BeyondMenu

I ordered once using beyond menu and everything was fine. The second time, my food order was wrong. The restaurant said that beyond menu had submitted the wrong order and I had to talk to them to get my money back or to get the right food. I called beyond menu for an hour trying to get a live person. Once I did, they told me they had to call the restaurant and would call me back. Later they call back and say that the restaurant won't fix the problem, so I'm out of luck because the restaurant is the one who charges the card. Of course, the restaurant says it's beyond menu's problem. When I asked to speak to a supervisor at beyond menu, they said they can't transfer the call to a supervisor and that someone would call me back in the next couple of days. Still waiting on that call. NEVER USING AGAIN!

I used this website to order food from a restaurant nearby. I always go to pick up my food, and I enter in a tip with my payment. Come to find out tonight that the restaurant doesn't get my tip! The website does! Why would I be tipping this website if their delivery drivers aren't even delivering it I'm picking it up?! Thinking about calling the news about this one, people deserve to know this stuff!

"The state general sales tax rate of New Jersey is 6.625%. New Jersey cities and/or municipalities don't have a city sales tax.
Every 2019 combined rates mentioned above are the results of New Jersey state rate (6.625%). There is no county sale tax for New Jersey. There is no city sale tax for the New Jersey cities. There is no special rate for New Jersey.
The New Jersey's tax rate may change depending of the type of purchase. Some of the New Jersey tax type are: Consumers use, rental tax, sales tax, sellers use, lodgings tax and more.

Please refer to the New Jersey website for more sales taxes information."

Placed an order online, the order never showed up. Called the restaurant, they never got the order. Placed the order on the phone. Had delivery in 20 minutes. Beyond menu does not work! When I contacted BEYOND MENU they could not find my order. Beyond Menu is beyond stupid!

I order from this site frequently. The last 2 orders both caused me to have to cancel the card i used to make the order. HUGE RISK giving them any financial information. This site should be investigated by the FBI. Just call in your order or find an alternative site. VERY INCONVENIENT. I tried to call them to inform them of the problem and got a very rude customer service rep on the phone. There is no point in supporting this business.

Ordered from a restaurant using this "service". Order was not even started when we arrived to pick up, was short when we got home, never got a credit for missing itmes despite contacting Beyondmenu. Poor to nonexistent customer "service"

I choose delivery option and once I enter my card info the order was confirmed but FOR PICK UP! There was no way to go back or cancel the order. I called the restaurant and they said I had to call the site.
My first time using this and will never do again!

I use beyondmenu frequently and never have had a problem. Only issue is they don't have a lot of restaurants that they are currently servicing in my area. I think there's only two pizzerias there's a couple Indian more Japanese in plenty of Chinese

I worked in a restaurant that takes beyondmenu online orders. BeyondMenu will take everything you entered when submitting the order and send it in plain text format to the restaurant through email. That includes your complete credit card number, security code, full name, address, and zipcode. That's everything anyone needed to hack your credit card account.
You can test it out using a fake card number such as ************** and fake information and find out that they don't have a secure way to validate the information. They simply take these information send send it to restaurants.

Who know if they will sell your credit information to anyone or if restaurant workers will use your card to shop.

Placed an order, food never arrived (almost an hour later). Called Chinese restaurant to see if they received my order...nope! Call Beyond menu to see what happened. They said I had the wrong address. Why wasn't I notified, instead of just waiting. They have all ur info. I told them to cancel my order and send me a confirmation via my email address. NOTHING. Called back to speak to a supervisor (think I spoke to the same guy- gave me different a name) he said there wasn't a supervisor, when I persisted for the superv.'s phone # he said the supervisor (Neal) would call me back in 15 minutes, of course I never heard from supervisor or received an email of confirmation to cancel my account, "from email department".."it will be taken care of don't worry about it"..reeally Called bank to cancel my credit card used to place the order... too shady for me. Whatever businesses use BeyondMenu....you're losing money! Would give them less than a one-star if I could.

It's been quite long time business partnership I have with beyondmenu.com. At first, I'm not interested with the offer with one of their representative who called me to sign me up on their website since it's not familiar just like the other company I'm working with already. The representative of beyondmenu patiently called me and convinced me to sign up. Since I got a lowest offer of commission compare to other company so I tried their service. As per our agreement they stay the same, no hidden charges, quality customer service and friendly employees. One thing that I can say that I will be loyal using the service is that they help me a lot in increasing my business revenue up to 50%. My small restaurant is now an award-winning cuisine restaurant in our place. I would suggest to restaurant owners like me to try beyondmenu.com too. THANK YOU BEYONDMENU.COM PEOPLE YOU'VE DONE GREAT!

Tried to order Chinese from one of our favorite places, and found they recently switched to BeyondMenu for their online orders. Place my order fine, entered in my card info fine, but the website said my address was wrong. I ended up retyping the address and zipcode three separate times to ensure that it was indeed correct, but decided to call when it kept flagging it. The customer service rep who answered was very rude and spoke to me like I was an idiot who hadn't already tried to fix the issue. He then told me to download the mobile app and just "figure it out myself". When I declined and told him I was just going to call the restaurant directly, he simply muttered a "whatever, lady" before I hung up. If your website is broken, why on earth would I want to download your crappy app as well?

I ordered Chinese through BeyondMenu, then was told the restaurant was closed and the order disappeared from my recent orders list. So I figured it hadn't gone through. The next day someone showed up with the food, called me seven times, left rude messages, and left. I had had no idea that BeyondMenu had put the order through as a future order. There was no record of the order on the app. And there is no way to cancel an order. I didn't even know I had ordered the food, but I got charged anyway. Then I called the restaurant and was told to call BeyondMenu (and got hung up on) so I contacted BeyondMenu and was told dismissively that it was all my fault. This was the worst designed and operated app for ordering food. Don't trust it.

Charge my card. Decline the order. Fight with a customer service rep because the statement from my bank shows they took the payment but couldn't follow through with the order. Somehow this was my fault and was treated like an idiot. Was told there was nothing they could do. Threated to call back with the bank and magically my money comes through. Scam someone else and hire better reps.

I used this service nearly weekly for over year for food delivery. I never had a problem with any of my orders but if you do have a problem, getting it resolved is impossible. I had a restaurant miss some of the food on my order. They stated that they couldn't refund the amount because BeyondMenu charged my card. BeyondMenu states that they have office hours from 10 am to 11 pm Central time, but I tried calling repeatedly during that time and I can assure you that nobody answers the telephones and that if you leave a message, nobody will call back. I finally found a way to contact their customer service electronically - I will reproduce it here because it isn't linked to on their website:

https://www.beyondmenu.com/contactus.aspx

They did actually reply to my complaint via e-mail, but still no refund. They have lost a repeat customer over an under $10 credit card refund for missing food. What a terrible way to do business.

Like what everyone else said, they create fake domains and steal your listing on Google and link the "order online" to their beyondmenu site, which actually has no connection to the business. This happened to my business and I am still working on how to fix it. SUPER SHADY!

I submitted my order and after confirming on the website that the restaurant would be delivered to my address I placed my order. After an hour of waiting for my order to be delivered I went into email to check to see what happened. I received an email about half an hour after my order was placed that my Order was canceled because my address is too far away from the restaurant.

I am a working single mom and now I discover an hour after my order is placed I don't not have food on the way to feed my children. Horrible first experience

I ordered through this app and paid through the app but then my food got to my house and the restaurant demanded I pay them cash! I showed proof of my payment and they said no they don't accept that. I called the app customer service and they told me to pay them cash and they would refund me and then hung up on me when I said I didn't have cash on me which is why I used my card... duh! I called back and managed to get a refund but wound up with no food and my money hopefully being returned to my debit card within a few days. No apology or any attempt to make it right. What a scam

Tried to order pizza from local pizza shop and they used beyond menu. We placed the order and an out of town friend used their credit card, we received an e-mail stating order was placed, they then called, Verizon had it as potential spam, they asked about the card and the relationship to owner of home and said we would need to show I'd and the card to the delivery person, so much for contact less delivery in the middle of covid

Food was on time and was delicious. I recommend to try Lamb Biryani. I want to give five star because not only the food was good, their customer service was great and delivery was on time. Will order it again.

I placed an order. I got a confirmation. After 75 minutes, I called the restaurant and found that BM cancelled the order. No call, no email. They just cancelled. If I hadn't called the restaurant, I would have never known. I ordered directly from the restaurant.
This seems to be a pattern with BM. If you order via BM, don't expect to get your food.

This company is horrible, I ordered online, paid and waited over an hour. I called the restaurant and they never recieved the order. I called Beyond Menu and they said they would handle it with the restaurant and call me back. That never happened I finally got ahold of them again and cancelled the order. If my card is charged I will definitely be upset and stop payment. Don't EVER use this site!

Keep calling my business I told them many times already that I'm not interested then I started hang up on them than they FLAG me on my phone listing. They have no right to flag someone for not interested in their product. BAD People.