Beauty Bay

I ordered a morphe palette for my sisters birthday to be gift boxed and on receiving the parcel the product was not gift boxed. Beautybay does not have a customer services so I had to waste my time facebooking, tweeting and emailing them trying to get a response. When they responded they said they would refund the money for the gift box but that was not sufficient for me as my sisters birthday was in 2 days. It was ridiculous that they could not send me a gift box and made my sister really upset. I then had to change my plans to go and buy other materials to wrap my sisters present. Overall, poor service from beautybay and I will NEVER use their services again. Using Cultbeauty instead.

Susan Collett
G8TR-3K7T-NRS5-P my order never arrived cost me £26 kept saying "in transit" but never came beauty bay won't refund keeping my money even though they can see the brushes I ordered for my daughters Xmas present never arrived. Shoddy do not use them

The worst online shopping I ever had. I ordered sth and couldn't cancel it after 30 minute because the order transferred to warehouse. But when I returned the order it took 45 days to refund and they didn't know the exact amount and what did I returned. They refunded in 2 times after 50 emails.
They didn't apology also.

Do not buy from this site. I ordered the products on 21/3 and spent over 100 euro. I choose the option for the fastest delivery and I still haven't received the package. According to the tracking the package did custom cleareance in Italy but then it was shipped to the Netherlands where it did custom clearance again. It hasn't moved from there. I contacted numerous times the custom service to have a refund but they keep saying that I should wait and that they are checking. They are completely unprofessional and they did nothing to solve the problem. I lost over 100 euro.

I ordered some self tanning drops and first of all, it took FOREVER to receive my package! Then, when I opened the box, my bottle only had about 2/3 of the liquid in it! It had spilled out all into the package and the bubble wrap around it! If you're shipping beauty products, seems like you'd know HOW TO PACKAGE properly! I saw the next day that the top of my hands were discolored from opening it! When I let the company know, they so rudely emailed me that I could return it at my own expense for a refund! Didn't care at all! Wonder how long a refund would've taken! I didn't order 2/3 OF A PRODUCT!

I ordered their origin palette on nov 23rd and it was dispatched on Dec 1st. I paid for expedited shipping with tracking and received none of the above. No palette, no expedited shipping, and no ability to track my package. To make matters worse, I requested 2 family members to gift me with the identity and evolve palettes for Christmas. I am hoping they haven't ordered yet because this means all 3 of us are scammed out of our money. Beauty influencers who support them and recommend this site should be ashamed of their selves as well! DO NOT ORDER FROM HERE!

Wrong shade received in Texas from a box shipped from Florida but they asked for a video of item and photos and then fir me to pay for a return to the UK not Florida where it was sent to me from. The worst customer service ever and since I'm disabled and do t drive I rely on great deliveries and topnotch customer service and they fail big time with both.

I ordered some Ordinary products twice before, but on my third order (when the products came available - you have about a five minute window before they go again every day), my order was placed OK, but sometime afterwards, I received an email saying only ONE item was coming out of FOUR I had ordered and had confirmed were on their way at the time I purchased... that item was LESS than the shipping cost! Why would I just order one tiny bottle and pay that amount for shipping? It's unacceptable to tell people AFTER the order is placed that 75% of what they thought they purchased is not coming and then have the gall to still ship whatever is left (and still charging expensive shipping). Yes, I received a refund for the non-shipped products, but never again will I shop with this dodgy crowd. Avoid, avoid, avoid.

Scammed by this website. Ordered a Sauna Blanked for £431.20 and a cloth insert for £79.20 Sadly the sauna blanket was faulty, so contacted beauty bay who sent a return shipping label. Good? Nope... Once they received the shipment back they only refunded the £79.20 and have not replied to any emails or live chat requests since... Notice there is no phone number for customer support if you want another red flag. I've had to contact Amex to do a chargeback. Such a shame. Order Number VQUZ-7VPM-BZFC-N

(UK purchaser) I ordered 1 jeffree star lipstick in unicorn blood, 1 of his skin frosts in mint condition and a gerard cosmetics mini setting spray; the products I actually received were correct and they were all in great condition apart from a bit of muck on the skinfrost's mirror, I wasn't too fussed about that. The tracking is absolute ****, at first it told me my order didnt exist and then it told me what depot my order was at, but nothing else. I was terrified that my order would be lost as there are many reports about missing parcels, and when I did contact their customer service asking about my parcel not existing they didn't respond. When my package got here it wasn't anything special, it was in a bag with just brown paper and wrapped in bubble wrap.

I'm from Australia but, I can understand with the whole COVID-19 going on right now especially when ordering things from overseas. I haven't gotten my package yet which is fine. However, they need to improve their tracking system because I placed my order on Friday 13th of March and the site said that I placed my order on the 2nd which was a wth moment.
They have updated it though thankfully, but it would be good if they could improve tracking especially when paying a lot of money for makeup you can't really get without driving for ages..