Best Buy

Geek Squad is the worst. They are incredibly slow. Nobody knows what anyone else is saying or doing. They lie. They tell you one price one day and double it the next. You can't speak to a supervisor. No one returns your call as promised. The web site is useless. If you go in a store, most employees are just standing around.

I like that you can pay online and pick up in store. The prices are somewhat competitive and you have to do a lot of research to know what you are really getting for a laptop or computer for the price since they offer many "package deals". I tend to only buy items I know a lot about from this site. The warranty options are great and I've had a problem with using their warranties. I also like the membership points option.

So the in store friendly ness is good but at the geek squad they look at it for only like a few minutes then tell you that it's going too need diagnostic and that's like 100 bucks and that's not even guarantee they will find the issue

After claims and disputes made with Best Buy, I still have yet to receive my refund on a purchase made 12/8/2021 that was damaged in the mail and UPS filed the claim on 12/21/2021. They then told me on the phone today that $129.39 was refunded to my account which I have no documentation of on my account and my purchase was made for $181.64. I filed another claim today so hopefully, I will be refunded. Their reply so far has been "The documentation shows you did not cancel the service or return the merchandise according to the merchant's terms". If I never received it how can I return it? I also called them on 12/21/2021 to let them know UPS said it was damaged and what did I need to do. They said "once the claim is submitted by UPS, you will receive a refund". 3.5 months later I am still fighting to get a refund. I'd give them 0 stars if it were an option.

The delivery team called 30 min before delivery, called again that they were in the building, and disappeared. It took over an hour on the phone with customer support to learn that they left due to a parking issue. The resolution the customer support team is suggesting is "Nothing can be done today. Will call you tomorrow."

The most disgusting customer support I have seen. The *******289 support number, is horrible. I have been dealing with an issue since Nov 11,2022, which a local supervisor was supposed to handle, and he said to call this number because it was corporate. IT IS NOT! It goes into a black hole overseas. Still my issue has not been solved and this particular local supervisor poorly handled it. I want Best Buy to contact me directly so I can put a formal complaint. Which in turn, if you all notice, you cant get in touch directly with them. It tells you something. ZERO STARS.

Only some people can create accounts. You have to create account to buy. When I try to create an account it won't let me. So I go onto their message boards and post a question, and someone named Melissa sent me a very rude racist message and basically said my kind was not welcome there. Thank God for Amazon.

I purchased an item. I was charged $200+ more than I authorized. Screen shots to prove it. No one at Best Buy can help, their service is terrible. Good thing I paid on my credit card and they will take care of it. Best Buy is awful

Extremely Dangerous to buy from Best Buy. It can off shoot and they can charge you without delivering the product and claim that they have delivered. My experience with Best buy has been horrible and they just made me suffer to get a refund after they misplaced my order and kept me hanging by committing that they will refund but at the end did not refund my 900.99 USD. I lost this money for free because of their unethical false claims of delivery of the order. They talk softly with customer but they don't shy away from tricking you and loot you when they mismanage shipments. They tied up with FedEx which is another company who have no value towards customers. I would suggest not to buy on this platform. Once trouble catches you they will dump you and they wont care about the customers. Please have some shame on the cheap tricks that you play with your customers!

I truly enjoy shopping at Best Buy for my electronics and video connections. With their ample selection, usually, it's a one-stop deal. But, another courtesy that I really appreciate is their willingness to steer you to competitors and other outlets that might be able to satisfy my needs. These are the 2 main factors that persuade me to start my searches at Best Buy.

Best Buy almost always has great product and excellent service.

The only reason to place it below a 5 is that there are times when it is difficult to acquire said service. It isn't always easy to find help in the store. And while there are occasionally those employees who would rather chat than help you, I refuse to hold that against the company as a whole.

Great company, excellent service, excellent product. They could afford to higher one or two more folks during heavy traffic times. :)

Don't fall for it, the BB appliance delivery is the worst. You order online and think it's all great and then they email and call and say the delivery date has been changed. They often cannot fulfill their delivery promise. Home Depot and Lowes sell many of the same appliances at similar rates and never seem to have terrible delivery issues like BB. Beware!

Purchase a product from this store thinking I will had 30 days to returned if not satisfied. After three weeks I tried to return product, but It was rejected because the time limit for Best Buy for returns is 15 days. Also when you return product within time limit, they charge 15% penalty as restocking fee.

They will be changing the name to 'WORST BUY' soon. Shameful GREED, to lure customers to purchase things, one does not need. And then to not be able to return it even if it has never even been opened within the 4 days over the return policy, with a real life catastrophe. Even refuse to give store credit, so we can make a purchase later. Insecure about their sales, therefore the must force customers to pick something we dont really need the same day. Pathetic!

I will never shop there again. I had to go back twice because they sold me equipment that did not match what I asked for. The store I went to is in an enormous shopping center, and I had a very hard time finding the store. The voice mail said it was "next to...[another store]". It was no where near that store. I kept trying to get a real person at Best Buy, and was on Hold forever. When real person finally answered, they were not able to give me coherent directions. Best Buy is a crock.

I recently purchased a couple things for my iPhone through Best Buy - I realize I could have just driven a few miles there but there's never a guarantee that the story will carry what I need. These devices will replace the current gear, and bring a whole lot of new and awesome features that your wrist will surely want.The best buy is very quality and some offers to customers.So i like the best buy service.

Though a very organized outfit, they have something to be desired with prices! Why should it cost me $200 to just have a membership for computer repair. They used to charge $75 for the same exact thing. Guess they need to make money. Also, their return policies stink. I dreaded ever having to return something for they act like as if you kicked their dog or something. I don't need that and I especially don't need to pay higher prices on things either!

BestBuy is the biggest seller company in the world and has more workers than top ten others companies combined. It has absolutely everything you possibly could desire. It's not as good as Amazon, but still, its way close to you and you can actually try the thing you buying with your own hands.

I went into this store for the first time looking to buy a refrigerator and received the most helpful and friendly customer service who was super competent and informative. It took me less than hour for the order to be placed and paid. Best of all it was delivered in 2 days. I commend their customer service and I am highly satisfied with my purchase there.

I have been shopping at best buy for a few years. In the last year I bought 2 Samsung tablets for my grandson and myself as well as a Sony camera. Customer service was very good. They have changed their return policy from 30 days to 2 weeks and that isn't enough time to check something properly. I also bought a LG large screen TV and it had a sale sign with free DVD player. I started paying and they said it had ended and refused to give me the sale price or dvd player. I was very upset and ask for supervisor. They would not give me the sale. Normally I would have left the store buy since I had been there so long and all the trouble I did buy it. I didn't go back got a couple of years.

I spend a lot of time on the road and this makes shopping for hardware a pain. I've been let down by the promised delivery times on the Best Buy website several times. The selection is great, and the prices are OK (I don't mind paying more for the convenience of "everything under one roof"), but I'm only willing to use Best Buy for the collect at store option now.

Even then, I've had a few issues with my order "going missing", but usually the staff are helpful enough with this.

I had bought the refrigerator at Best Buy. However, the first bad service after the delivery the guy who is instruct the freight he was try to rushing to finish and without check to make sure everything is alright before he leaves. After they left I find out my refrigerator was leaking. The water were everywhere. I try to call them back they send the other term come in next day but this time these two guys made my sink water stop working then I have to call them again and they are try to refuse it. This is driving me nuts. I used bought stuff in Home Depot or Sear never have a problem like this before. I will never return back to shop at Best Buy anymore.

I went to Best Buy with the intention of walking out with a new computer. All the employees were engaged in discussions among themselves. I hate to beg people to take my money so I walked out thinking the employee at the door would ask " did you find everything today?" Two employees at the door... taking to each other. What has happened to customer service. Last year I signed a contract with the Geek Squad to fix my laptop. After almost a year of trying, with each service making the computer worst, I asked for a refund so I could take it elsewhere to get it fixed. They relented and finally gave me almost all the price back. It is sad that they are the only major computer store nearby.