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Best Buy

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Overview

Best Buy has a rating of 2.6 stars from 1,796 reviews, indicating that most customers are generally dissatisfied with their purchases. Best Buy ranks 994th among Electronics sites.

  • Service
    321
  • Value
    280
  • Shipping
    212
  • Returns
    196
  • Quality
    243
Positive reviews (last 12 months): 13.3%
Positive
4
Neutral
0
Negative
26
103
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How would you rate Best Buy?
Top Positive Review

“Love this store!”

Traci G.
10/7/23

I've been super lucky and found some great deals on open box items via the website. Got my son a pretty spectacular gaming laptop for Christmas at around 60% off the regular price.

Top Critical Review

“Steal/ don't deliver/ cancel order:”

Ms. Jo J.
1/9/24

Overall, Best Buy is a complete joke. I've complained to the Better Business Bureau about this company. They are complete rip off. I can't wait until Amazon buys them out and they shut down. They literally stole a package and refused to give me my money back. I found the police report, and they never refunded me for the amount. Then for complaining, they placed me on a no online order or store delivery order List as if I would purchase from them again.

Reviews (1,796)

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Reviews that mention popular keywords

customer service (376) credit card (60) gift card (37) store manager (34) geek squad (129)
Thumbnail of user donn1413
District of Columbia
14 reviews
35 helpful votes
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August 16th, 2015

I like Best Buy because they always have knowledgeable sales staff. I have not purchased in some time, but I have bought TV'S Mac computer, loads of electronics and software. If anything was bad or defective, I knew I was safe in taking it back. I feel you pay a few bucks more at Best Buy, but I also know no one is going to give me bad advice and say we can't take that back it is your fault. It's tough to find stores that are service oriented and want to take care of you. A company like that spends a lot of money in training employees and I appreciate the knowledge.

Tip for consumers:
Best buy in store shopping has always been a safe bet for me.

Service
Value
Returns
Quality
Thumbnail of user marienem
Arizona
5 reviews
12 helpful votes
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November 20th, 2022

As you can see from the pictures the item it's super heavy! It requires 2 people to deliver as has glass and it's fragile!
The delivery guy left at my mailbox, I live in the 3 floor and I also live alone! How tha heck you expect me to take this alone to the third floor? Now I'm stuck waiting for someone to help me because I requested this to be delivered at my door and not at my mailbox room! Bad experience! I suggest you don't put deliverer option if you can't deliver at customers residence! Really upset here!

Tip for consumers:
Don’t get free delivery!!!

Products used:
Desk Table

Service
Value
Shipping
Returns
Quality
Thumbnail of user wills409
Ohio
3 reviews
12 helpful votes
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May 11th, 2022

The variety of products seem fine. The staff is either right there constantly bugging me or nowhere to be found when I do need assistance. When they are assisting they are always in a big hurry and seem to have their minds elsewhere. This has happened to me three out of four times. Otherwise it's a nice store.

Service
Value
Shipping
Quality
Thumbnail of user jiny5
Colorado
3 reviews
4 helpful votes
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December 30th, 2022
Verified purchase

I ordered a mini-fridge appliance online and paid an expedited delivery charge. It turns out that Best Buy delivery carrier OnTrac doesn't even deliver any appliance to my door and with required signature, unless the item is above $500. Customer service is a joke after I had spent hours on the phone with no luck of trying to simply update my phone number and to request a door-to-door delivery as opposed to let them dropping it off like a package in the lobby or mailroom. Also, I was told by customer service reps that once the order is placed online, there's no way to cancel the order unless it's within 30-mins of purchase. I never had these issues with other online merchants like Home Depot or Target once I paid a delivery fee, the appliance will be delivered to my door in-person with my required signature. I don't think I'll ever purchase any appliance online from Best Buy in the future.

Thumbnail of user lilliea6
Texas
20 reviews
14 helpful votes
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September 13th, 2016

Went to Best Buy for my latest printer. After reviewing several brands on line, and deciding on a Canon, we didn't need a sales pitch... Best Buy had the one we wanted in stock so we paid for it. Simple matter of convenience. Do your homework and there's no question as to whether you've bought the right product.

Thumbnail of user morganl256
Texas
3 reviews
0 helpful votes
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March 23rd, 2023

Whenever I walk into one of their stores, I feel like a kid in a candy shop. The selection of electronics is simply impressive. Whether I'm looking for a new laptop, TV, or even some new headphones, I can always find them at Best Buy. Shopping there always feels like a warm and comforting experience.

Thumbnail of user johnk118
Wisconsin
5 reviews
3 helpful votes
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August 29th, 2016

I tried to return a new item for a refund, it was packaged in its original box with all of the items it had when I bought it. After about an hour of heated conversation with the customer service person, his manager and the store manager, and a getting larger by the minute crowd listening, they finally refunded my money. I have not been back in any of their stores since.

Thumbnail of user robb413
Utah
15 reviews
38 helpful votes
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June 28th, 2013

Yes the deals are basically the only reason to go to Best Buy these days. Sometimes in the back they offer super discounts on returned products. Besides that, everything else is slightly overpriced. Best Buy is struggling, we all know this and the company I grew up with is likely heading to extinction in the future unless they innovate.

The most entertaining thing about Best Buy is that Geek Squad. You go there and tell them the problem and they make you feel dumb. It's really only good for people who really don't have a clue about computers at all.

Thumbnail of user siter3
New Jersey
13 reviews
14 helpful votes
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November 1st, 2015

I recently bought a phone case protector from Best Buy, Worked perfectly for over 6-10 months and is still working to this day. It is in superb condition also. I have also bought controllers for different systems and honestly it works but they do not advise you or talk to you about how to put on cases or how the things work. Fair.

Thumbnail of user jacquea2
New York
1 review
1 helpful vote
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September 9th, 2016

Not a question. This place ha NO customer service. I have been trying to get a dryer delivered for 4 days. The first time they went to a different town and stood outside an apartment building for 20 minutes and didn't realize there was no apartment number on the building. Customer service then states they will call back, that was a joke. Took 2 days off work to get this dryer and its 4 hours late on the second day and they said it will be here in an hour. So a dryer that costs $399 plus delivery charges costs me $800. So I have a case number now. Called for a supervisor and was refused that, supervisor is suppose to call me back. Heard that one before, especially with Best Buy.

Tip for consumers:
Buy from another store

Service
Value
Shipping
Thumbnail of user ea1341
Maryland
1 review
0 helpful votes
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May 30th, 2017

Worst customer service ever! They are running me through a phone loop talking to multiple departments because no one can solve a basic problem with a return I made. They acknowledge they received the item but still have not credited my card & they don't know what the hold up is. I'm opening a dispute with my credit card company because talking to Best Buy gets me nowhere.

Thumbnail of user christad58
South Carolina
1 review
0 helpful votes
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January 1st, 2023

We bought a computer with a service plan. We've brought it in 3 times. This last time, we were told that backup/restore was a part of our service plan. The backup was done before it was sent out but the restore wasn't done. When I asked about it at pickup I was told that they can put it on a jump drive since we had already signed for the computer. They charged me $6 for the jump drive and said it would be 10-15 minutes. TWO HOURS later, after several questions about if there's a better way, I was asked by the store manager "Do you want your data or not?" He said they can't control transfer speeds and there was nothing he could do. Terrible service. I would rather buy devices online and take them to an independent repair shop next time. It works out to be about the same price and the service is much better

Tip for consumers:
Do not pay for service plans!! Take it to a local repair shop instead. It's worth paying for whatever you need. Best buy doesn't keep their word

Products used:
Laptop

Thumbnail of user gelindaj
Idaho
7 reviews
43 helpful votes
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June 25th, 2017

I have had to contact GeekSquad 4 times in the last 3 weeks. I get the same Agent notes every time. This is getting really old very fast! They must have there spill of (s**t)
That is already typed up for them to use. It is always I tuned up your computer and cleared Temp Files and bla bla bla bla! I think GeekSquad really sucks. I am going to get rid of Kaspersky and GeekSquad when my time is up. Does anyone have any suggestions on a good protection plan?

Thumbnail of user leilab3
New York
7 reviews
2 helpful votes
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March 11th, 2016

I was looking for a fridge for my first apartment and the guy in the store really helped me out. He knew all about them and what I need to consider when choosing. But the delivery guys were rude. DIdn't take off their shoes and left my apartment dirty after installation.

Thumbnail of user cheryls17
Colorado
1 review
3 helpful votes
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September 15th, 2013

Beware that if you order through BESTBUY.com, the products may be sold by third parties. It is a HUGE hassle to return or exchange anything you order online. I made one order (total of 8 items) and realized some were not what I expected. I need to return 4 items, but have to contact 4 different sellers to take care of it. What a waste of time?! I also have to pay to ship them back too! I'm furious that the store will not take back items sold on THEIR website.

Thumbnail of user jimmyd33
Michigan
9 reviews
5 helpful votes
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October 12th, 2015

This is one of those businesses that you go into looking for someone to help you find a particular item and you walk around the department for 30+ minutes for help and the sales people, (usually barely high school graduate age) walk right passed you to wait on a young person, or are standing shooting the breeze with other late teen or early twenty something sales staff members and totally ignoring you.

Thumbnail of user jel318
Pennsylvania
7 reviews
1 helpful vote
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August 16th, 2016

Never knew about Best buys deal of the day offers and if you have time it's worth checking them out. I got a skylanders starter pack for a great price when it first came out and a Asus tablet for super cheap. It's just one of those things you have to be lucky enough to stumble upon.

Thumbnail of user em3725
Florida
9 reviews
15 helpful votes
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January 10th, 2016

Best Buy is a great store and a wonderful company. They employ very knowledgeable staff in each of there departments. I have found them to be great at customer service. Their pricing is also very competitive.

Thumbnail of user alexisr38
North Carolina
3 reviews
0 helpful votes
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January 18th, 2021

What a wonderful experience dealing with bestbuy. Customer Service was amazing! Beginning right with my first contact a lady named Kelly. She was most helpful and as we went through the whole ordering process. Great experience

Thumbnail of user chrisj398
Canada
4 reviews
31 helpful votes
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April 8th, 2022

The Geek Squad protection etc is a RIP-OFF! They don't honor most of their terms and they try to give you the run around when trying to cancel your subscription.

They'll keep you on hold, hang up, different employees will tell you different things etc.?

It's not worth the hassle! Take your business elsewhere!

Thumbnail of user jackb210
Illinois
1 review
0 helpful votes
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December 17th, 2016

I bought two sonos sound systems and paid to have the Geek Squad come out and install them. They gave me a 4 hour window and never showed up. No phone call, no email, nothing. I later got an email suggesting that I reschedule on line. I rescheduled for the following Saturday between 8 AM and Noon. The following Saturday they were a no show again! 8 hours of my life wasted. I called and talked to a supervisor. They apologized and promised they would be out the following Saturday and would make me the first stop at 8 AM so I don't have to wait another 4 hours. Its now 9:15 AM and I haven't seen them. I will never use Best Buy or Geek Squad again. The worst service experience ever!

Thumbnail of user roberth5439
Virginia
1 review
1 helpful vote
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November 6th, 2022
Verified purchase

I've been a Best Buy customer for over 20 years and have bought a lot of products from them, and appreciate an alternative to Amazon. The customer service has always been good... until now. I bought a rice cooker and had to wait for it to be delivered to my local store for pickup. I got it and the first time I tried to use it, the electronic timer didn't work, which is the whole point of a rice cooker. I brought it back for an exchange, but Best Buy Tysons Corner refused to and were completely unhelpful. They basically said it was my problem to resolve. Guess I will buy from Amazon in the future and not from Best Buy.

Service
Value
Returns
Thumbnail of user carpenl
Canada
3 reviews
1 helpful vote
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December 28th, 2015

I used to work in the US and bought from Best Buy. Their return policy was and still is very general as long as the product you return is in it's original package. They have since opened up in Canada. The store is close to where I live and I shop there often. Because their sales team is not on commission, their sale representatives are not as pushy nor picky and show real interest in helping you. The only problem here in Vancouver is that they don't have much competition.

Thumbnail of user matildan1
GB
3 reviews
10 helpful votes
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August 22nd, 2015

I've ordered a lot through the site using Paypal and have not had a problem. In fact, when my computer changed me to a store out of state, they promptly cancelled the order and sent another. Simple way to shop

Thumbnail of user roxannem182
California
1 review
1 helpful vote
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March 11th, 2022

I bought a stove from Best Buy. Progressively over the year the stove became less operative. After weeks of discussion with Best Buy they referred me to their third party administrator- Sedgwick. Sedgwick is a maze to connect with and nothing gets resolved. It's been months and I'm still navigating a dysfunctional system to work with what has been determined to be a defective product. Do not buy appliances through Best Buy. It's a bad experience if something goes wrong.

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