BeyondMenu

Waited 1 hour for our food delivery - no word. I called restaurant to be told that the order was cancelled by BM. Called Beyond Menu who said they tried to call and couldn't reach me - though no call registered on my phone. Without emailing me or trying to call again they just cancelled the order. Again no notification. Restaurant now processing the order directly and dinner will arrive another hour later (2 hours total). Just call restaurant directly - do not use BM.

First and last time I'll use this service. When I called the customer service line, it went to a voicemail. The delivery man apologized for it being so late but no other follow up and never received a call back from the message I left.

1 - There is no real way to contact them. You can leave them a message on their site and you will NEVER get a response, I have tried about 12 times.

2 - Food mods are not an option ever?!? I like ordering pizza for example. If I order from any pizza place on this site, and if I choose a named special pizza, I have no option to add extra toppings. WTF?

Like many below me, I ordered online, went to the restaurant for pick-up and found BeyondMenu had cancelled the order. They said they "called" and got no reply. Maybe because I was on my way to the restaurant, if, in fact, they called. If they need to call to confirm, then why are we online and state this on the website.

I went to place an order at our favorite Japanese take-out. I had to register with beyondmenu.com to do so. I also placed my order and entered my credit card info. When my son went to pickup our order, he was told it was never received. I called the phone number for beyondmenu.com and my call went directly to voice mail. I left a detailed message, along with a call back number. It is now 4.5 hours later, with no returned call from beyondmenu.com. I tried searching "Previous Orders" on their site. In incorrect grammar I received a "Not ordered" message.

They called me many times saying they are the best online ordering service, I signed up with them. But a month later I found out they are actually hijacking my google listing. When I called and ask to release my page back. They never did. And never got my money back either. Worse online ordering ever.

I ordered pizza with Beyond Menu for my son's sleep over and THEY canceled the order! They "attempted to contact me" by calling but hung up without leaving any message. Then when I called an hour later after finding an email that they had cancelled the order I was told I was being rude for getting upset and that my order was canceled because "the restaurant had an open problem". I asked three times if I heard right and apparently I heard right, Whatever that means! I will never use them again - nor Villa Roma Pizza as long as they use them. Adding in response to Beyond Menu response below that I contact them: No, I won't call your company. I tried that already and the person I spoke with didn't even make sense. It's a scam company as seen by the many many reviews on here. I feel like I got off lucky!

If I could have given no stars I would have. These people are not customer friendly and they do not try to help you in anyway. I would not order through them ever again. If your people (restaurants) are rude that should be a problem with your company. I called to cancel the order that did not get canceled. The restaurant lied and said they had already sent the driver out when in fact he had not left the store. I explained to beyondmenu and they did not care. Total waste of time and yes it was a chinese food order.

A restaurant website used this company for their online orders and they are the WORST!

I called the restaurant and told them to cancel their service so they do not lose good return customers like me.

I placed an order at 6:30pm and they called to verify my credit card 15 minutes later.
Over an hour and no food. I called them back and they said their rep had not been able to get a hold of me so they put the order on hold, I told them that was a lie as I has did verify the credit card and gave them the time off my phone this was done. They then said the problem was with their security people who had not called the restaurant to clear the order.

These jokers should not be in business!

What happen is I have told the beyond-menu that we want the customer to come and pay at store only and they said "Okay" but what happen yesterday is the customer said they already paid with beyond-menu. So we can't close order because the customer not going to pay with us. We try to email person name "Alice" she the one taking care of our problem all the time. She didn't answer. Today we try to called beyond-menu and some guy have pick up and listen to our problem and he ask for order number from yesterday that have problem. His attitude when he talk with us was not a nice attitude at all. (Maybe because he don't understand what I'm said) While I'm try to find order number he just hang up.

I don't know what everyone else is complaining about. I ordered my food through this site and everything went through immediately, and they got my order right on time. Paid for it on the site, and everything went smoothly. The reviews scared me and made me think I was making the wrong move, going through a third party.

They took the liberty of cancelling my order and I did not find out until I got to the restaurant. I called them and they could not provide me a reason as to why. I had to wait 30 minutes to get an order for a very hungry office of people. I do nor recommend

I've used this before without much difficulty but tonight the app never seemed to finish processing my credit card. I couldn't find any way to refresh or check wtf was going on. Finally had to call the restaurant and guess what? They did have my order and were preparing it. This does not, however, fill me with confidence in the security of my information. I will never use this app again. I found this site because I had to search for help and I must say I am in total agreement with all the negative reviews.

BeyondMenu has no value or morals. I've remove them from my Google Business Listing many times... so they hacked my account to add it back on multipy times. They do that so they can ride on your existing customers thru Google Business Listings and make their fees off your existing customers without investing to bring you new customers. These freeloaders wont cancel the service as I requested many times either as it's been going on several years now. Beware of this company!

I placed an order, no confirmation, just asumed and walked to restaurant. They tell me no order received. When I showed them the email, they said orders from beyondmenu never get through, this happens all the time. I had to place another order that took a half hour. Got home with food more than an hour after initial order. I sent the website an email explaining the situation, never even got a response (more than a week ago).

I ordered Yokohama from this website in Harrisburg and got my food in a timely manner. Only thing was when I got an email there wasn't an estimated time of arrival so I did get a little nervous. Other than that it was great!

Called to ask why their menu site said that the billing and zip code I provided was invalid, and was given no answer over "call your bank". The representative seemed to have no desire to help or even attempt to help and figure out the issue.

This app just allowed me to order from a restaurant that is CLOSED! I've never had a food site tell me I should have known the restaurant was closed. That's why I went on line to order. I should be able to trust the app, not allowed to place an order that will never arrive then tell me I have to wait 5 days to get my money back. Horrible, will never order from anywhere that uses this app!

I place order online for pick up. Almost I m out side the restaurant beyondmenu cancel my order. They call me and no sorry no apologize. They tell me story we have problem with restaurant.
Order #*******
Pick up
Placed Time:
10/4 1:52 PM
Requested Time:
ASAP
Payment Method:
Pay at Store
Order Total:
$8.56
After 20 min
Dear customer,
We have cancelled the online order #******* from restaurant Singh Saab.
If you have any questions, please call us at *******590, we will be happy to assist

Ordered Chinese food from local restaurant, paid on line. Waited almost an hour for food to arrive. Finally call the restaurant and was informed that Beyond Menu had called them and stated I had cancelled my order. What? I never cancelled my order and my credit card was charged. Restaurant was apologetic and stated they will call Beyond Menu. I better get a credit on my credit card or they'll be hearing from me.

I am very glad that I read the reviews first because I was very close to placing an order until I got to the checkout page and noticed that they only accept Visa and Mastercard. I then decided to look at the reviews and it was a wise choice to make. Thank you everyone that added a review about this scam site!

I got charged for a food order and recieved email confirmation that the order would be delivered. After waiting over an hour i called the restaurant. They never received the order. I have sent in a request for a refund from beyondmenu. Hopefully there is no issue getting it.

Everyone I pay with a credit card I get fraud on my card. You credit card information is not secured. The first time it happened on one of my cards I used at 2 different places not sure which place caused credit card breach. I used a different card and the only charge for months. A few days later credit card fraud. Do not trust Beyond Menu to keep information secured.