BetabrandReviews 194

Paid a lot of money for a pair of jeans that I never received. I will not order anything from them again.

I placed an order on 7/20/2023 and my cc was charged that day. Still no merchandise and all I get from customer service is we are working hard to get you your merchandise. Like their product but not this much - there are others.

I was a repeat costumer of this company and loved their stuff. I have been waiting months for my orders and by the looks of these reviews and those on other sites, it looks like I am not alone. I have been getting the run-around by Betabrand stating the problem is 'warehouse issues.' The only communication I've had from this company since I ordered has been initiated by me and it is like pulling teeth trying to get any information. Lately, I was told I would receive further communication once they receive an update from their warehouse and have not a week later. Again, I will have to follow-up.

Whether I ever receive my orders or not is irrelevant at this point, I am put-off from ever ordering from Betabrand again.

Placed my order early June and it is now late July and after inquiring about my order, they let me know that there were warehouse issues and that it would ship soon. Two weeks pass and I request an update and was told that there was no longer an estimated time of arrival and basically that it would ship when it ships. Another 2 weeks pass and one of my pants is cancelled without any explanation. A day after that I receive a shipping notification that the other pair of pants were shipped. It's been over a week and those pair of pants were never shipped because they still have not been scanned into the shipping service's system. They are printing shipping labels to make it appear that your order is being shipped soon. I have requested a cancellation since it's now been almost 2 months since I placed the order. This is completely unacceptable and I'm not sure how they continue to run promos for their product when they do not ship orders that have been placed. I have received over 50 promo emails from the time I placed the order until today. 1000% would not recommend this brand to anyone.

Still waiting and they haven't even shipped. I got sale pants but still paid what I coinsider a lot of yoga dress pants but a friend said they were so comfy. I'll never buy again. One and done. Saw a review it took 6 weeks to receive, let's hope I don't wait that long

I ordered 3 pair of pants that showed available. After a month of no product, I called and they said they had the pants but had issues in their warehouse. I asked for ETA and they gave a 3 week ETA. I went through this exact same scenario every month for 2 more months and finally cancelled the order. They then sent me an email saying they had the pants in stock and they were available for shipping. I ordered again. This time at a more discounted rate. That was over 2 weeks ago and the pants still haven't shipped. Very disappointed as this company started out with excellent customer service and was able to meet their commitments. Now they don't seem to have a phone # to call, just an email or chat option. Hope they can turn things around because they are one of the few companies that sell tall pants.

It's too bad they cannot ship in a timely manner as they have great pants. I'm sure they must have cashflow problems. I agree with others. They charge your credit card when you place the order, not when they ship. This will ultimately be there downfall. If I don't receive my order by next week, I will cancel and get a refund then probably not order again. Such a pity. They spend so much on advertising to gain my business and loyalty, then lose it over shipping issues.

I ordered a pair of black pants on 5/7/2023.
After 2 weeks with no update, I contacted customer service (on 5/21/23) via email. They said, "Our warehouse team has encountered unforeseen issues impacting fulfillment and causing delays, and do not anticipate being able to ship your order until the end of May." At this point, that was only 9 days away. So I waited.
3+ weeks later, I still hadn't received an update, so I emailed customer service again on 6/14/23. They said, "It is now expected to be shipped by the end of June (we hope it's sooner!)"
3 weeks after that, I got an email on 7/6/23, saying that they are canceling my order due to "unforeseen (and very inconvenient) delays" at their factory. This was 2 MONTHS after I paid for my order.

I'm very disappointed in what this company has become. I have several pairs of Betabrand pants that I have purchased over the years (since about 2015). The last pair I bought (and received) over a year ago had major quality issues. Clearly this company has been going downhill for a while.
My major complaint is that they NEVER attempted to contact me to inform me of the delays. I had to email them for information. What kind of company takes the customer's money and doesn't bother to let them know about "delays"? I will never purchase from this company again.

First, let me say I love my dress yoga pants. I placed an order on March 11th, and I received the tops but not the 2 pairs of pants; okay, some items are pre-orders. I tracked the order, and the status is on its way on May 5th, 2023. After back-and-forth communications with the company, they explained the supply and shipping challenges. I escalated the situation to my credit provider, and Betabrand is offering a partial refund. So make it make sense; I don't get the goods, and you get to keep my money. BETA-******* confirmed

I placed an order on April 1 and today is July 3. My order still hasn't shipped. The reply I continually get is there is a problem at the warehouse or it will ship mid month or by the end of the month. Meanwhile, my credit card was charged when the order was placed. They have had the benefit of using my money for three months. Let's hope they issue a refund quickly when I cancel my order.

Update: I contacted customer service once again and was told that my order should ship by the second week of July. Within a day or two, I received an email not telling me that my order was shipped but that a refund has been processed. As much as I like their pants, I will not be purchasing anything from them ever again. Poor customer service, you can't call them, you either have to do chat or email. Poor communication within the company. One department doesn't know what the other is doing. Terrible internal organization. 2023-07-08.

Thank you for reading my review.

Ordered jeans look pants May 8. Nothing was said about a delay. They were $109 - not cheap! They keep changing the shipping date - now it's mid-July. They sent me an email apologizing and asking me if I'd like to cancel and get a refund. I answered yes. Then they sent an email saying they cannot cancel the order. I'm seeing a lot of these same complaints on this site. They take your money immediately once you order, and then hold on to it 2 to 3 months before you get the product.

There should be a class action lawsuit by now with this kind of deceptive business practice. I'm filing a dispute with my credit card company.

I'm also unsubscribing from this company. Too bad because the pants are really nice, but it's not worth the hassle!

I placed an order almost 3 months ago, they charge your card right away but never ship the product. Be careful! I contacted them several times trying to cancel and they say it's already "batched" and cannot be cancelled. I check tracking but never changes from ordered to shipped. I again wait weeks but no product. This company may be going out of business be careful ordering from them!

I placed an order, making sure NOT to choose anything the site said was delayed shipping. After placing my order they immediately charged my card but now two months later they still haven't shipped the pants! But they have my money. Always the same excuse. Warehouse delays. They can't ship my pants but they still send emails every day saying they're having sales or specials. How can they keep selling if they don't ship what was sold and paid for? So disappointing.

I placed order in April 1st week with expedited shipping. I waited until third week of April to send an email to customer care. After two emails, they responded saying due to warehouse issues my order will be shipped in May 2nd week. I emailed again in may3rd week then the response was may end. Its june 10th, not received any email about shipping yet.please be aware of this site.

I ordered the dress yoga pant a while back and was very happy with the fit and quality. I decided to order another pair April 20,2023. It was to have shipped in May. It is now June 7 and I can not even track them with the tracking but it always errors out. I tried calling over and over and get a busy signal. And it looks like the San Francisco store has closed. Soooo. I will ask for a refund I guess. Ugh..

Placed order April 25 for 2-3 business day delivery. Reached out for update end of April, told issues at warehouse and will ship mid-May. It is now May 24,40 days later, still no order and no update. Will never use again.

It's been two months since I ordered. Nothing when I ordered said they were back ordered or that shipping would take two months. They had zero communication regarding their inventory. I've reached out twice to ask where my items are and I continue to get they will ship out soon. Mid May, then end of May. It's ridiculous and such a horrible business practice. How are they still in business?

I have ordered from this company before and know they have a good product but my order was placed over a month ago and still nothing. Customer service says they are sorry for the delay and item will ship in 2 -3 weeks! This is not acceptable. I shouldn't have to chase down customer service to inquire. I should get apology updates regularly as well as some kind of good will compensation. It's a competitive world out there. Still hope to receive my order at some point.

I used to absolutely love the black yoga dress pants. Until recently. I've maybe washed this pair 5 times and they came out of my washer looking like this! I just bought them in January 15,2023! Its APRIL! I contacted Betabrand and inquired as to why this pair did this. Their response? See photo. Basically "oh darn it's over 90 days, too bad so sad". I was ONE WEEK past the 90 days. When paying $128 for a pair of pants I truly expect better customer service, and a better product. I wash them in cold water and hang them dry. I'll find another company. This one has turned into trash.