BigAppleHerp

The baby was very active and curious from the second I opened the box when the shipment arrived. Now that he's been placed in his enclosure hes been burrowing, basking, making messes, and he even ate quite a few crickets right off the tongs without any hesitation, which typically I've noticed animals who have just been shipped either aren't hungry and most babies won't eat off tongs so readily. Definitely Recommend!

I got two snakes from big Apple herp. One was a California King snake which was a runt that only survived for only 9 months before dying. The other was a caramel corn snake which was in terrible health condition. It was extremely skinny and didn't eat, it was also missing scales. I managed to force feed the snake but it still died after 4 months. I did everything to try and keep it alive even gave it half of a small pinky but it refused to eat. I don't recommend. You can see in the photo of the king snake how tiny he was. That photo was taken 1 week before he died, he was only 10 inches long at 9 months. The photo of the corn snake you can see how skinny he was and the way he ate.

We got 2 columbian red tail boas and only one of them came in good health. But the other one came really skinny didn't eat. The one who was skinny died and there went $200 dollars. I told them about it and they didn't care. The little boas didn't eat within 3 weeks of having them. They came with the umbilical cords and that's when I knew they didn't feed them before getting sent out to me. So I would stay away from ordering from them.

Bought 4 bearded dragons from these guys and the first 3 bearded dragons were correct but the last one I bought was a super red leatherback. But really sent me a super red normal scale. Just wanted what I ordered but the guys at big apple herp says it's a leatherback what do you guy think, so far everyone I've talked to says normal scale. All I'm saying is if your going to sale something make sure it's the right product to make your customer happy

Ordered my baby dragon and when it arrived it looked very healthy and alert. It also was willing to eat food after warming up some. Beautiful coloring as well! Tail nip isn't horrible (also a toe) But overall im super happy with my Beardie baby!

The snake came sick and skinny with an ICE PACK! They only guarantee snakes 3 days and this snake died in 2 weeks! I should've know as soon as I asked if they were African imports and they didn't know what it was! Don't buy from them!

Snakes were delivered on time and very healthy and happy. They were alert and had amazing colors that are very unique. Every aspect of this company was on point.

They are a bit pricey but you know what they say, you pay for what you get. I got my VERY first snake from them. They are very helpful and answered all my questions and concerns. They package their animals very well and and offer such a great variety of exotics. Ive also gotten many cages from them, all great quality for the prices. I hope to do more business with them in the future.

They not only sent the wrong lizard, i had to take 5 pictures and keeo taking the new lizards out, stressing them out so bad, to take more pictures. Customer service is so rude. They are keyboard warriors and sends you a random gecko no matter what you order. Refused to refund because I wouldnt take my leos out to take yet another picture of this mystery gecko. I am talking sitting on top of the box, lid off, very scared. I dropped one and now it has an awful spot on it. DO NOT BUY FROM THEM! Petsmart sells rabdom geckos for $20-30 that look much better than these.

I spoke with an agent through the big apple herp/big apple pet supply Facebook messenger, and they were very rude to me. Their responses were very short and what they said didn't answer any of my questions, it was like they just skimmed over what I said. I had to re write my question and they were being super vague so when i didn't understand what they were trying to say, they started using capital letters and sarcastic sentences "again, like I said" like I was an idiot. I wanted to know info on a gecko to purchase and they treated me like I was an idiot. Never ever purchasing anything from this company.

Was skeptical about ordering a snake on line. But I couldn't find the okeetee corn snake anywhere local. I found one online here at big apple. I made my purchase and was glad I did. They were very helpful and replied quickly while asking questions before I made my purchase. The snake arrived alive and well. He's everything I wanted. Packaged safe and secure as well.

This seller sells unhealthy reptiles.

They respond kindly before purchase, but if it becomes a problem, they turn into evil.

I bought 4 Leopard Geckos from this seller on Monday, March 8,2021.

The next day the package arrived, and when I opened the package, I sent a leopard gecko without any insulation.
And 1 out of 4 Leopard Geckos appeared to be in very poor health.
It seemed to be a temporary condition due to stress during a long flight, so I took intensive care in the warm Vivarium.
That night I checked my Leopard Gecko, and one unhealthy lizard was struggling to bump itself from place to place in Vivarium.
It was midnight and it was difficult to take him to the vet, and I had to watch the sick Leopard Gecko without sleeping.
But in the end, he couldn't last a few hours and died.
I sent a picture to the seller at dawn. But in the morning, I sent him a text again with a picture.
There was no response. When I said that I would open a dispute, the answer came.

I got a dead leopard gecko from them and I sent them the video of how I carefully opened the delivery bow. After waiting for three days they finally told me it's my fault to its death because I sprayed very little alcohol to disinfect the FedEx box before I opened it? I can't believe it because they told me they didn't understand COVID and said no research shows any surfaces or objects can carry COVID virus. Even if they told me the weather was too cold to ship it at first, I won't be so angry. I'm very disappointed, bad customer service!

I bought a colored Amazon tree boa and they sent me a cheaper garden phase after I sent pictures they claimed it wasn't and blocked me pretty much no customer service they won't chat text or email me after 10 days what's considered a garden phase or dull colors brown grays black and other what they sent is light brown when I was told I would get a yellow black and I messaged before I ordered and they still screwed me over first pic is what I ordered second is what I got

My husband and I ordered some baby turtles from Big Apple Herps, and they arrived healthy and well. When a species we had wanted wasn't available, we were notified immediately, and a spectacular suggestion was made. All communication with staff was wonderful

I purchased a hatchling black rat snake and it's doing wonderful! It's very active and it has an attitude! It ate a frozen-thawed pinky 4 days after it came and is doing perfect! No mites, kinks, or any issues and loves to dig and climb!

Well order my snake on Saturday night. And he was delivered on monday and received on Tuesday. Shipping was fast! And my snake was a little scared with the long flight since i live in Wa. And there in florida. My snake really tiny and has awsome patters. It looks like he had s skull on top of his head. I didn't received any info on the snake in the packaging. So i emailed the company they got back to me the next day, with all the question i wanted so helpful. I also am able to hold him without throwing to much of a fuss. Didn't bit me once. He rattle and hiss 2 time I help him till he calmed down. Stopped after that. He also has a very strong feeeding response. And bit the pinkies 5 time. He also is eating pre-killed. So makes it easy. Then ate it. And looked like he wanted more. Very happy with purchasing and would purchase again. Thanks guys for the awesome corn snake.

I ordered two specific frogs a strawberry dart frog and tiger legs tree frog. They texted me to tell me they no longer had the tiger legs frog and that they could replace it with a different dart frog. I said ok. When they updated the order with the replacement on shopify I noticed they were replacing the STRAWBERRY frog, not the tiger legs. I never agreed to that. I asked them to cancel the order. They said no. I agreed to this. The guy argued with me for over an hour via text message. He kept sending screenshots of where I agreed to the substitution but it clearly shows I agreed to substitute the TIGER LEGS FROG with a green dart frog. I never agreed to substitute the STRAWBERRY FROG with a green dart frog. I told him I am refusing the order because this is not the frog I ordered and not the replacement I agreed to. He told me I would be killing the frogs if I didn't take them and he is very upset. Trying to guilt me into taking the frog I did not order. I asked him to please stop texting me multiple times but he continued. I am actually a little scared - he seems unhinged.