Best Buy

Bought a washer/dryer combo for $1700 August 2nd and first available install was Sept 13th. Fast forward to today (Sept 12th) Best Buy calls me at 3:25pm to tell me the dryer that's being installed tomorrow doesn't exist and their (Best Buy's) warehouse just updated them today. I spoke with Shannon on the phone who said to give her 10-15 minutes to find a replacement and another install date (Next avail was Oct 18th or something.

They sold me an item that doesn't exist to sell. I've waited a month and a half, but don't worry, you can get another install date in mid-October.

I went to best buy yesterday to buy a Samsung 65 inch curved TV but instead was
Sold a smart TV. When I called to ask why I was sold the wrong TV I was given the run around as to which department I needed to speak to. Finally got someone on the phone and was told how they took them upon them self to upgrade my TV. I was told I would be given a $400 discount on the TV but never received it. They also sold me a curve sound bar for what reason I don't have a curve TV. I am a disabled person who they saw as an easy con like he will never know. Only plus I can say is that they where willing to exchange the TV but only i would be downgrading because the TV the sold me is top market bull I'm very disappointed

I love that i can finance stuff on my best buy card interest free! We were able to get things for our new home when we were really tight on cash, and pay it off easily later!

Bought a Samsung Range Slideout (Model #NE58F9500SS) and windster range hood with installation. New tile floor had just been installed. When we pulled the stove out there were no leg leveling devices for the front side of the stove. Once we noticed that we started inspecting more closely and found they did not install the child anti tip control. The installers did not discuss altering the installation nor taking the leg levelling devices so the stove could be leveled. I am unsure about liability if a child happens to grab and pull. If I was able and younger we could have checked and known the leg levelling parts were missing.

Now I have called with no response multiple times with no return. Called corporate and corporate called the store manager that promised faithfully she would return my call. Still NOTHING About at wits end

My favorite thing about Best Buy is comparing several slightly different versions of the exact same device. It really gets my heart racing trying to make sure I get the best deal.

I've shopped and purchased on the website several times and had stuff forwarded to the store so I could pick it up quicker. Only drawback is sometimes hard to find things! :(

Depending on which store, which country and which sales associate you shop with, the experience ranges from pretty good to bloody awful. Best showroom, buy elsewhere!

Happened a couple months ago but buyer beware! Needed a new laptop so I went to their store and purchased one. I also decided to throw in a chill pad for it since the last laptop overheated a few times. I paid and while the associate was bagging up my order I decided to go look at phone cases. I went to pick up my shopping bag and left. I didn't look inside, that was my fault but when I got home I realized chill pad was not in the bag! I called their customer service right away since the store had already closed and the guy sounded a little skeptical, I get it but said they would review their cameras and get back to me. I'm thinking awesome, as soon as they realize their mistake I can get said chill pad. I called them back the next day and had to explain all over again. I was on hold for 45 minutes before I gave up. I called the store directly, same run around. They said they would do inventory and if they found an extra one they would contact me. I stopped holding my breath a while back. That's $50 I consider stolen from me by Best Buy. What really gets me is that the bill with everything was over $1050. Why would I make it up just to get an extra chill pad? What possible reason would I have to scam them over $50 after I just spent $1000? Oh well, they lost me as a customer because it's not right. Many places sell electronics. Sorry it's long but this is therapeutic for me. Hope you have a better experience. Check your bags please!

We have had the Geek Squad service for a few years, and been very happy when we used them at the Anderson SC store. Today my wife contacted the Geek Squad to help with her computer which is one of the three covered in our contract. Nope, no account for us, so the wife paid $200 for the service. When I got home and found out, I called the Anderson SC store. Sure enough, we have an account until Oct 2019. It is currently Nov 2018.So, to get a refund, I have to call an 800 number. When I finally get thru the layered recorded menus, I get a person that I can't understand. I tried for 10 minutes or so. I have no clue what the person's first language was, so I hung up and called in again. Finally get thru the menus, and again, some guy that I can't even understand his "hello" or whatever he said. I guess we are out the $200, plus the second plan. All I can do now, is find a new service, and not to back to Best Buy again. I spent 30 minutes this evening trying to get thru to someone who spoke English at Best Buy. Nope, you can't get there from here!

I bought an $800 TV online on 11/29@ 1:00 p.m. with same day/1 hr pick up since in store p/u not an available option. Waited until 7:00, drove 45 mins to store and waited until 8:55(Curb side pick up closing at 9) and pulled up to store front. A nice employee came out, looked up my order then said, it has not been picked due to holidays, Black Friday, Cyber Monday... that it would be ready next day. Within 5 mins of leaving the store, I receive email that order is ready for pick up. By then, store was closed. Picked up TV next day.

On 12/5@ 11:00 a.m. I decide to give them another go, buy 2 TVs for $460 online with same day/1 hr pick up, since in store was not an available option, ran other errands picking up items I had ordered from other stores, while in the area I stop by around 7:00 and inquire about items. Got same line about holidays, Black Friday, Cyber Monday... Blah, Blah, Blah, and that order had not even been scheduled to be picked yet, to check back on Sunday. As of 12:00 p.m. on Sunday, order is still showing in process.
After this purchase, I will DEFINITELY NOT do any online, possible even NO business at all with Best Buy in the future. I fully understand retail during the holidays, but DO NOT POST promises you cannot stand by or like the first event, have it ready for pick up minutes after customer leaves and have store closed where they cannot return to pick up.

Placed order > Order marked as delivery attempted, undeliverable, returned and refunded.> Contacted BB > Said they would would correct and have it delivered by 9pm > Felt upset by the fake delivery attempt but felt good they resolved it > Never came > Contacted them > They said I was lying about them saying it would be there by 9pm... wtf? > I argued with them for 40 minutes about it. They gave me 10% off and said it would be delivered the next day > Next day same thing. Marked as attempted but failed and refunded. > Contacted again > Sorry it was out of stock and could not be delivered. Sorry order canceled > Two minutes later > They say it is in stock now. Do you want to order again? > What about my 10% off? Will it be delivered today? > They say no > I ask for manager > Manager tells me to screw off and ends contact... sorry Best Buy. I tried to use you over Amazon and support the box stores. Amazon isn't killing you. You are killing yourself. Never again.

Best Buy STOLE & LIED to us $200! Do NOT order from this HORRIBLE COMPANY!
We never received the package. FedEx shows a photo of a house that isn't even OURS. We do not even live in a house! We called, explained the home in the photo is not ours, a quick google search can prove this. They stated after being on hold many times, and an hour later a refund would be made and a confirmation email would be sent within 24hrs. After 3 days and no email, we chatted to see an update to be immediately told no case was ever documented of our call. We were more less called liars by the chat rep, and told to file a police report?! Are you kidding me? So your motto is to lie to your customers saying you're refunding them to get them to go away and hope they never notice? I'm sorry but that's sickening. You stole from your customers, you lied to your customers, your chat rep was a rude, horrendous to us claiming no record, no note, nothing of our call was made. That's beyond messed up business. You've wasted our time, our money, and stole from us. We will not be letting this drop and heard everywhere.

WHILE ALL COMPANIES ARE HAVING A HARD TIME, THIS ONE HAS GONE TO HELL. AS A BUSINESS WE BUY TONS OF APPLIANCES. NOW WE CANNOT EVEN GET THEM TO KEEP AN APPOINTMENT, INSTALL CORRECTLY, ANSWER THE PHONE OR KEEP THE PROMISES MADE BY CUSTOMER SERVICE. EVEN THE CHATS ARE BULL. THEY JUST GET ANOTHER PERSON. DO NOT BUY FROM THEM,

I have purchased most of my electronics from here as they have the best protection plan that covers everything. I've dropped enough laptops to not want to deal without that again

Staff don't always know what they are doing but you usually can find someone who does eventually.

They have all the accessories I need and I am glad for the selection.

I wish i could give negative stars to bestbuy for their entire services. I placed order for kitchen appliances package back in February 2020. I got partial delivery like 2 out of 5 items ordered even after getting confirmation 2 days before delivery. At first, i paid the whole amount at the time purchase and all the items were in bestbuy inventory but after a gap of 2 months between purchase and delivery, i was informed that one of your item is no more available and there is no time frame available for that item. Why did you sell item to somebody when its not available in your inventory and if it was available at the time of purchase, keep it on your inventory as its already sold to somebody. Secondly, when the order delivered there were still 2 items missing which never was told before. On the top of all, i spent 2 days just to get to help through online chat and customer support which is terrible experience oh gosh taking hours of hours waiting time. Once i got someone on the phone i was put on hold for another hour. What a great service bestbuy is offering.

I purchased a new PC I had Geek squad load it and they installed an anti-virus software that was a trial run. After the first week my PC would not connect my connection provider came out and tried everything - i called Best Buy somewhere along the purchase process the after support package was not added and their attitude was too bad so sad! I spoke with a manager who told me if he gave me a diagnostics for free he would have to give it to everyone his attitude was disgusting- so was their corporate response who basically sent me a couple of emails saying sorry after I had identified that the problem was the anti-virus software they had loaded on to my computer! I removed it reactivated my usual antivirus software that also found a worm strange as I had hardly been able to connect to the internet at all so had not been able to surf... Hmmm? Interesting - awful people awful store the worst customer service experience ever! All they want is your money then bye bye too bad so sad! Because they think they have the market share... we will see.

Once I bought an HP All-in-one printer from them after three months I went to buy one of the four colors inks used by this type of printer, by coincidence I saw the same guy how sold me the printer, when he starts to look for the ink and when he didn't find it, he just looked at me and told me, why you bought this kind of old printer? I looked at him and I was shocked, I couldn't even reply to him, I just left the place and didn't come back again and try to avoid buying from Best Buy since then. This happened to me three years ago

"Worst and rude customer service, hard to believe"
Order a treadmill with installation service ($1300) online, and my ordeal began.
They will fix the appointment with a window of 12 pm-8 pm and never shows up.
When my wife calls them for the update, their answer was we did not feel like delivering it today. Can you believe that? When my wife says, we wasted a day of work waiting for the day as we need it urgently. The BestBuy customer representative response was. "Why you fix an appointment on your working day/!" Can you believe this? I would accept the statement if they delivered the item. Here I am after more than a month still waiting for the item, and today is the third time they have not shown up; probably they didn't feel like it. The customer representative was rude each time you call them; it takes forever to get the right person. Then the person will promise a lot and deliver nothing. I promise to stay away from this company, and this one is honest promise will never advise my friend to order anything from this company. I suffer from not listening to my friend due to a couple of average experiences in the past. The treadmill installation service available locally for $90; we paid $200 to best buy in the hope of better service and looked at their service.

Did you know that Best Buy sells their Computers at a loss and only make money on accessories and warranty plans?! It's True! If you need a computer this is the place to buy it! Also Look for OPEN BOXES for even BETTER DISCOUNTS! If your smart you will also get the Geek Squad policies! They are worth it! Need a Computer? Buy yours from Best Buy! They also have INCREDIBLE BLACK FRIDAY DEALS! I am going to get everyone a computer for X-Mas! I have spent more money at Best Buy than I do in groceries!

Purchased a TV on Nov 27, scheduled the delivery for Dec 2nd... received 2 e-mails, 4 text messages and 1 call the night before.

Waited 6 hours for the courrier to arrive and nothing, no notification about any delay.

I had to contact customer service, and after 1 hour I got confirmation that my TV never made it AND it will ONLY be delivered by Dec 8th!

For the 2nd time in the past 3 weeks I have attempted to call my local BestBuy store in Clearwater, FL to ask a question. In each instance, I was put on hold for over 25 minutes only to have my call disconnected without ever speaking to anyone.

I recently had a dismal experience with Best Buy, which has led me to leave this one-star review. When my devices malfunctioned, Best Buy didn't step up to either replace them or provide a refund. The Geek Squad member I interacted with seemed ill-equipped to handle the situation, and the overall service was nothing short of dismissive.

Approximately a year ago, I made a significant purchase, including a modem and router, with a four-year protection plan. Despite investing $450 in these products and the protection plan, I was left with no choice but to accept a $450 gift card refund after only a year. This falls far short of what a protection plan should deliver – I expected a proper refund, not just store credit. To add insult to injury, no replacements were available in any of their stores.

In summary, it's best to exercise caution when considering Best Buy and their "protection plans." They've failed to fulfill their commitments, leaving customers like me deeply unsatisfied. This unfortunate experience has shaken my loyalty to Best Buy, and I would strongly advise potential customers to be wary of their unsatisfactory service and questionable protection plans.