Best Buy

You are an absolute fool if you purchase from the Green Bay store where purchasing and instillation is involved.

Don't purchase from them. Purchase locally where they will return your calls and service you.

I had an absolutely terrible experience with these non caring and on their own terms people.

Avoid!

There should never be a time in any business when you call and they don't answer the phone for 30 minutes. I am currently still on the phone on hold right now and to show you how much time I have I decided to write a review. I have one simple question about a product. Thanks for nothing. Thanks for a solid business strategy and customer service. Real solid. Great job. Do better. Also I'm at 32 minutes on hold now.

I recently purchased a coffee maker on line. 10 days later I noticed the item I purchased was cheaper a three different stores their return policy was if you see a lower price on line or in store we will match the price, but hidden some where else on their site you have to search for it, is a full page off exclusions that amount to they don't price match the the way it states on the main page. Because of this I will never shop best buy ever again and I will tell all my friends of my experience

Best Buy is very alluring with its large array of exciting electronics. However, they use tricks to get customers into high interest debt, and they also use tricks to avoid standing behind their warranties.

For 10 years I tell the Geek Squad that comes to install stuff in my home that they should look around and come up with suggestions of other products that could better integrate all the electronics in the home.
They have no clue. They are not Apple geniuses. They are installers.

Somebody at Best Buy should get to the point I was 10 years ago and see that it makes sense to upgrade the Geek Squad that comes to your home to be useful in the sales area as well.

Bought $2200 worth of appliances, stove, dishwasher, micro wave. Found a better price when bundled with a competitor of $140, BestBuy would not match the price I got. It's a shame when a lumber yard out sales an appliance giant for the same exact products.

Bestbuy used to be the place to go for electronics. I suppose appliances are still okay there, but I can't bring myself to get out of bed, put pants on, and drive to a building when I can have newegg ship the same thing for a better price.

As good as it gets, i love this store they have never done me wrong.
I bought an alienware computer and a few days later it went on sale with $250 off, i took it back and they refunded then resold it at the lower price.

Excellent service!

I ordered all new kitchen appliances. Fridge came no problem. Range, microwave, and dishwasher and were delivered 2 weeks later. Though I paid for installation kits, install, and haul off for the old stuff, they just dropped the new appliances off and said we lied about having paid for this despite a receipt. 2 afternoons in a row now, trying to get things straightened out with them, and to reschedule the installation. It will likely be more than 2 weeks from now, but I am still waiting on them to reschedule. Call them worst buy. They are the worst. I will never do business with Best Buy again as long as I live.

I like being able to order something and either have it shipped or picked up.

Biggest problem is that during busy times, you can still end up standing in line. But i feel like that is a local problem since they will check people out at the pick up and don't check to see if anyone just wants to pick up.

I can't say all experiences with Best Buy is as horrible as this store. I am a total tech member but will never go to Best buy again. I was sold the wrong product that I was told was correct as to what I purchased.printer ink. It was not. I went to take it back and exchange unopened and was rudely told to basically suck it and 89. $. I'm not rich. When I got upset he told me to leave his store and escorted out like a shoplifter for trying to make an exchange. I'm requesting upper management review of video footage because this was unacceptable in any way. I was also told by Marshall and rude employee it's not their job to get correct items for anyone. Exact words

Bestbuy is honestly the best place to shop electronics. Never had a problem with my purchases so far, and i'm planning to get much more from their site... especially, now that christmas is coming, it's gonna be creazy! Hope their customer service can take it

Spend over 3,000 there in an hour on appliances, and when they arrive two of them are broken. Ridiculous! Best buy did nothing. They claim to give you a 30 day gaurantee. But then say they can't get anyone to you within that amount of time so their "gaurantee" is no good. Call the manufacturer! Absolutely ridiculous way to treat loyal customers. They don't have to worry about my family spending anymore money there!

Bought a whole line of Samsung kitchen appliances from Mays Landing, NJ store (Refrigerator, dishwasher and stove). Warranty on brand new fridge was for a year. Decided to decline their "extended" warranty not expecting appliances to be as poor of quality as they were. 2 years on the nose after purchase fridge stopped cooling, over a $1000 would cost to repair. Came back to store, spoke to store manager Mike, zero accountability or desire to help. Basically he kept on saying once out of store they have no responsibility for product. That is all well and fine, but I expect more out of a company I've been very loyal over many years (he acknowledged it too because we could clearly see my Best Buy purchases the last few years). Based on many reviews I found online I strongly believe Samsung refrigerators are lemons and should not be pedaled by reputed retailers. Unless Best Buy or Samsung make it right never again am I purchasing from either.

For this Holiday Season, I ordered big screen TV and sound box. I found better price with other web site. But as I read the reviews, the sites were claimed broken screens at the time of arrivals. I did know I didn't want to waste my time to return bringing back the large screens around. However I found few reviews on Best Buy, saying well packaged shipments with double boxes. The review was true. I was very amazed to see delivered large box, which didn't have store name. Even from the size of box, you could guess it is a large screen TV. And it was double boxed. I was very pleased.
I always have good experience with Best Buy, either with home delivered or store pick ups. I also like the choices I have on the products. They also have good sales on major holidays.

Deceptive, sneaky employees lose sales by defeating my using a legitimate discount which I paid for twice!
Buying and delivery is mostly fine…until you need easy help (online)…. Then wasted time and aggravation. On multiple occasions the reps did not understand a simple issue and they handed me off causing me to repeat lost dialogue; or they simply disconnected me - 'technical problem.' Right! Further, they went out of their way to avoid honoring incentives. It seems managed by prior burger flippers or online gamers, maybe children?

Horrible attempts to reach a living person not a bot for account help online. Big deal w vision and severe hearing loss n Zero help during Covid. Worst part bots come up fine on trying to help but are never apparently passed onto Real People. Cannot get anything in writing and any person. Appalled esp after months inpatient and In recovery. Their lack of assistance for a physical issue disability has hurt my credit. No other company has been so obstinate and unhelpful. I'm about to take all my purchases and dump them and tell my family whose 3 business uses them.

Dont ever buy on line. TERRIBLE. Bought a T. V. package promotion $2720. Scheduled home delivery for a week later due to my being out of state. They send a order confirmation but with 3 different deliveries being sent by UPS within two days. Thus expensive electrical products left outside for 5 days. They would not change delivery date or allow pick up in store even though they hadn't even had a UPS tracking number yet and the order was still being processed.

In the past few months I have placed several orders from Best Buy. Every single one has arrived damaged. Packages were either squashed or flattened or open. The shipping box was always perfect, so it's Best Buy's shipping department that's at fault. They are actually sending people the damaged products. I have been giving my relatives and friends squashed gifts!

The last product I bought was a new DVD and it arrived open and used.

Every time I chat with them I get an employee who has no idea what he's doing and wastes my time back and forth asking me the same questions over and over.

I am boycotting this company for good. They promise amazing service on their webpage but then they never deliver. Outrageous!

The store really has a great range of pretty anything on their shelves. The minus for this store is the service itself - you need to insist on attention a bit when you need it. Someone could say its okay that the representatives ignore you and do not annoy with offers but still it could be better.

I placed a $4600. 00 order with Best Buy, they gave me a delivery date for the new T. V. & all seemed good.
The next day they send an email saying the T. V. mount will be delayed, ok things happen. The next day with in 1 minute of two of the items in this order being delivered, they sent an email & said the delivery date would have to be changed with no explanation. Best Buy has taken this approach since they hit a lull, they will advertise availability & once the order has been billed or partially delivered they change the delivery to fit their needs, or they don't have availability & tell you that they do so you will place the order. Sad state of affairs for what used to be a decent company! I will never make another purchase of any kind from Best Buy! I have been a Platinum member for the last 8 years, way to chase your loyal customers away.

I purchased a used iPhone from best buy to replace one that was broken. I paid 465.00 for it. When I received it I connected it to my Verizon account and immediately started having problems. It would not stay connected to the network, you had to turn it off and on to reconnect, and it would only stay connected for a short time. I took it to Verizon who said it was the phone itself. I contacted Best Buy who agreed the phone was defective and sent me a shipping label to return it. It was received bu Best buy on March 16. They informed me that it would take 10-14 business days for the refund. After 14 days no refund was issued. I contacted Best Buy who said they "accidentally" sent the phone back to me for some reason. So now I have a broken phone that they held onto for a month. Best Buy is now saying the return period has passed. Unbelievable! Save your time and money and stick with Amazon!

The transaction appeared to go through at the time, however, got an email requesting validation of info the next day. That's cool. Gave info, but Still hadn't been completed the following morning. Eventually received confirmation ordered had been processed the next day. They actually pulled a credit report on me for a Visa paid $250 microwave. I don't like that. Other entities now assume I have debt with Best Buy. Ugg.