Best Buy

Thank you BB for the fast delivery. Got my HP 15-BS115DX yesterday. I ordered last week through their site and everything went very well. I didn't expect how fast the delivery will be. I am also glad that the package is well sealed and that the set is complete. Once again Thank you so much!

I go to Best Buy for much of my mid level electronic purchases. I am upgrading the Stereo System in my Supra Boat this spring. Supra uses Kenwood so I wanted a new Kenwood Stereo deck that had amp outputs and Sirius radio. It had to be a marine version so I had to buy online. Best Buy had the best price for the marine grade version. Looking forward to blasting the tunes on the lake this summer.

On Sep 27,2020, I promptly ordered an open box Samsung Galaxy Active 2 44 inch Watch and two watch bands. The Watch was guaranteed shipment on Sept 29,2020. I only received the Watch bands and noticed online that the Watch was unavailable until Oct 06,2020, or canceled on that date. At that point, I called every day to receive an update because Oct 06,2020, was excessively long to wait for the Watch. Customer service repeatedly assured me that the fulfillment center was trying to locate the Watch in my local area? From Sept 29,2020-Oct 06,2020, I typically got the runaround and hung up on from customer service. And today, all I was offered 10% off on a new order? I don't appreciate what's going on with BestBuy; I'm incredibly disappointed with them. I've been a remarkably valued customer since 2009. I'm undoubtedly looking into taking my business to my PC Richards or elsewhere.

Two of the Best
With the Friendliest staff year after year
How they do it is beyond me, but these two stores Rock as far as I'm concerned.
I always get in & out on 14th street.
The parking in pentagon city is Bad you have to pay to get out of the Garage,, it's not cheap either well 6$

The day after Thanksgiving, I was looking for a printer cartridge and mine is so expensive. I checked Walmart, Staples, and Best Buy and Best Buy was $10.00 cheaper than Walmart and Staples so I ordered from Best Buy. I also got free shipping on an order that was less than $25.00.

Right after I placed my order, they kept me updated until I got my order and my order shipped very fast.

Great job, Best Buy!

I recently went to Best Buy to purchase an Epson Workforce 3640 printer. My primary interest was to be able to print color photos and to replace a very frustrating to use HP Envy 5660 printer. The store rep that assisted me told me that the 3640 was not what I would want for photos and recommended the Epson XP-830 Expression Premium printer.

I really need to thank that gentleman as this is the best printer I have ever had for photo printing and it is very good for some document printing and coping as well, so long as you do not print or copy large multipage documents. This printer does everything I wanted and delivers exceptional quality photos and crisp documents. It is also very easy to use and user friendly.

JP

My husband and I had heard about Best Buys point system from our friend (caucasian), and decided to get a credit card. We purchased two Large Screen televisions, a desktop computer, a laptop, a washing machine, and today a dryer. I happened to ask about my points after I made my purchase, and was told that I didn't have any. I asked why? They told me that it should have been offered during my purchases, but most of them were online. I called and spoke with a Customer Care Rep that told me that she couldn't help me. I then was transferred to a forign speaking person, and she offered me nothing. We're African American, and feel that this is a discrimination issue.

Best Buy is a lot like Staples, they won't usually have what you want but can be found to have similar enough things, however they often have nothing like what you want. And the prices make you wish Walmart or Target had what you end up buying because you know you've overpaid... But unlike Staples or Walmart/Target, you can at least find staffers/employees to help, or at least try to help

I bought a laptop at Best Buy. I had a problem that they kept my laptop for a few months trying to get it fixed. But when they couldn't in time they replaced it and gave me a credit. So they are a company that takes care of there customers. Good Job Best Buy.

Recently purchased 19k worth of bestbuy products. Sony camera, lens,LG appliance entire kitchen, microwave,Range, dishwasher, refrigerator, 86" LG, Sonos everything and Ring alarms. Went to purchase alexa echo and ask to make sure this will go under my total tech as well. Was informed non of my things were coverd anymore. Mind you i used a bestbuy card for some of my purchases. We had no emails, alerts, calls, or no notification of any sorts to informs us that total tech payments was due. Staff wasnt trying to help us at all. Could even give us an ansewer or any help. On top of that the day of delivery they took my appliance to another location and then came with a Damaged refrigerator.

I bought an item online, they shipped it to me and I found it was not working so they simply told me to return it to any local outlet and they will provide me with a refund. This relates to 30 days or less.
The downside to Bestbuy is the local stores don't have much of everything in stock as they get what they get from their main warehouse so buying online is usually where I have to go to buy from BestBuy but returns cost nothing and there is no RMA's or hassle providing you do it within 30 days. 4 stars for BestBuy as its a good store but it doesn't carry everything locally.

Never thought I'd enjoy earbuds this much. Got these WobbleTech Wireless Earbuds from Best Buy last week, and they've become my constant companion. The site was easy to navigate, and checkout was smoth. They delivered it in just three days, pretty impressive.The sound quality is really top-notch, and the battery life is very good. I've been using them while running, commuting, you name it. The noise cancellation is good too, just enough to keep the world at bay. Solid purchase.

We ordered a W/D to be delivered to our condo. We also requested that they be hooked up. In the delivery instructions I was very emphatic that there is a 10 ton weight limit on trucks in our parking lot. I told 3 people about this and it was written on the order. They arrived with a 20 ton truck which resulted in a longer and more time consuming delivery than they had planned for. When they went to install the w/d the outlet for the dryer was wrong. So they did nothing with the dryer. They did not hook the plug into the dryer nor did they attach the vent tubing. They also did attach the plug to the washer or plug it in. It seemed as if they were rushing to get out of here because bringing the wrong truck made them late for other deliveries. Had I known the service would be this bad I would have shopped elsewhere and will do so from now on. I should have known better. I highly value good customer service. It is what sets businesses apart. Best Buy's customer service is crappy.

Products are great but the techs inside are dumb, they know less abut the tv's they are trying to sell than they do N. Korea.
They will lie and tell you what ever provider you have provides 4k content even though VERY few providers offer it and when they do its VERY limited. Bad customer service, my dad trusted one of them and broght home a 3000$ sony and was very unhappy about viewing options. Wish hed have asked me befor he went shopping.

Best Buy is dog$#*!. I've been going through the process of ordering a Macbook Pro for the past week, dealt with about 7 different $#*!ed employees, was told about 5 different discounts which all turned out to be false and they gave me a 2 week lead date after telling me that I would receive the computer in 2 days at the time of order. At this point I'm pretty close to cancelling this $#*! and paying more from Apple just so I know I'm not dealing with a bunch of morons. I will NEVER buy anything from them again. You guys blow.

I ordered a product online for same day store pickup in my area. 4hours later I still heard nothing from Bestbuy and the order status showed as " preparing". I called the store 3 times, each time i got an automated massage and then put on hold for nearly 40 minutes. While on hold I tried Best Buy's customer service chat but the person on the other side, while polite and really trying couldn't help. I then called Best Buy's toll free number and after spending more time on hold i finally was told that the store didn't actually have the product (despite showing it in stock). Apparently instead of letting me know it wasn't going to be available same day (allowing me to check availability in other near by store) they ordered it from their warehouse for following day pick up. Needless to say I cancelled my order and will probably never shop Best Buy again.

Bestbuy customer service is the worst. The technician had me waiting from 12:00 noon to 7:00pm and never showed up. Someone called me after 7:00 pm and said that my product wasn't available for pick up. This's the product that I have paid for three weeks ago. I'm very disappointed in bestbuy service.

I was trying to buy an espresso maker on-line and engaged in their on-line chat session for a price match. Best Buy had what I wanted in Silver and another retailer had the same item but in black, a point I made clear in my chat session. I sent a link to the competitors site along with Best Buys SKU. The on-line "specialist" said they would match the price after purchase. I proceeded to make my purchase and sent him the order # for price adjustment. At this time, he stated that he could not match the price since it was a different color. You would think that someone at best Buy would honor the price the on-line chat "specialist" offered. They did not. They did however tell me that I should buy the product from the other retailer. I will NEVER shop Best buy again!

I bought a TV at Best Buy on Sunday, 7/17/22. I was going to pick it up in the store, in Durham NC, but the sales person told me they could deliver it free the following Friday. Today is 8/11, and it's the 5th delivery date that Best Buy has provided me, and still no TV. No call to let me know it isn't coming, just no delivery. I actually did receive a damaged TV on the fourth delivery date provided. I will absolutely never purchase anything from Best Buy again, and that's where I've purchased appliances and computers over the last decade or so. I've now ordered the same TV from Amazon, and I trust that they will deliver it to me. How has Best Buy gone SO down-hill...

I have spent thousands using the BB credit card. I'm an Elite Plus member. I recently used one of my certificates ($5) reward to purchase batteries. I canceled when I realized the batteries were not available on the day I need them. Best Buy doesn't stock 9v batteries?! I canceled the order. Anyway, my $5 certificate was not refunded back. And, come to think of it, this was not the first time. Their FAQ said it takes a few business days. It's been over 5.

I love Best Buy. I buy most of my electronics from Best Buy. But after spending over $10K over the last 8 months using their credit card, I don't feel particularly appreciated as an "Elite Plus" member. I'm in the market for a better rewards system -- an honest one which can show real appreciation.

This is a good online shop to buy all of the electronic devices that you need because they have a very huge slection. I wanted a good phone and i was able to get one at a good one a good price and it works so well. The service was great and what I loved most about him was how fast they were able to deliver what I had ordered.

I pressed a dish washer, refrigerator, cooktop, wall oven and pull out microwave. We bought the day after Thanksgiving. We new we would not want items until January. They had taken off Microwave know idea why. Never told us the cook top and wall oven would not be in until March. Now I have been with out stove sense December because I am redoing Kitchen. We could not wait that long. Changed the wall oven and Cooke top. Thought everything was done. Was told had to talk to same sales person because of price difference. Was told would take 2 weeks to get cooktop oven. My husband had to go back because that was unexceptible. Was told we would get the dish washer and refrigerator a week earlier. When the day came we did not get our order. Call and said 2 weeks later with the oven. Now my husband has to go back and talk to them. Very disappointed. With trying to get my order.

When you shop the online version of the store you never know who the seller really is. You can't filter to see who really has the product & can't search what is in stock for nearby locations with prices. We can't buy everything online. Sometimes you just need to know the price so you can compare local retailers.
I looked online for a new modum router... we will just say I waited to much time and effort trying to browse and compare what they had (or did have for that matter).