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BeyondMenu has a rating of 1.9 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeyondMenu most frequently mention credit card, customer service, and chinese food problems. BeyondMenu ranks 181st among Food Delivery sites.
I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.
Place an order last night, first only one place show delivery time "30-60 minutes". Nothing on email received confirming order, not great service but ok. Then after 75 minutes went ahead and called restaurant, only to find out it was CLOSED. Sure glad I did not use a credit card. Total waste of time, since restaurant uses the service after they re-opened have to consider that going again since they don't check up on their support businesses.
This is my first time using this company- I ordered food using a credit card and was waiting for the food for over an hour (est delivery time was a little under an hour) until I finally called the restaurant & they told me that Beyond Menu told them to cancel my order because my card didn't go through! I was not notified that my card didn't go through. Furthermore, when I gave the restaurant my card info directly, it went through, wow. Now the poor restaurant is scrambling to get me my order ASAP and I haven't eaten in 7 hours. Can't give this company a worse review.
Will never use again! I used it tonight to order Chinese and actually thought I was on the restaurant side in the beginning. Once I realized I was not I kept going. Had I ordered through the restaurant I would've had my food in 20 minutes. Two hours later I received my food through this site. We ordered two different meals. Only one was correct.
Hi Vicki H.,
We would like to make things right for you. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
My first time using this site. I read the reviews and got scared but it was already too late since I already ordered my food, It was a great feeling when My food came 30 mins later. The site is definitely not a scam.
Hi Dennis K.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I placed an order using Beyond Menu. Was able to check online and got a confirmation number. After an hour I called Beyond Menu to check on the status of my delivery. They told me to call the restaurant, the restaurant never received my order. I called to complain to Beyond Menu and their service representative hung up on me. An hour after this, I got an email that my order had been placed. I will never use this site again.
Hi Nikki N.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
This website is robbing people by hacking into google business listing and redirecting customer to their website. Absolute Scamming. I recommend you NOT order through them, you may not receive your food because restaurant owner's like me are not honoring the orders through this site.
Hello Saiful,
This is BeyondMenu.com Customer Support. We would like to help you with your concern. To start with, may we ask for your store details including the store name and phone number?
You may also call BeyondMenu.com customer service hotline at (630)776-3590 for assistance. Thank you.
Regards,
BeyondMenu.com Customer Support
I don't know who they are, but a monthly "membership fee" showed up on my Paypal account. I've changed my password and reported the fraud. The good news is that Paypal confirms that I want to end my "subscription", so I shouldn't get charged again. Who the heck are these people?
Hi Ruth G,
We don't charge customers any monthly membership fees. Our business is purely order taking and forwarding that to restaurant owners. Please give us a call at our toll free number 630-776 3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
Ordered online and got a welcome email and a "success" that my order was placed with a local business of pickup. I selected the time for pickup and when I arrived, I learned that the restaurant never got my order. Thank goodness I didn't pay in advance. This was a complete failure.
Hi Lisa,
That is very unusual. We always make sure orders are forwarded to store owners on a timely manner. Once an order is placed, it is automatically sent to restaurants to make sure no order is missed. Can you please provide us with more information so we can check what happened? Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
We ordered food online for delivery. After paying the restaurant, they said they do not deliver. The restuarant employee argued that beyond menu does not deliver. I told them we have used the service before and they have delivered in the past. It's frustrating dealing with a mess.
Hi Melissa M,
We apologize for the inconvenience. We don't offer delivery services, we only forward customer orders to restaurants. If you were able to take advantage of the delivery service before, most likely that restaurant previously offered a delivery service however it could also change from time to time if there is an absence of delivery drivers. We suggest checking with the store before placing the order.
Regards,
Beyond Menu Customer Service
The website took me to a restaurant in my state, and as soon as it charged, it charged to the same restaurant but in a completely different state from mine. I live in Kentucky and it charged my card to an order in Alabama. Don't order with this service. I ended up getting a 45$ charge on my card and no food at all.
Hi Caleb
We would like to know more about what happened so we can fix the problem. Please provide us with your order number and the restaurant from Alabama that's in question so we can refund you accordingly and prevent this from happening again. You may give us a call back at 630-776-3590.
Regards,
Beyond Menu Customer Service
Ive used it quite a bit from about 5 different places. Ordered from it when leaving my business and picked up on the way to my residence. I never used home delivery- if you want a real person to bring you food, then you need to pick up a good ol fashioned telephone and talk to a real person.
Hi G M.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
Beyond menu somehow hi jacked my order from a very reputable local restaurant and never process the freaking order, I had a house full of people waiting on food that never arrived because the restaurant never got the order. I called the restaurant and they vehemently told me DO NOT USE BeyondMenu! They don't even know how BM steals their deliveries! These guys belong in jail!
Hi J. C.,
We are sorry for missed delivery. We offer multiple channels for our restaurant owners to receive orders and also encourage them to receive back up ways of receiving orders. Can you provide us with more information e. G Order number or restaurant's name? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service.
Out of town for work and used this to have dinner delivered. An hour later no food so I called to be told my order was cancelled. Checked online at my bank and the money was deducted. Called beyondmenu back to be told they cancelled it because my bank said it was fraud. Beyondmenu claims hey called me three times but they called once and left no voicemail while I was on the phone.
Called my bank and was told they did NOT flag it as fraud. A lie from beyondmenu. My bank is now reversing the charges for me. Should have read the reviews first! Horrible horrible customer service!
HI Tammy P,
We apologize for the negative experience you had. These measures are part of our security check to make sure the payment details are fully verified and no unauthorized transactions go through. Refunds are posted in 3-5 business days as well. We certainly appreciate your feedback and will make sure to improve our process to give you a better experience in the future. You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Ordered online for pickup to pay in cash. Picked up the order, paid in cash (left more as a tip) and left. Find out later that the restaurant charged my debit card (no idea how they have that information) for the order. So they double charged me which, because of automatic payments for other bills that happened the same day, made me OVERDRAFT $37 on my account! BE WARNED!
Hi Mathew L,
We take this type of complaints very seriously. May we ask for more details about your Order number and the restaurant where you placed the order from so we can prevent this from happening again. You may also reach us at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
I was way overcharged from what the restaurant prices were also at Golden Hunan on Durham... like $10 overcharged. It's deceiving because you think you're ordering from the restaurant, when in reality, I think it's a service like Uber Eats or DoorDash.
Hi Judi C.,
We're sorry for the inconvenience. Some restaurants had price hike for their food over the holidays thus could be the reason why you mentioned you were overcharged. However, our company doesn't increase the price of our food items without the restaurant's directive. Feel free to reach us at 30-776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
I have used this service three times. It worked once. The last straw, waited an hour. Called the service, only to get a message service. Called the restaurant, was told the order never was given to them. Received a call from the service, at the same time on the phone with the restaurant. They had just received the order! I cancelled the order. The restaurant manager apologized and recommend we no longer use this service! I agree!
Hi Richard E.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I placed an order which took a 1.5 hours to get to me. Throughout this time a representative from Beyond Menu was reaching out to the restaurant on my behalf which I appreciated. Since the food was taking forever, the representative stated they will give me a credit for my order. I follow up with Beyond Menu two days later regarding my credit and they said they never offered a credit or that I have misunderstood what the representative was saying. So even if it took forever to get my food, they just shrug their shoulders and say well too bad the restaurant won't give us a credit so we won't give you a credit. I understand it wasn't their fault my food was late but don't go offering a credit then taking it back! I've deleted their app. Don't bother with this business.
Hi Reese,
We extremely apologize for the inconvenience. We would like to know more about what happened so we can fix the issue. Please give us a call at our hotline numbers 630-776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
I have ordered 3 times using this app.
The first couple of times I gave them the benefit of the doubt because of COVID.:
No longer because every order takes 90+minutes and you have to call to follow up.
This last time we ordered was two blocks away and still the same amount of time.
BM tried to blame our doorman. Not them.
So I called the restaurant because we dine there 2x's a week, it's our fav neighborhood sushi spot.
The restaurant told us to call them directly because they don't get their orders from BM for some time... they have no idea when they're transmitted.
There are plenty of other delivery services to use..
Hi!
Please be advise that BeyondMenu doesn't do delivery service, if your complaint is about the long wait time for your food, we can certainly bring up your feedback to the respective restaurant for their attention, just call our Customer Service hotline at 630-776-3590 for assistance, thank you.
Sincerely,
Beyond Menu Customer Service
I called their "hotline" to cancel my order seconds after my order, as I had accidentally ordered from the wrong restaurant with a similar menu. They said they had to call the restaurant. Seconds after, I got an email saying the food was ready. Then, the customer service agent called and said the food was ready and they refused to refund my money. This is a clear SCAM intended to keep their money and not refund.
Hi John M.,
We would like to know more about what happened so we can fix the problem. We will not charge customers and force them to pay for an order they do not want. Please give us a call back at 630-776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
BeyondMenu sent out an invoice of a chargeback fee for an order back in March. I called the company and the representative said the customer disputed the payment and hence we have to pay for that chargeback fee. First of all, we provided the food but we did not receive any payment from BeyondMenu and now they want us to pay for something that is not in our control.
Hi Lilian L,
We would like to help you with this issue. Please reach out to us and give us a call back at (630)776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
The delivery service is horrible, the driver will not come to the front door to deliver our food, and we have to walk all the way to the front entrance gate. This is horrible service. If there was a negative 5 on the survey I would definitely choose -5.
Hi MzKitty J,
We apologize for the negative experience you had with the driver. We partner with restaurant owners to make sure we give you a satisfactory service. May we ask for the order number so we can speak to the restaurant owner and talk about the improvements we can make about deliveries? Also, if you want a special request for the driver you can call our hotline numbers and we'll be glad to coordinate it with the store.
You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
We ordered food, were waiting 40 minutes. Finally checked email and they had canceled the order. Called and they said they did it because it was a different credit card. But STILL said it would take 24 hours to get credit card refunded. And that I had to call restaurant directly if I wanted to order. NEVER again. This operation is a scam.
Hi Susan M.,
Sorry for the inconvenience, we normally call our customers to confirm payment details in the event our system declines the charge. We attempt to call them thrice however if they're unattended or voice mails aren't set up, we cancel the order to prevent unauthorized transactions to go through. With regard to your refund, it's normally posted within the next 3-5 business days depending on your bank's processing time. May we ask for more information about the order so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Asked for a refund and it was processed on their end but their website is horrible. Worst customer service ever and then when I called to speak to a manager I was told there's no manager I can speak to and no transfer button?!? What kinda BS is that? The manager is supposed to call me but I have yet to hear back. No fault on the employees end of course but HUGE fault with the management of the company. Completely unacceptable to not have someone on the management end ready and willing to handle disputes.
HI Shanks N,
We would like to know more about what happened and help you with the disputes. Please give us a call back at 630-776-3590 and we would be more than happy to assist you.
Sincerely,
Beyond Menu Customer Service
Ordered food, received confirmation of order. Restaurant never got the order and we are still waiting for our takeout, one hour later. This is the worst service ever--to confirm an order and not actually confirm it with the restaurant is very poor business practice.
Hi Karen S.,
Sorry for the negative experience. We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
My wife ordered Chinese for dinner. I was upstairs and heard raised voices downstairs. At first I thought it was the TV. No, it was the delivery guy yelling at my wife for not getting a tip. There was no tip reflected on the receipt. My wife had an email confirming a tip was added. I called the restaurant and they said no tip. Somebody is getting the tip.
Hi Miguel C.,
Sorry for the negative experience. Normally, when a tip is included on the order you would see it reflected on the order sheet especially if you paid online. These payments are with BeyondMenu until billing day when we forward payments to restaurants twice a month. No need to give additional cash for tip payments if order is paid by credit card. However, if you did cash payment or pay by credit card thru store and you included a tip, it would be your responsibility to give cash payment for tips to delivery drivers. I hope this helps.
Please reach out to us through our Customer Service hotlines at (630) 776-3590 if you have further questions.
Regards,
Beyond Menu Customer Service
I was a bit worried when I used their service, but when I placed there order thru the app. The order came within an hour and the food that I ordered was the food that I receive. Also the food is still okay, will definitely order from them.
Hi Grace,
Thanks for the positive feedback! We constantly improve our quality of service to make sure we give customers an awesome online ordering experience.
Regards,
Beyond Menu Customer Service
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Hi Alyssa M,
We apologize for this negative experience. May we ask for the order number so we can check what happened? Please reach out to us so we can assist you further and give us a call at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service