Biblio has a rating of 2.7 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Biblio most frequently mention customer service, and tracking number problems. Biblio ranks 10th among Used Books sites.
This company responds to reviews on average within 27 days
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out. I know of DSM's that have been clinical officers for years being used by entire teams and not be like this. I asked for replacement or refund and denied. Though it's clearly not made for purpose. Very disappointed
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
Products used:
Used and rare books
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out.
I know of DSM's that have been clinical officers for years being used by entire teams and not be like this.
I asked for replacement or refund and denied. Though it's clearly not made for purpose.
Very disappointed
We regularly use Biblio.com and appreciate the personal service. The book which we purchased on this occasion was well described and arrived on time in good packaging.
We would recommend their services.
Whilst I have been delighted by other mailings from Biblio members, I'm afraid that on this occasion the condition of RHC Davis's King Stephen (Order Ref *******) was not at all as expected. Described as "Very Good" it arrived with unattractive bleaching to both the the front and rear covers, a damaged spine and foxing throughout.
A rare let-down through Biblio.
Hi Tony, so sorry for the delay. If you haven't already, please reach out to us support@biblio.com or call us at 1-800-813-9432 so that we can help resolve this. If you call, you can ask for me by name, Ashleigh, or dial my extension, #144. Thanks!
All of my orders on Biblio are professionally taken care of. If anyone complains it might have to to do with the seller. It is not mandatory to belong to ABAA to sell on Biblio. ABAA is a fully vetted antiquarian organization and uses Biblio for the website. The books still come from the dealers who are honest and knowledgeable.
Tip for consumers:
If you are looking for antique books Biblio is the place to go. They are the website for ABAA book org. www.ABAA.org
Products used:
Exclusively a book selling site.
The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.
Products used:
Book purchase
I ordered a book from Biblio onAugust 17. I received a confirmation email acknowledging my order and setting expectations I would receive the book between August 24 - August 31. Here it is now, November 6, and the book has still not arrived, nor do I have any reason to expect it ever will. I have reach out to them via email and received no response. Have NOTHING to do with them.
Hi Joan,
I'm so sorry for the delayed response here.
Please confirm your order number and I'll be sure to investigate thoroughly.
Thanks,
Ashleigh Redmond
Rec'd good service on Biblio until recently when book ordered was not delivered after several weeks. The seller apparently refused to provide tracking info, never replying to me or Biblio. Biblio refunded the purchase... And after doing that good deed the seller is still on their platform selling the book I ordered.
I didn't get the impression the lapse mattered at all to Biblio. It was just nothing... they sent me a link to buy the book i'd originally ordered that directed me to the same seller and the HIGHER priced book. So, do poor performers ever get sanctioned, or do they just keep selling books as if nothing happened? I could've reliably gotten the book in the first place from stinky Amazon... If there's a lesson here it may be that all independents aren't good or worth the trouble of supporting.
Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.
Perfect. Solved my dilemma of needlepointing 60% angles of Jewish star. Should be a "must have" for any needlepoint vendor that sells Judaica.
Hi Ann!
Thanks so much for your review, and I'm very happy to see that we were able to help with your project!
I received an email from Biblio that the book I ordered was not available and they were processing a refund. Because of this, I ordered the book from another seller whose price was twice that of the Biblio seller. I then unexpectedly received the book from the Biblio seller, leaving me with an unneeded and more expensive copy from the second seller. I contacted Biblio and they refused to make me whole by refunding me the additional costs associated with buying the second book. I wouldn't have bought the second copy if Biblio hadn't sent their email. They don't have a handle on where their books are and their inability to do so cost this customer.
Tip for consumers:
I received an email from Biblio that the book I ordered was not available and they were processing a refund. Because of this, I ordered the book from another seller whose price was twice that of the Biblio seller. I then unexpectedly received the book from the Biblio seller, leaving me with an unneeded and more expensive copy from the second seller. I contacted Biblio and they refused to make me whole by refunding me the additional costs associated with buying the second book. I wouldn't hav
Products used:
Book
Another great book find at Biblio! Biblio is an excellent conduit between independent book sellers and buyers. They perform a great service for book lovers.
Order #*******. I got an email to say books were lost & I'd be refunded. Months later no refund & no response to emails.
Hi Lauren,
I'm so sorry for the delayed response. Please confirm your order number and I'll get to the bottom of this.
Thanks,
Ashleigh
Order #*******
No delivery, was promised a refund months ago but now they stopped responding to email.
Products used:
Not delivered
Purchased these for my father who is ex Norfolk Regiment, the books are old but given their age are in pretty good condition.
They arrived quickly and where very well wrapped and protected.
I have had a flick through the 2 volumes and no doubt will facinate my father.
Really happy with this purchase from Besley Books
Products used:
Books
Hi Tony, I'm glad you had such a positive experience with us, and I really hope your father enjoyed the books!
So, you've lost my book! No explanation! Not even a half-hearted apology!
This is how you treat your customers is it? To say I'm disappointed is an understatement - furious is more appropriate. I have recieved my refund, I suppose you expect me to be grateful? Well I'm not! I needed THAT BOOK! What am I supposed to do now? A refund isn't going to help me find another one and put it in my hands before 9th March!
You have clearly made absolutely no effort to locate my book. Can't be bothered? Quite how you manage to run your business is beyond me. Its pathetic! Why do you insist on using Asendia, when they are quite literally the worst international courier in the world? The reviews on Trust pilot (among others) speak for themselves, 1.6 stars - bad! But you already know that. They consistently fail. They would try to tell me that its "very rare" they have a problem, but that's a lie. It's just empty words, when the actual statistics tell me everything I need to know. Over 4 5th's of the reviews (over 80%) agree with me. Yet, you continue to use them. You know how inept they are, and I would bet you STILL try to pin blame on the book sellers and NEVER admit any fault yourselves. Well I'm telling you! It IS your fault! You use a very poor courier, YOU chose them. No one made you use them, and yet you continue your partnership with them despite their staggering ineptitude. The seller "Book Moon" did everything they were supposed to do, and provided tracking to the PO box relay location. As per instruction from biblio. Where my book was delivered AND picked up from. Biblio and their affiliated courier have lost this book.
Book sellers BEWARE! These people will ruin your reputation. Buyers too, if you use Biblio prepare to be disappointed.
Hi Maria,
Thank you for reaching out, and I completely understand your anger and frustration.
I am very sorry your order was lost in transit, and we do hope it will be returned to the seller shortly. I am following up with Asendia to see if they have made any progress on the USPS claim, and I will be in touch when I hear more.
Again, my sincere apologies,
Ashleigh
Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.
Products used:
book
Hi Nancy!
Thanks so much for the review, and we're so glad to hear that you loved your experience!
I tried to order a title through Biblio twice over three days, from two different sellers--in both cases the order was cancelled apparently because the book was out of stock (though no actual reason for the cancellation was given in either case). I had to contact their Help page to find out what was going on, as in neither case did the order appear in my Order History (Help claimed this was because I placed the order as a guest, but this wasn't so--I was logged into my account both times); although both orders have been refunded, it just seems bizarre that two sellers would both be unable to supply a book that isn't hard to come by--not a rare volume. It almost appears as if Biblio is hosting sellers who are taking orders for titles they don't have in stock, not a good business practice. I'd have to think twice about attempting to order from them again, and I'm definitely glad I made my purchase via PayPal as opposed to directly through their site, as I suspect I might have had a much harder time obtaining refunds otherwise.
GREAT VALUE, PERFECT REFERENCE BOOK, UNBEATABLE PRICE, FAST SHIPPING.
Probably the finest experience. My first purchase and I bought the same book as a gift from another Biblio
In another state. SO two flawledd transactions from Biblio... I give you a score of 11 out of 10.LOL Thank You
Tip for consumers:
You have a easy to navagate site... Well done..
Products used:
A USAF REFERENCE MANUAL...
Hi EdK K!
Thanks so much for your review, and we're psyched to see that you've had such great experiences with BIBLIO!
Book arrived promptly but dented/bent (poorly packaged in mylar envelope, no protection) AND not as advertized.
"Dust cover intact..." NO dustcover.
Quick service. Book in excellent condition as described, well packaged. Too often used book descriptions are inaccurate: "may have writing or underlining." Very good should mean no writing or underlining. This book met the description.
Products used:
Hardback book
Thanks so much for your review, Jorge! I'm glad the book was accurately described and arrived so quickly!
I wanted an older Magazine come book on building model aircraft, it was a specific version & although i have found one or two versions of it they were way above the price i wanted to pay and mostly second hand.
I found Biblio and they had two versions of the book i wanted at between a quarter to half price and were still under other prices even when postage and packing were included. I ordered the book and received a perfect volume two days later. Great service guys
Products used:
Book
First, let me say that the majority of the bad taste left in my mouth is from one of their sellers, COLD BOOKS. They list themselves in NY and they may have someone there who deals with their returns, but the company is almost assuredly in New Delhi, India, which is where my "ships from NY" book arrived from. I ordered two books and never received the second. I never received a tracking number, and the original tracking for the first book was for 1 piece only, and yet they claim the second book was sent (it never was; see below).
COLD BOOKS has horrible customer service, they are listing AND SELLING books they don't have, they respond with non-intelligible emails that skirt around the issue and they try to waste your time/wear you down, at which point if you're still hanging on they will now issue partial refunds and pretend they don't know what you're talking about.
Having said that, Biblio is also not without fault in this. They were reluctant to get involved, instead forwarding my emails directly to Cold Books despite me feeling that they should be contacting their sellers directly for resolution. After 4 emails directed to Biblio customer service I finally had to say enough is enough, and I had to suggest that I would be reporting them to the Federal Trade Commission for online shopping fraud. At this point my complaint was finally escalated and a refund released (which took another 4 days to land in my account, but I did receive it).
A friend of mine ordered the same book from Cold Books and had the same runaround; they accepted her order, but then sent her the wrong book and even that was a used copy when she ordered new. They offered a partial refund only if she sent the book back and paid for shipping herself. She too, had to escalate this to Biblio and just today got her refund in full. Neither of us will order from Biblio again.
I think Biblio has some things to learn about more immediate customer service resolution, but more importantly I hope they have removed Cold Books from their sellers list. If they have not, then I would be suspicious about ordering from anyone on their site because it may well be just more of the same.
Another book ordered from third party via Biblio.com, book arrived within a few days well packed and as described. I was kept well informed as to the progress of the order via e-mail, no complaints.
Hi Alan!
Thanks so much for your kind review, and I'm very happy to see that your order arrived saved and sound!
I ordered a book for my nursing leadership class sort of last minute and it was slated to arrive in January 3rd. That's actually the day my class starts. However, the book was delivered on Monday, December 27th. I am so appreciative for the expedited shipping.
Since 2003, BIBLIO has connected booklovers and bookshops. With over 100 million used, rare, and out-of-print books for sale from more than 7.5k professional booksellers around the world, you can find an uncommonly good book here.
From the beginning, our mission was to give antiquarian and used bookstores the tools to survive and grow in an increasingly digital world. Since 2003, BIBLIO has become the largest independent marketplace for used, rare, and out-of-print books, and we are still offering booksellers a global reach to market and sell the unique items they preserve.
BIBLIO gained around 200 booksellers in our first year, and now currently offers over 100 million used and rare books for sale, listed by more than 7,500 bookstores around the globe.
Hi Jackie,
I'm sorry to hear of your experience, and I'd like to dig into it a bit more. Please confirm your order number so I can investigate, and I'll be sure to get back to you ASAP.
Thanks,
Ashleigh