Best BuyReviews 1,799

I spoke to both Best Buy and FedEx at least 2 times about delivery of my $2,000. Computer. Was assure that the deliver of my computer required a signature by both. Best Buys phone system is designed to push you off and not let you speak to a live person. Then they can't answer any questions, then they can't transfer to the right people who can. Extremely rude customer service and they have no resources to resolve ANYTHING. I waited at home for delivery of a computer that never came - even though the FedEx tracking said it was out for delivery to me. Then the status was changed to delayed on the next day... As of 1 hr before delivery, it still said "delayed". They left it at my front door without signature or any safety consideration at all. I will be returning this computer unopened and never buy again online from Best Buy or if I can help it delivery through FedEx.

My aunt in canada bought a Samsung s9 refurbished and it served me well for the 2 years, I had it. I have really good experience with the products and service

I bought a tv online May 28th 2021. It arrived broken Best Buy sent someone to pick it up June 3rd 2021 it is now November 29th 2021 and I still have not gotten a refund ($1,982). I call 2-3 time a week to find out what is going on and they keep telling me it takes up to 15 days for a refund it's NOVEMBER this is the longest 15days of my life.

I had a bad experience with an order I purchased online from Best Buy. My order # is *******761.
The shipment went into delivery status 1 day after I placed the order and should have delivered the following day. Then apparently it got lost in transit and I called their customer service. They were not helpful at all... they worked off of a script and told me they cannot do anything for me until 7 business days are up. They also would not let me talk to a supervisor. After that they told me it will take another 10 days to figure this out with the carrier and then "maybe" i can qualify for a refund or reshipment. I'm still waiting for them.

Found the computer I wanted to buy for my wife. It was an "In store Only" deal at Best Buy. I go right away and it is not in stock... either a ploy to get more folk in the store or bad inventory management, or a bad decision to look at Best Buy at all...

Best buy is Worst buy. They steal you money, this is facts. I ordered a desktop pc and they didn't have a problem accepting my $1800, so here comes delivery day and mind you the package needed a live signature. So tracking info stated package was delivered and signed by me which was impossible i was at work, so i get home no package and i reach out to worst buy and they tell me there is nothing they can do package was delivered and this situation is closed and final. Yup that easy and no support from them at all. They did not speak with me at all, left me all alone sniffing on that girl named crystal, it was fire too. Anyways i have no way of trying to get anything back and left with $1800 gone and nothing to show for it. Best buy has no ethic, no customer support and for sure 1 less customer. I really despise them as they didn't consider me or even look into who really singed the package. I stay in the los Angeles area and ask you to skip on do business with them and spread the word that best buy are a bunch of thieves.

They ripped me off. They accused me of stealing my own rewards cash. They don't care store level or corporate office.

They owe me 199.99 I cancelled my Geek Squad I have sent letters five calls and they all lie, stating my monies would be returned, this happened July 17th. Never Again JD

I would have left a zero star if they had the option. Just got off the phone with customer service, if you can call it that. Apparently you can not call a local store, you get connected to a national number. Before I could ask a question the representative ask for my account. I dont have an account, that I knew of. I let her know and asked for the computer department. She said ok but she needed my name and phone number. I replied no you don't. I had some generic questions to ask. She literally refused to help me unless I gave e her the information. She then ask if I was,___________ (my name). I ask why she needed the information when she obviously had it. She said I just needed to verify the info before she could help me. I asked how does knowing my info help you give me generic product questions, then i ask for her supervisor. She argued with me and told me there's no point because the supervisor would do exactly what she was doing.
If you are having issues with a customer why wouldn't you pass them off? Either way screw her and best buy. I called local computer place, got my answers, was thoroughly impressed, loved their response and scheduled an appointment.

I have a new computer place

Tried calling best buy to get a price match on a watch. I guess since its a big difference in price they don't want to price match so every time i call i get hung up on. They also made me wait 30 minutes more or less to talk to a representative. They kept giving me the run around saying they need to check again and again, then transferred me to another rep to eventually just leaving me on hold for a while and then eventually being hung up on. Avoid them. The only reason i wanted to purchase through them is because of a gift card that was given to me. Do yourself a favor and go with other stores because bestbuy doesn't value customers like other stores do. If they keep this up they're most likely going to go the way other major retailers (like sears, circuit city, toysrus, etc) went which is bankrupt. I for sure am not buying from them because there's better options that do value customers unlike they do. Another thing i don't like is the fact that when you get a certain percent in bestbuy credit (like %5-%10 back on certain purchases)they give u a limited time to spend it and that is a $#*!ty practice in my opinion. This is another reason i will be going with their competitors who have better deals or don't give you that annoyance that u have to spend the credit right away.

Do not order online, or do pickups. This store will eventually go under due to incompetent management. This is the third and final time I will order from Best Buy. I refuse to shop in a place that takes your personal time for hostage and treat you as though taking your money is doing you a favor. And forget about the "open box" thing. It just seems like a poor bait and switch tactic for you to purchase something more expensive. To Best Buy as a company, if you don't fix your online ecommerce platform, and you inventory management system, you are going to end up on the "history" shelf right along side Circuit City and Radio Shack. And I leave you with these parting words. "Best Buy, your time is not more important than mine!" I will see you on this list soon. https://standardnews.com/defunct-electronic-stores/

I dropped off an AV receiver for repair on 10/21/21 at the Happy Valley AZ store. 2 weeks later-no word. I called the "store number". All phone numbers go to a national call center. I got to a Geek Squad agent in about 10 minutes. The agent put me on hold to look for my order. He never came back! I hung up after 20 min. I called the national number, again, stating that I wanted to lodge a complaint. After a brief hold, the agent connected me to BestBuy HR department. It was evident from the phone tree - no access to customers - how little regard for the customer exists within their entire company. I would stop watching television and listening to music if Best Buy was the only store to sell the equipment. Good bye, Best Buy. Hello, Crutchfield.

I had a very difficult area to mount my 72 inch big screen. I called the guys at Best Buy and they came out within a week and did it for me for $150. I really can't say that I have ever been happier. Thank you guys so much.

I am so disappointed with Best Buy I will probably never shop there again! They sell customers Geek Squad protection that does nothing. It can't be used with the product is under warranty so we have to wait for the warranty to run out. Why do you sell it to us during that time period then?!? We are double covered with a useless waste of money. AND they don't sell the coverage we really need! This is in reference to a recent TV purchase. Now, I'm stuck paying for an item that doesn't work. Watch out for those "protection Plans"!

An Order was placed September 29th 2021 for an iPad Pro 11", apple AirPods, 2nd generation pencil and an apple case for delivery on the 30th. However, no delivery was made.

On September 29th I spoke to an agent Maria Corazon at 12 pm.
Agent stated that package was lost and I can get compensated through replacement or refund. I selected refund.

On Oct 3rd, I received an email around 9 am stating that due to investigation, there will be no refund.
I spoke to Daniela who stated your business said to contact the carrier since they "claimed" the delivery. She then stated that given the new information she would send the information to refund department and stated that I would receive an email within 24 hours which did not happen.

On Oct 4th, I spoke to 2 agents including a supervisor who I was transferred to following up on the issue, who then dropped the call at 4:42 pm while I explained the situation.

I called the head office in MN at 5:12 in which I spoke to Miguel Guzman stated that he would try his best given the back and forth issue. He also stated that he would try to get my refund and would get back to me after speaking to his team. The line then dropped.

Called the head office again, then spoke to Sam who asked company verification questions and later proceeded to read the notes then at 6pm est (their closing time) which is dropped the call.

This is one of the worst experiences I've had with a business. These people do not care about their customers, they only out for your money. Please be careful, DO BOT BUY FROM THEM!

Placed an order on line for smoker on Sept 17th and as of today Sept 29th it is still in progress. They advised delivery on Sept 27th and provided me by email and by phone call that my order was SOLD AND SHIPPED BY best buy, CONFIRMED, AUTHORIZED AND READY TO SHIP. Nothing showed up so I contacted them and response was its coming soon just waiting for a carrier tracking number, still says in progress on my account. Escalated the problem with Customer service and told to wait 3 to 5 days for a response, still waiting... Was lied to several times so far and still no resolution. Ordered as a gift so a let down for the recipient of course. Asked to speak to a manager, none available, asked to have one call me, no response. Stay clear of this company, they train their employees to lie time and time again, can not figure out why anyone would want to work for them. Amazon and Walmart make these guys look like the rookies they are. Even tried to contact their senior management but no way through to them, not surprising though as I would hide to if my organization was this incompetent.

Best Buy is a time wasting, unethical firm that do not honor their commitments. Their chat line strategy seems to be geared toward ignoring direct questions, stalling, transferring to other agents only to start the process over again. Surprised to see here that even 9% recommend them.
I started to order a refrigerator online and clicking buy now was offered either a 10%discount or interest free if I used a BestBuy Card which prompted me to click the apply box. After completing the application the response was that it would be reviewed and I should get an answer in 7-10 days. Within seconds of my reading that an alert appeared that there was a hard credit inquiry, so why should I wait 10 days. My credit score is in the 800's and the last time I applied for a store credit card I was approved within minutes.
I then went to their chat page and told them I did not want to wait up to 10 days before placing the order and asked if they would still give me the 10% if I paid cash or another credit card. Their reply was "Both modes would work", to which I replied, "I realize that, but will I get the 10% discount. Their response was Yes, you get the discount. I then asked How should I go about ordering to which they replied, "While placing the order, during the payment method when you choose the credit card mode of payment and enter the credit card details, the discount will be made automatically. I replied, "OK, so if I use say american express I would then get discount? Their answer was, "Yes.
I then went back and submitted the order with my American Express card. In spite of what they told me, the discount was NOT applied!
I then called chat once more and referred to the previous chat and had to hold while it was pulled up. I explained that I had followed their directions but the full price was charged. At this point it went in circles and during that chat was transferred to 2 other CS agents who pretended not to understand. I was finally told that they could not find the chat (they should have told me that in the first 5 minutes not 40 minutes later) I told them that I had a copy of it and if they gave me an email address I would be happy to attach it. They responded that they would not allow that but I could add it to the chat box. I copied and pasted it but was limited to only a few lines in their box. When I complained about that they asked me to call an 800 # and start over. After having spent nearly 2 hours with all the chats I declined as I did not want the same holds and transfers on the phone.
Their tactics seem geared towards wearing the customer down and hoping they go away. OK it worked as I was out of time at that point.
Wish I had read some of the reviews before shopping Best Buy would have saved me 2 hours and loads of frustration along with a ding on my credit for the inquiry. They should not be offering 10% and then making it impossible.

Placed order > Order marked as delivery attempted, undeliverable, returned and refunded.> Contacted BB > Said they would would correct and have it delivered by 9pm > Felt upset by the fake delivery attempt but felt good they resolved it > Never came > Contacted them > They said I was lying about them saying it would be there by 9pm... wtf? > I argued with them for 40 minutes about it. They gave me 10% off and said it would be delivered the next day > Next day same thing. Marked as attempted but failed and refunded. > Contacted again > Sorry it was out of stock and could not be delivered. Sorry order canceled > Two minutes later > They say it is in stock now. Do you want to order again? > What about my 10% off? Will it be delivered today? > They say no > I ask for manager > Manager tells me to screw off and ends contact... sorry Best Buy. I tried to use you over Amazon and support the box stores. Amazon isn't killing you. You are killing yourself. Never again.

I have used Best Buy for many years. Until this year I have had no problems. But now, it's almost impossible to get to talk to the actual store that you are dealing with. You have to go through a very lengthy process before you can, and that's if you are lucky, actually speak to a real person. The person you get may or most likely may not be in the United States. Then, if you can understand the person who answers the phone, you most likely will have a very hard time trying to explain to them what it is you need. I have been dealing with the Geek Squad at the Cranberry Township, PA store for a couple of years now. At the store the guys there are great, but actually getting to talk to them is practically impossible. Best Buy's phone system is now generated completely by computer. You can call the store's number that you are dealing with but it goes directly to the home based computer system. It's very annoying and extremely time consuming. When you pay over $200.00 a year to be able to speak to a member of the Geek Squad it would be nice if you could talk to the Geek Squad in the store that you are dealing with and not someone who lives half way around the world from you.

I purchased a new Insignia Refrigerator. When the installers arrived, they tore my front door frame apart, did not install the door handles, no instruction on the use and care. After it was turned on... the refrigerator continues to make loud moaning noises. (VERY SUBSTANDARD PRODUCT) I needed an ice maker... a time of 2 PM to 6 PM time frame was set a week after the refrigerator was installed. No one showed that day. I was called later that evening that I was bumped off the schedule and would have to set a new date many days in the future. When asked why they could not come by the following day... they told me that wasn't fair to the customers booked on the following day. Now I am waiting over 30 minutes to talk with their customer service department. This company does not have a service department you can count on. BUYER BEWARE!
I refuse to buy anything from the company again!