B&H Photo Video

I ordered a new 4K monitor and it arrived defective. The menu would not even come up on the screen when you press the hardeward buttons. I called Dell customer support and got a third world country (one of many reasons why I despise Dell). They confirmed the monitor is defective. I call B&H and they tell me to ship it back and then they'll send me a new one. I say that will take 10 days and AMAZON and other retailers would ship a new one immediately and then send you a prepaid label that would start a credit immediately at drop off at a UPS location. B&H said in order for me to get a new monitor that is not broken more quickly, I would need to purchase a second one. I did that. Two day shipping was included. They had to adjust the price because the monitor had already gone up in price. Monday (the third day after the order) the unit had not even shipped. I emailed B&H they said that I had ordered too late on Friday. But I had ordered before noon (pac time). Regarding returns: I looked at my RMA and label. They had issues a label that said I had to pay for return shipping. Aggravated I emailed them. Two days later they changed it to a prepaid UPS label. I dropped it off withing a few hours to Staples (a UPS location) and send photos of the proof of drop off to them. I still must wait for it to be returned by ground delivery to them for a refund. Compared to the flawless service of AMAZON, I would recommend them over and over and over again compared to B&H audio. All I got B&H was I'm sorry 10 times. Finally they threw in one day overnight shipping but at this point that is little consolation to me given the aggravation with this order

UPDATE: I privately contacted BH, as is an option on this site. I haven't heard back from BH. My review stands.

I ordered a camera from them. Camera broke in less than one year. I sent it to them and they sent it to the wrong address; they told me it wasn't their error and so I was out of luck. They had no sympathy for the situation and no empathy, they only had a cavalier attitude and one that precluded any error on their part.

I finally got a hold of the people to whose address BH sent my camera and they were good enough to send it back to BH; BH was kept in the loop and I provided the tracking number for the camera. BH received the camera and let me know this via email.

And then BH couldn't find the camera. And then they ran a charge through my bank on my camera that I had paid for less than a year ago; yes, a double charge and thank goodness the bank refused it. And then they stonewalled during the many, many phone calls that I initiated and the many many emails that I wrote. In addition several people were answering my communications and no one knew what the other person was doing.

My camera, they say, is out their door and is in the process of shipping. And they now say I provided no battery when I originally returned the battery. In fact I did. And in fact the people who mailed my camera back to BH to needed to pay a bit extra for the battery inside the box. Somewhere between BH receiving the original return, and mailing it to the wrong place, and receiving it back again they are stating they have no battery.

If this sounds confusing and convoluted, it is. And that's the shabby 'service' BH doles out these days. They used to be about their products and customers- now they're about greed. I won't be purchasing from them again; a shame since I've been purchasing since 2003. They were good, now they aren't.

Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received.

"However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.

However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes".

Excuse you? Facebook? LinkedIn? Fricking order details of another person?

Have you ever heard of privacy or is that concept is non-existent in modern America?

Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them!

The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them.

What in the name of Christ is that? First experience with this store and the fricking last!

UPD. What is even better, they keep charging me 1$ each time they reply to my support request. How cool is that? Oh how ironic, they were worried about the alleged fraud when in fact THEY ARE the real fraud.

And their manager here pretends he can't read otherwise I cannot, for the love of me, fathom how can he read my review where I clearly stated they had charged me 1$ TWICE after (!) my payment had already been processed. And it is still did not get back to my account.

Bought an electronics here last week. It's nice to get one as I expected to be.