Beauty Bay

Been arguing with customer service for about 2 months over 2 packages I told them to cancel. They were still delivered and was instructed to refuse them to be sent back. I did and they still won't give me a refund or acknowledge that I don't have the packages anymore. Now I have to dispute this with my credit union since the company won't do anything but argue with me

Bought a scarf, opened the package and saw that it was much too short. Immediately re-packaged everything and asked for a refund. Was advised that because I had opened the plastic packaging covering the scarf (!) I was not allowed a refund. Online purchases are covered by the consumer contracts regulations. It is funny how during the covid pandemic this company tries their best to lie to their customers. You cannot by law decide to not refund someone for a piece of clothing unless you believe it was handled more than it would have been if it was bought in a shop. To make matters worse, you have to constantly chase this company's customer service team to get anywhere. Don't waste your money, plenty of better companies out there!

I don't know what I was thinking. I ordered an eyeshadow palette from Beauty Bay to Alberta Canada and incurred a $13 shipping charge and then a $17 duties charge. Like wtf. The palette was $20 less than at the Bay but I should have just bought from the Bay! I'm so angry with myself. AND its taking 3 weeks to get my products. Never never again. Please do not buy from this website. Just walk across the street to your nearest Sephora or Hudson Bay!

After paying for my product plus distribution fees the website hid the fact that i also had to pay an additional $40 on import fees and taxes. First time i had to pay for a product on multiple occasions. When i told them i wanted a refund they got back to me days later just to tell me no i could not return. First time i ever wrote a bad review like this but i gotta look after my fellow consumers! Beauty BAY more like beauty PAY 5 times for one product.

I ordered two items from this site awhile ago and it was meant to arrive within 7-10 days, a month later the products still hadn't arrived, I mailed them several times and they didn't respond, and then eventually they vaguely responded saying there was nothing they can do and to just wait, finally they arrived in good condition. However, one of my friends, ordered a lot of products from there at the start of 2015 and still hasn't received any packages from them and they will not respond to any emails. Be careful :)

I absolutely love Beauty Bay. Not only are their products very affordable, but their branded products (specifically their eye shadows), are out of this world good. The products they sell for a very decent price. The only complaint I might have is the time it takes to get to you. It took almost two weeks to get to me in the US, but I get that they're shipping from the UK.

Took almost a month to receive item. When I received it to the US, realized the item had a UK plug. Emailed the company asking if I could return the item or if they had affordable voltage transformers since I couldn't find any online, they sent me a standard reply that did not address my question and instead stated my order would arrive soon. I don't understand why they are selling UK appliances to US customers when this is borderline impossible situation to fix without shelling out upwards of 50.00 and with the potential for the device to break.

Awful company- I ordered a small delivery weeks ago, then emailed them when the tracking information said that it was delivered to a neighbor named Dave. I had been home all day so I found it odd that there was no attempt to contact me by the driver and yet he contacted a neighbor.

Over a week later, and after bothering countless neighbors whom I had never spoken to before in my building asking if they had signed for an order for me, I get a response telling me that the driver supposedly delivered the order to a random shop that wasn't even on my street. When I emailed back asking for a refund, because I am leaving the country soon, I got a response saying the order was delivered to a neighbor in my building and that they would interview the driver. If I have not gotten a refund before I leave the country I will be flagging it as a fraudulent charge with my bank. I am absolutely shocked at how horrendous their service is.

Where do i start. I ordered a cleansing oil and then realised i could use a discount code so i cancelled the first order and reordered the oil (with discount code). Considering I cancelled the order within 15 mins and they said its cancelled I received both products which I was charged for. Ive contacted them but no reply.

I gave them benefit of the doubt (stupidly!) and ordered some make up a few weeks later, one month later i haven't received anything and all ive been sent are 3 of the same generic emails saying international saver option means its not tracked so basically its not their problem but they can guarentee its been dispatched! Of course I'm going to choose free internationally delivery when I live in another country! Doesn't mean you hold zero responsibility of what happens to my packages

Placed order on 10th Dec. Received notice that order was with courier and in the Fastway Hub on 14th Dec. Its now 12th January and still nothing. Multiple emails to Muhamed in customer services but they are refusing to refund as according to him my order is still in transit. Contacted fastway and they said they my order is missing. Very frustrating and annoying. Do not order from them

Ordered my parcel and it has been over 3 weeks and it's still not here. I've emailed countless times and DM'd and tweeted both beauty bay and the courier and nothings happened. I have asked beauty bay to refund me my money on 4 occasions and the courier has said that beauty bay should begin steps to refund me and I've still had nothing. It's absolutely shocking and every time beauty bay send me my tracking details which haven't changed in 2 weeks I want to scream and cry. It's been the worst experience of all the years I have used beauty bay and I can't wait to get my money back so I never have to use them again. They continually use the fact they've moved into a new warehouse for their lack of customer service or care but also for the loss and lack of parcels being sent. A shambles at best.

When I placed an order on the apps, there was a 15%off promotion, but when I checked after the order due to a malfunction in the apps, it was not applied.

I immediately contacted you about the cancellation, but the store's reply was very late, so I got in touch with you after the item was shipped.
The promotion is not going on right now, and I've been lying about the products I ordered not being eligible for promotion.
I sent a screenshot of the promotion and discount price, but there was no reply.

I was told that if I refuse to receive the item, I will get a full refund, but there is no guarantee that it will be refunded, so I received the item as it was.

I ordered a pricy hair product. They sent the wrong item, not what I needed or paid for. It was difficult to find a way to contact them, when I was finally able to send email, with photo required as proof, they offered me a forty percent discount to keep it, or I will have to pay shipping costs to return and receive a refund. Such a ridiculous ripoff.

I ordered an item from this Company for the first time but unfortunately made a mistake and would like to return it as I ordered the wrong item. I called their phone number but it just kept going back to the options recording. I then tried emailing them and the automated reply told me that they aim to reply to all queries in 5 days. 5 days? With Christmas around the corner this could be indefinite I feel. The message also stated not to repeat messages as this will delay any reply even further. Why would this be? The company has appalling customer service. DO NOT ORDER ANYTHING FROM THEM. I am not expecting to receive any satisfactory reply, and so I will have wasted my money. I have never experienced such terrible service.

Spent 80€ and all I got was 4 products I didn't even order. When I ask where is my order, they just keep saying that it's delivered to me. Sent photos as a proof, but all I got is that I will get 30€ cashback. Can't even return it. Worst experience with online shop.