Puerto Rico. They refunded the charges and said they would investigate. 2 weeks later, the charges were reversed and I received notification that they concluded that I had made the purchases. I called back and after being on hold for 15 minutes, I was told that nothing could be done, I explained to them that I could prove that I wasn't in Puerto Rico, they wouldn't hear it. So I waited one more week, called again, nothing resolved. So I paid the bill of $200, THAT I DID NOT MAKE, waited for a zero balance and closed the acct today. I will NEVER AGAIN OPEN ANYTHING WITH Bank of America.

THE. WORST. BANK. EVER. They force their customers to use debit and credit cards with ZERO security! These cards are wide open and ready for someone to drain your accounts. Bank of America does not inform you of this nor give you any choice in the matter. They make these decisions for you, I assume, because they think they know better than their customers what is best for them. If you dare complain about this, they effectively tell you "Too damn bad, suck it." I have been waiting for a SECURE replacement credit card from them since MAY. We are now just a few days from SEPTEMBER and so far, NOTHING. THE. WORST. CUSTOMER. SERVICE. EVER! Think dealing with a government agency is a pain? What about the cable company? Combine those two, multiply by about 10X and that's what dealing with this bank is like. They have been fined HUNDREDS of MILLIONS of dollars by the government for their illegal and unethical ways of doing business. Look it up, I am not making this up! Avoid this bank at all costs! Your money would be safer and more secure buried in your back yard. Do not walk away from this bank, RUN!

I don't know how they get off telling me how I can use my card when it's my money. I can't send money using Venmo or PayPal because THEY can't guarantee it... It's my $#*!ing money!

You cannot get in touch with a human at any of the branches located in Miami, Florida. The telephone numbers they publish are non-working numbers.

When you call the 1-800-numbers, you are better off calling a pizza place to have them help you with your bank needs. This 800 number they provide you with, will transfer you from one location, to another location, to another location, then Tampa, then Jacksonville, then back to Tampa and finally will disconnect the call. By the time you figure out the first department you were connected to, you will be so dizzy that you won't know if you were talking to a man, a child or a woman. A child would probably have better manners, ALAS, you were talking to someone who hates their job.

Whether is a new ATM card, the need for a new bank account, or the need to withdraw money, you will not find anyone willing or knowledgeable enough to assist you. DO NOT, fair warning, try to even apply or ask for a home loan. They will pluck you to death for 3 to 6 months and then disappear after you have submitted blood samples and your first born. And if you're looking for a business loan, let's say, $10,000 business loan, you need to deposit a CD of $10,000 with them and then they will give you a loan... WHATT? AWFUL customer service.

The website was such a challenge to get onto. Short version: 1.5 hours on the phone with customer service to help me get on with a temporary password, only to have to go through another hour on the phone later when the temporary password didn't work. By the way, the first hour of each of those calls was because of the multiple numbers that have to be pushed and the wait time and the one disconnection from the BofA side. Calling them sucks! And, if you need to get on the website, you'll need to call if you have a problem!

They basically suck in general.

I closed my account and switched to a nearby credit union.

Guess what?

My credit union doesn't charge me to have an account (B of A did). They don't charge me for replacing lost cards (B of A did). They don't charge me for bounced checks when I accidentally have one about once a year (B of A did). They have weekend hours (B of A here doesn't) and they give me about a dozen free checks a year - more than I'll ever need (B of A didn't) and they actually greet me with a smile (B of A NEVER did) and when I had trouble with getting online, I was online in about five minutes with the assistance of my credit union people (the phone call took all of two minutes to connect with a rep).

Any time I had a question in the B of A bank, I was told to "get online or call the number"... If I came all the way to their bank, do I want to go home and get online or get on the phone - Uh, NO WAY! My credit union always helps me in person, with everything I need... So, F U B of A! I'm so glad I left and I'll never go back!