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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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California
1 review
0 helpful votes
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College
November 8, 2021

I had to explain the situation to my professor as to why I couldn't complete my assignment and I kind of wish the book had arrived earlier. At least I had not been dropped from class. Also, some of the pages are slightly bent in the book.

Date of experience: November 8, 2021
Kentucky
1 review
0 helpful votes
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Expensive shipping but good experience
April 20, 2021

Other than the fact that the shipping cost was DOUBLE what the cost of the actual book was, everything else was fine. I needed the book for a class so I had no choice but to pay for it, but thankfully this was the only website that could get the book to me within a week. Everyone else needed minimum of two weeks to send it to me, unless I paid outrageous amounts to have it shipped sooner.

Date of experience: April 20, 2021
New Jersey
1 review
0 helpful votes
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Shipping Issues
January 30, 2022

Overall my experience was fine. This was the only website where I could get this textbook with any reasonable speed, so I appreciated that. My only problem was shipping delays- I ordered it from here so I could get expedited shipping, but after I paid they told me it wasn't in their warehouse so shipping would be delayed. I wish I had known how long it would take before I paid, but I got the book eventually and it's in good condition so I guess it worked out.

Date of experience: January 30, 2022
Erin C. BiggerBooks Rep
over a year old

Thank you for being a valued customer! -BiggerBooks

Virginia
1 review
0 helpful votes
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No books
September 9, 2024

This site lists books for sale that they don't actually have nor can get

Date of experience: August 30, 2024
Texas
0 reviews
1 helpful vote
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I tried to rent a textbook. I paid $17.99 for two day shipping. I ordered this book on December 12th, today is December 21 and my textbook order still says "pending". Therefore it still hasn't even been shipped or processed. When I canceled my order since I need this book ASAP they aren't going to refund me back my $17.99 shipping fee that I paid. I would not recommend using them for textbooks.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2021
Michigan
1 review
0 helpful votes
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Wasted my time
December 10, 2022

This website wasted my time, order cancelled without any explication. I placed the book and the next day it was cancelled, no confirmation email received

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 10, 2022
Massachusetts
1 review
0 helpful votes
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My experience with BiggerBooks was nothing short of outstanding. From the moment I visited their website, I was impressed by the user-friendly interface and extensive selection of books available. Navigating through different genres and categories was a breeze, and I quickly found the specific titles I was looking for.

The ordering process was seamless, and I appreciated the various payment options available. The checkout process was quick and efficient, and I received confirmation of my order almost immediately. The shipping was prompt, and my books arrived in perfect condition.

What truly set BiggerBooks apart was their exceptional customer service. I had a question about my order, and when I reached out to their support team, they were incredibly responsive and helpful. They went above and beyond to ensure that my issue was resolved quickly and to my satisfaction.

Overall, my experience with BiggerBooks exceeded my expectations. The quality of their service, the ease of ordering, and the excellent customer support all contributed to a positive experience. I will definitely be a repeat customer and would highly recommend BiggerBooks to anyone looking for a reliable online bookstore.

Date of experience: April 20, 2024
Victor N.
Alabama
1 review
0 helpful votes
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Took Long to Deliver
September 5, 2024
Updated review

Did not arrive on time said. Said it would arrive in a week but did not come.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2024

Website needs some updating for clear and crisp appearance...
August 18, 2024
Previous review

Website needs some updating for clear and crisp appearance and ease of use.

Date of experience: August 8, 2024
Massachusetts
2 reviews
0 helpful votes
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Great pricing, shipping lags
September 9, 2022
Updated review

Great price, shipping not as early as expected. Reached out to customer service which was very responsive and helpful. Will buy again just in advance of needed time frame.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2022

Great price easy to navigate website
July 26, 2022
Previous review

Great price easy to navigate website

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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Love the options of how long to rent for and also shipping estimates depending on how quick one wants their books. My book shipping turned out late and so in the end I cancelled.

Date of experience: March 19, 2024