Bark has a rating of 3 stars from 1,615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Great service and lead me through the process step by step. Paul made making my will easy and his knowledge was very helpful
My oven extractor and cooker were left spotless.
Very happy with the service.
They came on time.
The appointment was made very quick
Hi Rosana,
Thanks for your review.
It's great to hear that we could help connect you with this cleaning firm.
Kind regards,
The Bark Team
Bark was very handy as they did all the finding for me. Thanks for recommending people who made a very difficult job easier.
I used the landscaping services to top a double row of trees to the side of our site and a single row to the front.I was extremely pleased with the result and the manner of Patrick and the rest of the lads who worked on our site.
Hi there Madeleine,
Thanks for your review,
We're glad to hear that we could help.
Kind regards,
The Bark Team
The girls are very polite and it doesn't seem to take them long to get my house up together thanks to you all
Hi there Susan,
Thanks for your review,
We're glad to hear that we could help connect you with these professionals.
Kind regards,
The Bark Team
The site was helpful in finding a local dog trainer. Be ready once you submit a request, because the calls will start immediately.
Hi there,
Thanks for your review,
We're so glad to hear that we could connect you with a local dog trainer so quickly!
Kind regards,
The Bark Team
I have dealt with Bark on several occasions and they have always found me a suitable company. 1st class in dealing with clients.
Hi Gwen,
Thanks for your review.
It's great to hear that we could help.
Kind regards,
The Bark Team
Do not even bother trying to use this site. It's a $450 minimum spend to simply get started and/or even register your services.
Hi James,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
This is fraud.
The Bark site has many features that resemble fraud.
After using the site for several months, I noticed that the site provides a lot of information that is no longer relevant. After paying for the leads, I often received a response from customers that not only had they already chosen the worker, but the work had already been done. And the site continued to take payment for such leads several days later. About which I wrote to the site management with a request to return the payment for such unreliable leads. As a result, they banned my account with the wording:
"This email is to inform you that your Bark account has been terminated and you are banned from using Bark.com.
We have identified you have operated additional accounts on Bark.com which is strictly against our terms of service, therefore, we have terminated your accounts. "
I carefully read their rules THREE TIMES and did not find a single clause prohibiting the use of additional accounts. That is, they banned me citing a clause that does not exist at all, indicating that they banned me for asking for a refund for providing false information.
But that's not all. They banned my wife's ONLY account that she used separately from me with the same reasoning about additional accounts.
She wrote to them that she only had ONE account and received a reply with a completely DIFFERENT rationale:
"We reserve the right to remove accounts at our discretion to protect our users."
There was no answer to the question of what threat it poses to users.
That is, your account can be banned at any moment for absolutely arbitrary and unknown for you reasons. At the same time, they refused to return the payment that remained unused. That is, they appropriated payment for services NOT PROVIDED, which is already a DIRECT sign of fraud.
If it were possible, I would give this site minus 5 stars
Hi Volodymyr,
We’re sorry to hear that you have had a negative experience using the Bark.com platform. We attempted to address your concerns through the Sitejabber Resolution Center but did not receive a response from you.
Regarding your account suspension, we reserve the right to suspend accounts that we believe are not adhering to our policies to protect our users. While we understand this can be frustrating, these measures are in place to maintain the integrity of our platform. We value your business and are committed to resolving this matter.
If you have any further questions or wish to discuss your account suspension, please contact us directly at team@bark.com or respond to the email sent to you regarding this matter.
Best regards,
The Bark Team
The Bark site has many features that resemble fraud.
After using the site for several months, I noticed that the site provides a lot of information that is no longer relevant. After paying for the leads, I often received a response from customers that not only had they already chosen the worker, but the work had already been done. And the site continued to take payment for such leads several days later. About which I wrote to the site management with a request to return the payment for such unreliable leads. As a result, they banned my account with the wording:
"This email is to inform you that your Bark account has been terminated and you are banned from using Bark.com.
We have identified you have operated additional accounts on Bark.com which is strictly against our terms of service, therefore, we have terminated your accounts. "
I carefully read their rules THREE TIMES and did not find a single clause prohibiting the use of additional accounts. That is, they banned me citing a clause that does not exist at all, indicating that they banned me for asking for a refund for providing false information.
But that's not all. They banned my wife's ONLY account that she used separately from me with the same reasoning about additional accounts.
She wrote to them that she only had ONE account and received a reply with a completely DIFFERENT rationale:
"We reserve the right to remove accounts at our discretion to protect our users."
There was no answer to the question of what threat it poses to users.
That is, your account can be banned at any moment for absolutely arbitrary and unknown for you reasons. At the same time, they refused to return the payment that remained unused. That is, they appropriated payment for services NOT PROVIDED, which is already a DIRECT sign of fraud.
If it were possible, I would give this site minus 5 stars.
Please do not even try it is not true. You won't get customer through this platform. Thee do not give money back. All of the inquiries are false.
Hi there Maria,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Unfortunately due to the coronavirus I will not be using this service until such time as we are "back to normal" thank you for your service
Hi there Jill,
Thank you for your review,
We're sorry to hear your project must be cancelled at this difficult time, however we look forward to helping you find a professional in the near future.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there Steven,
Thanks for your review,
We're very glad to hear that we could connect you with a professional who could help.
Kind regards,
The Bark Team