Best Buy

Horrific experience. Customer service is polite, but after 4 hours talking with 10 different people, repeating the same thing, still no resolution. Only half my order arrived and no one can explain, yet their system says my order was delivered. Delivery service also confirmed half delivery. Now, I am told my undelivered order will be refunded, but I can't get any confirmation email for this and every other customer service person I call has no record of this. A frickin Christmas nightmare. Why I continue to believe in these big box retailers is beyond me...

I have made many different purchases through Best Buy online. Everything I have ordered has come when they said it would. Their deals have always been right. They have an excellent service department. If necessary they have plenty of stores to go directly in person. They might not be the very cheapest but they are usually fair. Especially, if you keep your eye on the daily and weekly deals. For instance the new 17" Mac book Pro w/ Intel core 7 is about $150 cheaper than through the Apple online store.

They lie about the "get it by" date. Their website "reviews" your reviews and doesn't post most negative reviews. (I was a "verified" purchaser for a product and my review never showed up.) Their customer service is just bad, both phone support and at the physical store itself. I had stopped doing business with Best Buy years ago but broke down and ordered something online a week ago. Terrible experience. Fool me once...

I can't believe there are negative comments about Best Buy. Im a customer for over 2 years now and honestly its the best online store I have ever encountered. Prompt service and assistance made me going back to this site.

This is probably worst customer experience I can imagine. They put me on hold three different times for about an hour until eventually they just hung up. My tv was supposed to be delivered over an hour ago. Trying to check the order status online was not helpful either. Terrible UI and experience. What a joke of a company.

So I bought some headphones recently, on sale, very good price. Get an email stating they don't have the item. Hmmm, where have I seen these fake items before (check TigerDirect). Get a $15 credit. OK. Was really pissed though. Went online, after the Black Friday/Boxing Day sale and sure enough, the same item was in stock, and at a store near me. Selected, for pickup, same price + the credit. Viola. This and their horrible site during the large sales are why you get 3 stars. Still, sadly, the only place we have to shop, in Canada for electronics.

Went to Mt Laurel store-good display of dishwashers. Great salesperson, Ordered to be installed. Gave me a 4 hr window. Did not call or text as stated. After 5 hrs, I called. Showed up after 6 hrs. Came in & immediately almost hit a painting on the wall with a soiled cardboard. I said-you almost hit the painting. Response-it was only cardboard. Then left. Supervisor said that he had a back his employee. Compensation for losing almost a day of work & starting over-$50 store credit. Went to Johnnie's Appliances. 1 Hr window. Called and came. Very professional. Faster turnaround. Cheaper price.

I wonder about negative reviews. Why? Yeah it costs much. I got lot of things when was living in US. Delivery is great, product quality is not bad! But not that perfect. You go into deal and you understand what you get, overall happy with their service! Thanks!

My uncle, who is 56 years old filled out an online application for a job at Best Buy and what he encountered was age discrimination. The application asked for all kinds of info, which he said, "figures out your age". When he went down to the local BB some of the younger employees even confirmed this for him, saying that, "older men, and especially women, have no idea how electronics work and they are a "waste of company time". Isn't that illegal, to discriminate by age? BTW, I am writing this for him, not because he is not electronic savvy; he moved to another country (Germany) and got a job with IBM! (Shows how dumb BB is!). They really should get some good attorneys for this is discrimination!

Recently had an order for a steel book DVD pack that was delivered damaged. To begin with, its a nightmare to contact customer service. Their hotline is either automated and hangs up on you or, you deal with someone who doesn't want to be bothered. If you live chat, you can randomly get disconnected at any time. Whatever the case, I was able to speak with an agent that mentioned returning the DVD for an exchange. Okay, so the order gets back to them. A couple days and nothing. Now another agent admits they have the item back and there's no way to supply another. Really? What was the point of pre-ordering and dealing with the games then? Don't appreciate being lied to...

Went to Best Buy today to buy a new charger for our 2 yr old laptop. Was told they don't sell them and can't order them. We were always good customers but no more! I've had it! Geek Squad is a joke too!

The rewards program is neat (I've forgotten what it's called). I think you have a longer time to return, and various other benefits if you are a member.

Nothing wrong with best buy but I prefer Amazon.

For twenty five years I shopped Best Buy exclusively for games, movies, software, and especially computers and electronics. Have noticed policy changes that don't favor customer anymore. Stopped shopping with them 4 years ago and never looked back! I would do without before I ever walked into another of their stores again!

I've purchased two laptops and some electronics and have had no problems with the shipping or products. Because these were somewhat larger, more expensive purchases, I worried whether Is should have just bought them in the store but luckily all my online purchases have been great experiences. Everything came within the estimated time frame and in perfect condition. The website has lots more products than in stores and oftentimes better deals so I definitely recommend taking a look!

They carry more than just what's available in the stores so better chance to find what you want. Descriptions can be a bit conflicting where one product could be as needing assembly but as a single piece. It's a good place to start when checking things out.

I needed a new printer for my small business and got incredible service from the staff. They were not just present and accommodating, they were extremely knowledgeable about all aspects of printers. Great Job Best Buy!

I am so disappointed with Best Buy I will probably never shop there again! They sell customers Geek Squad protection that does nothing. It can't be used with the product is under warranty so we have to wait for the warranty to run out. Why do you sell it to us during that time period then?!? We are double covered with a useless waste of money. AND they don't sell the coverage we really need! This is in reference to a recent TV purchase. Now, I'm stuck paying for an item that doesn't work. Watch out for those "protection Plans"!

I have never received them from the first place after they have charged my account and now they are telling me to contact the Carrier or Law Enforcement for a resolution! I have been shopping at the Best Buy for over 20 years but have never faced this kind of issue! I order my product on Bestbuy.com and packages were lost during the transition of being delivered. I end up not receiving the product and asked Bestbuy to refund my money but their response after a week of investigation came back as " We are Not Responsible for your order!" I decided to file a claim with UPS and also my bank! Guys! Best Buy is no longer what they used to be! Their customer services are all located from out of Country and cannot even understand the half of our concerns! Also, go on the Google and read reviews about this company which i didn't do before I ordered my Laptop! They will be more than happy to throw their customers in the middle of desert without any reasons and explanations!

I ordered a certified open box Asus laptop online from Best Buy yesterday, which was confirmed and money was deducted from my bank account. Yet, within 45 minutes, the item suddenly became unavailable and one of their agent make me change the pickup location assuring me that the order will not be cancelled. Yet, the order was cancelled in less than an hour and I was left without my product. Interestingly, the product was still showing as available in the store I originally ordered it from. Clearly, Best Buy attempts to make a fool of its customers. I would recommend not using Best Buy for any purchase, but instead rely on Amazon or Walmart, which are much more professional and reliable.

As the title says, it is no more "BEST"
Technicians are poorly trained. Customer service is worst. Unless you have more time to hold, you can call them. When you are at their mercy, you know the pain. They keep transferring phones from one to another. Everyone is a supervisor. That is what they call themselves. My refrigerator took 2 months to fix (still broken). Finally, they approved to get a replacement. My elite plus status was downgraded without any notification.
For repairs, they send A&E company. This company will try to experiment your device/appliance. They come one week to check, order parts and then come next week to fix. Even before your device is working, they might have gone away. You have to repeat the same cycle again and again.

Please do yourself a favor and don't geek squad it for anything computer related. They said my home equipment (I just had working the week before) was too old and they could not hook it up.

I called my old tech guy and we figured out they connected our new house wifi incorrectly. I spent a couple of hours on the phone with them and gave them remote log in... nothing accomplished

You also get no refunds if you're dissatisfied. I paid twice...

I also used them for home theatre and they did well there.

It's pretty easy to get around the website and find out details/specs behind the product. However, more often than not I can find some better pricing at Amazon. Product quality is fine though; I've gotten my last laptop there and it's lasted a very long time.

Everything I have purchased from BestBuy.com has been great. (I haven't been too any of their stores). I've ordered small appliances, televisions, batteries, movies, Amazon products that were cheaper here than at Amazon, and also some miscellaneous items. They have deals of the day, a rewards program, and free shipping. I have never had any problems. Shipping is fast and prices seem to be comparable. I would recommend this store highly.