Shari's Berries

My daughter surprised me by ordering the Mother's Day Dipped Strawberries. They are absolutely delicious and I am so enjoying them! I do have a deep concern, and it is about the delivery. I am a hospital worker who is in contact with Covid patients on a daily basis. I wear a mask and protective apparel all day at work. I had just arrived home, (no PPE) and was relaxing in my garage talking with my husband. Garage door was open. A car pulled into my driveway and a person got out and walked halfway up to where we were sitting. She took out her cell phone without saying a word and took a photo of us. I asked if I could help her with something and she then returned to her car, retrieved the box of strawberries, walked directly within 2 feet of me and asked me to sign for the box. No mask. No distance. Just glad I had my own pen. After observing Covid precautions every all day, every day, I don't appreciate this kind of disrespect. Deborah, Arlington, TX

I ordered a total of $29.99 in strawberries and cherries. I even chose to have my order shipped two days later to save money on shipping costs. Only AFTER placing my order and getting a confirmation email did I see they charged me $14.99 for shipping plus an additional $3.99 rural fee. I called and canceled immediately and hope my card is refunded in the 5 to 7 days as they said. Huge scam! I figured they were trustworthy after how many times I saw the commercials on TV and heard them on radio.

Ordered from sherries berries 12 strawberries for valentines day for my wife.The were full of condensation. Where were the tops? The entire strawberry was dipped so when my wife took her first bite it was you guessed it a top of the strawberry. 2 out of 12 of the strawberries were no bigger then a 50 cent piece. She bit into a second one after she cut it up and it had a bad taste too but not from the top of the strawberry this time. I complained and I was glad I used paypal for the order. I was able to get my money refunded. This is a waste of money and time. The shipping charge was high too but this is not disclosed until you make the purchase. Below are comparison pic's. Picture 1 is what they advertise picture 2 is what I received...

First off they try to sneak in a so called $4.99 rush charge on top of the already $16.99 charge they charge you for a delivery fees. Now mind you the delivery I was requesting was 3 days out, NOT the next day... Secondly when you try to phone their toll free # it is some $#*!ty call center with someone who can barely grasp the English language, and consistently says what's that, I don't understand?" The last time I checked I do have a Doctorate Degree, so I am pretty sure my English is easily understood. VERY disappointed, and even more so that Shari's Berries thinks so little of their customers that I have to speak to a call center most likely in Curry Town India...

Two years a go ordered approx $400 worth 4 out of 5 orders were delivered and the 5th was not delivered. Contacted Sheri's Berries and no response from them. Still no idea where it went 2 yrs ago. Again this year one is missing. WOW They sure do know how to take your money and not let you know what happened to the missing orders or where they went!

Failed to deliver Mother's Day order. Was supposed to be delivered on 5/13/2017. Live faraway and Mom is homebound. Called the company and spoke with Shane and he said order would be delayed 3 days. Told him to cancel order immediately and asked for a cancellation #. Said I would get an e-mail of the cancellation within 15 minutes. Now next day and still haven't received confirmation of the cancellation and have sent them 3 e-mails. After searching through my e-mail, realized that they sent a notice from a different e-mail, not Shari's Berries, after business hours that my delivery would be delayed another 3 days. I will not do business with this company again. Very poor customer service.

I have had Shari's Berries for Valentine's Day; however, having them delivered in the summer in the south make for almost melted chocolate. They are shipped from CA and unless you are on the west coast or mid west the chocolate may not be as melted. The freezer pack was partially thawed but it is just too darn hot. Even if the chocolate wasn't melted I was disappointed in the size of at least half of my dozen order. Really only, 4, were "big". And the strawberries were sort of mushy. Many years ago and I do mean many, the quality was better and I would brag about them to co-workers who received their chocolate covered strawberries from Edible Arrangements that were small. Just disappointed in them but I sure ate them all by myself anyway---No sharing! Lol

Shari's Berries are absolutely delicious treats and very well put together. They can be a bit on the pricy side... especially with the cost of shipping. However, when the occasion calls for something special... give em a try. I always search the internet for coupons to help buffer the cost and I'm never disappointed.

Service is terrible - and when they charge 14.99 for standard delivery plus a 3.99 local handling fee, you would think you would at least be able to track the delivery. Unfortunately, the site was useless and the notification emails never came. NEVER AGAIN. You absolutely do not get what you pay for.

I-am a first time customer if Shari's Berries.
I ordered chocolate covered strawberries as catalogued but the item chosen was not delivered. Instead of a fancy decorated chocolate berries a mundane brown choco dipped batch was sent. Bait and switch is illegal and also bad business tactic. Planning to report to the state's bbb

They say standard shipping 9.99 then charge you 16.99 and then another 4.99 to guarantee that shipping fee and then another 3.99 for "rural area delivery". My mom does not live in a rural area! What a scam

I paid over $80 for some strawberries that were guaranteed to be delivered on 5/11/19. Well they didn't arrive. What a scam. Don't charge extra for a granteed delivery if you can't guarantee it. These people deserve to be put out of business and I will be seeking a refund on Monday. Sorry, mom.

They have terrible customer service and do not send you the right amount of berries! When file complaint and they say they are gonna send out replacement they never do! Happened to us twice. Once you can over look, but twice and then no correction! We will not be using them again!

The whole purpose of getting strawberries, flowers etc shipped to you by a company is that you receive them quickly and intact. We received a gift from this company of chocolate covered strawberries and a bouguet of flowers. We live in Arizona, its July, the strawberries were destroyed, even the fruit rotten, like they have been cooked at 500 degrees, chocolate coating disintegrated and cooked flowers. Hey the cold packs were hot, nothing survived the shipping process, what a complete and utter rip-off. To ship in summer in Arizona you need dry ice, so this company should be avoided and not used.

I ordered two dozen strawberries expecting them to be at least similar to the photos on the website. They were delivered on time but no telling how long they sat on a hot truck because they were in poor condition due to the heat. I would hate to order during the summer months. One little ice bag can't keep the package cold enough to protect the product. The box that held the strawberries was soggy. It was almost embarrassing to give these to our Mothers for Mother's day because of the way they looked. My boxes had really small ones mixed in with the one I considered normal or either I would have a supersized one that didn't fit. It was not a wow factor when you open the box. You definitely don't get what you are paying. I will not purchase again due to the poor packaging, look of the berries and price.

Ordered half dozen choc dipped strawberries w/ 4 chocolate covered oreos. Paid extra for guaranteed delivery by valentines day. They did not deliver the oreos and I get a call from my wife saying that some of the strawberries were rotten under the chocolate! Never buying from this service again and mad enough to post a review to warn others of my experience

My husband says he was charged $30.00 for shipping. $30.00 for shipping?! No way will we order again! Strawberries were loose in the package rolling around & scattering nuts all over berries that shouldn't have nuts on them!

Berries were warm toppings falling off. Ice pack melted. Stems still on. I saw a delivery truck out side my house around noon today, guy got out walked around drove off. Around 7pm my husband saw a delivery truck at neighbors, asked if her was looking for, "our address" you guessed it. Yes... enough said. Very disappointed!

The delivery came at 8 but its prob because its mothers day weekend. The strawberries were fresh, big, and perfectly dipped. The flowers were beautiful and the packaging was impeccable. I took a video but am unable to upload for some reason. My husband was happy too. Said they were so great he's gonna use them all the time.! Yay for me lol.

So I got taken in again. Needed to send a nice fresh gift package to a friend and total order was $63 final checkout was $122! Why? They pile on extra shipping. I chose standard shipping on $15 another $17 plus and additional $4.99 x2 (one for each order) for so called overnight delivery for places with hot weather. Which I didn't ask for, which you can not elect out of. I do not know why customers are charged shipping prices for each selected product even if they are going to a single address. I got on teh phone with Sheri's Berries and they sold me a sells pitch and routed me to a coupon site to get additional discount. Basically that doesn't work, you have to clear the cart and start over. I did that for each coupon offer to see which at the end would be cheaper. Basically, it all comes down to the same value unless you downgrade your products. I am so upset. This is not quality, this is a rip off!

I booked for my husband's birthday cake surprise 1 week ago. Waiting for shipment till today and finally they not only disappointment me and spoil my surprise as he didn't get shipment as I am out country so planned to make him happy but got only worse feeling, paid extra shipment charges as nothing make my shippment delay in any case. Again money doesn't matter but my occasion to talk y spoiled.
That was my 1st and last order for them.
Will not prefer to any one.

The website is difficult to navigate and I'm a tech savvy user. After figuring out that I actually had placed the order I checked and it had a delivery date other than I requested and on the day of expected delivery once I finally got it fixed using the online chat which took forever I got a call saying it couldn't be delivered and the earliest delivery available was 3 days later. This order was placed for an anniversary and the delivery date is important. I will never order from them again!

I ordered a dozen strawberries with the cheesecake bites for my mom for Mothers Day. She received what I ordered on the day they said it would be delivered but unfortunately, everything was all melted and looked like it had been thrown around a truck. I immediately called after receiving the pictures she sent, the woman on the phone at Shari's berries couldn't be more polite and helpful if she tried. That evening an entire new shipment was sent to my mom "overnight" at their expense and she received a beautiful gift the next day. This was all replaced for free and by the way... mom said the strawberries were delicious!