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BeyondMenu has a rating of 1.9 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeyondMenu most frequently mention credit card, customer service, and chinese food problems. BeyondMenu ranks 181st among Food Delivery sites.
I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.
Place an order last night, first only one place show delivery time "30-60 minutes". Nothing on email received confirming order, not great service but ok. Then after 75 minutes went ahead and called restaurant, only to find out it was CLOSED. Sure glad I did not use a credit card. Total waste of time, since restaurant uses the service after they re-opened have to consider that going again since they don't check up on their support businesses.
This is by far the worst company in my 10 years of owning a business that I have ever dealt with. They basically have 1 employee and apparently a manager that isn't on sight to handle issues. They do not pay you the money that is owed to you and basically. Criminals! Restaurant owners beware!
This company will track down working restaurant, create a fake website with a similar domain name and send all the real restaurant's clients to their website. They use different techniques such as editing websites urls on google listing.
Do not order with them, if they steal your money and you call the REAL restaurant they will not reimburse you since they are not at fault. If anybody has heard of a mass complaint against this company i am willing to join, please let me know.
Hi Anatoli Y.,
We take these complaints very seriously. May we ask about an order you've had with us that wasn't reimbursed? Normally, we process cancellations automatically especially with restaurant's approval. With regard to the refund, they are processed immediately once an order is cancelled and normally takes 3-5 business days to be posted on your bank. We would like to help you with this one, can you provide us more information about the order? You may reach us at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
This company is a joke! Awful customer service. Ordered dinner from one of their restaurants was told food would arrive in 30 minutes food arrived 1.5 hours later. I called to cancel the charge on my cc and twenty minutes later food was delivered. Told the delivery person what happened they didn't care and I called beyond menu and cancelled the order and when I called again the voicemail said the google subscriber I was calling didn't exist. Basically I paid 80 dollars for cold disgusting food that was 1 hour late and this company doesn't care! DO NOT USE THIS APP! Awful experience
HI Shusten J.,
Sorry for the late delivery. We would like to make sure this will no longer happen again and make preventive measures leading to such. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
This company creates fictitious restaurant webpages for legitimate businesses and hacks their Google listing to point to their page. They ring up charges on your credit card and do not deliver your order. Local law enforcement and the FBI are aware of their operation but do nothing to stop them. You have been warned.
Tip for consumers:
This company creates fictitious restaurant webpages for legitimate businesses and hacks their Google listing to point to their page. They ring up charges on your credit card and do not deliver your order. Local law enforcement and the FBI are aware of their operation but do nothing to stop them. You have been warned.
Hello Janice
This is BeyondMenu.com Customer Support. We would like to help you with your concern. To start with, may we ask for your store details including the store name and phone number?
You may also call BeyondMenu.com customer service hotline at (630)776-3590 for assistance. Thank you.
Regards,
BeyondMenu.com Customer Support
I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and received a confirmation.
Upon going to pick up the order I was advised that Beyond Menu had cancelled my order. No reason given. I asked them why by email. No response.
Hi Art B.,
We regret to inform you that we cannot locate any records associated with the order number you provided, which is Order # 100001. It appears that the order number you provided either does not exist in our system or has not been issued by Beyond Menu. Please feel free to contact our Customer Support hotline at (630)776-3590 for further assistance. Thank you.
BeyondMenu seems to cater to small, hole in the wall places that are not real restaurants. For example, a Hunan Delight delivery, I could not eat any of it and threw it out.
I then decided to try another business from their site, Golden China. They
Also delivered TERRIBLE FOOD!
The so called "restaurants" on this site are places where you can not sit and eat. They have only take out and delivery. The food is sub par at best. Now, I am out over $51 because I was hungry and used their service to order food. If DoorDash had not had technical issues with their site, I would never have used them.
Hi Ms. Sayeeda,
We understand your complaint regarding the recent orders you placed. Please take note that BeyondMenu doesn't have any participation with how your orders are prepared or have any obligation to instruct restaurant owners on how they prepare their food or do their recipe. If you do have any complaints with your order we are very much happy to help you communicate it with the restaurant or even help you with your refund request simply call our Customer Service Hotline. Upon chekcing our records, we have also received the same email complaints from you via email and website messages and we have tried to reach you numerous times on your phone # but to no avail. Again, if you need further assistance please feel free to call our Customer Service Hotline at (630) 776-3590.
Sincerely,
Beyond Menu Customer Service
I just realized that this place in IL charged my credit card back in 2018. I see a lot of similar comments below. FBI should raid this place. If you have to reside in IL, please contact a local DA's office. I am in CA. I never ordered anything from this store or website.
Hi David Y,
Sorry for the misconception, our business location is based in Chicago, IL and we cater to different restaurants across US. However, when customers place orders online thru our website at www.beyondmenu.com the charge that would appear on your bank statement would reflect BM (Restaurant's Name) Chicago, IL. Our business works with different restaurants across US since and forward orders to them. You may give us a call at our CS hotline at: 630-776-3590 so we can check those charges for you.
Regards,
Beyond Menu Customer Service
Upon ordering the chinese food on their own website, I received a call to verify my card billing address and my phone number, zip code & expiration date. Ive never had to verify any information and then i was asked if i could provide my drivers license & credit card upon delivery. Then they cancelled my order and recharged my card. Complete SCAM!
Hi C G.,
We are extremely sorry to have inconvenienced you with our security measures. We just want to make sure order is legit and authorized. We don't recharge a cancelled order, however please reach out to us so we can double check if you were indeed recharged. We would appreciate it if you can coordinate with us by calling our hotline numbers at: 630-776-3590 so we can assist you further.
Regards,
Beyond Menu Customer Service
I orded got my food and enjoyed the service until my bank called and said there was fraud on my account the last time I used that card was for beyond menu and before that two week earlier. It must have been someone there they used my card info to place a 573.42 online order at some place called against all odds. I don't even know what type of store this is. Please don't use this website.
Hi Christina L.,
We take credit card fraud very seriously. We would like to make sure this will no longer happen again and make preventive measures leading to such. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
We used them for years, after they screw up my delivery map, and they didn't fix the problem, so we switch to other site, they took our google my business and change it themselves, now I have no access to my own page!
Hi Xi S.,
We're more than willing to fix the issue regarding your delivery map. Could you please provide us more details about your restaurant information? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
I would rate a 0 if I could. The worst customer service I have ever experienced. Called to request a refund for the food that was never delivered. Has been a week and still have not received it. Will not be using this company ever again.
Hi Patrick Z,
We apologize for the missed delivery and we're more than willing to give you a refund for that order. Refunds normally take 3-5 business days for it to be processed. May we ask for the order number or the restaurant phone number so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
First and last time using this! I ordered our supper for work to be delivered at breaktime, 8:30. Beyond menu does not let the restaurant know the special instructions you add to your order. They just take your money. I now have cold food. Thanks for nothing Beyond menu
Hi Karen M,
We're sorry for the inconvenience. Can you provide us the order number so we can check what happened? You may reach out to us at our CS hotline at: 630-776-3590 if you have further questions.
Regards,
Beyond Menu Customer Service
Please look at your review online... duh how dare u still call me and asked if I am interested, for real?. And please stop calling my business. Wasting my time. Go do something else if your system is not going to make it. I complaint for several time told them to stop calling but they think I was joking or something so still calling. These ppl need to find another jobs. Annoying company ever.
Hi Does, Sorry for the inconvenience, rest assured we will inform our Sales Team to remove you from their list - we will be including you on our Do Not Call List. Sorry for those unwanted calls. Thank you.
No where in the ordering process was it shown that i will be charged for the delivery, only after punching all the details in and submit the order a delivery charge of 4$ came up on an order of over 30 bucks. Very dishonest, i will never use the site again
Hi Karsten, Delivery charge is visible on the the store's front page. If you check our website, you can see the delivery charge for all those stores pulling up on the search list. You can check it for the delivery charge. If you need further details, feel free to contact us at (630) 776-3590. Thanks!
I had reached out to Beyond Menu via email regarding us being overcharged and didn't receive everything we had ordered. Someone emailed me back saying that the overcharges will drop shortly - they did not and this person did not answer my questions for being charged for food but not receiving everything we got paid for. I wrote two emails back to this person and no response has been provided. This company is careless. Will not use ever again.
Hi Alyssa,
We are more than willing to refund whatever was overcharged by BM if any. Can you please provide us additional information for your order so we can check? We will refund when necessary. Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
I am visiting friends in Las Vegas. My home is in Phoenix. I ordered delivery from a local Thai Food Take-out for our last dinner here together. The order was processed thru BEYONDMENU. They didn't bother calling to ask me why the billing address and delivery address were not the same. (Because I'm a guest here, IDIOTS!) Then they cancelled my order - but not until they got an authorization on my AMEX which will take days to clear off. When I asked them why - they claimed they'd called my cell. No such call was recorded as missed or dialed to me. I suspect I will have to fight with AMEX to get the refund. I ended up telling these morons that they were both greedy and incompetent. Then I replaced the order directly with the restaurant. Do not trust this company! They are rude, greedy, paranoid, and liars! That's just for starters. I'll keep you posted as to when and if I get the refund they claim they cancelled. So far AMEX says not yet.
Hi Mark O,
We apologized for the inconvenience this has caused you. These measures are part of our security check to make sure the payment details are fully verified and no unauthorized transactions go through. We certainly appreciate your feedback and will make sure to improve our process to give you a better experience in the future. Normally, authorization charges fall off within the next 24-48 hours depending on your bank's processing time, some banks require longer. We would like to check if we missed out calling you to inform you of the situation so we can improve our service. May we ask for your order numbers? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
I've ordered food a few times from them for a particular Chinese restaurant. However there was an issue with billing. They must have called my phone 2 dozen times (the restaurant). Then they showed up at my house. It was unacceptable. Tried to resolve it with Beyond Menu (who handles all payment) and both Beyond Menu and the restaurant were tricky and scamy. Will never use them again. Ever.
Hi Christopher,
Sorry about the negative experience. We would like to make things right for you. Can you please provide the Order details or the restaurant's phone number for further assistance? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
I ordered food from what I thought was the restaurant, but it actually was through this fraudulent app. The restaurant never received the order. Beyond Menu initially told me that their fax machine was down and they could not place the order, then they told me the manager would not take a phone order from them. I knew right away this was a SCAM. They assured me that they did not charge my credit card... THEY DID! Now, I am disputing the charge with my bank which I already won. But, I am going to be sure everyone knows about this crap. It's too bad I had to select a star. They are minus infinity stars!
Hi Kim M.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. Regarding your refund, normally it is posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Service is one thing but these guys took my order, charged my card and never submitted the order to the restaurant. I called customer service who claimed they never received an order but could confirm they received my payment. Them just refused to refund it. I fought with them through the credit card company for almost three months before I won. They are crooks. Buyer beware..
Hi Jason, Could you let me know the order number so we can check it? Once you place an order thru the Beyond Menu App or the Beyond Menu website, our system automatically sends over the information to our partner stores. Most of the time they are successfully viewed or printed and the store staff are given notice. However, there are times wherein orders are already transmitted successfully but for some reasons like machine issue, internet issue or sometimes the store doesn't check their orders asap and this leads to uncooked food like what you experience. You can reach us at info@beyondmenu.com so we can check further your concern.
I placed an order with them for the Dragon Cafe in La Vista, Ne. I had intended to have Peking Duck for dinner on my birthday. I received an email assuring me that my order had been sent to the Cafe. When I went to pick it up, the Cafe had no record of my order at all. There is nothing on the BeyondMenu website to indicate that you have to sign up, or download an app to your computer. Just place the order and you are all set. Just lies and incompetence is what this business is. BeyondMenu did not reply to my emails or act in any way like a trustworthy business.
Hi Bradley,
We apologize for the inconvenience. We would like to make things right for you, please give us a call back at 630-776-3590 so we can fix the problem and avoid the same thing from happening again.
Sincerely,
Beyond Menu Customer Service
Horrible Horrible Horrible. I am a business owner and receive three phone calls from these people every single say. Tried numerous times to be taken off their call list since I am NOT interested in doing business with these terrible people.
Hi Bobby,
Sorry for the inconvenience. We will inform our Sales Team to remove your from our Marketing list. Thank you. Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
This organization uses incompetent web developers who don't account for daylight savings time. Lunch specials are a huge part of many restaurants business, these jerks don't bother to account for the huge problem they cause by not recognizing daylight savings time.
Hi Jeff J.,
We're sorry for the inconvenience. Can you please provide us further information about the order so we can assist you further? You may reach out to us at BeyondMenu.com Customer service (630)776-3590.
Regards,
Beyond Menu Customer Service
Had no problems except that I screwed up and set a reservation for 1 person when I meant to put 4 and couldn't find how to cancel or edit it, but I just called the restaurant and fixed the reservation directly with the provided contact information. So all good.
Hi Shelby L,
Thanks for your positive feedback, we'll make sure to continuously improve our quality of service to give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
When we had an order problem, I called the restaurant. The restaurant basically told me to fly a kite. I called beyond menu and got nowhere either. Stay away from this service. They wont make things right. Theyll hang up on you and do nothing to solve the problem.
Hi Jamie R.,
We apologize for this inconvenience. May we ask for the order details and the restaurant information so we can further assist you? Please feel free to contact our Customer Service hotline at 630-776-3590 or email us at info@beyondmenu.com. Thank you.
Regards,
Beyond Menu Customer Service
Ordered food for pick up through Beyond Menu on 7/5/2019, at around 7:30pm. Apparently the order never got to the restaurant (this was an hour after the order was placed). When we called Beyond Menu, they didn't offer refund for right away. On top of that they lied that they offered us a 10$ coupon to the person who went to pick up the food (they never received any such calls). Overall terrible experience and would not recommend it.
Hi Tamjeed S.,
We are sorry for the inconvenience, we normally don't issue refunds right away without confirming it with the restaurant. You may reach out to us through our hotline numbers at (630) 776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
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Hi Robyn.,
We would like to make things right for you. May we ask for more information about an order if any or the restaurant details so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service