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BareNecessities has a rating of 2.1 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BareNecessities most frequently mention customer service problems. BareNecessities ranks 137th among Plus Size sites.
This company does not typically respond to reviews
I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol They care about their customers.:-)
They input my billing and shipping address wrong. Product was delivered in another city. The girl was rude and blamed me! She refused to issue a refund. Horrible experience.
Bras are good quality. It's a shame they make you pay to return item and then you never get your refund! Had to dispute it with my bank!
3 weeks No merchandise. Taking my payment? 1day. Don't do business with them. You'll never see your merchandise!
Tip for consumers:
This company sucks!!
Products used:
None. NEVER RECEIVED THE MERCHANDISE!
Most online retailers make returns simple, free and fast - this company makes it cumbersome and you must pay!
Tip for consumers:
keep return policy in mind their prices are high so to pay for returns is not typical
Products used:
bathing suit
Refund of $300+ not received after emailing for help and canceling the order. It has been a week and there is no response to my recent email.
We are so sorry to hear that you had difficulty with a recent transaction. We respond to every single email within one hour of receipt during operating hours, so there should never be a time that you do not receive a response to correspondence. I would request that you try sending your request again to info@barenecessities.com, or give our Customer Service Team a call at 1-877-728-9272 at your convenience. We are open 8:30am-8:00pm EST Monday through Friday and 8:30am-6:00pm EST on Saturday. Unfortunately, we do not have a way to pull up your order based on the information provided above, but we would appreciate the opportunity to assist you with getting this issue resolved promptly.
Their fit match doesn't work / the bra sizes they sell don't match the same sizes sold in other stores. It is also a headache to return items.
Bought a single Pour Moi tankini on 6/10, still not shipped at midday on 6/14 - website literally advertises 2-day shipping on the top banner. Order number BN******* for proof if you'd like.
Customer service girl (Stephanie) was anything but helpful. Took her about five minutes to even respond to me. No greeting, no apology, nothing. So guess who canceled? I'll edit this when I get my refund. God what a waste of time that was.
I am so DONE with companies' broken promises. Covid gave everyone the excuse they wanted to be lazy and some of them are taking it to the max. I'm in the state w/ some of the highest and lengthiest restrictions - we had the governor that sent the sheriff department to blockade in their home the couple that wouldn't quarantine at the very beginning of all this - and THEY have resumed normalcy, so what's your excuse?
Let me reiterate this: I bought it on the 10th. Four days later, after the 2-day shipping claim, it's still untouched. That's beyond unacceptable when you have MY money in your account. It's called a sales transaction and all terms are to be honored or the sale is void. I honored my end and paid you for the product, why on god's green Earth do you think you get to abandon your end of the deal AND keep my money? I don't think so, Tim. Companies that break the most basic of promises do not deserve to be in business. Get your houses in order, people.
Tip for consumers:
Just don't
The return/exchange process is super ridiculous. Takes 15 days for this delay I will not shop here again.
I ordered two bras they said delivered from FedEx no delivery so why should I have to pay if I didn't receive the package
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We are so sorry to hear that you did not receive your refund as expected. We would appreciate the opportunity to look into this further since we would never withhold funds from a return that was received in our warehouse and it sounds as though there may have been an error with the refund posting on the account. Please send an email to info@barenecessities.com with your order number and best contact phone number so we can reach out to you directly and correct this situation promptly. Again, we are truly sorry for the inconvenience this caused you and we look forward to having the pleasure of assisting you.