Shari's Berries

I ordered 8 gifts for Valentines day. Shipping was 50% more than the order. Couldn't get an American to speak to in customer service. Couldn't get an order cancellation number. Worst experience with on line ordering ever. Cant believe this is a US company.

Side Note: Just ordered 8 gifts off Amazon from Golden State Fruit with free shipping since it was a prime item!

Paid for saturday delivery before mothers day, they didn't show up and they said they will come tuesday. 2 days after mothers day! Not willing to make it right. Do not use, they don't honor commitments or care about customer.

I received chocolate dipped strawberries for Valentine's Day from my husband. They were FIVE STAR delicious! I experienced no cracks in the chocolate, packaged well and safe, and arrived on time. My brother is getting married in two weeks. I ordered two dozen chocolate berries and the price was really good! The problem was that I had to do my order with two different people because they had very strong accents and I couldn't understand them. The second customer service rep had me on the phone for 30 minutes and 6 seconds. I had to give all my information one number at a time and spell my name several times. She still didn't get it right. She also seemed to struggle understanding English. It was the worse experience I have EVER had ordering ANYTHING over the phone. I did call back and confirm that she ordered everything correctly. FIVE stars for the product, hands down! Less than two stars for the customer service I received. I'm greatly disappointed.

I was really not impressed at all with these. The strawberries were white at the top and not all of them were the same size, some were very small. I live by 3 different grocery stores that were hand dipping strawberries for Valentine's Day, they looked much better than these and were 1/2 as much. Most likely will ever order again

My mom ordered these for me for my birthday. The first package came with only the flowers, no berries inside. When the replacement box got here 3 days after they said it would, the berries were broken and moldy, and the flowers were wilted. She spent over $100 for the product and fast shipping. Don't waste your money buying from here.

I ordered flowers with a little chocolate for a friends birthday. The flowers she received were nothing like the photo and no chocolates. I paid $79 of my hard earned money for this. Never again. Look at the photo. $79?

UPS delivered on a 90 degree day in Texas. Box was thrown against front door and the driver pounded on the door, like he was the police. Opened the box to find each an every shell was broken and the berries had sweated in the box. Very disappointing, will never order again. I have had the berries at a friends house and they were nothing like these. The quality was less than those you see at the grocery for $8.99 for a DOZEN!
I ordered the berries to share with my friends as a thank you for all they have done for me in the past 6 weeks. I am 82 years old, live on social security and am recovering from a broken hip. This was supposed to be A make us feel good before Mother's Day - SAD!

I received a surprise package of Shari's Berries from my Fiance'. I had seen the commercials and they looked fabulous and so yummy. I opened the box of chocolate covered strawberries to find these small round strawberries. At first I thought that they were chocolate covered cherries. I bit into one and it was soft and had already gone bad. The second and third were still not ripe. 50% of the berry was still white? REALLY? I don't know what my Fiance' paid, but he overpaid and I would never purchase from this company again. I could do better to buy Strawberries at my local supermarket. Melt Hersheys chocolate and make my own chocolate covered strawberries.

I was so excited to see the box arrive but when I opened it I was almost sick. Scrawny, under-ripened berries in a seriously thin layer of cracked and broken chocolate. I didn't have the heart to tell the person who sent the gift how disgusting it was. I will NEVER use this company.

I attempted to order chocolate covered strawberries on-line and their system was down, so i called the 'customer service' number. There is nothing even close to customer service associated with the phone number. The person did not speak understandable English, nor did he understand it. It took over an hour to place the order, and he told me I couldn't get the special that they were featuring on-line even though their site was down. It's a shame they have such terrible customer service because their product is good. Unfortunately, word of mouth will end up hurting the business... I will never order again!

I have always seen the commercial on TV about Shari's Berries and told my husband I would love to have them. I was surprised today when they cam by UPS.and my son had sent them to me for Mothers Day. When I opened the package I cried like a baby. I have never seen strawberries as big as these. They are so delicious and I would highly recommend them. Shari's Berries you rock. You made my Mothers Day wonderful with the help of my son. Thanks Jerry.

I paid a whopping $45.00 for a dozen berries for my own Mother's Day gift. I was very disappointed they look nothing like the advertisement they do not have their tops, they are only half dipped and many berries were very tiny in size. Definitely not worth $45.00 I will never do this again.

I ordered the 12 chocolate berries for Delivery for 2/13-2/14 Valentine's Day. They arrived the 13th impeccably packed and perfect. Yes they were a tad overpriced, but the care in shipping was evident. They were sweet and delicious. My husband loved them!
I think some of these negative reviews must have had careless delivery people, which is a shame.

My mother paid nearly 48$ to send me 6 "Giant" Berries for Nurse's week at a large medical practice. She eagerly awaited me to open them, well one was the size of a quarter, all melted, and smelled like plastic. I felt so bad for my mother, I went to bite into one and it tasted like soap. You should be ashamed of yourself, she even wrote an email and you couldn't even make it right with an apology!

I had someone send me a box of chocolate co reed strawberries. All melted on my front porch. So I called and complained and they sent me another box which was just delivered by FED EX. Again all melted and mush. No wonder why, who would have fed ex deliver strawberries with chocolate. I will never order from them. I have sent them to people and I wish they told me they were mush.

My husband ordered the roses and chocolate covered strawberries and paid extra to have them delivered on Valentine's Day. They didn't get delivered until a day late, the strawberries are small and nothing special, the roses not as good as what I can get at the grocery store for $9.99. Spoke to customer service on Valentine's Day but the person didn't speak good enough english for us to get our point across. Never Again!

For Mother's Day my lovely daughter in law had Shari's Berries and roses delivered to me. On the day they were delivered, the package arrived about 7 pm. I opened it immediately and found that everything was hot - the berries, the poor roses, even the ice pack was hot. She called Shari's Berries and they said they would ship replacement Berries and roses today. We had an estimated delivery time of 4:30 pm so I made sure I was here to get them. They were delivered at 4 and -guess what?- they were even worse than the first shipment! When I opened the box I could feel the heat escaping and of course smell the cooked berries. I have been using Shari's Berries for a long time without a single issue. Daughter in law even explained to them that I live in Arizona and it is hot here and requested extra ice packs. That didn't happen. Sayonara, Shari' Berries! You have lost some formerly loyal customers. I can't add pics from my ipad

I placed two orders to be delivered on the same day. One order came a day early which was super frustrating because the person receiving the berries was not there. A delivery date is not a recommendation! I also never received a confirmation email, so I had to call the help center and was on the phone for 40 minutes while they tried to find my order.

Was supposed to deliver berries to my friend for a birthday gift. She never received them. This was supposed to be through 1800flowers. I don't know which company is worse. Both are liars, that make promises and don't deliver. Will NEVER use either!

Order was delivered and left at front door. The recipients were home and whomever delivered didn't ring doorbell and left. If I had not received a text that day from the recipient that made no mention of delivery, I would not have known to text back and ask them to look out the door. So much for a classy surprise at that expense. The delivery charge was extreme to not even ring the doorbell. It had been sitting outside for hours. I should have checked the reviews before I ordered as I usually do. Now I'm worried that the product is not good and afraid to ask. Totally embarrassed. I am not one to write bad reviews unless absolutely necessary.

Ordered 6 orders for Mother's Day for my family. The one that didn't get delivered was for my MOTHER. No returned call, call. Wait times over 2 hours, no email response, no response on Twitter or Facebook. Will never use this company again.

I have place an order two days before valentines day counting that with time will be delivered without problems. I have paid an extra $15 dollars for morning delivery since is my girlfriend business. After tracking on the shari's berries page the order with the UPs tracking number provided and seeing that there' s no updates on the ordere i decide to call the number provided for customer service on the website. I can barely understand the broken English of the person on the other side of the line and after being disconnected several times, my order won't be delivered on valentines day. With good luck will be delivered tomorrow friday if it will be delivered at all. I have spend $160 dollars to surprise my girlfriend for nothing. Upsetting and disappointing. Stay away from this people.

Do not use Shari's Berries. I ordered for Valentine's Day and the order never arrived. I was never contacted by the company to tell me there were delays or problems with the order, and the recipient was the one to tell me they never received anything when I asked, ruining the occasion and the surprise. They did refund my purchase after I called to ask about the order, but I would have appreciated knowing earlier if the order was delayed so I could arrange something else with a local store. Clearly ordering online is not a good plan, lesson learned. This company doesn't value their customer and you shouldn't waste your money on a product that never arrives.