Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they'll dismiss it, claiming the furniture isn't broken. Even if the cracks are sharp enough to cut, they'll insist it's "normal for stone," waving around a laughable brochure (which looks like it was made by a 5th grader) as "proof." This is all part of their con. Don't waste your money on this dishonest business. Avoid at all costs!
Honestly, I was worried about ordering from this company as their prices seemed "too good to be true". I found an exact piece from a big name, high end brand for half the price on their site. I ordered and immediately got an email confirmation. Although shipping took longer than expected, Nadir, one of the customer services reps was very quick to reply anytime I reached out. I would 100% order again.
We ordered a piece of furniture to go with an existing set. Everything was great. The best part was that Nadir gave us consistent updates throughout the process. Never did we have to chase someone for status information. This is rare today and was greatly appreciated.
I was looking for a particular bedroom set and although other furniture stores carried it, I got the best deal all around with Emma Mason. From the order process, proactive communications every step of the way, and their delivery with white glove service was absolutely fantastic. I ordered my bedroom set early because this high end set would take while and I was told it would be closer to the end of the range of time they gave. Most importantly, I saved a great deal by purchasing from Emma Mason. Really pleased and highly recommend Emma Mason for all your furniture needs.
Denis from NJ
After experiencing so many delays following the pandemic, I ordered 11 pieces of furniture that came as 17 separate packages in June setting a delayed delivery of December when I would be moving into a newly constructed senior living facility. I was assured this would all come together.
I had a few panicked moments when I learned the original delivery company that was storing my furniture went out of business. The furniture had been seamlessly transferred to another company that did a stellar job. Lourdes was fantastic. I learned that it better to coordinate delivery through Emma Mason and Lourdes really had my back promptly returning calls and sending emails.
It was the best delivery experience we have ever had. The furniture was in great shape, the deliverers were knowledgeable and professional. We will definitely recommend Emma Mason.
I can't express enough how great this company is, especially their customer service. I delayed my shipment for two months and Nadir Iqbal was in communication with me during that time and after I received the furniture. Products were in excellent condition when they arrived. Drivers did a great job in setting up furniture. I will definitely buy from them again. Thanks again, Nadir!
11/24/2023 - 12/22/2023
We had a GREAT experience start to finish! Great price! $100.00's less than our local outlets!
Fast shipment!
White glove delivery (included) they brought them into our home and set them up right where we wanted them! Fast Friendly, Professional! Great follow up too as we have been called by BOTH the delivery company and the retail website to make sure we were happy!
WIN, WIN, WIN! All around
We would do it all over again and may just do that very soon!
Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.
So excited to put this dining set to use for upcoming holidays.
I was nervous about ordering furniture online but had the best experience ever. My customer service representative Nadir was absolutely the best! He kept in touch with me every step of the way, from initial order to delivery completion. I never had to guess or worry where my order was as I was so well informed. Thank you to Nadir for such a positive experience. Highly recommend!
I was skeptical, but did my research and decided to order a table on Black Friday. The deal was amazing, but the experience was even better. I received frequent communications, including a notification of when my payment was processed. Kayce was my contact, and she kept me informed every step of the way. The delivery company was timely and efficient, and the table was in perfect condition. This experience was far better than my recent experiences elsewhere, including with a well known national furniture store.
We purchased a Kitchen Table set. It took a while for delivery, but that was expected and stated at time of purchase. Customer service was in contact throughout the entire experience. Nadir, Carl, and Tiffy were very professional and courteous.
I recently purchased a bed and nightstand. Great quality and excellent price. Nadir was outstanding with his communication at every step. Everything arrived ahead of schedule and was exactly as promised. I highly recommend.
These guys did a great job answering all the questions I had before, during and after my purchase. They kept me informed as I had knowing ordered a product that was backordered but Drichsen continued to keep me up to date in terms of fulfillment and delivery. Great communication and all around team. Would definitely purchase from them again!
From the first contact with Bedroom Furniture Tiffy Tan kept in touch with the progress of our order. It arrived in the time period we were told.
The delivery service was awesome. White glove service. They set up the bed frame, and and installed the mattress and box spring.
I would recommend them and I would use them again. Thank you.
Jim Dowdle
I waited 4 months to receive my furniture and one piece was received cracked and broken. The company was notified within 24 hours and I requested a replacement piece, not even a full return or refund. The company ran circles around my proposal and delayed me another 4 months then denied to replace the pieces and would not accept a return. I spent $5000 on a broken bed and this piss poor company did not assist me at all when it came to their terrible quality product. DO NOT ORDER FROM THIS COMPANY. Dr. Mark Denney
Found our bedroom suite locally but able to save a great deal by purchasing through Discount Bedrooms. The company was very upfront letting us know there would be a delay in shipping the furniture. Gary David, the Customer Success Manager, did a great job keeping us posted on the order progress.
Had questions while placing an order online so I utilized the chat function. Was connected to a representative named Vicki who was efficient, courteous and very helpful! She answered all of my questions and stayed with me until I completed the order process. Three thumbs up!
We waited patiently for months for a bed delivery. Every time we contacted the company we were told Vincent is out and they will get back to us. Suddenly, we got an email stating they do not deliver to our area anymore (NY State, Orange County). They asked us to provide a business address and a port for delivery. I had to google it this was a very strange request. Of course we are unable to provide that. They offered to use another shipping company, which we would have to pay for, $120, but their estimated shipping is in 2 more months. At this point we opted for a refund and they have been evasive, hopefully we receive the full refund. This was a complete headache and waste of our time and money. We have many more furnishings to purchase but will obviously go elsewhere. I had never dealt with such poor customer service especially from a company that declares they are customer oriented.
At first I was hesitant from ordering a dining room set online. However, we were ecstatic with our purchase. We ordered a dining room set and paid almost $2,000 less than a local furniture store asked. The quality is outstanding! The delivery time was reasonable and Michael emailed and checked up on us every few days! We will definitely order again from this website!
Sharon was an awesome person. She was very patience, polite. You have a great employee. They also got back with me within seconds with prices... I recommend this business a top 10. I will never go to a store again..
Answer: On "chat", yes. But they are not either honest or cannot access proper information.
Answer: Legit. I was very nervous about ordering online. But, I have been so pleased with my table and chairs. It was easy from start to finish. With Sean taking my order, Jay, Drichsen and Alvin keeping me informed. To the delivery (Deliveright) people. It has been a pleasure doing business with you all. Thanks
Answer: Cost. However, I didn't know what once a item is in stock, it takes 4-6 weeks to reach me. Purchased 5/1/21, delayed for the 8th time, told it would be in stock 1/23.
Bedroom Furniture Discounts has a rating of 3.5 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bedroom Furniture Discounts most frequently mention customer service, white glove and perfect condition. Bedroom Furniture Discounts ranks 18th among Furniture sites.