Best Buy

I bought a stereo, speakers, amp and subwoofer from Best Buy last December. I could not get an appointment until February. I have since been back 4 times and the system still does not work. Last time I took it in they said it was the amp. They replaced it and it now sounds awful. All the speakers never work at the same time. There is a whistling and static from the speakers. The volume will not go up loud enough to be heard while driving on the highway. I do not have a difficult vehicle. It is a Jeep wrangler. I would not recommend any one go to them for stereo installation.

Ordered from sears and they damage by refrigerator. Re-ordered the same one from Best buy and it arrived safe and delivery guys were polite. The price was higher than sears but it was fine since they offered delivery faster. Thank you guys

I Have their Geek Squad "Ask an Agent" on line support. DON'T BUY IT! I've spent the last 10 hours dealing this inept service. Calls were cut off, Online work being incomplete and done wrong, being dropped by CS and while they were on my PC. Supervisors and technicians not following thu, etc., etc., etc. The WORST tech support nightmare I've EVER had!

I major waste of a day dealing with inept people!

Best Buy is the worst company I have ever dealt with and the customer service is awful. I purchased $3,000 worth of appliances in July and I still haven't seen my fridge, but they charge me for it every month on my Best Buy card! They tell me every few weeks it will be delivered and then 6 hours before it's supposed to be here they say they need to reschedule. Customer service keeps you on hold for hours. They hang up on you all the time. The supervisor refuses to speak to you and apparently there is only one supervisor and no other supervisors or managers. I will be canceling my Best Buy Card and never buying from this place again. I told them I would like to return my microwave and oven since I don't have a matching fridge and they refused.

I would take all stars from this company. I paid in full for my whole house appliances purchase. They scheduled a delivery and installation more than 15 times. All they did just promise we will take care this time and did not show up. I had to spend around $3,000 more just because of their mismanagement. I had no cooktop for 3 weeks, no washer/dryer for around 6 weeks and Microwave oven for 2+ months, no ice line on refrigerator, no dishwasher for 2+ months. I spent around $700+ just to install Cooktop and Microwave/Oven. I spent 50+ hours over the phone. And what they reimbursed me? $800. I lose over $2,200. Will never go to BestBuy again.

Delivered brand new TV. Screen is ridiculously cracked. I call to set up exchange. After an hour they tell me to call back tomorrow. They cant set up the exchange because the TV is still listed in transit. Now i have to take another 1/2 day of work for a pick up and delivery and hopenthe new TV is not cracked. I cant wait until they go out of business.

I must say that Best Buy in my eyes was local but they listened to their customers that wanted them to compete with the growing internet sites. They did and I love the way Best Buy evolved to meet our demands. Keep up the good work and if you are reading this; Keep up the awesome job!

I have purchased a car stereo that needed to be installed to find out that the sales person was incorrect in promise time (offered a time when service was not even available) I did not even receive an apology from the manager who was quick to tell me that even though the time had been written on my paperwork by the clerk, I was wrong to think that they would be there at that time...

Best Buy has really high prices. I can find their stuff in other places for much better prices. I gave it 3 stars, because sometimes you can find things you won't find in any other place. So if your looking for something electronic you can't find in the other places you usually buy, go to Best Buy. Their return policy (unless they've changed it) is %15 or so of the purchase. Their Customer service are friendly and helpful.

The prices are high, but the associates are knowledgeable and the quality is great. I like their no questions return policy, and when you buy their warranty you get replacements with no questions. I once had a Kindle Fire that fell off my roof and was run over by a passing car, they replaced it with no questions, I got a giggle from the clerk, but a quick replacement.

Well, I ordered something through best buy and it was paid for by a third party. I had no order number, just my name the address of what was ordered, the name and payee the items and everything you would think they would be able to pull up the order by. They could not and they could not be nastier. You would have thought I was asking them to do something above what their job description was. I just do not understand why people get a job and then are nasty, and not doing the customer service they are supposed to do. From now on all my orders will go through Amazon.com or staples, both have amazing customer service.

On November 26 I went to my local best buy store to check out there selection of laptops. With the help of the store associate I found the one that suited my needs. They did not have one in stock so the associate ordered one giving me a pick up date of December first. On December first i contacted the store to see if my order had arrived, (Horrible automated customer service. I was hung up on twice after spending 30 minutes on hold) and I was informed that they had oversold this product and did not have one to give me to complete the transaction. Now if i was a car salesman and sold one car to two different people I think i would be in trouble legally and my reputation would be damaged.

I ordered a Lenovo laptop online at BestBuy.com where I was able to easily enter 10 gift card codes and a credit card number to complete my purchase. I expected the process to be difficult, but it turned out to be incredibly simple and fast. The website allowed me to keep adding gift cards to pay for the laptop, which I did because I they ranged in value from about $25 to $80 and the laptop cost was $550. My gift cards total was just $5 shy of the total bill, so I had to use my credit card for that small balance. That was easy.
They also offered choices of where to pick up my laptop or to have it shipped to me. I selected the pick up option nearest me and they gave me both email and phone text alerts when the laptop would be ready. I ordered the laptop late at night and picked it up the following morning while in between errands. Perfect!

I call Best Buy before I drive an hour to get to one. I'm transferred to somebody that deals with portable speakers and they asked for my name and number. I tell them that's irrelevant to my question because I don't want unnecessary calls. She hangs up on me. I called back to speak to the store manager and have to choose an option to even get through the system. So I choose option one of people to talk to and hold for 7 minutes before I hang up. Not a store to go to if you need help or assistance. If you know what you want and don't need any assistance you're probably safe going there.

Absolutely terrible experience. Had this new range ordered in advance for delivery, got confirmation of appointment, all set.
On the day of delivery they cancelled the appointment, didnt call/no notification, when i called back, i spend 2 hours trying to figure out and the best solution they could offer was to reschedule in 2 weeks time! Wtf. I removed my existing range to make way for the new one and now i have nothing...

This has been an absolutely disappointing and frustrating experience.

Went in to buy a Macbook Pro and decided it was too much money. I decided on a HP 17" with essentially the same specs. The salesman asked about why i changed my mind and not once did he try to pressure me back to the Mac. They sure have changed at BestBuy.

Of our experiences with Best Buy, my daughters TV was the worst. She bought a 50" console TV. She financed it, and signed a contract. First she told them she wanted to purchase an agreement to have the TV serviced every year, and they checked that off. She repeated that a couple times. She didn't notice until a year later, looking back at the contract after phone calls to Best Buy that they checked off that she did NOT want that service. On line we found many complaints that they never do the servicing anyway. Then at the end, she paid the TV within the allotted time, so there would be no finance charge. If she went past the date, all finance charges would be added. She submitted her final payment on line with a week to spare. Then a bill came, they processed her payment one day late and added the charges. It was a battle, but we proved it was paid on time and they cancelled the charges. So my entire family avoids this store, we don't even enter the doors.

On 1-3-23 I ordered in the store an Onkyo receiver & cables. Tech Support was supposed to install the receiver on 1-14-23. On 1-7-23 I started getting conflicting emails and text messages. The text messages said the order has been canceled and the email said prepare for your delivery. After spending over two hours on hold and text chatting The offshore tech support said yes order is fine. The last text message that came in said everything was canceled. Yes I finally got a cancellation confirmation number. Basically, Tech Support doesn't know what they're doing or what products may or may not be in stock. If you buy from this place, pick it up at the store don't order anything at the store or online. By the way, it's impossible to talk to an employee at the store where you purchased hundreds of dollars worth of equipment.

I faced no issues placing the order or in terms of shipping as well. The service they provided was also very good. One fault I found was that the shipping took a tad bit longer than I expected. All in all, I would rate them 4 stars!

When I was still investing, everyone was betting when they will go the way of Radio Shack. It's probably still the same now. How they survive? I have no idea. Now that one can buy from China directly through Alibaba, how can anyone justify paying more for a retina display dual booting octacore processor tablet - with a keyboard for more than $150? Bye Bye Best Buy!

Everytime I go into best buy I always have a problem getting service. When I ask for one person to help me they tell me it is not their department and they point and tell me to go in another direction. When someone is helping me I feel like I am being rushed and like I am asking too many questions. However when it comes to check out they are very nice. This occurs in Fairfield California store

Had to get police involved. Their delivery crew surrounded me and began threatening me with physical violence. They only backed off when I dialed the police and began taking pictures.

The installation crew pulled apart a gas line, and I asked if they could reconnect it. They became angry when I asked if I could speak to a manager. I ended up having to connect it myself, and I called the gas company to check my work.

A little scary and not exactly what my wife and I expected. We just thought we were ordering an appliance--which they delayed twice (once without notifying us).

When a company is willing to let quality or services drop this far they are probably on the way out.

We will not be visiting Best Buy anymore. Their company has changed a lot, and it seems they only have money to contract their jobs out to the lowest priced thugs they can find.

It took me six cumulative hours on the phone in order to simply place an order due to a website glitch. Several customer service agents had no idea what to do, and either hung up on one me or sent me to other automated phone service goose chases. Then once I ordered the items, the items were changed from deliver to pick up. And then following that, the items were not available to arrive at the advertised time. I was then told I can alternatively, cancel the order, than go to the store and buy and that it was available at a location. It was not available. I have spent more than a days work trying to complete a purchase and ended empty handed. They have no in store customer service, and its all outsourced to South Asia via phone call. However the representatives have no ability to escalate to a management within the United States and have severe limitations in being able to help.