Shari's Berries

Berries arrived 3 days before Valentine's Day and were huge- but upon biting into them the berries were not even ripe all the way through. They were red near the stem part, but then faded to white and two of them were GREEN at the tips, not as in moldy, but as in not ready to pick off the plant! The texture of the berries was off as well as the flavor, so I ended up eating 12 little chocolates that cost $40. I would have rather eaten a dozen store bought candy bars for $10.

I ordered two dozen gourmet dipped chocolate covered strawberries to be delivered for Valentine's day to my boyfriend who works at a big, well-known tire center and auto repair shop that is located on a major road. Not only did they charge me $ 19.99 for shipping, I had to pay an additional $9.99 to guarantee delivery on February 14th, AND an additional $14.99 to guarantee delivery between 8am and 12 noon. When tracking my shipment it said that the business was closed or the customer was not there. The business is most definitely open, my boyfriend has been there all day, and a FedEx truck never entered their lot. When I called the number listed on the website the lady told me she could track the FedEx truck so I could go pick up my order. UNBELIEVABLE! I told her either make sure they get delivered or I want my money back. She claims she issues a refund so hopefully I get my money back! What a scam! Definitely won't order from here or any other radio-promoted businesses again!

I ordered candies to be delivered (paying extra) on Valentine's Day.
The day of, they updated they site to say it was going to be delivered
The day AFTER... unacceptable.
I won't use them again for a major holiday, otherwise they have great product.

I wished I'd looked at online reviews before ordering. Berries not delivered on time but the next day and when they delivered only one of the two balloons that was to have been with the order was WITH the order. I did not want to go thru the 800 number AGAIN as communication was difficult at best with the person on the other end. I sent an Email to their customer service as well as a reply to the email saying it had been delivered. Never heard back form with Email and they did NOT bounce back. Wa stryign to give someone other than 1-880-flowers some business but it was abig mistake.

I ordered a dozen berries for my granddaughter. I got an email confirmation saying the half dozen I ordered had arrived. They indeed NEVER arrived. Also, I paid for a dozen! I called to tell them this and I got an employee who told me she would be happy to charge me another 47 dollars to send out another batch. When I asked to speak to her manager she yelled at me and said the supervisor will tell me the same thing. She continued to interrupt me and say she would be charging me another 47 dollars to get me order out. I will never use this company again!

Paid almost as much for the delivery as two dozen roses and a dozen chocolate covered strawberries. Flowers wilted, strawberries not sweet at all. Did not look nothing like the pictures! Not a happy camper!

Just like to say that I ordered some strawberries from them for Mothers Day for my mother in law. Not only did they not ship on the day specified (I paid extra for it), they sent her the wrong order. When she got them, they were melted and gross. The ice pack went out and the strawberries were ruined. We called and they gave us a choice of money back or resend the strawberries. I felt like they should have done both. We got some reimbursement but my mother in law is still without a mothers day gift. I called and the rep was argumentative with me over the amount. She insisted I rec'd back what was owed to me event though I feel like I got shorted a few bucks. Even so, you think they would go the extra step and still send her something. I was very disappointed. I wish I could post the picture of the strawberries they sent her.

I ordered a dozen strawberries for my parents for Easter (since COVID-19 is keeping us apart). Here is a picture of what I ordered and what they received. I can't even believe this. Absolutely offensive.

First off, they couldn't deliver my order for a whole month after my Mom's birthday. Second, they cancelled my order without telling me they had done so. Now granted once I found out that it would be a month late I still wanted it delivered, I thought it's the thought that count's right? But then they cancelled my order. Now I know next time to use someone else!

Total SCAM!
Smelly. Rotten strawberries. In the trash. Disgusting product. They just dumped the problem on FedEx, without considering the weather conditions. Rotten, smelly strawberries arrived on Saturday, Feb. 15th. Small, smelly, disgusting strawberries went into the trash. They had plenty of time to deliver early instead of late for Valentine's Day. Make your own or get a local source to handle you order with care.

I was suppose to receive my strawberries today for Valentine's Day and my order was sent to another house. When my boyfriend called about the order they told him that their was nothing they could do until tomorrow. You need to make sure your customers recieve what they pay for or refund their money My special day was ruined

I will never order from this company again. I ordered a birthday present 3 weeks ago. I found out today (the day it was to be delivered, the birthday) that they screwed up the address. They said they could resend it but not until next week. I said no. I spent $14 to have it delivered on time. Get that you have to pay more money to make sure it's delivered on time, something they should do anyway.

This is a horrible company with terrible customer service. Bottom line is do not order anything from this company because it will not be delivered when they say it will and they will lie to you directly.

I have been ordering these berries for years, most years I order more than once. The last few times I have sent or ordered these berries they have been both rotten and or extremely small two times they have come rotten the first time was when I sent them to my mother in another state she called me to thank me but told me they were rotten and soggy, the company replace them with extremely tiny berries nothing like pictured the second time was recently I ordered them for my husband for our anniversary, we both took a bite of the small Berry and it was rotten! I tried several others that were also rotten, I called the company which I believe was overseas and they replaced them with extremely tiny berries nothing like what you see in their pictures nothing like what I used to get!
After three times giving them a chance Ive decided I will no longer order sharis berries they take no pride in their product!

Never received the product on mother's day. Can not get through on phone. After many attempts to call I finally got through only to be placed on hold where they lost my call twice. Still have not recieved product or refund. The website will not allow you to send an email because the captcha system produces an error. I am done with this company!

I was unable to visit my mom this Mother's Day due to work schedule. I was very pleased with the quickness and the variety Shari Berries offers. Once I sent it, it was delivered on Mother's Day at a reasonable time. And not only did the delivery man graciously greeted my family and wished my mom a happy mother's day with the gifts and the card from me, but also had a treat for my dogs since he heard them barking. My family enjoyed every little sweet treat and I am so happy to have been able to give something to my mom while I wasn't able to visit her on this holiday. Thank you and I look forward to ordering from here again!

Do Not use Sherries Berries or FruitBouquets.
I bought $20 Groupon. I was ordering Chocolate covered Strawberries. I usually just order thru Groupon. I had a question for Sherries Berries. The girl LeAnne who was taking the call from the Philippines. Took my credit card for $20. She called me back to say there was a clitche they charged my card $288. I saw Red! So angry! They would not get my money bk for 7-10 days. I said you stole and robbed me I want my $$ back! I told them is I stole a berrie fro their store I would be arrested! Disgrace! I live paycheck to paycheck. They didn't even offer to ship my order for free after the nightmare! I never got my money back! I hope Sherries Berries goes out of business and I-800 FruitBouquets! Incompetent company! They don't care about their customers. To wait 7-10 days!

Paid to have items delivered on the 13th and it is the 14th
And they have not arrived as of noon. Called and was placed on hold for over 25 minutes and no one answered. Do not use this company again and I will be challenging his order with my credit card company.

Called to inquire about an oder that was scheduled to be delivered on the Friday before Mothers Day.
Guess what the CSR i tried to talk with said it was scheduled for the 19th. A week late.
P.s. They charged the full amount to the CC already.

Shari berries I received were strawberry were so small wouldn't serve them to no one they were half covered and they left them in the sun no secure box. Some one could have walk up and open them. And the window of delivery is terrible. So I call and they said they would send me more, Never received them and I called back a couple days later." same thing", said they would send never got them. Would recommend them to no one

I was ordering a dozen berries for a birthday and was doing this two weeks in advance. The price started out at $27.98 plus $12.99 standard shipping. Then they added $9.99 for Monday delivery. That brings the shipping charges up to $22.98. When ordering online, I was asked if I preferred morning or afternoon delivery. I put morning not thinking that I would not be charged extra for it. Then the site said my berries would be delivered between 9AM and 9PM. Thats not morning yet I was charged extra for morning delivery - $14.99 more. That brings the delivery charges up to $37.97. My $27.98 berries were now going to cost a total of $72.05! Who does that? I dont know how they stay in business. I called customer service but thats a joke. Needless to say, I did not complete the order.

My mom received her fruit basket but was not happy with it. I contacted customer service and they replaced the product and my mom was very happy. They have great customer recovery and will order again

I unfortunately used this company as the Edible Bouquet was not available in the area for delivery. Extremely disappointed as the delivery fee was 1/3 the cost. And the gift was over priced to begin with.