Shari's Berries

Ordering from sheri made me very nervous because of all the complaints on this site.
When my wife got her order it was cold and the strawberries were perfect. Only mistake they made were the free half dozen strawberries never made it. So im giving them one more day to see if they show up if not i will be calling them on it. Hope they keep up the good work it made my life a lot easier for mothers day.

Placed an order for strawberries to be delivered today as a birthday / anniversary gift days in advance but no delivery was ever made of my order, customer service can't reach the retailer who was supposed to deliver my order to find out why it wasn't delivered, now on top of that I have to wait 1 to 2 billing cycles to be refunded my money. Very unacceptable!

I ordered on 9/17 for a 9/24 delivery. There was no update from FedEx all that day and at 8 I called shari's berries very upset and canceled my order and asked for a refund. It was pretty important that they arrive on the 24th. They did show up the next day and with ice packs. They looked and tasted great. I would just order for the day before you actually need them. Ours were shipped by FedEx and not local so maybe that's why the look and taste were right

If you are looking for a gift for someone, I would go somewhere other than Shari's Berries. I was so pleased to read some of the reviews to see that they are just not great. It wasn't just me. Ordering online was painful, slow and was like medieval torture.

I tried to order a package for a friend who lost a loved one. The package was advertised as $39.99 for a 2 day delivery! (what a deal!)

Day one would be a bouquet and day two would be 6 strawberries.
When going to confirm my order i found that the delivery fee is $18.99
AND they were charging me an extra $10 for an "additional gift" plus $5 for delivery of the additional gift. There was NO additional gift. The $39.99 price was to include both days of delivery, that's why its a package.
My total would have been a cool $76 at the end of all their fees.

When I reached out to a service rep they had no idea what they were talking about, and told me how important it is that my order be done right, but I did't place the order, I was inquiring about the extra charges.

I've seen nothing but HORRIBLE reviews and should have expected this.

I ordered a beautiful tall basket of fruits for a friend. What she received was a measly 3 and a half apples - what a joke. Please see the photos attached for comparison... Zero stars for this service...

My husband bought chocolate covered strawberries for me for valentine's day, a dozen. What a disappointment, they were small and the chocolate had no taste. I couldn't believe how much they cost, ridiculous. Never buy these again

I ordered my berries for Friday delivery. On Saturday I get a message that they "Shipped!". On Monday night I get melted and broken berries, 2 dozen of them! Everyone is GONE for Mothers Day. They have LEFT. I am stuck with crappy melted berries. If they couldn't deliver on that Friday, then just say so! I ordered a week ahead of time so they should have known what their logistics supply chain could handle based on previous holidays and previous complaints. Sent a picture and an email back to Sharis. They responded with a "We are delighted to hear your gift was a success". Ok, so I guess they don't read customer complaints and look at pictures.

I used a promotion for a dozen berries for $29.98. At one point it asked if I wanted guaranteed shipping for $14.95. I didn't select that, after all, I'm already on the hook for $30... for 12 strawberries...$30... Anyway went through a few dozen more steps before arriving at the final screen. All I had to do was click the red "confirm" button. With my finger hovering over the button, I thought to glance down at the total. It wasn't there. Had to slide the screen to the right to find it (I wonder if that's intentional? Surely not!). Oh what a surprise! My total was now $58... for 12 strawberries...$58... anyway... I didn't confirm the order. I'm waiting with bated breath to see if Sharis has any more surprises for me! Surely they won't try to charge my card and force me into a credit card dispute. I can't wait to find out! I LOVE hidden charges! Wish everyone would include them! Like Christmas, a surprise in every transaction! Thank you Sharis!

I will never order from this company again. Order arrived more than 2 weeks late. Never notified; I had to call to find out they had rescheduled. When order finally arrived (24 chocolate rods) they gave me 7 rods and substituted toffees and chocolates for the missing 17 rods. They never called to say they could not fill the order as ordered.

Save yourself the aggravation. Don't use.

Gina J.

Just horrible, my wife couldnt get her gift on Valentine's Day nor the day after when I call in about the process they have me on hold forever long story short, my wife is still angry with me and I am very angry and disappointed with the service. I will not be purchasing anything here anymore.

I was nervous about what my wife would receive after seeing the reviews here this morning. The shipping is extremely high, but I ordered from pro-flowers and not direct from company. The berries are not neatly dipped as pictured, they are completely covered in chocolate but they are red crisp and juicy berries inside, and all but one are so big they barely fit in slot in container. My wife and son both said they were very good, so other than the cost for shipping they are well worth it.

Ordered six berries and six dipped cheese cake for valentines delivery. Arrived on time, wife ate one and said it was good, bit into another, it was rotten, tried a third and it was rotten. Needless to say she stopped after the third. I'm never going to order again and will not recommend this to anyone.

Very disappointed with delivery and strawberries. Waited all day, they finally got here at almost 7pm thawed, mushy, ripe and inedible. Not at all how they are pictured on website not even true to size they show. Super false advertisement! Not fresh at all, horrible. Big waste of money will stick with Edible arrangements at least you get what you pay for it's fresh and edible. Would never recommend Shari's Berries to anyone. Save your money.

Ordered for $70 berries to be delivered on Jan 17th for a birthday. What to surprise her at work. She left at 5:15, still no delivery. Said was on the truck at 3:30am that morning for delivery. Needless to say she get the surprise and I am out the money looking foolish. Terrible service! Sticking with Edible Arrangements, they have never let me down. Should never have tried this.

My boo paid for guaranteed delivery along with a morning delivery. It is now 4pm and nothing. Called customer service and all they said was order was updated to delivery on February 15,2019 with no guarantee of time. So yea my Day is ruined. Would guve them a 0 if I could.

This was a great gift...the roses and carnations were beautiful and the cheesecake squares were delicious!
My fiance passed this year and it's been
Rough...looking at the flowers makes me smile! It was a perfect gift!

We received chocolate covered strawberries as a gift and they arrived mushy; broken and smelled moldy. The berries were very small and had leaked down into the box. Trashed them. I can't believe the FDA allows SB to continue as this is a health issue.

I received a box of one dozen Shari's Berries for my 90th birthday, January 1,2019. The berries were green and the cores and tops were black. I called your customer service number and asked for a coupon for some other article in your gift line. Your agent said there are no coupons so she is sending a replacement order. I will not eat these inferior berries and will advise others to never order them. Perhaps it is not the time of year for San Diego berries. Please send a replacement COUPON. L. Myers, Order #*******358-1

Terrible product. Ive heard the advertisement on the radio for years, so I was excited to sample the chocolate covered strawberries my mother-in-law received for her birthday.

What a major disappointment! I tried 3 different kinds to find that beneath the yummy chocolate were spoiled or half-green strawberries. What a joke!

Just got a delivery of 11 berries in awful shape chocolate cracked all over. Called customer service, the girl said i had the wrong order number after being on hold 16min and: 37 sec. So i went back to the office got the box and guess what no other order #. I am on hold again as I write this! Customer service sucks and now they tell me agin that order # is wrong. Save the money and dip yourself

I ordered 4 chocolate covered cream filled cookies and 12 assorted cake pops for my husband for Valentine's Day. The order arrived on Friday, 2/10/17 as I specified; however the cake pops (which are his favorite) were missing and chocolate truffles sent instead. After spending what I consider a ridiculous amount of time waiting for customer service they agreed to replace the order and send it correctly but that it wouldn't arrive in time for the holiday. I agreed and the second order arrived yesterday 2/15/17 and was exactly the same incorrect order they sent the first time! Needless to say I requested my money back and promised I would never order from them again. It's a shame because they have wonderful product.

I needed to change the delivery address of an order as I received word that the individual would not be there on 1 29 2020. The Customer Service for Sherri's Berries is TERRIBLE! I explained what needing to be done and was placed on hold for 22 min for them to figure out how difficult this is! Going in the 23rd minute of holding, I was told they could not do BUT will TRY to call Fed Ex and have them change it. Twenty three minutes later, I was still holding! I finally hung up the phone! Times have definitely changed with your service. I am very disappointed in the quality of service and lack of English speaking reps. I had the person repeat what they said several times! For heavens sake, "Can I just change the address?" It still is not changed! Good grief

I sent an email as well, only to have it go unanswered.
DWynn