Best Buy

I wish I could give this a negative rating. TWICE now we have been bamboozled. First we ordered a dishwasher from the outlet, day of delivery we got an email they were coming 12-3.5pm the dishwasher never showed. Call the customer service number "oh sorry geek squad noticed it was broken when it got to the warehouse" Ok thanks for the heads up as we've been waiting! They let us pick out brand new dishwasher of our choice for that same price. Well Bosch was running a promo so we went the best one. Today our Bosch gets deliverd installed a week later, I run the first load luckily I was home because water was pouring out EVERYWHERE. Ope looks like it wasn't sealed properly so bestbuy can come out Wednesday or order a new one. HOW DOES A NEW DISHWASHER come broken. And how does it happen TWICE. Who works in the warehouse that can't handle products properly WTF! And you can't talk to anyone IN store, which is even more frustrating! NEVER AGAIN.

I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas They are not worthy of anyone's business.

On 1 Feb, I wanted to make a purchase of seasons 2,3&4 of The Last Man on Earth for My Husband. He is Deaf. He enjoyed watching series one, which had closed captions, English Subtitles. Before making my online purchase I went to Bestbuy's on line helpline and did a live chat with their agent. I asked her specifically if the three seasons had CC, s. After investigating she came back online and said " Definitely YES" So I ordered them and a friend of mine in California had them shipped to Australia. They arrived yesterday... and... guess what... they do not have subtitles. Can you imagine my Husband's disappointment. I emailed Bestbuy and did a live chat, so unhelpful. The original enquiry agent gave me incorrect information on a purchase of $140. So incompetent, but, Oh yes, they got a sale. Well... Bestbuy... GOODBYE.

I dropped off an AV receiver for repair on 10/21/21 at the Happy Valley AZ store. 2 weeks later-no word. I called the "store number". All phone numbers go to a national call center. I got to a Geek Squad agent in about 10 minutes. The agent put me on hold to look for my order. He never came back! I hung up after 20 min. I called the national number, again, stating that I wanted to lodge a complaint. After a brief hold, the agent connected me to BestBuy HR department. It was evident from the phone tree - no access to customers - how little regard for the customer exists within their entire company. I would stop watching television and listening to music if Best Buy was the only store to sell the equipment. Good bye, Best Buy. Hello, Crutchfield.

I bought an Amanda dishwasher in September 2020 from Best Buy With a 5 yr warranty. Total was $500.85 It leaves dishes soak and wet, never dries or gets hot enough to clean well. Went to the store, offered to buy the $1200. Top of the line one but they refused to take back the lemon so I am stuck with a piece of junk that needs to be put in the alley. Repair man came twice and said there is nothing wrong with the washer, it's just the way it performs. Thing is all made of plastic so it will never get hot enough. Sharp plastic on inside top door. I Will Never Shop at BB as long as I live. I told my friends and family to never shop there because there is no lemon law at that store.

Not enough room to post all of what happened. I bought a refrigerator open box. I didn't care if it had a scratch on the side, but you think someone would have plugged it in to see if at least the lights come on before they delivered it! It was completely dead on delivery. It is now 18 days since they picked up the dead fridge and I have not yet been reimbursed. Yesterday I went to the store and no one would help me except to say a check was mailed 13 days ago. MAILED! Why not credit the credit card I used? If your mail is like mine you know how "secure" my reimbursement check is. This is just the highlight. There were many other bad customer service issues.

Only reason I bought from them was because of the promised one day shipping. For some reason they shipped my product from California (paid extra for their "expedited shipping") using UPS ground. Literally the other side of the United States from where I live. Called them up to cancel the product, but they said they can't. 1 day shipping became two weeks. Not gonna buy from them again. Not the mention my phone number, CC, and address all got leaked the moment I placed my order. After minutes of my order I received some scam call asking my full CC number saying they are best buy, and surprisingly they know exactly what I ordered.

Customer Service is a joke. I've spent 7 hours on the phone over the past month because of a failed tv delivery. I'm a Total Tech member, but if you need help with anything beyond scheduling an installation, Customer Service has no idea how to help you. Their default response is to transfer you to another department. I have been transferred dozens of times, been disconnected several times, been denied talking to a supervisor, and been offered a gift card that proved to be worthless. Ultimately I gave up trying to work with them. Get your product, get out, and don't look back. Certainly don't waste your time trying to get help.

Don't bother with best buy. They will give you the run around. Their website is defunct. It will send your item to a wrong addresses even when specifically telling it where to ship

And to boot they're un-compassionate, outsourced service will waste your precious time and fill it with lies and canned responses. And will be off absolutely no help at all.

Consider purchasing else where.

Be cautious, I purchased a open box brand new computer, through BestBuy. It showed up a week late. It a cardboard box wrapped with bubble wrap. They said we their associate gives them a refund, they will put it on my card, it should be two weeks.They would not give me an exchange.

We purchased a new washer from Best Buy online. The day it was installed, the installer damaged my new floors, door jams, door in my laundry room (new construction by the way). We have called numerous times, said a claim was submitted and that Sedgwick would be in touch. We call Sedgewick and they advise Best Buy did not submit. Essentially Best Buy does NOT take ownership and they just hope that you will give up. They have no integrity - do not purchase anything from them.

Best Buy sells large appliances that fail within weeks of installation from store staff. The freezer had power (power light indicator on) but the motor was non-functional. Despite the product failure resulting in approximately $500 in pork and venison loss there was no spoilage reimbursement. Best Buy sells faulty items and then fails to stand by any impacts from the sale and installation.

On 4/26 I purchased 2 Samsung phones from the Sunrise, FL Best Buy as my and my wife's phones needed replacing. They shipped from 2 different stores, arrived 5/2. The box from the Florida City store, reference # **************, arrived empty and had a lighter shipping weight. I called Customer Service and opened case # *******. Meanwhile, on 5/1, I bought a third phone form Best Buy. Today, I got an email form Best Buy stating they now refuse to refund payment for the phone that was never sent. I will fight this and no longer patronize Best Buy. I do not recommend doing business with them.

$189 penalty to cancel my membership! Worse, It renews automatically next year and no, they can't stop the renewal now. If I don't call to cancel in time next year it's another $240. Incredibly unbelievable but true as I called two agents and the store to confirm

HORRIBLE CUSTOMER SERVICE

I am truly shocked how horrible my customer service experience was with Geek Squad about Samsung - 6.0 cu. Ft. Freestanding Gas Range. Return and exchange support to happen seven month ago. They still fail to do so.

The *******289 and the stores don't talk to one another. I have had many delivery dates and still return and exchange did not occur. I have talked to many different reps and everyone says the problem has been resolved. They were all wrong and I am the only one paying the price.
I asked to speak to manger they refused to transfer me. I am stuck with not fully function gas range.

I am very surprised a large retailer would be so unorganized and treat a customer that expects a product to work properly.

Ordered an ipad for my mom's anniversary for same day shipping. Didn't get it. Spent 55 mins on call! No ipad for 3 days. Cancelled my order and have a case I'd for refund. All this for one **** ipad. I am done with best buy for ever.

Can shop for products by manufacturer, user ratings, price, color, etc. I love that it's SO easy to narrow down my options.

Also like the option of considering their re-manufactured (used) computer products at an even better price. I've purchased these before and have never had any quality issues over years of use.

I LOVE Best Buy. By Far, favorite store ever! Now they even price match anything online too... Their staff for the most part are actually knowledgeable... and if you get help from someone that's not sure, an expert for the particular field is found easily. Their warranty offerings are also way better than any manufacturer's warranty and they stand behind them strongly.

If you like tech, and gadgets, then this is your place to play with new toys, or check them out. May not always have the best price on display but they do price match so if you see it cheaper say something

Recently got an LG phone on sale for $9.99. It arrive quickly. Two weeks later I got a $10.00 coupon in my email. No minimum purchase required. I'm impressed with the prices and promotions offered. Will be shopping here more often.

I usually compare whatever electronics I'm planning on buying before deciding. Best Buy consistently comes in not only under priced, but always in stock so I can get it the same day.
My last computer had a few bugs - twice- and their Customer Service took it back and gave me a new one, no hassle.

Everytime I've been in the store, help is available if wanted. Liked that you can browse without being hovered over. Products are varied and up to date. Salespeople provide options and don't push added services.

This is probably worst customer experience I can imagine. They put me on hold three different times for about an hour until eventually they just hung up. My tv was supposed to be delivered over an hour ago. Trying to check the order status online was not helpful either. Terrible UI and experience. What a joke of a company.