Beauty Bay

Used Beauty Bay previously and they fulfilled their obligation to fulfill an order and its delivery was good. However, as with most companies that grow well, the service drops; I recently placed an order and paid an additional 4.70 for secure, tracked postage. The postage guaranteed 3-5 days delivery. I complained when the order hadn't arrived after 14 days. There was daily communication over about 6-7 days; they were great at responding but didn't really read my points, just kept being polite and saying it was out of their control. The address was correct but BB believed the courier when they said it was not correct. Eventually, after 23 days I stepped in and went to the courier office who confirmed that the address was correct and they didn't know why it wasn't delivered earlier. Due only to my intervention, I received the item on the 25th day after ordering! Not acceptableBeauty Bay had dispatched the item on time but then seemed to think it wasn't their duty to ensure it arrived with me in time. They did refund the extra postage when I insisted on it but they should have simply dispatched a 2nd item and send it to me Express delivery whatever the cost to them. There was tracking evidence that proved I had not received the first item. Too much of my valuable time and trouble to bother again. In future I'll order everything from Amazon who are consistently super efficient in every way.

Never received my package had to have my credit card go after this company. Stay far away from them.

I ordered a Christmas gift from Beauty Bay - my first order from them. When it showed as delivered but I didn't receive anything I sent an email and explained. Each contact has taken 24hrs or so to get a response - and all have been rude and unhelpful. I think we've all had this happen at least once before - usually a store corrects it quickly and easily... this was NOT the case here. They emailed a list of questions, all basically asking me if I checked my mailbox (and similar) for the package (DUH), when I responded curtly that I had, they sent the list back again and said I needed to answer EACH ONE before they would escalate.
Frustratedly, I did so.
When I mentioned this was a Christmas gift, ordered at the beg. Of Dec with plenty of time to arrive - they didn't care. Barely apologized for the issue and said they couldn't do anything for me other than file a case with the USPS. *eyeroll*
So apparently I'm out $40, don't have a Christmas gift, and am waiting on a decision from the USPS - and then maybe Beauty Bay can finally help.

This is ridiculous. I've emailed twice since hearing this - to let them know what horrible customer service they have... they've never responded. I also think its been too long now to contact my bank - so they've successfully scammed me.
Will never use again.

I placed an order of some items that had a little bit of a discount, which according to BeautyBay, should arrive within 5 to 7 working days. My order never arrived and after a month and three automated responses to my emails finally someone answered me to tell me to sign a paper stating I did not receive my order. After sending it back they proceeded to give me a refund denying me the possibility to send the items again. The items were not on sale anymore so after telling them, they agreed that if I placed the same order again I would get a refund for the price difference to honor the price I originally paid. After several days I had to write to them because I didnt get the refund, due to technical issues according to them. Well, it has been way over a month AGAIN and I am not getting my second order either. They told me over week ago that I would get a refund and I havent got it yet. This is extremely outrageous! And they have the guts to blame me for choosing the free delivery option instead for paying for a tracking number! Utterly ridiculous! NEVER BUY ANYTHING FROM BEAUTYBAY.

I ordered and paid an expensive beauty box. I received a cheap brush instead. Customer service doesn't reply, I am totally despaired.

I agree with the other experience that the customer service is diabolical!

When I was buying something I did not realize the shipping address until the moment I received the proof of purchase and saw the address. Without wasting time, immediately, I sent them an email - since there is no telephone service - and the response was quick but with no intention to help the client:

"We have requested to amend your order with the warehouse.
However, please kindly be aware that once an order has been successfully placed on site the warehouse work very quickly to process the orders for dispatch. Once the picking and packaging process has started an order cannot be amended.
This is a best endeavour request and we cannot guarantee that your order can be amended at this time."

I understood guys, however I am wonder: between receiving the email order verification, writing to them, and receiving this response, less than 15 minutes passed (I have the conversation of the emails). So I congratulate you for the speed of the service since I haven't seen in my 47 years any service so fast in less than 15 minutes: receive email, review the order data, search for the items, check before send, pack and send it to the destination.

How is it possible that within 15 minutes you can do all that? Are you kidding me? Also, there was no way to change the address because it was already sent?

I kept sending several emails to see how we can solve it since I do not live there anymore, besides the place is very far from where I am living now -but no provision to fix it, or the intention to find an alternative, anything!

Result: today I received an email confirming that my order has arrived at its destination -which means, at the previous address that I no longer live there, and I don't know who lives there now! Thank you for the zero solution, loss of money, and giving the order to someone that I don't know even who he is. You are diabolical!

This was my 1st, last & only time I placed an order with Beauty Bay. They have at least 1 or 2 very outspoken & callous employees running things over there on Twitter account too. I'm seeing these public Beauty Bay "announcements" that are the furthest thing from inviting & are completely obnoxious, "we are not an online chat room..." or "this is not an instant messaging service..." What "professional" posts this? This is what the public sees when they're seeking help & THAT is who they have assisting customers? That's the best they could for customer service representatives? That post screams "I already have a chip on my shoulder so watch out, & proceed with caution, if you don't kiss my $#*!, I'm going to turn into a total b****!" Who is going to want HER helping them? I wouldn't! I don't know anyone who's going to feel welcomed to reach out to have an issue resolved on Twitter after reading that! In my opinion it is borderline abusive & is saying anything but, "I'm here to help." Furthermore, they seem to forget that they're dealing with A LOT of dissatisfied &/or pissed off customers that have been dismissed, ignored, lied to & list goes on. So if they're not "equipped" to be faced with such things, then perhaps they should employ those who are while Beauty Bay's "Twitter Karens" seek different employment! Those employees are a huge reflection of what Beauty Bay is & what it is not. There's pages upon pages of 1 & 2 star reviews on that site & of the issues are the same. I will type my other issue in a separate review. What I shared here is only what I ran into when taking a different avenue trying to have an issue resolved with customer service because I was being lied to by those employees in my email exchanges.
Where the hell is management & what the hell is the CEO doing? This is incomprehensible to me! There's NO EXCUSE for poor customer service! After all, without customers, Beauty Bay wouldn't exist! Pffffff

I'm ordered some product( 13th November 2020)and my haul number is 9ED5-CFAW-HSXB but its not delivered yet. And i cant find any information about it. Its sucks

Writing from the US. I waited well over a month (like others) to receive my package. That alone sucked since I paid for shipping, but whatever. The real issue was with their packaging. Just some paper and a thin piece of bubble wrap around 1 of the palettes? All left to jostle around the box being shipped internationally? I ordered 3 palettes and 1 eyeshadow primer. Only 2 of the palettes were usable. The 3rd palette had a completely smashed case, causing the top to no long stay on. 1 of the eyeshadows was smashed. They offered me a 30% refund. HAH, ok for a compact I cannot store or travel with. The eyelid primer stick lid was totally smashed, and the stick covered in the eyeshadow that has leaked from the palette. Completely unusable. They offered me a 10% discount.

I refused the pathetic discounts and they offered me a full discount if I sent the broken items back. I've never dealt with a company that would request that. They should refund the items and then just let me toss them. But no, I have to now repackage the items, go to UPS, pay for shipping, and then send them a receipt so they can reimburse me for shipping. HAHAHA. Are you kidding me!? THIS IS THE JANKIEST COMPANY I HAVE EVER DEALT WITH. DO NOT TOUCH IT WITH A 20 FOOT POLE.