Shari's Berries

I order some fruit from Shari Berries for my fiancé. When I received it they delivered it at 9am it sat outside in 80 degree weather. When I came home from work, ants was all over my bag, fruit was spoiled and molded. I called ask for a refund. They said they will re deliver the next day for free. Also they said they will call me when they deliver. Next day came it nevered got delivered in which they said they delivered it. First of all when u order from Shari Berries it comes in the mail with a ice pack to keep the fruit fresh. Im sticking to edible arrangements at least your fruit is fresh. Im going to show you the fruit that i received. The chocolate looked like they made a hollow chocolate cast and stuck the strawberries in it not professional at all. There 3rd party customer service could not tell a good lie. Not when your job is customer service.

This review isn't about the berries themselves but about how this company price gouges customers based on the coupon they apply to their order. I tested this by using a regular browser and an incognito browser. I thought that I would save money by purchasing a $15 voucher for $30 Groupon gift code for the berries but indeed I did NOT. I first tested it by only adding a dz strawberries to see the price and shipping. The shipping was $12.99 plus $4.99 for "Hot Weather delivery". Which by the way, its winter where I live and I have never heard of this fee before when my fiance has used this company. $18 for shipping is outrageous! So then I tried incognito browser with my groupon and the shipping changed to $14.99 plus $4.99 hot weather shipping fee. So no matter which was you try to save they will adjust the shipping fee's to compensate. I called SB customer service and they offered me a $4 discount and couldn't explain why their site adjusts prices. I will never order from this company again and I will make sure my friends know about this. $40 for 12 strawberries is what I just paid. Never again.

I ordered Shari's berries for mothers day and boy was I disappointed. I always wanted to try them because they look really good but that day I learn looks are deceiving. The chocolate was falling of the berries after day 1 they were molding and the flavor was not there from the chocolate or strawberry. NEVER EVER WILL I ORDER FROM HERE AGAIN

Paid extra money to have items delivered on valentine's day. Items never showed up and ruined my wife's Valentine's Day. Customer service there is a joke.

Over the years, I have received Sherries berries chocolate covered strawberries as gifts and have ordered them for my household for the holidays and they used to be delicious, but not anymore. I had noticed the quality go downhill and haven't ordered them in a couple of years but tried again this year and this year was the worst! They were a big disappointment especially when we were all looking forward to them at the holidays. The family ended up picking the chocolate off some of the strawberries and we threw the rest away.
They arrived on time but only because I ordered them early in the month of Dec, but the box was wet, the ice pack was melted and the gel inside it was leaking out of holes. The chocolate coating was sweating and melting and was cracked but the worst part was the size, quality and taste of the strawberries. They were rotten, mushy and had a very strong chemical or fermented taste to them. Awful! We called and they wanted to send out a replacement but I refused and took the credit. We will not be ordering from there again.

Ordered berries and cheesecake four days in advance of Valentine's Day, to be delivered to hubby's hotel room in Disneyworld. At 5:45 pm on Valentine's Day, I received an email -- not even a phone call -- informing me that the delivery would not happen. It was, of course, too late for me to scramble and find some other gift for my husband. The same email informed me that they would deliver the next day. However, the point was Valentine's Day, not the day after, and also my husband was checking out first thing in the morning. They offered me a $10 refund... I emailed back telling them that my husband would not be at the hotel the next day, and demanding a full refund plus sending fresh berries and cheesecake, not the berries and cheesecake that at this point had been in transit for several days, to our home address. They still delivered to the hotel, the next day, long after hubby had checked out. And, I have not heard anything further from the company and certainly have not received anything from them.

If I could give ZERO stars- I would. My boyfriend ordered strawberries and paid extra for them to be specifically on Valentine's Day- they came on Wednesday with no ice pack, half covered with chocolate, some melted, not a lot of sprinkles on them, extremely wet, and others flipped. I called up immediately and the representative was nice and had another box sent. When I called my boyfriend to thank him for the delivery, he was so pissed they were delivered before Valentine's Day since he paid extra. He then called and at that point he was told he would be refunded that fee. On Friday we have another box delivered and they were worse then the dozen sent on Wednesday- again no ice pack, almost all were flipped and melted, the strawberries were so old and rotten 10 went in the garbage. I called up again to express my concern and the woman again was extremely nice and sent out BOX number 3 which was received today- the presentation was wonderful and there was an ice pack inside but the strawberries are all rotten. I am now on the phone and there is no note on the account for a refund. Awful experience and will be taking my business elsewhere.

I will never do business with this business again, poor customer service, late delivery, customer service spoke very poor English, hard to understand.
Could not get any help from customer service

Order for valentines day not received so I contacted customer service and was given a new order to be delivered 2 days later. I reluctantly agreed since this was a gift for my granddaughter. That second delivery also did not arrive even after several calls to customer service. I was not able to track the new number as it was not listed. Customer service lied to me so many times. I finally got an email at 630 pm that it had been delivered but it had not. Customer service said that it was actually out for delivery and to call back after 8 pm. No delivery as of 8pm. Called customer service and asked for a supervisor. More lies as they said one would call me back that night. Nope. Called next day and again asked for supervisor call was repeatedly disconnected during so called transfer. Asked for refund. Was offered partial refund, I said no and I wanted to talk to supervisor. Was told one would call me within 90 minutes. Never happened. Finally was told I would get full refund. We will see. I made 12 phone calls in 2 days to this company trying to find out why neither of my orders were delivered. Worst customer service I have Ever experienced. Do not use unless you don't care whether your item is delivered or not.

My husband bought me the birthday berries for my birthday. I went to take a bite of one and it was rotten on the inside. I went on thinking maybe it was just one. 6 of them were bad out of the 12.

Terrible Customer Service. Sent email confirmation with a totally different product than what I ordered. Then told me that the order could not be changed. To then say that they would give me a refund to only credit me back $20 in a future purchase then did not deliver my order. ORDER FROM A DIFFERENT COMPANY!

Made 1 order for 2 different delivery addresses. My wife's were delivered as contracted. The order for my mother has not shown up yet. Still shows out for delivery by UPS since 10am PDT. This is in a town of 32k, and 19 hours so far in transit "out for delivery". Called customer service and very obvious it's some non U.S. service taking calls. The female at the other end clearly does not have command of the English language and could be understood nor could she understand me. How can they possibly be of ANY customer service.
This is my first and LAST order with this shoddy company. I will definitely not recommended this to anyone and will call and complain to the radio station who carries this company as a advertiser.
TERRIBLE TERRIBLE TERRIBLE TERRIBLE