Recently ordered a title for them, had my card billed for the amount, and then never received a confirmation email; when I went to my order history on their site, no trace of the order existed. Fortunately I had paid through PayPal which refunded my money, as otherwise there would have been no way of getting a refund for an order that seemingly never existed--except for Biblio to scalp money off of my card for it.
Not the first time I've had a poor experience with them, but it will certainly be the last.
Non existent customer service, bait and switch pricing, rude, and not worth the hassle. They more than doubled the shipping cost a day AFTER I paid for the book. I asked why, and instead of answering that simple question they outright cancelled my order.
I expedited my book and it still came after the time. It put me behind on school work. I am very disappointed at this as I paid extra to make sure it would arrive in time.
Do not use this site if you don't have to.
Their sellers lie about book conditions. One of their sellers sent me a bogus tracking number and never sent the book. Waited over a month and finally had to threaten to dispute directly through Paypal to get a refund. They use a third party review system that automatically filters out the negative feedback and reviews posted. They even block facebook reviews. Don't trust them.
I ordered a book for my mother for mothers day with expedited shipping. Not only have I not received any information, or the book, but when I went to contact the seller, I was told my email was blocked. Great job Biblio! As I have not ordered with this site before, I have no idea how to be refunded, and I ordered as a guest. If my order ever does turn up, or if Biblio reached out to refund me, I'll make sure to change my review.
Hi Crystal, so sorry for the delay here. If you haven't already, please reach out to us at support@biblio.com, or call us at 1-800-813-9432. You can ask for me by name, Ashleigh, or dial my extension, #144. We'll get this handled ASAP.
If you buy membership to reduce the cost of a purchase and they cancel the order, you won't get a refund on the membership. Just don't buy anything from Biblio at all. Because no one needs to feel so stressed! This is actually meant to be ZERO stars.
Hello Sae D. If you can write to support@biblio.com, it sounds like we can refund your Bibliophiles Club membership, unless you've used that discount on other orders! Just drop a line with your email and order number and we'll get it taken care of for you. Sorry for any difficulty or confusion. I hope we can get this resolved for you soon.
Ordered a book for a gift. Received notice that my order was cancelled because they couldn't get a response from the book seller. This left me very little time to make other arrangements. After additional searches and two additional rare book websites, I still have no idea if I will receive the book I want. At best, this site and others like it, have a huge problem with advertising items that can actually be delivered. At worst, they are scams. Unless you have months to deal with these sites, don't waste your time.
I ordered a book from an author on the day he died. The website and the bookseller did not fulfill my order and took 5 days to notify me. Now a book which had multiple copies for under $30 on the Internet is more than $150. It feels more that coincidental to me.
Right before Christmas, when time is short, it took four days for some one to notice that the book I had ordered was not in stock, even though it was listed on Biblio. This has created a problem for me, and I find it to be unacceptable that the item was even listed in this day and age of automated inventory control.
GREAT VALUE, PERFECT REFERENCE BOOK, UNBEATABLE PRICE, FAST SHIPPING.
Probably the finest experience. My first purchase and I bought the same book as a gift from another Biblio
In another state. SO two flawledd transactions from Biblio... I give you a score of 11 out of 10.LOL Thank You
Hi EdK K!
Thanks so much for your review, and we're psyched to see that you've had such great experiences with BIBLIO!
I ordered 3 books and only one arrived, the rest two should be there since 3 weeks but there was no refund, they steal my money and the costumer service is poor,,
I will definitely file a complaint on this site
One of the worst customer experiences I have ever dealt with!
When I didn't get my order, after some back-and-forth with the postal service, I was told that my package was lost, but there was insurance the retailer could claim, so I should contact them. However, when I was trying to get some support from the Biblio, they were just sending me the same message that I should contact the postal service, and that the package must have been delivered over and over again. I was trying to call them hundreds of times and only managed to get through once. I was told that they'd give me a refund, but nothing happened.
I don't recommend buying anything from here!
Absolutely disgusted with the treatment and service I received by this company. I made an order before Christmas for a present and the company have not engaged in conversation with me regarding a refund and have refused to respond to the 8 or 9 emails I have sent them over the last month requesting the refund in question. I paid for the item and special delivery. This company takes your money and does not provide any goods or service. Daylight robbery!
I ordered a textbook on May 20,2023. I got an email saying that it was shipped on May 26 and then it will be delivered within 7-10 days. When I didn't receive it within that timeframe, I checked the order status. From June 6 to now, July 3, I have checked the status every day. It says "no information available." Biblio took my money almost two months ago, never to have delivered the order. I emailed customer service many times and never got a reply. BEWARE! BIBLIO IS A SCAM!
Hello Rahat,
I looked in our system, and I'm not seeing any emails from you about this order. Customer service and timely responses are very important to us, so if you've reached out to BIBLIO customer support, please confirm any details you can, and I'll be sure to investigate further.
I found your order, and it does look like there's a problem with the tracking number provided by the bookseller. I've reached out to the seller separately with you on copy, and please rest assured that a refund will be issued if the seller cannot provide updated tracking details in the next day or so.
Thanks so much,
Ashleigh
After 1 month of waiting for a book after it was reportedly mailed, I asked biblio.com to track that shipment and to let me know its status. They responded that "apparently" the book had been lost by the Post Office, that they would refund the cost if I wished, and that I still might get the book. I've now asked for a refund.
Paid THEIR price for a book and the listed shipping. These crooks email me back after I had already paid. ACTION REQUIRED they said... asking for 33 more dollars to ship 1 book. Not a good way to do business..
Ridiculous. Thought I'd branch out with another used book site-I typically stick with thriftbooks.com or Abebooks.com, and they are extremely reliable. But, this site has listed two SEPERATE orders as having the same tracking number when they come from two SEPERATE Physical locations. I better get my books. Now I know, at least, however, to NEVER order form this crooked site again.
I purchased a book that was supposedly in very good condition and a hardback. It turned out to be a paperback in fair condition. I sent photos of the condition of the book to the bookseller and to biblio.com FOUR TIMES. Never heard back from biblio.com. Never paying from these crooks again. What a waste of time dealing with them.
Purchased a book that was skyrocketing in price due to a sudden popularity cause by a director (Zack Znyder). I never got any shipping confirmation after i made a request for it days prior to order strangely getting canceled. De days later after my request to shipping confirmation I got an email stating I was being refunded due to item being lost/ damaged during shipping. I find this very suspect due to the fact its also very convenient for the company because they stand to double thier money. Never again will I be dealing with Biblio. Plenty of honest businesses out there to choose from.
Lost my book in the mail and I simply asked for the book or a refund and got nothing! I'm a college student that can't afford to not have a book or my money so I'm so upset I don't have either worst company with the worst customer service in the world.
Overview
Biblio has a rating of 3.7 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Biblio most frequently mention and great service. Biblio ranks 26th among Used Books sites.
Business History
BIBLIO gained around 200 booksellers in our first year, and now currently offers over 100 million used and rare books for sale, listed by more than 7,500 bookstores around the globe.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Muriel - can you please write to support@biblio.com with your order number or email address used to place the order? We always send a confirmation email when an order is successfully placed, and if you ordered as a guest, you wouldn't be able to find an order in your history. I'm glad you were able to get your money back through PayPal but we'd love to sort out what happened with your order.