BeyondMenu

I ordered food from a local chinese restaurant that uses this platform. I put in my order and got a confirmation my order is confirmed. 2 hours later my food isn't here and I didn't get any notification as to why. I call the restaurant as per beyondmenu's instructions and turns out as soon as I put the order, the restaurant got a cancellation of the order, even though my card was charged and everything. I had to replace the order with the restaurant directly and they were nice enough to ask beyondmenu to refund me my money instead of me having to deal with them directly. They got no reason as for the cancellation and I never got notified of my order being cancelled. Lesson: just order directly from the people and DO NOT USE BEYONDMENU!

Restaurants please dont sign up with this app. I used this app to order delivery. 15 minutes after the food was due I called the restaurant to find if there were issues. They told me BeyondMenu canceled the order right after I submitted it. I was not notified of any issues even though my phone number was correct on the order. After calling BeyondMenu I was told they attempted to contact me to confirm the order but canceled the order when they were unable to confirm. I received no calls, no voicemail, and only noticed the mail after this whole mess was over. BeyondMenu sucks. If you use them call the restaurant and confirm the order went in. If you are going to do that do yourself a favor and just order by phone. Worse service ever...

They called Google and requested a verification code for my business, then they called me and asked for the code that was mailed to my business address by Google and when I asked them why they want the code they said that we can promote your business on google and get more orders, I gave them the code and they went to my google business listing and changed the ownership email to address to: *******@gmail.com which is the name of their company Kydia Inc. I already sent them 2 emails asking for the listing and they totally ignored my request. Tom Chen is the owner and him and his family have an illegal fraudulent practice just to make money. I will make sure that no one does business with these people. They worship only money..

I was a little skeptical when I first ordered. I called the restaurant just to make sure I wasn't scammed after reading some of the online review. The had received my order and stated my food would be delivered in about 45mins. The food arrived quickly and was more than I could eat. I included a tip in my ordering. I wasn't sure if the tip would go to the delivery boy as I didn't have any cash on hand. Overall I'm very happy.

Bad company they can't find the way to making money so they are starting to hijack people website and put they own stuff listings, they are took over my Google business listings and put they website over my account and its not even work because people can't order through Beyond website because they don't have contact with my restaurant at all please please people be careful and stay away from Beyond menu they are hacking are criminal company.

I am traveling and used BeyondMenu to place an order to the hotel. After ordering they tried to call me but since I didn't recognize the IL number I didn't answer. They did not leave a message. I googled the number and called them back within 2 min. They said they cancelled the order because the delivery zip code didn't match the billing zip code. They said they cancelled the order and I would get a refund in a few days. I asked why they just couldn't put the order through since I called back right away and obviously the payment cleared. They said they could not reactivate the order. Their solution was for me to call the restaurant and order myself. Hmmm why didn't I just do that in the first place? They need to redo their policy, leave a message and give customers a few minutes to return a call esp when the payment cleared without issue. Use UberEats instead - used them yesterday with no issue.

True story: placed an order. Beyond Menu called restaurant and cancelled the order for no reason. Called customer support, very incompetent employee answers phone and says no reason you have to call the restaurant. We call the restaurant and she explains someone from beyond menu called her to cancel our order but no reason. We say yes we still want our food. Get food, awesome, even though we had to pick it up. Beyond Menu calls and screams at the women that they cancelled and if she wants to get paid to call us, uh duh we want to pay for the food. We paid now twice once through Beyond Menu and once to the resturant. Beyond Menu will hear from me personally in 48 hours if I do not see a refund from them. STAY AWAY! Go with GrubHub established and customer service cares! Eww worst new try I have picked in a while and kicking myself for it.

I placed an order with beyondmenu and received an email that my order had been placed and they charged my card. When the food hadn't shown up 2 hours later, I called their customer service. They lied to me and said the restaurant was unexpectedly closed and they couldn't get the food. When asked why I wasn't informed, they said they were "busy". Then I called the restaurant and they were open after all. They took my money, provided no service, and lied in an attempt to place blame on the restaurant. Do not use this service or partner with them if you are a restaurant, they will rob their customers and say it's your fault!

They called me to let me know that the billing address I had input did not match the card. I read them the billing address (which has been the same FOR YEARS) back and they still claimed it didn't match. They said I could bring in my ID and card in or I had to cancel it. Too much trouble to go through for some chinese and to sit on the phone for 8 min just for them to tell me it didn't match.

These liars charged me for food and then canceled the order because they said that the restaurant canceled the order. I called the restaurant and asked why they canceled and they vehemently denied that they did and that the folks at beyondmenu did. I called Beyondmenu only to be told that yes they canceled my order for no freaking reason! This was made worse because after 2 hours I finally called the restaurant to see why my order wasn't delivered only to find out they had canceled it. I still haven't gotten my money back from these scam artists! They need to be in prison!

I am not even reading the other reviews before I share my experience tonight. I hate that I cannot just find the menu - seem to be forced to use this. Tonight I ordered food and waited 60 minutes and did not get anything, or call, or email or text. I called the restaurant and found out my order was canceled by BeyondMenu. I called them and they said my credit card was not working (. OK then why accept my order?.) and they tried contacting me (I never heard from them).

I will NEVER EVER USE THEM or a restaurant that forces me to use them.

This is some sort of Chinese scam company. They trick restaurants into paying for a website in which they collect credit card information from customers to do whatever they want with. After multiple times contacting the same representative and getting the same answer we are still unable to get a simple website taken off of the web. We are currently taking legal action to resolve the issue. DO NOT USE THIS COMPANY. IT IS A SCAM.

Perhaps the worst service I have ever experienced. Place an order at 525pm... at 6:35pm I call the restaurant and nobody answers.

I then call back several times over the next 20mins. Still no answer. At that point I call BeyondMenu and say they want to call the restaurant. No surprises, when BeyondMenu calls me back they say nobody answered and they are sorry.

They then tell me they never received a confirmation from the restaurant, but did not email/message/phone or contact me to tell me that.

Then. In talking through a resolution when it is too late to actually order an alternative, they tell me they are sorry and they do not reimburse or give credit.
Not all bad though. Because then I am told to have a wonderful evening. 2 hours back and forth, absolutely nothing offered as a resolution, and thats that.

Cant imagine this business will survive very long.

Great food. Allow extra time if ordering on weekends. Wait time is an additional hour due to Door Dash and Grub hub orders taking precedence over pick up at carry out.

Horrible awful complete waste of time. Every card I used said incorrect zip code. Wasted 15 minuets of mylife on this worthless site they don't deserve 1 star

Beware restaurant owner, They will hijack your google business page.
Don't sign up with them. Or cancel the service if you already signed. Bad customer service and website services.

$309 in fraudulent charges to a Asian retail store after ordering Chinese food... How and why are restaurants even choosing to use this third party provider for food/delivery orders?

Complete horrible sketchy business they scam you. No managers to ever contact. They use fake names for employees/managers.
NO ONE SPEAKS ENGLISH AND NEVER UNDERSTANDS YOU. This "manager" I spoke to regarding taking my customers credit card payments without ANY authorization through me at all. Meaning I do not get my own customers payments. Beyond menu takes it and sends you a shorted check at the end of the month of what they think they owe you. They take control of your business. Very rude and unprofessional, they questions the way you run your business and call you dumb. Even heard the manager cuss me out in Chinese thinking I didn't understand him. I speak full fluent Chinese.

This company is nothing but a scam. I have worked with restaurants in my area and all the owners of the restaurants have told me they have been scammed by this company. One of the restaurants in STL that BeyondMenu said accepted credit cards never did accept credit cards and I had to reject the charge due to false advertisement by BeyondMenu.

I used this app last week, and a day later got an email from my bank that someone was using my card to try to purchase all kinds of things online. I will never use this again!

I placed an order at 12:00pm.
It's 1:46pm and no Food yet.
I called Beyond Menu, but they don't care and will not resolve the issue with the restaurant.
The restaurant didn't see the order until 1:30pm
Beyond Menu doesn't believe in customer service.
The food was finally delivered at 2:35pm
More than 21/2 hours later

I ordered 70 bucks worth of chinese food from them and without calling, emailing, texting or anything. They canceled my order without trying to contact us at all. An hour later I called them and they said that they canceled my order (while blaming the restaurant) cos the credit card holder's name was different than the account holder's name. Customer service was ridonculously unhelpful, the loggin on their account didn't work so I couldn't even track my order. F*cking useless.

I used BeyondMenu to place an order at a local restaurant, opting to pay when I picked up the food. When I got there, the restaurant owner told me that BeyondMenu did not have permission to accept orders for them. I listened as the owner called the BeyondMenu and told them to stop placing orders. Minutes later, someone with a thick accent called and told me that the restaurant had closed. Lie!

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