B&H Photo Video

Would be nice to get a discount for individuals as well as a business. Ibdividual is not rewarded for loyality.

Had the best price, and with free expedited shipping. No brainer

Better than Amazon.

Purchased Lian Li 011 D

Only place around with everything!. bhphotovideo.com Couldn't find any other better service than this.

After my order did not show up for a week beyond when it should have I received this (see below). This item was a great price which I had spent serveral hours researching. They did offer to credit me towards another model that was an additonal $300 I told them no thanks. My refund for the item I purchased and never received is approximately $350 and is still pending...:-( very dissappointed in this transaction. I have ordered from them before and had been pleased with the results.

In a message dated 2/28/2013 3:57:27 P.M. Central Standard Time,
*******@bhphoto.com writes:

DEAR ANDREW,
You placed a backorder recently for the CANON MF8380CDW IMAGECLASS CLR LASER PRINTER. Unfortunately, the manufacturer has informed us that this item is discontinued. As we are unable to fulfill your order at this time we
Need to either issue a refund or provide you with B&H credit toward another
Purchase, including your purchase of a replacement. Please reply to this
Email to request B&H credit in lieu of a refund.

We will automatically refund your account in five (5) days
If we dont receive a response from you.

Our Sales Department is standing by to serve you with all your product
Needs, including a possible replacement. Please contact them by emailing
*******@bhphoto.com_ (mailto:*******@bhphoto.com), calling *******969, or Live Chat at_www.bhphotovideo.com_ (http://www.bhphotovideo.com/).

We apologize for your inconvenience, and we look forward to serving you
Again in the future.

Customer Service Department
B&H Photo, Video and Pro Audio
*******743_http://www.bandh.com/_ (http://www.bandh.com/)

The products that I've ordered from B&H have been the best quality and I have not been disappointed yet.

This site has fair prices on items that are sold at MSRP price. I only shop on this site because I don't have to pay tax. However, their daily sale items kept me coming back. For that reason, it's a great place to shop if you're looking for a particular item on sale.

However, they have horrible customer service. If you shop on Amazon, you'll get your item on time or they give you compensation for items that arrive late or if something goes wrong with your order. BHphotovideo only apologizes for delays or problems with your order. You will only get frustration as your order arrives late or your "sales" item order cancelled at your request. For example, two weeks ago, I ordered a $300 item that was only sale for $155. I paid $20 shipping because apparently "everything ships free" except for that item that I ordered. UPS screwed up my shipment and damaged it in the process. They never deliver or attempt to deliver the item. They just returned to sender without my consent. I contacted BHphotovideo to send replacement for "damaged" product and they said that they will not send me a new one. They will attempt to resend the shipment that UPS said had been damaged once they receive the shipment back from UPS. I asked them to just contact the manufacturer to send me a new one. They said that the item is discontinued and they will not be able to order another one for me. I sent them a link to the manufacturer's website for the exact item that they said is discontinued. The item is actually still available from the manufacturer and ready to be added to cart and shipped. The representative with whom I chat said that he was unable to open the link I sent (I copied and pasted directly from my browser). So all in all, I will not receive my order and they refused to send me a replacement because they ran out of stock and refused to contact the manufacturer to send me a replacement. You can shop with them at your own risk. They have great deals on some very specific products but you may or may not get your order if someone goes wrong.