Bark has a rating of 3 stars from 1,615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Have used bark a couple of times and always had good experiance definitely will use bark when ever struggling to find a reputable trades man
Hi there Shahnaz,
Thanks for your review.
It's great to hear that we could help connect you with professionals on multiple occasions!
Kind regards,
The Bark Team
All of your cleaning company's were fine & I am happy to report that the the fairy cleaning co. Was superb. Tks 4 recommending them
Hi there Annemarie,
Thanks for your review,
We're so glad to hear that we could connect you with a great cleaning company.
Kind regards,
The Bark Team
They misled me - I paid $80 and I got one lead! Their policy is NO REFUNDS no way cancel and get back a partial refund - just a middle finger from the person I talked to
Hi Russ,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I advise to look elsewhere for lead sources. You will have a very hard time getting credits for bad leads and 90% of the leads are BAD.
Hi there Mike,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Can someone tell me where I can complain to get my money back. Tried to approach a client which does not even exist and lost my credit.
Hi,
In cases where customers provide incorrect contact details, we have you covered and will issue credits spent back to your account.
Our friendly customer success team will be able to help and are available to talk to 7 days a week. Please contact them by phone or by email at team@bark.com.
Kind regards
The Bark Team
Came, quoted and returned within a couple of days to carry out the work! Lovely fellow, got on with the job, making a it a good experience!
Hi there Winston,
Thanks for your review,
We're so glad to hear that we could connect you with a great professional.
Kind regards,
The Bark Team
Excellent service. Put details in and within 10 mins had a call from a company who came the next day and did the work. Fantastic all round
Hi there Ken.
Thank you for your review,
It's great to hear that we could connect you with a company so quickly!
Kind regards,
The Bark Team
I was contacted quickly by a company and ended up being given a discount when I made my booking. Very satisfied customer!
Hi there Lisa,
Thanks for your review
It's great to hear that we could help.
Kind regards,
The Bark Team
Heard quickly from 3 different CPA's in my area. Was impressed with that. Chose a different CPA who was closer to me.
Hi there Sharon,
Thanks for your review,
We're so glad to hear that we could help connect you with a range of professionals.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi Audrey,
Thank you for your review.
We’re very glad to hear that we could help connect you with a professional through the platform.
If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team