Best Buy

I love my wall speakers. I am so glad I finally replace the old one I had and it looks so great in my hall. Most of all I can put stuff in and set the timer and don’t have to worry when will it be done nor do I need to check it every minute. Thanks Best Buy PCS.

I ordered a Samsung 55" TV from their website 21 days ago. My card was charged appropriately 2 days later.
Delivery was scheduled BY BEST BUY and I received email and text confirmations.
No one showed up and I was not contacted.
I have tried to call several times and I am hung up on when calling Best Buy@ *******289
The last call, I was told a supervisor will not come to the phone to speak to me because the address in their system is wrong. -- Even though online it is correct.
Best Buy has the WORST customer service. I have to now contact my credit card company to decline the charges because I have been charged but have NO TV!
Terrible experience. My advise -- do not buy from Best Buy even if they have a low price. It's not worth it. I am very sad!

Best Buy covers their real feedbacks!

*****If you want to see the thousands of negative feedback that Best Buy have, go to ***Trust Pilot Reviews***.

No reps, no supervisors will take account for their problems that this big chain store has. You will never see your money again! I went throug 24 people from reps, to supervisors, to waiting on hold for along time to get hung up on a few times, to finally getting an email stating I will not get a refund even though it was an employee of Best Buy who wrote my address wrong for my item to be delivered. They will blame UPS and also you for what went wrong. I will never ever ever shop at this place again, and I will make sure I will let my family and friends know as well.

I will never see $4,000 worth of items I've ordered that I needed. As they closed the investigation when I asked months ago to fix the problem to be escalated. Nothing was done.

No games here. Whatever i order always comes on time. They have some of the best deals.on cell phones from most carriers.If you return an item you can always exchange the item or get a refund with no hassle. Best Buy Best Deal 99 percent of the time.

I ordered and item online for my apple computer. Best Buys online ordering system withdrew the money from my account and then never updated the order. I had to cancel and purchase in person. I normally never shop at Best Buy for this very reason. Use Amazon instead.

Best Buy is the Best! Great products, excellent customer service and competitive prices. I've purchased three computers, a couple of televisions, Beats Speakers, Beats Earphones and many more electronic items.
The only problem I've ever had was the Beats Speaker Box I received was wired for service in Europe. I had absolutely no problems in returning it.

Generally speaking, I have found Best Buy to be a very difficult business to deal with. I had an electronic device that worked for a week, but then stopped working. Because it was a few days from the date that I picked it up, they wouldn't take it back. I have avoided going to Best Buy for the last 4 years because we had such a bad experience w/the Geek Squad. We had a contract, but found their technicians to be unhelpful, and even rude. I need to remember not to ever go to Best Buy again!

Best buys customer service is slipping, I recently had a auto starter installed into my truck it was supposed to take 2 hours to be done, I waited for 6 hours and after hour 3 I complained and the service bay told me to wait and I didn't have a choice, just sit down and they will be done when they get done. So I sat down what could I have done my truck was torn apart and eventually they finished and I left. Needless to say I didn't buy my parents auto starter there or my wifes for Christmas. I had a appointment and they could care less about their customers. Their service is about the same as Kmart and other older chains that have been beaten down by the public demands for excellence.

I ordered a treadmill from bestbuy.com. They committed to delivery on Dec 2. I canceled appointments to be at home during the 12 - 8pm window. I called. They said it was coming. Online portal said it was coming. No show. Scheduled again for Dec 22. Same story happened AGAIN. These guys have a serious process failure. I canceled the order after they stood me up twice.

Best deals and quality products. What I like most about Best Buy is the quality of products and service they offer to their customers. Amazing offers on available products will leave your pocket with a shopping balance. Kudos Best Buy

Ordered a laptop online. An hour later, got an email that my order was cancelled. Along with it, lost a gift card & certificates that were used. Called, and was told my credit card bank had cancelled the order. I called my bank, and they said NO, bestbuy.com cancelled the order. So, they LIED to me. Have already wasted a couple of hours because of this, and I am out the gift card & certificates. Why would I ever want to shop at this POS website again?

Best Buy is really good store and got lots of electronics to offer but too expensive. So in Massachusetts I would go to Microcenter store for most of the electronics purchases. BB is ok for shopping when they have deals on the items you need.

It was finally time to get the bigger, 4k TV of our dreams. Target caught our eye with a sale TV on sale... killer sale. But they were sold out in no time so we checked around and everyone was sold out. So I said just check online... sure enough there it was same sale price with free shipping. So I'm starting there next time to save the grief

Having made several purchases in the past

Consumer Alert! No body should buy anything from Best Buy. Best Buy (BB) hired this company, The Retail Equation (TRE) that is sham for US Consumers. This company will see some serious lawsuits in very near future. I bought indoor/outdoor Cameras and no one at store told me that there will be lag of one minute. Another purchase that was laptop crashed in few days from purchase that was even exchanged by Best Buy Geek Squad and they verified that Laptop was having some factory issues. All these points, that was none of my fault, have valid receipts at return, these points were used against me and I have denial to return any item in future. Which implies that even if it is not consumer fault, it is clearly Best Buys fault, Consumer will be given a warning for no reason that Future returns may be declined. This must stop. I humbly request ever US customer out there to stop buying any product from Best Buy.

A very good collection of accessories for my Macbook pro. I got my Ms office and wireless mouse from them and I'm very impressed after two weeks of intense use. Will definitely use their online purchase service again.

I periodically order from the site and go into the store, and I like the products. Some of the customers are crazy (like in the Brooklyn Atlantic Terminal location). I almost got into a fight with the man in front of me because he was standing too close to me on line (crazy). But not the store's fault. The website has a good selection too, and I've found a lot of really specific pieces of equipment I've needed on there.

Went into the Best Buy at the Vernon Hills location and it was splendid. I needed help choosing a gaming brand and the associate guided me towards SteelSeries.

Purchased on the spot in a short line and couldn't be happier. It was even cheaper than other online sites!

Leaving my computer with them for a minor repair, I was asked if I wanted to give them $100.00 to back up my memory. I asked "Why? The service requested has nothing to do with the memory; isn't that correct? The clerk at service intake agreed that it would not be necessary. Yet, when I picked up my computer, I discovered that Best Buy DID go through the effort to wipe all but six basic programs off from my computer. I have read further reports on this operation and today I will ONLY go into a Best Buy if I need to use a rest room. One of America's absolute WORST!

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Please do not review if you are affiliated or havI've only ever ordered the same item (on 2 different occasions) so I may not be the best judge, but I have to say I had good experiences both times. The items had to be back-ordered which added about 2 weeks to each order, I've had that experience with so many mail order companies that I almost expect it.

The items (David Carradine Tai Chi DVDs, total of 3) were very inexpensive, the packaging and cost of s + h were great and the items looked and worked great when they arrived. I never had to contact customer service so I can't offer anything on that subject.

Although my experience with Bestbuy.com was limited, I highly recommend them (for DVD purchases).

Worst shopping experience ever! I placed a store pickup order on 20th, they said I could pick it up on 27th. But I didn't receive the email on that day so I contacted the customer service immediately via website chat and they told me the item was already in the store and was prepared to be picked up the next day. Then when I contacted them again the next day, the other agent told me the item had been purchased by other customers?! What's the meaning of placing a store pickup order and paying for it in advance if you can't hold my order? Now they just told me sorry there is nothing we can do for you! Still can't believe they just let someone else take the item that I already paid for it. Horrible service!

Bestbuy is good website and there are some great deals every Sunday. The deal is even better if you can buy and pay No US Sales Tax. Please check return policy/warranty carefully. Any defective products, you can return or exchange by due date, if is pass the warranty date, it can be very difficult. Customer service can be helpful if you are lucky to deal with good customer service, it can be difficult, if you can deal with the bad one. Overall is positive experience most of time.

In the last 2 years I have ordered a refrigerator and a dishwasher from them. It took MONTHS to get then installed properly after being delayed months on the first place. One department wasn't communicating with other departments it was an absolute mess. The only way I got it all resolved was filing a BBB claim against them and then someone from executive offices started arranging and handling things. We'll ok buying appliances and installing them that's all a big deal but best buy can't even get the smallest simple things right. Beware pre ordering anything from them. Especially if it's a limited item. They accept more pre orders than they a tally have stock. So by the time they tell you your getting a refund you the item will be sold put e erywhere else and you'll be out of luck. This has happened twice with them. The total tech things is just a scam and their customer service us absolutely horrible.

Best Buy has the worst service. I tried to buy a camera and had picked out the camera and the gear to go with it. The clerk rang it up and the phone rang. I stood there while he had a long conversation with someone. After about 5 minutes, I asked him if he was going to finish my transaction. He told me that he was multitasking! I said I am leaving and left the store.
So he had rung it all up but never got as far as taking my credit card.

So Best Buy lost my business and this guy lost a BIG sale.

That's not the first time I have had lousy service at Best Buy, but it is the last.