Best Buy

Best Buy advertises amazing deals on product that is not in stock. They say free shipping however, they truly do not deliver on that offer. Pun intended. They offer no resolution to an advertised item that has ceased to exist. They refuse to offer a comparable item at the sale cost they advertised. All in all they are the worst in customer satisfaction in my home.

Just try to call a store and speak to an employee. Forget about it. They do not answer the phone. The call, after a few minutes, rolls over to a call center who also id unable to contact the store. The response from the call center employee? "Well, that's Best Buy. They're really busy". Hmm, I guess they're the only busy people in the world. Make a purchase there after this experience? No Way!

It has a lot of electronics that you might need and some other related things, but its really not anything special. You would think that after being around for so long they would improve and stand out in some aspects but its really average.

I'm a big fan of Best Buy. The only reason I didn't give them 5 is pricing, which can be higher than most. However, Best Buy locations I've been to here in WV, always a great experience. Someone always willing to help and I like that.

Brought in computer for repair. They called later and told me it needed a new motherboard. Okay I said, they had one in stock and could replace it. 24 hours later, no updates online and no return calls. And you literally can't call a store for anything.
Got someone at a call center who told me they have to order the part (that was in store) and were waiting on a label? Their call center can't even call the store?! Terrible customer service when even the call center can't contact a store. Best they could do was to request an update to my online status which was still sitting at 'we received your device'. They hadn't even updated my status with the diagnosis they called me about a day before. And was told to replace a part that they had on hand was 7-15 days?! What? Brain surgery doesn't take that long.
Why pay for a $199 service when you don't receive any service? Scam.

No matter what you are looking for if nobody else have it, Best Buy will. And the prices are very competitive. I love the fact that they price match and their employees have excellent knowledge of the products that they sell.

Went to bestbuy today in Daphne Al. The service was so bad. The staff acted like they did not want to be working today.
I had to go all over the store to find some to help me. I do not play to ship there again. Will use Amazon.

I purchased 3 Appliances. One being a dishwasher that came with a free plumbing package.
They could not install the dishwasher the same day as the other appliances due to special plumbing needs.
Set up an appointment to finish the work. Not here as promised, did not call. Spent 3 hrs getting to the bottom of the issue, still not resolved. Beware

Horrible customer service. Horrible return policy. Don't care about customers.
Not surprised anymore why Best Buy have 1,5 stars reviews. Simply avoid Best Buy.
Not recommending to friends and family members

Bought a camera. My trip got cancelled. I went to return but surprised to know the store is charging. 15% re-stocking fee. I told the associate but he was confident I signed agreeing to it. I opened my app and checkout another camera but then it didn't ask me to sign any re-stocking fee.

This is so aweful. Of all the things the store manager was arrogant.

Purchased a phone from best buy and it got lost. I bought insurance for it and made a claim and paid the deductible and 3 and half weeks later I have still to receive a replacement for it. I would like to see them operate without a work phone as long as i have. This is ridiculous service. I have called several times to the same answer, you will receive a gift certificate within 1 to 2 buisness days. Ive been told that 5 times now, and as I write this review I have been on hold for 30 minutes now waiting to talk to a supervisor because I just got told once again I woul receive one in 1 to 2 buisness days pretty much a joke! Wish I could give 0 stars

I tried ordering online but their website is unable to take multiple items in one order! It took the rep on line over 38 minutes to place the order. Only to discover that Best Buy charged my AX the full amount of the order and then another amount and then a third amount! After spending another 24 minutes with a different rep without an answer to 3 charges, I called AX. It turns out the original order taker charged the full amount and then credited it and then charged 2 different amounts to come to the same total! Not one person could explain this to me after all this time with over an hour on the phone. I will never try that again. I am highly dissatisfied and hope this order arrives as a gift to the right address and on time.

I went to Best Buy about a week and a half ago to check out their movie selection. They had a great selection at the Nicholasville Road location in Lexington. The prices were reasonable, I was greeted as I came into the store, an employee asked if I needed help finding anything and check out was quick and easy. What more could you ask for?

I have had one of the worst experiences in dealing with any company ever! We purchased a security system. It didn't work from the start and I spent many hours on the phone trying to get it fixed. Talked to many, many people. Finally, John from install (3rd party)who originally installed it was supposed to come out from 8-12 on Friday. He never showed... again, despite getting confirmations day before from Best Buy. This is after a month of frustration and this was our last attempt. I think most of the problem was with the 3rd party installation company that they contract with Best Buy. It was a terrible experience. Best Buy and Install does not communicate... and install is the worst! We are requesting our money back! Horrible experience!

I have purchased TVs from them twice only to have them be damaged when they were taken out of the box. My mom bought us a camcorder combo that included an SD card and a travel case at Christmas time. The items were shipped to the store nearest us. I got the text alert saying items could be picked up. Waited through the horrendous holiday lines only to find the SD card and case had arrived but not the camcorder. Huh?! We had to wait 11 more days to recieve the camcorder. I think the local store sold ours and then made us wait til they had another shipped but I do not have any proof.

Best Buy the one in Clearwater off Rte 19. I went into the store and the sign at the entrance stated minimum staff sue to Covid. This covid is just about covered but never the less they had minimum staff. The staff was certainly busy taking care of the things they were told or had to do that day. Certainly not helping customers. One staffer was busy talking to I presume a manager but no problem he didn't stop to help anyone. All other staffers were busy doing their own thing. One staffer I asked for help pointed me in a directions as to where I could look. God forbid he leave what he was doing to show me or assist. Other customers were walking around looking for help as well. When it says minimal staff apparently they mean minimal help as well.

I purchased a new monitor for my computer online because it is an inconvenience for me to go to their closest store. My monitor arrived 3 or 4 days after it was supposed to be delivered. I was in process of moving, so this evening when I went to set my computer up with the new monitor, I cannot connect my monitor to the computer because it is missing a cable. Included with the monitor was hdmi to hdmi cable, but I have an older 600 Series Dell desktop which requires d-sub to RGB cable which was not supplied. So online I contacted customer support and got into a chat. All they could tell me was I could send it back for free to do an exchange or refund, or take it to the nearest store. I don't want to do that as either one is a major inconvenience to me. Then the customer service person says they cannot send me a cable. So that means now I have to take time off from work to go to the nearest store to get the freaking cable.

Best Buy gave me notice of delay on the day the computer was scheduled for delivery. They then rescheduled the delivery up to TWO weeks later, without giving me an option to cancel. They have repeatedly refused to cancel the order, even though it still has not shipped. After two attempts to cancel by chat, I was later told on their 800 number that they didn't even have the computer in stock. So, the original delivery date shown on the website was never going to happen to begin with. I was told the only way they can cancel is if I had called them within 30 minutes after making the initial order. Wouldn't you think they should tell me within 30 minutes that it wasn't even in stock? Keep this in mind if you're thinking about ordering from them. Zero responsibility shown in trying to correct. It makes me think they're offering quick shipping on the website to bait you in, then locking you into waiting an excessive amount of time, with no ability to cancel.

I was always a big fan of Best Buy. You can get some good deals, but you can also pay out of the butt for somethings. Recently, there's been a bunch of things being released for the holidays. Their website specified a max number of units on several of the items I was interested in. I have kids of my own and a few nieces and nephews I wanted to buy for. I purchased the max allowable on I believe 2 items. Order went through fine, but then I got an email stating my order had been cancelled due to quantity restrictions. Why list an amount on the site if you're just going to change it on a whim? I couldn't even place a new order for a lesser amount because they were on back order. Really frustrating and really disappointing. I'll go give amazon my business.

The Best Buy web site is a great resource for finding product. Unfortunately, it doesn't easily tell me if a product is in stock and if so, what the in store price is. The best that I can do is determine whether I can pick it up today if I order it on-line. Often, I would like to comparison shop product in the store after doing initial research on line..

Great store, but... what do I need it for? I get my music from iTunes, I buy my computers from Apple,. I don't need car stereos and the only thing I bought at BestBuy is a GPS. That's all they have that I need. TVs? I can get cheaper at CostCo or Walmart.

They miss all the appointments. The scheduling department doesn't even communicate the appointment to customers. I was sitting home waiting for nothing several times until I contacted the service company directly and Best Buy was still trying to schedule a service that the subcontracted company had already completed - pathetic. Now I have been waiting for nothing AGAIN 3 times for my second and last installation booked with Best Buy. Employees at the store are even worse. Inpolite and unhelpful

We were in the store trying to shop for several electronics items, trying to read boxes and digest information so that we could make intelligent buying decisions. But were confronted and chased by several folks trying to sell us solar panels. This is the absolutely last thing we need. We don't want solar panels, and left the store without getting the things we do need. Harassed customers will leave and never return - I can't understand why they allow this. Even if they sell a few solar panels, they need to balance this against the profit loss from other items that customers might have bought if they had stayed.